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very large and comfortaable room
peaceful and very beautiful location, wonderful, big rooms no
spacious, bright room, with Danish influence in design; lovely location along the Mosel river; breakfast was ok, although it could use more variety; very efficient staff; good starting point to visit around (Burg Thurant was a charming and less touristic experience). pillows; internet access
The Manager was very friendly and cheerful. The surroundings are stunning as is the building. Could do with a few signposts around the place directing us where to go - we went to a few places before finally finding Reception via the back door. Although we had been told where to go for breakfast, again, we had to ask how to access it. Just a few clear signposts would have helped. Other than that, couldn't fault it and would highly recommend it and come back again.
The location was perfect for a trip up the Mosel valley and the hotel was excellent. Just wish we had more time on the trip to linger.
Extremely spacious, well appointed, comfortable rooms. Breakfast could have had both greater variety and quantities.
The location was great. Being almost of the river with picturesque villages surrounding it The owner was not very friendly and breakdowns in service (TV and Internet) were not attended to before we left.
The spaciousness and cleanliness of the rooms, the location of the hotel, and the guest services
Charming little property with large rooms. Nice breakfast spread. No kettle in room but provided on request. Would stay here again if returning to area. Internet access, and a self-serve laundry would be nice. No air-conditioning, so may not be appropriate in summer (was fine for October though).
Everything - the quality of the fittings, the huge bed, the bathroom, the size of the room, the warmth etc etc. And the breakfast was excellent too.
excellent breakfast reception is closed to early in the evening
Nice friendly staff, very designed hotel.
Very nice staff. The towels were very luxurious, the white walls and purple colors made a nice environment.
The stay at Burgblick was extremely enjoyable. The service was what stands out the most as well as the quality of the hotel. There were gummy bears on your pillow when you arrive. The staff was very informative and provided useful information. Breakfast is included in the price for your stay and was really delicious with fresh fruit, bread, pastries, and meats. I highly recommend this hotel.
Staff friendly and accommodating. Ample spacious rooms. The breakfast was delicious and beautifully presented. the hotel was not completed, still working on completion, this is understandable. The only really negative was that they would not take my credit card, they stated they were new and that service was not working. I did not take enough cash to cover the Euro 75,00. My husband and I had to scrape together our additional cash to pay and that left us with little to purchase fuel and eat for the last day of our trip.
free wifi,breakfast,staff,location, christmas market
Cleanliness, friendliness of owners, and modern amenities with wonderful breakfast. Location was perfect, walking distance to town.
We had a really nice time staying at the hotel.
We love Ralf and the place itself. Away from the Bernkastel side, it's just a short walk across the bridge. Quiet and pretty but close enough to all the Bernkastel action!
Nice selection for breakfast It is quite a walk from the centre
Plenty of parking; good sauna/pool. Boring & outdated room, worthless pillows, confusing hotel layout.
Good free wifi and use of fridge in room restaurant is badly run,poor follow up by management of our food complaint.
Swimming pool is very nice and also the sauna area. Very helpful staff.
This hotel was very dog friendly which is a definate plus for us. We also enjoyed the walking trails and pool. The decor is a bit dated and it seemed like everyone was smoking - at least we had a non-smoking room on a non-smoking floor.
1. WiFi in room (for a fee) 2. Use of Business Center computer to access internet 3. Nice breakfast buffet 1. Lack of ventilation in room 2. Major convention descended on hotel second night 3. Drunk attempting to enter our room early morning; same drunk leaving a mess in front of our door in the hallway
I stayed for a very short time, but the hotel is very good. None.
Staff was nice and friendly, restaurant at the down stairs was also nice and we had there a good family dinner. There were just terrible the smell of tobacco in our room!!! Argh!!!
Great spa facility that was not busy the weekend we were there. recommend a walk down thru' the vineyards to the river and the challenge of walking back up. Breakfast was excellent. Staff very friendly and helpful.
