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Everything, it is really good in all aspects. The way people care, treat and help you is remarkable
Welcoming, clean & modern room in a historic building, the views over the rooftops and surrounding valley, nice fresh bread in the buffet breakfast along with yoghurts, cereals etc. Nice place to eat in the evening too. Beer garden was put to good use. The town is small and better for it, yet has all the essentials (cafes, grocery stores, even an ATM)
Nice hotel with helpful staff
Peacefulness and tranquil surrounds.
Hotelstaff very friendly and helpful. Very welcoming in the hall was the basket with all kinds of fresh fruit. Guests could use hotel internet for free.
friendly and helpful owners and staff. Good location, within walking distance of everything including chairlift. Way better than St. Moritz.
The friendly welcome. Made to feel we were home. All we could want in such a great location.
Very cosy family hotel in a gorgeous setting
The beautiful location of Berguen.The wonderful staff. The free parking. The view from the room. The comforting atmosphere. The small town of Berguen which still has lots of local (farming, wood industry, hunting) activity apart from tourism. Allthough everything in the hotel looks new it's style is a little old fashioned. Could do with small updates.The number of TV channels was limited but who needs TV in these surroundings.
the hotel staff itself make u feel comfortable to their property itself. the location also is very gud.jus a perfect place to relax wid ur family.
location, breakfast buffet, nice room. The curtains at the windows in the room. Too much light could come through. Clearly not sufficient. Should be improved.
Please do not tell me not to use offensive language (whatever that means - how am I supposed to know what you find offensive?). I am not American and I do not subscribe to this kind of political correctness. Being solidly based in the moral and political values of the Enlightenment, I am a very strong proponent of freedom of speech. PS: I do not care if you find the above offensive.
Overall the hotel factilites are very good.The hotel spa facilites are great and the size and facilites in the room were excellent. The free pass for public transport including chair lifts, trains etc was a really good idea. Breakfast had a very good choice and all the staff were very helpful. However the hotel seems to have 2 different parts which don't completely go together. There is the older part with lots of little sitting rooms, a library and a hunters/sking lodge style resturant which are lovely and the food was very good quality and value, but the area around reception is more modern and there seems to be a larger more modern resturant in the centre of the hotel which lacks the character of the rest of the hotel.
Aucun Train your staff!
Location Room was extremly hot during the night causeing sleepless nights for both of us.
Good service, avergare breakfast buffet. We stayed in the older part of the hotel which is not very modern, quite old-style. The room was really not worht the price we paid for it.
location near the ski slope, qaulity of the hotel, huge rooms nothing
Excellent staff, willing to speak English, The room was in immaculate condition. Large bathroom. Quality of furnishing 2nd to none- no Ikea here. Breakfast buffet has variety and all was fresh, with egg's on request. Real value for money. The lift has seen some use and the location of the hotel facilities (Spa, Breakfast room, Dining room, etc) was a little vague, and breakfast could have been a little more organised, but I am being real picky.
The room standard was very acceptable but there should be hot drink facilities available in the room without having to use room service. Evening meal options were limited and the website photos suggest a more secluded site than the reality. Noise from the main road prevented sleeping with the balcony door or windows open.
Excellent location, service and quality. Could not ask for better
very excellent hotel.. in St. Morits..
One of the best Hotels I have ever stayed in. Service is impeccable, the staff are second to none, the Hotel itself is truly magnificent, would recommend it without hesitation. 5 Star plus. Nothing
Hotel was excellent, staff outstanding. Shame there was only one restaurant open with limited menu due to end of season ONly comment to you (booking.com) is that you gave us the wrong phone number of hotel on the form!!! Please amend....
The rooms were gorgeous, and the facilities were excellent. Terrific staff-especially at the desk and the concierges.
every thing wonderful none
The kitchen smells all over the place specially for morning – breakfast time. Cocking should be separated from dining area. If customers request any cocked food should not be prepared in the same area. Hotel should smell fresh with no smells of cocking and that's the first thing customers feel when they first come.
location , service,
The hotel staff were very kind & helpfull. No.
Lovely Hotel, excellent staff. too upmarket for me.
