The staff were fantastic - friendly, extremely helpful and always had a smile on their face. The room was very comfortable, the location is excellent. Cannot think of one thing at all.
food was fantistic maybe cooling system around car park area
friendly staff. good band at PA bar. no windows in smoking room.
All the staff friendly and helpful room clean and cosy facilities very good food good too
The room was comfortable. It was very crowded. The rooms seem to have no sound insulation - we could hear every word from the next room. There was a lot of queing for food and alcohol. It really seems like an RSL club type of atmosphere. We did not enjoy it at all.
Choice of foods and casino facilities. Check in/out services and staffs Do not have indoor swimming pool/ sauna. The room is quite small. Have to change lift to go to Carpark level.
Jupiters Hotel is an excellent place to relax, good food, easy access to the beach,shopping and adventure.
We attended the Show "Burn the Floor", it was great.The rooms were exceptionally comfortable. We ate at Spinners, great food and service. As a regular, no extras offered.
The professional helpful and friendly service we received was maintained from check in to check out. The variety of restaurants within the complex ranged from budget conscious to lavish with something to suit every persons need. I would highly recommend for a couple who wish to be spoilt and pampered for a weekend.
Food, restaurants, near the beach pretty noisy...you can hear noise from the adjacent rooms.
Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
was a very enjoyable experience. we ordered room service every day as we enjoyed it that much
Staff were extremely helpful absolute pleasure to stay
Very friendly and accommodating staff, fantastic buffet breakfasts, very accessable to shopping and cafes, comfort++, great place to stay. Construction work nearby woke me up at 6am on my last morning there. However, realise this is not responsibility of Sofitel.
This property represented the brand name wonderfully. The room was clean and the bed comfortable as I've experienced at all of the properties. Gentleman at front desk Raj is the consummate professional who was very knowledgable on both the property and the area, I expect that he'll be in management training program in the near future. I have no complaints to report.
Great, helpful staff. Lovely, well appointed rooms. Incredibly comfortable bed. Very close to beach, good views and extremely close to convention centre,
check in was very friendly limited room service menu
location, courtesy of all the staff, quiet and calm in the hotel
The hotel looks new. Staffs are helpful. Room is spacious and clean. Parking is chargeable for hotel guest. A complimentary pass will be nice.
Everything. The staff, the meals, and the atmosphere!
Good location, nice view, polite staff The fees is quite expensive and i witness an accident just outside the hotel, it is quite scary anyway. The people around that area is way too many and too many drunk around that place, maybe the hotel can build up a connection with the local police or add some security patron around, i feel really unsafe whenever i step out of the hotel.
The 110% service we got given! Nothing at all.
My children loved the heated pool the most, however they both enjoyed the view from the upstair pool even it it was a little on the coldish side. I really was very impressed with the water feature that ran from the top of the resort to the bottom! We stayed in E3 and found that particular room didnt provide any natural light and had to turn the lights on whenever we were there, found that a little depressing!
The Location - Nobbys Beach, Gold Coast On arrival, our room hadn't been cleaned. Thankfully once notifying reception, we were upgraded to a better room. It is a very family oriented place, I was there with my girlfriend, but didn't get a chance to use the pool or spa because it was always filled with screaming children.
the view the apartment wasnt big enough for to familys to stay in.
Easy access to tourist spots, including Dracula's, the beach and major shopping centres. Also secure car parking and great pool facilities.
The rock/sand pool was fantastic for children, BBQing and relaxing. Easy walk to restaraunts, shopping and clubs.Children friendly atmosphere. The view from the room
We went with 4 older children & they loved the pool & gym area. Its 20min to the Theme Parks & 10min Surfers (good shopping & dinning) Overall we really enjoyed our stay at Magic Mountain. The rooms have a beautiful view.
Relaxed and friendly atmosphere and facilities well maintained. Did not appreciate the amount of stairs
Loved the walks to Burleigh and being close to a major shopping centre. The noise and not being able to sleep
It was perfect for our purposes and fortunately we were able to our three cars under cover (a 3 bedroom apartment- 3 couples - 3 cars). I felt there could have been some milk (at least UHT Milk) available upon arrival.
The staff were extremely polite and helpful, setting up day trips and transportation for us. GCI was our favorite hotel of the three we stayed at during our trip.
Hotel under-going renovation so very disruptive to guests. Not told at time of booking. Rooms old and tired
Location, size of the room. The room and furniter didn't feel fresh.
The staff were helpful throughout our stay there. Getting the pool towels can be quite a hassle from the concierge as the staff may not be always available there.
Comfortable bed Tea and Coffee facilities were provided but did not include milk, which we didn't realise until next morning and had no time then to arrange purchase before leaving for an appointment
It was close to cavil ave and all the shops are only a short walk away. I did not enjoy the banging at 6.45 am on Monday morning that was due to the renovations. I understand the hotel is currently being renovated, however I would have liked to have been informed of this before my stay.