The restaurant staff are very friendly and the food is first class. It may be a little expensive but portions are large so the main course alone is a good meal. The situation in Bernkastel is about as good as it gets and the town is really delightful and makes a good touring centre for the Mosel.
Room 23 that we were in had mold on the celing in the shower! Not acceptabble!
our room towards the street was a bit noisy, and very hot due to some kind of heating underneath our room!
breakfast and dinner in the restauraunt access by car was not easy as the street outside the hotel was very narrow and easily blocked
Location Bernkastel is a delightful town and we really enyoed our stay
The relaxed atmosphare and the service Nothing specific
Great location,good food and portions,because we stayed out of season some facilities were not open which can be expected.Will stay again When we arrived the hotel was shut.A Note on the door to say please go next dooor for a key would have made it so much easier.Not good
Location Several items one room broken, such as ceiling exhaust fan in bathroom, since stopper and burned out light fixtures
I can't say enough good things about this hotel, was clean, perfect location, great price, comfy beds, breakfast was unreal.
clean and comfortable. friendly service
They have an excellent restaurant and offered good value for money Although there was a view of the vineyards from the balcany there was a main road and industrial buildings in between. Consequently I was slightly disappointed with the view but overall this was a good hotel offering value for money.
The location was good,with easy access to Berncastle K.We found the Hotel Volz to be superb,from the warm welcome of the owners,excellent accommodation,charming staff and first class food.Information on the area avalable on site with the owners only too willing to offer advice. We found no fault with this excellent Hotel.
It was quiet and modern. Bathroom was large. Bed was comfortable Location from town centre. Did not have satellite TV for English channels.
Very good, modern spotlessly clean room with jacuzzi. Bathroom was really great too. Good breakfast. The only slight disappointment was the bed. We had asked for a room with a double bed and what we actually got was two singles pushed together. In principle not a problem, but these beds were light and with the parquet flooring, they tended to move around quite easily! This could result in some embarassing moments with one of you disappearing in the gap which suddenly opens up between the two beds. Other than that....great!
Very good value for money...simple, no frills.
Very modern decor and extremely clean. Excellent view of the castle, although was not in walking distance to the town centre.
Our double room had a wonderfully large bathtub with jets which you don't often find in European hotels. The breakfast was quite nice. The service at dinner was somewhat slow.
A pleasant Hotel located a short stroll from the centre of a very picturesque town. Staff were friendly and the continental breakfast did not disappoint. A kettle in the room would have been nice.
food excellent, staff helpful and friendly, cleanliness also excellent disappointed in size of room considering the cost involved.
Very nice little Hotel. Perfect location. Great service.
Entrance to the hotel is through restaurant or back door.
Friendly and helpful staff- cosy atmosphere. Ideally situated for bars, shopping and sight-seeing. Good value for money. We parked nearby and once we had mastered the one-way system it was easy to load the car for next part of journey through Mosel. Smoky smell of pillows.
Location of the hotel is perfect, we also liked the rooms. The service was friendly. Highly recommend for a family stay AAA+++
we occupied room 4 which was really comfortable with a seperate sitting area and balcony
Great location, free parking( elsewhere) , nice clean rooms and excelent helpful stff
We arrived after the time that the hotel closed, but a note was left on the door for us, and we did not have any problems getting in. Friendly service, good breakfast, nice room.
Perfect location for the town of Bernkastel; our room overlooked both the town square and the Mosselle River. Good breakfasts.
The location/the room (comfort). Nothing
Exellent hostess! Very friendly and flexible. The hotel is placed in the main shopping area in the old town and we found very good shops and restaurants a few minutes away.
The situation of the hotel was ideal. It was in a quiet area with views of the Mosel and lovely river walks and the river ferry station was also very close. It is situated within easy reach of the bustling Bernkastel. Breakfast was very good. We booked a vineyard view but was placed in a room overlooking the Mosel and we appreciated this much better view.
-the rooms are are clean and simple, nothing special. the reception isnt open 24-7.