This hotel is gorgeous, modern, many little extras including free mini bar and heated bathroom floor. There is a wonderful spa. Loved it. The hotel is located on a hill and a walk to get to and from public transportation into the town and there is an in room charge for WiFi.
the hotel was very good, every thing is perfect
great location in a beautiful surrounding; staff was very friendly and helpful; nice indoor swimming pool
Simply one of the best traditional hotels we ever stayed in. Everything is close to perfection, oustanding friendly and helpful staff, unbelievable breakfast buffet. Highly recommanded! Don't expect a luxury hotel in Switzerland to be cheap, but for the price, internet and WLAN should be included...
Really liked the breakfast. The rooms felt clean and updated. The lobby/bar area was very warm and the room was a bit warm - the heat felt like it was turned on and set too high. Also, all the hallways smelled like cigarette smoke.
It is very spacious, very quite and well-organized. The service and the facilities are excellent. Perhaps the rooms should be modernized a bit. The staff of the hotel is extremely helpful and nice.The hotel is very classy and beautiful. Perhaps air-conditioning should be added to the rooms.
Welcoming Staff, great Views. Free Lift Passes. Varied breakfast menü Not cheap but good Value for Money.
value for money.
Very friendly staff, comfortable rooms, excellent food and super location! Nothing
We had a wonderful weekend away, supported by all efforts of the hotel to make our stay perfect! Excellent food (Italian restaurant!), hiking tips by a very friendly Herr Hans, immaculate rooms and a complete and comfortable wellness area.
Great people, beautiful hotel!
The size of the room; the quietness; the new fittings; the attentive staff.
Big and very nice rooms with splendid view of the alps
The breakfast room and the breakfast itself Noise isolation of the room was very bad. We can hear the neighbor talking. In addition, we had one of the smallest room in the hotel I suppose. It is not a proper real room, it is a connecting room. Specifically ask for not getting one of those... And just 6-7 parking spaces for a hotel of 38 rooms...
Fine service, exceptional breakfast in a beautiful room No complaints at all
1.The newly renovated room 2.The cleanliness of the room and especially of the bathroom 3.The comfortable bathroom with jacuzzi 4.The breakfast with extended variety 5. The friendly and ready to service staff 6.The view The only problem is the sound from the nearby rooms.
Staffs are kind. Breakfast is very nice. Jacuzzi is great! Very cosy and charming place.
We like this hotel very much. It was newly renovated...guess we're on their 2nd day of biz. We got a pleasant surprise, as we're here for honeymoon. The staffs prepare us a complimentary champange & pastries, to welcome us. We got a big jacuzzi in our room, where we can enjoy our time in our room, despite e cold winter. Plus, there was a free entry to the famous nearby Mineral Spa. The breafast was spendid, in a ballroom style. [One of the receptionist was rather pretty, helpful & gentle. Kind of miss her, though. :) Her name is Daniella.] Price wise - It's abit on the high side, though. We paid abt $132 euro, but guess... that's winter peak seasons price, at St Moritz region.
Nice, comfortable hotel,very helpfull staff,modern clean rooms.
Excellent service. Room very comfortable and clean. Lovely breakfast... Very friendly and helpful staff. :-)
Nice and practical location, you can leave the car and go walking or by cableways, buses, trains, everywhere, Simple yet confortable and complete hotel lorganization, Beautiful view of mountains and village. Furniture is 60's 70's style and old, but not worn out.. Optimistically it could become a kind of vintage.. The smell in the garage is not.. "reassuring".
Staff was very friendly! Excellent diner in the restaurant.
Great staff, close to everything
very nice position of the hotel, in Pontresina. Extremely nice staff.
To expensive in relation to the room
Very helpful and attentive staff. Bathrooms are in the 50s style (very old fashioned).
Hotel Schweizerhof Pontresina was excellent. The staff were very very good and very professional. Everything in the hotel met our expectations , cleanliness, serice and food.. I would certainly recommend this hotel and would enjoy another visit.
