Pros (+) Staff and the room.
4 stars
Mercure Hotel & Residenz Berlin Checkpoint Charlie
Photos of Mercure Hotel & Residenz Berlin Checkpoint Charlie
Overview
Set in Berlin-Mitte, this hotel is a few minutes away from Checkpoint Charlie. It is also conveniently situated within walking distance of Stadtmitte Underground Station.
Guests can recharge in Mercure Hotel & Residenz Berlin Checkpoint Charlie's sauna or reserve a massage treatment. The front desk operates 24/7 and the friendly staff can suggest sights to visit and provide other tourist information. Also on offer to guests are bicycle rental, 24-hour room service and babysitting/child services.
Each room is equipped to make guests comfortable and offers bottled water, a mini bar and a refrigerator. All have their very own seating area and a variety of entertainment options, such as movies-on-demand.
Tourist attractions near Berlin Mercure Checkpoint Charlie include Berlin State Opera, Friedrichstrasse and Reich Chancellery. The staff at the tour desk are available to organize tours and activities in Berlin.
Latest deals for Mercure Hotel & Residenz Berlin Checkpoint Charlie
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Mercure Hotel & Residenz Berlin Checkpoint Charlie
- Fitness center
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Electric kettle
- Minibar
- Packed lunches
- Microwave
- Snack bar
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Window
- Family rooms
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Storage available
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Non-feather pillow
- Designated smoking area
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key card access
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Gift shop
- Bicycle rental
- Beauty salon
Parking and transportation
- Parking
- Private parking
Laundry
- Laundry facilities
- Laundry service
Family friendly
- Babysitting or child care
- Cribs available
Spa
- Massage
- Sauna
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Mercure Hotel & Residenz Berlin Checkpoint Charlie
8.7
Very good
5231 verified ratings
Wonderful
3265
Very good
1168
Good
513
Okay
123
Fair
84
Mediocre
34
Poor
44
Summary of reviews
Guests say
Guests generally appreciated the hotel's excellent location, close to major attractions like Checkpoint Charlie, and praised the spacious and comfortable rooms. However, many reviews highlighted issues with cleanliness and inconsistent service, particularly regarding staff efficiency and responsiveness to complaints. Some guests also noted problems with Wi-Fi and the quality of breakfast, suggesting that improvements are needed in these areas.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.7 out of 10
1435 reviews
9.3 out of 10
15 reviews
8.7 out of 10
1 review
9.7 out of 10
2 reviews
All reviews
Pros (+) My adult son and I stayed at the Mercure for 5 nights in Berlin after a Christmas Market cruise on the Rhine. We stayed in one of the family suites which was 2 full bedrooms and separate baths and toilets so one person could shower while the other used the toilet. We had more than enough space and our own TV. Wireless was fast. Facilities were clean. Overall, the stay was good. The hotel is in an ...
Cons (-) The only downside to the hotel was the inconsistency with the efficiency of the staff. We arrived early for our check in and due to travel we were too tired to walk around so we decided to wait the 3 hrs. until check in time. There was no effort made at all to have our room ready before the official check in time, which is unusual for most hotels. When 3 pm came around the room was still not ready...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers an excellent breakfast with a wide variety to choose from, as mentioned by many guests in their reviews.
Are there any nearby attractions or points of interest?
The hotel is conveniently located near several attractions, including Deutscher Dom, Gendarmenmarkt, and Konzerthaus Berlin, all within a short distance.
How are the hotel's staff and customer service?
The staff at the hotel are friendly, knowledgeable, and extremely helpful, as highlighted by numerous guests in their reviews.
What are the hotel's unique amenities?
The hotel offers a sauna, massage treatments, and bicycle rental, providing guests with great facilities and a relaxing experience during their stay.
Is the hotel's location suitable for exploring Berlin?
The hotel's location is perfect for exploring Berlin, with easy access to public transport, restaurants, attractions, and supermarkets, as mentioned by satisfied guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Several guests recommended booking a room with a balcony facing the garden terrace for a quiet and pleasant stay.
Consider the Suite for Added Comfort
Guests found the suite to be a great choice, especially for those experiencing jet lag, as it provides extra space to retreat to.
Take Advantage of the Sauna
The hotel's sauna was highly praised by guests as a great way to unwind after a cold day of exploring the city.
Be Mindful of Upselling for Breakfast
While the breakfast selection and staff were fantastic, some guests felt that the breakfast upsell at check-in was expensive and not a wise use of their budget.
Check for Noise Levels
Some guests mentioned that rooms facing the street could be noisy in the early morning, so it may be beneficial to request a quieter room if sensitive to noise.
Explore Nearby Dining Options
While the hotel is located in a quiet area, guests recommended exploring nearby restaurants and cafes for a more urban feel and diverse dining options.
Utilize the Hotel's Knowledgeable Staff
The staff were praised for their knowledge of attractions and getting around the city, providing helpful recommendations for guests.
Consider the Family Room for Spacious Accommodation
Families appreciated the large family room with ample amenities, providing a comfortable stay for all members.
Take Note of Room Features
Some guests mentioned that the room design and furniture could be uncomfortable, so it's advisable to check room details before booking.
Plan for Parking Costs
Guests noted that the parking garage was expensive, so it's worth considering this additional cost when planning for transportation.
Location
Schuetzenstr. 11, 10117 Berlin
What's nearby
- Friedrichstrasse0.5 mi
- Potsdamer Platz0.6 mi
- Holocaust-Mahnmal0.7 mi
- Berliner Dom0.8 mi
- Neues Museum0.8 mi
- Brandenburger Tor0.8 mi
- Berlin Wall0.9 mi
- Stage Theater am Potsdamer Platz0.9 mi
- Berlin City Centre0.9 mi
- Reichstag1 mi
- Fernsehturm Berlin1.1 mi
- Alexanderplatz1.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mercure Hotel & Residenz Berlin Checkpoint Charlie
Low season | December |
|---|---|
High season | May |
Average price (weeknight) | $173 |
Average price (weekend night) | $159 |
When to book a room at Mercure Hotel & Residenz Berlin Checkpoint Charlie
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Mercure Hotel & Residenz Berlin Checkpoint Charlie
FAQs when booking at Mercure Hotel & Residenz Berlin Checkpoint Charlie
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Value for money | 8.4 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Berlin Brandenburg |
Distance to airport | 11.1 mi |
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