It was near to the vineyards for a nice walk. Free internet service. We were received just as numbers and not as people. Straight forward, no careing. The room was small, the bathroom minimalistic. We had asked for a twin-bedded room, and got a room with two standard beds in a row after each other. When we complained we were told that this is the way it is in Germany! And certainly, the hotel had nothing like that we asked for.A simple walking-map, fre on most hotels, was 2.5 Euro. The hotel's restaurant (nice) had an excellent menu outside but inside it showed up to have avery limited menu on Wednesdays. The good thing was that we had a low-cost evening. Good service in the restaurant. The hotel's parking garage was almost impossible to enter and even worse to get out of. Parked finally on the municipal P.
dining room no fans to cool west facing hot sunny room even with balcony doors open
The room was very clean and well laid out. It was a welcome relief after the previous 4 days staying in Paris! The restaurant had a small menu but the food was very good at a very fair price. We could not park in the hotel parking lot. There appeared to be a number of staff cars there and the hotel was very busy.
the position and setting
The owner was great!!!! I left my credit card and she went out of her way to work with me to get it back to me. The shower was just ok. The door kept opening and the water temp kept changing
the calm, and the food !! people there also are rather nice a bit lost away from any twon, shops.....without a car it is a bit more difficult
Breakfast, location to Mosel None
The food It seemed a bit "tired"
Very pleasant staff. Comfortable rooms. Gracious surroundings. Quiet location. Convenient parking. Pet Friendly.
A great hotel, full of charm and character. It is located on the quiet Kues side, just across the bridge from the picturesque Bernkastel. This location means that there is ample and free parking - unusual in the twin town. Our room was spacious and airy. The king-size bed was comfortable with a memory-foam mattress. There was a safety-deposit box installed with no charge for use - nice touch. The buffet-style breakfast provided wide selection - cold meats, cheeses, fruit, yogurt, etc. The hotel's restaurant is excellent, well-priced and the menu is available in English which is unusual in the area - a definite added advantage. The hotel has its own wines too! We recommend this hotel and we will be back! Our only quibble was with the shower - pressure was poor, temperature a bit hard to regulate. Also, there is no reception and the front door is locked!. Once we were shown our room, it was explained that patrons use the rear entrance off the car-park. This works out well but the practice, unfortunately, gives a bad first impression.
The staff were very friendly, the hotel seemed like it was 4 star rather than three, we did upgraded to the better room, superb bathroom and all very clean. Good location and I would certainly go there again. We were unable to see the wine celler and taste the wine, we also did not recieve a glass of wine on our arrival which we did expect.
we paid the extra for a comfort room, which was nice and airy. The hotelstaff were very good and treated us with nothing but kindness. The hotel itself was spotless, nicely laid out and presentable. The only thing that was a bit disappointing was the dinner menu wasvery limited, if you did not want fish or pork every night it would havebeen a problem, also it would have been nice to have an english translation of the dishes rather than us having to ask all the time. Butthis did not spoil our enjoyment of the holiday.
the hotel was nice and handy for the centre and river mosel, the restraunt and court yard were nice, it was easy to park the car front rooms may be abit noisy thrrough the day with the road outside food was good, they should have there dinner menu in english . but the waiteress could speak english so she helped us with the menu. but they should have english menu
it was clean, comfortable, food was great and staff excellent
Very clean, bright modern & comfortable rooms. Food first class and good value. Stuated in a quiter part of the town. Would certainly stay there again.
The staff was extremely courteous and helpful. I would recommend this hotel to anyone. Also, the restaurant was excellent. The parking
Nothing Old bad equipped room, very poor breakfast, hardly possible to drink in the bar, the restaurant was more Mc Donald style, serving as fast as possible to get rid of the clients, to use the table for the next meal. Not German at all!!! We go very often to Germany because of there superbe quality, this was a big disappointment.
The Hotel was very clean and the staff very freindly. Good valve for money.