The staff is efficient, friendly, and helpful. The dining is excellent. The room was large and clean, and my top floor room had a great view of the Alps. The hotel facilities Re nice including a large check-in area, comfortable lobby, and friendly bar. The overall feeling of the hotel is warm and inviting. My sons and I have come here twice to ski at St. Moritz, and will come again. I love the staff and hotel. +41818393434
Cosy, beautiful view, nice rooms Toilet
Nicely located in the center of Pontresina. Good Breakfast Buffet. Excellent Restaurant. Use of the big indoor/outdoor swimming pool of Pontresina was included. Ideal to relax after a day of hiking in the mountains. Has a garage.
Very pleasant stuff, cleanliness of hotel. I think that hotels should have free parking for guests.
Very nice room, large size & pretty location. We were not told about the swimming pool, spa services & availability of these things for guests until the day we left. Could have used them since we had cold, rainy weather during our stay.
gutes Preis-, Leistungsverhaeltnis, freundliches/hilfsbereites Personal -
The room was very nice and comfortable.
The staff was friendly, helpful and efficient. Our room was large and comfortable. We ate one evening at the Grill and found the food disappointing. Some seemed to be pre-packeged and pre-cooked. The waiter was very nice but quite inexperienced. Still, the price was reasonable.
very good part buffet dinner and breakfast, staff pleasant and friendly, very good service pillows lumpy, duvet polyester
The staff were very helpful. Very affordable accomodation. Heated flooring in hotel room : ) Showing it's age ... but very clean
Staff, very friendly, and helpful !! family friendly staff ! good location. rooms could be a bit bigger, but can accomodate 2 adults and 2 kids on the pull out sofa.. however bed is only a queen size, so a bit small for two adults !
The breakfast buffet was better than most, the Location was perfect, center-City, sports hall, Hallenbad. The front desk help was great and very courteous Parking under the building was great once we found it
I would like to stay in winter and to use sauna next time.
Staff and location was central Teh room size and the wooden interiors
Location weak internet wireless signal from room.
Very pleasant and helpful staff, nice restaurant, fine breakfasts, directly in heart of St. Moritz
Excelent services, very clean, excelent location
The staff at the hotel was very friendly. On arrival the Manager introduced himself and on departure came and wished us well...nice touch. The minibar in the room was included in the price. The use of the internet in the lobby was also for free. Location very central. The room was too warm and we could not get the heater off.
The place. Right in the center o St. Moritz, and not far from station. They got a shuttle from and to the station. The staff very kind and helpfull.
Hotel reception staff were fantastic, very friendly and helpful. Cental location close to designer shops. Hotel provided transfer service to train station. Excellent restaurant.
wonderful breakfast incredibly hard mattress, a real nightmare
Everything. Could not fault a single thing. no
Outstanding personal service and the best concierge service (more than one) ever. Other staff all greet you, often by name. Breakfast buffet up with the best with a fine range of local cheese and bread. Large room with wonderful view to glacier and a great spa. Compared to the rest of the hotel, our room furnishing was.. uninspired.. ; hotel has no air conditioning which in August made for warm nights. And all this is expensive of course.
The Pool and Spa!! Breakfast. Proximity to ski school, ski rental equipment and slopes.
Fantastic SPA!!!!! Very luxury restaurant and bar!!!!! I'm looking for going back as soon as possible!!!!! Outstanding!!!!!!!
From the moment that we arrived we received excellent service. I had barely removed the keys from my rental car and the concierge was organising our baggage and parking our vehicle. Our room was huge and had beautiful views of the mountains and glaciers. The Hotel itself is steeped in history and the formalities -such as a dinner jacket in the restaurant - were worth the extra effort and ensured a charming "somewhere in time" ambience. We travelled through Europe for two months and the Hotel Kronenhof will definately be remembered as one of the highlights of our trip.
Fabulous hotel with fantasic views.
Large rooms, excellent spa. The children below 14 are not allowed to use the spa even with parental supervision.
Good location, friendly hotel staff, clean rooms and good service. Several of the staff went out of their way to help us. Not a negative as the hotel has a lot to offer but It was not always clear what services or activities were available and how we could use them(e.g. kid care, nanny services, kids meals). Not specific to the hotel but if I had to do over again I would not have used the local ski school in Pontresina for the kids as suggested by the hotel, rather would have gone straight to one of the ski resorts.
the friendly attitude towards us.
Everything was perfect Deposite for ski equipment
The hotel is ideally located for skiing breakfast buffet was too busy