Bernkastel-Kues Hotels

Excellent service and very nice and beautiful hotel. Many free extras such as borrowing a Porche for free and free entrance to beautiful spa area. The breakfast buffet and the restaurant were excellent.

This has all the ingredients of a top class luxury hotel. The staff (mostly young girls) were pleasant and professional. Breakfasts (with Sekt) and bar meals were also very good. The slight drawbacks mentioned below were therefore all the more frustrating.

There seemed to be no "joined-up" management, and no-one really in overall charge. On two occasions we booked at reception for meals but the restaurant did not get the booking. The gourmet restaurant also did not allow guests to eat indoors in the evening (away from insects), so we were forced to eat in the bar, and on another evening we were told we could not eat anywhere in the hotel, and had to find a meal elsewhere. The junior suite we booked was very nice, but surprisingly did not include a bath but only a shower, and being at the dormer level with no airconditioning it was also uncomfortably hot. This hotel has a lot going for it, but seems to need a shake-up to reach true Relais et Chateaux standard.

Cleanless, warm room, comfortable bed and good shower

small television, lack of sheet on the bed

Great value. Rooms were very clean. Most important is the great staff, very accomodating!

Location

Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures

I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.

Great staff. Nice material choice and cleanliness of rooms.

The hotel is very near the airport, and they make it very easy to start your trip off in a friendly manner.

The beautiful dining room. The bedrooms were nicely decorated and the quietness of the village. The bistro in the hotel was quaint and comfortable and the people were very nice.

Food

Not the type of room we expected (self catering type of accommodation) and some 200 yards up the road from the hotel/restaurant.

we liked the room, the terrace and the wine pub. And it was also in a place that you could walk to other restaurants and the little village.

Hotel staff was very helpful. The hotel is located in an excellent area.

The food was not what we expected. We thought they would have hot foods as well as more variety.

The location is very close to Frankfurt Hahn Airport and there is a free shuttle. Breakfast was good and we liked that there is a refrigerator in the lobby to get bottled water for free or coffee. The room was spacious and very clean.

There were 2 small beds instead of one larger one in the double room (normal, I know) but they could not be pushed together to make a large one because there was wood from the bed frame in the way. The beds and pillows weren't that comfortable. The day we arrived the hotel was understaffed and the only person there was picking up a guest and had left a note that he would return soon, so we had to wait for about 15 minutes to check in and we were very tired and cold and ready for bed.

Proximity to Airport and Price

Time to Check in - 1 hour - not acceptable

We had a lovely time in Bernkastel, it is lovely and quaint.Hotel was right in the centre and served a good breakfast. Rooms were confortable and clean for this star hotel

Friendly staff, godd location, godd food.

Very clean, comfortable. Breakfast was very good.

Staff were lovely and free shuttle bus anytime we wanted was excellent service. Would definately stay again. Food was great too.

I liked everything about it

Excellent family run hotel. Quaint, comfortable, excellent service and food.

clean room, friendly staff, excellent dinner at a good price

no

Our double room had a wonderfully large bathtub with jets which you don't often find in European hotels. The breakfast was quite nice.

The service at dinner was somewhat slow.

It was quiet and modern. Bathroom was large. Bed was comfortable

Location from town centre. Did not have satellite TV for English channels.

room clean and tidy

nothing top dop in the area

Large triple room. Riverside location. Convenient parking onsite. Tasty breakfast included.

A bit of a walk into town (15 minutes), but the walk is along the river bank (and a quiet road) and scenic, so can't really complain!

The room was very large with a nice balcony. It is located right on the Mosel River with great views of the river.

The double rooms (at least the one we had) is a suite with built in kitchenette. It is perfect for a separate room for the little one to go to sleep in. Very quiet location

The hotel is on the outskirts of town, not very easy to find, and it is a long walk to go into the town center if you want to shop or eat. Minor hassle to have the quiet hotel and nice view.

hiking

no

friendliness of the staff, being so close to all ameneties,local information readily available.

Location

The service given was especially bad. We requested to leave before the third night immediately upon arrival before an upcoming extremely busy weekend. So the hotel could have sold the rooms the last night very easy. In stead of this they only wanted to cancel our deal for this last night if they could sell both rooms. In case one room could be sold we even had to change rooms...!!! Sorry, but this madam does not fit in the hotel business. Other than that she pointed out it is a worldwide standard "three star hotel policy" to leave the bed sheets unchanged for three ongoing nights. Completely unacceptable!!!!!!! This hotel does NOT deserve any star in our opinion!!!!!!!!

friendly reception; manager offered warm meal, though we arrived rather late (20h) and we were the only 2 guests. Offered us the best room without extra payment- breakfast buffet , even for 2 guests - nice location, approx. 20min drive from valley of Mosel.

Large balcony affording lovely Hunsruck views.

In need of some refurbishment.

The pool area was great, our kid loved it! The weather was hot but our room was still rather cool. Food and wine were good. The room was spacious and even had a separate TV room with a sofa that we could use as an extra bed for our kid.

The toilet should have some renovating.

The room was big and clean with a view over the local vineyard.The T.v was in a separate area outwith the room, which meant you didn't have to disturb your partner when watching it.

N/A

The personnel was very friendly, the rooms nice and very clean. Very good dinner and breakfast.

Location, food, ambience

A seperate guest house from the main building.