Location and scenic view. Could see the lighted castle on the adjoining hilltop from the room window. Rooms were extremely spacious and the breakfast service was pleasant and beautifully presented by an English speaking server. They also made easy accomodation for our unexpected late arrival. No telephones in the rooms, so we were unable to easily contact our traveling companions who were staying in another room. Rooms did not have any information about the hotel and services provided, such as the location of the breakfast room, nor did they give you any information regarding the town or area events and places of interest.
The nice and friendly environment and beautiful old town of Bernkastel Kues. After having seen the room and the beautiful view it offers we decided to add anothe night. --
The room was clean, confortable and with very nice view over the river
It was such an elegant hotel in the middle of a beautiful town. The staff, rooms and facilities were perfect.
We booked a Superior Room and were pleasantly surprised by the wonderful views from the balcony. The decor in the room was very nice. I loved the big windows! The bathroom was also very nice and had a great shower. It is inconvient that there isn't someone at the reception desk at all times. I also thought for the price of the room, that internet connection should be free of charge. I had to pay 8 Euro for 60 minutes of internet usage. I only used about 30 minutes and then logged off. Later when I tried to log back on, the T Mobile site told me that I had used all of my minutes.
great location- great view of the mosel
perfect location, a good price, and very friendly staff
No any bad points
Charming staff and helpful. Superb room and view. Decor outstanding for the price. Excellent position. Parking to offload luggage sometimes impossible due traffic congestion necessitating a long walk with heavy luggage from the public car park. Excellent staff not always immediately available. Breakfasr slightly disappointing despite the breakfast area being part of an impressive patisserie.
Big, modern and spacious rooms. Perfect loacation. Good breakfast. Many flies in the breakfast rooms (they must do something with that).
The staff was very helpful. Transfer to the airport was very convinient for us. The ladies working at the hotel were always in a good modd. Hotel manager too.
Cleanliness efficiency of staff good kitchen
We had a lovely time in Bernkastel, it is lovely and quaint.Hotel was right in the centre and served a good breakfast. Rooms were confortable and clean for this star hotel
good location very steep stairs for older people no elevator.
Friendly staff, godd location, godd food.
The staff were very welcoming and helpful. The rooms were clean and bright and the breakfast was great.
The location in the town center is the major attraction of this hotel and the fact that they have parking for the car although this is seperate from the hotel and is up a steep flight of stairs The room was not very big and the bathroom small but it was always clean.
Excellent location in very nice town center. TV monitor very small,must be updated..Wireless internet not available in rooms.
The hotel was in the heart of Bernkastel's shopping and restaurant area. Our stay was made more special when we tried checking out early in the morning and the front desk was closed. We found a couple of employee's in the back and they opened the desk and checked us out and asked if we wanted to take breakfast with us. When we declined she insisted and then packed us some juice, slices of salami, cheese, bread and tomatoes. It was a nice touch to end our vacation. It is a bit of an older hotel and the rooms are quite small, but the service made up for it.
Beautiful location in Moselle wine region. Catered well for vegetarians, willing to adapt menus. Relaxed atmosphere.
the staff were helpful and friendly the situation being so far from the town and transport (busses) stop running after 17.30 and unless you speak german you can't call for a taxi
very pleasant welcome, quiet and peaceful situation, but within five minutes drive of Bernkastel. Excellent food in restaurant, and clean and comfortable bedrooms. We enjoyed our visit enormously.
nothing it washard to finde and sitated far from the city of Bern-Kastel Kues. Don´t rekommend this hotell foor turists.
Spacious Room was very comfortable and beds were good. Restaurant was good. Staff was very friendly, helpful and generally eager to accomodate. Very welcoming of children (we have two, ages 1 and 3)
Staff friendly and helpful, rooms clean and smart, food was excellent too
Friendly hotel/restaurant. The walks starting just outside the hotel door.
rooms staff and food are excellent
The staff was most pleasant. The room was meticulous and the restaurant was very, very good. I was hoping for something, in the village, however, we visited te village and thouroughly enjoyed being away from the bustle during the evening.
neighboorhood the room which was advertised as a 4 persons room included an uncomfortable sofa/bed for 2 persons.
The food and the accommodation
Excellent rooms, decorated in an individual style. Hotel only minutes away from the river Mosel.
Friendly staff, nice restaurant, really good breakfast make staying very easy. We got nice room with a lot of space. The owner was also always present so the level of service secured. I learned that they have a lot of options for accommondation.
Good location. Very friendly staff and good sized room.
Room very pleasant, breakfasts good, and staff friendly - some spoke English Would have preferred location with river view, but we knew this was not the case before booking. Restaurant good, but food tended to be a bit too salty for our taste - we did not mention this in hotel as we assume this is what Germans prefer
Reasonable hotel for price paid a little dated indecor. One of the few hotels in town so very busy.
Large,comfortable and well equipped rooms. Excellent breakfasts and good food throughout.Most helpful staff. Stone floors in room which was a bit cold during our winter stay.
Restaurant was good and the breakfast was one of the best we have had in ermany Parking is 50m from the hotel
very comfortable beds one waitress was particularly grumpy at breakfast.
Very conveniently situated for Bernkastel old town, parking was 300 mtrs away up a slight incline but no charge for parking.Exceptionally clean. We would have preferred to choose what items we would like at breakfast, as is was the waitress brought a set amount every day to each table, some of the things we didn't want or like and what we did like there wasn't an offer of any more.Having said that it was of good quality.No lift in hotel which again was fine for us but needs to be comsidered if you are less able, the rooms were on the 2nd floor.
Central location and very pleasant room
good chef parking too far away
handy location in lovely town the room was a bit small and the bathroom had a glazed door
Innkeepers and staff were friendly and accommodating. They spoke excellent English.
service attitude Telephone was not really usable--or at least no one seemed to know how to use it!
The staff was very friendly and helpful. Their mascot was a very cute mutt of a dog. It was bare basics, no soap in bathroom, no hairdryer, no frills but very clean. Also no restaurant even though it advertised as having one.
Ok hotel just across the airport. rooms really minimum size Size of room and only seating for one
New hotel located just in front of the Frankfurt Hahn airport and with a very good price-quality ratio.
Free web few intarnational tv chanels
Access to aitport. We missed the last bus from Frankfurt main station (10pm) and had to catch a taxi.
The location is just awesome - it´s literally in front of the airport. If your morning flight is delayed you can conveniently wait in your room as we did. Besides the price is good also!
The hotel's location right in front of the airport terminal makes it ideal for passengers catching an early morning flight from Hahn.
Room fine, however noisy early in the morning with the sound of showers etc probably the fabric of the wall construction
Location could not be better - Right in Frankfurt Hahn-Airport. Clean, efficient, warm and great breakfast.
its a quiet and nice place l dont like the shower and the toilet
A lovely traditional hotel, with big sunny rooms and a nice old world feel. A good welcome and fine breakfasts. An ideal position in Kues, well within walking distance of all the tourist spots in Kues and Bernkastel.
Two very large double rooms provided as "singles", which was excellent. Quite area only a short walk from town centre. Comfortable old-fashioned style of hotel, lovely breakfast conservatory and outdoor area to sit. Limited amount of parking, but free on-road parking available outside hotel door.
Very nice staff. Very good bed and very clean. There could have been a better light in the room and bathroom. The wife couldn't see to put her make up on.
Friendly welcome, good price, very clean
Nice and friendly Gasthaus. Hotel belonged to atmosphere what there was in Bernkastel-Kues. Locations was good, not far away from the old town center (700 m). I liked the hotel. Toilet door in the room was just thin sliding door, so not for the shy persons.
Access, parking, location. Smoke smell in the dining room.
The breakfast was good and the staff friendly. The location is good in a fairly quiet part of town. I was surprised to find that there was no plans for escape in case of fire. We were on the top floor and I could not see a way out or any sign of an alarm system.
I think that the Hotel accord with it´s setting.
hotel was clean and comfortable, breakfast good, location excellent. Was a little disappointed that they were closed early in the evening, so there was no option of having an evening meal, also no bar. Enjoyed our stay