I like the bed and soup there , very comfortable
Clean, comfortable very good standard with all facility needed for a business travel. Good food - Particulary liked it wasn't in the middle of hustle and bustle. No not really
Hotel staff were helpful. Got good advice on things to see in Gold Coast and nearby places. Lift floor buttons were malfunctioning in some lifts and indicator informing arrival of lift were not functioning for all lifts.
The staff were fantastic and they couldnt have been more helpful. I thought the Day Spa was there (as seen in advertisment) and it wasn'tthat was disappointing but the staff organised a massage for me, at a place close by. No worries!
The location of the hotel is very nice. We can actually see people playing on the beach in our room. Room service was somehow disappointed because no one had replaced toilet paper for our room.
The staff were extremely helpful but never intrusive, the room was always clean. We booked a non seaside view room but got one anyway for the same price which was fantastic. We had a child with us (4years old) There wasnt much for him to do except the pool as not many of the games in the game room were functional but we were out at the theme parks everyday so it wasnt a big issue.
Room was really big , huge bath and separate shower
Very helpful staff, attractive decor, spacious room with balcony.
comfortable and clean Location and overpriced breakfast.
Price Rooms very expensive for the service offered. Internet is paid not only for time but also for mb used.
Fun , great position. Do not be scared to book this because it is vfm. Also near the Surf Club for excellent value meals. Reception staff make this hotel are a credit to the organisation None
the staff where excellent especially teh concierge and housekeeping team quite a walk from the centre
The ambiance of the hotel, location and amenities were extremely good value. We hope to be coming back to stay again.
- value for money, good for family,near to public transport, excellent location --
nothing was a bother for the staff, you didn't feel you were being overcrowded by other guests
free bus to summer field days
There are plenty of staff always ready to help. Proximity to Sea World is great as is being able to go back to the room with a pass out stamp from Sea World and avoid the theme park queues at the front of the park by entering through the back by the resort. Rooms are comfortable and clean although not five star they are excellent family standard. We have stayed twice and will again. Onsite dining is pricey but McDonalds and fish and chips are a very short drive down the road.
location, allows ease of entry into sea world, option of eating facilities without having to leave the hotel. clean and tidy rooms. reasonably priced for the average family.
we were able to access Seaworld readily and stay as Family Unit we were told about facilities not being available as per the information on website and bookings ie Kids Club was not available at first due to renovations and then pay as you use and supervise yourself, information about facilities in Room not available, food choices limited, no transport that wasn't expensive, kitchenette needs more simple requirements ie toaster, electric frypan and as a family unit too small. I also mentioned in original booking that it was for a Birthday celebration and nothing was done or presented as asked. These touches not available!
The rooms were clean and comfortable. Easy access to sea world. The rooms were well maintained and stocked. There needs to be a better floor plan of the resort that is easy to read.
the location was strategic and excellent facilities. Would be great to stay there on summer for the waterpark. the staff werent really how i expected from internationall resort company. They should pay more attention to guests instead of looking at them as numbers. We even got our room service order wrong on the first night when we were just arrived, but we didnt complain because the children were tired and hungry. No greetings or goodbye from concierge.
Going to the pool,gym. There was no cooking appliance not even a toaster.
I will never stay there again, and advise any friends and family not too.
Facilities, water/pool - great for children, food, low rise apartments, next to Sea World exorbitant charges for food and drinks
Well appointed comfortable rooms, great pool,Fantastic that the windows opened (not the case in all hotels!) - great position for access to Griffith Uni Bedrooms are not air conditioned - this was not a problem for me, but my colleague wanted air con. I thought it was a bit odd that guests must remove their own rubbish or pay a fine of $50- I expect they had bad experiences in the past.
The facilities in the family room is excellent . There were no supply of water and detergent.
Really good value for money at the time of year we stayed. I believe it gets a lot dearer in Aussie holiday times. Apartment was well equipped and comfortable. Staff were friendly and helpful. Location is easy walking distance to wonderful beach. I did have some problems with their (third party) wireless internet provider and they don't have lifts (elevators)
The hotel has quite good facilities and is very well located. The room could be much cleaner. We've found 11 cockroaches during the course of the weekend. On the first day, we have told one of the staff about the cockroaches and got a pretty apathetic/unhelpful reaction. When we were checking out, another staff member had the reaction we were expecting, but it was already too late to do anything about it. Everyone was pretty tired during the weekend, due to the not so good sleep nights (try having a good night's sleep after finding a couple cockroaches in your bed quilt).
The apartment was spacious and comfortable.Security was fantastic.Great location,close to theme parks,shopping,parks,BBQ,etc. The pool was amazing.I would definately stay there on our next holiday. Nothing,I can't find fault with it. I was an extremely happy guest.
The apartment was spacious, clean and equipped with all the day-to-day necessities of life. We had hectic schedules during the day but when we returned to the apartment it was very relaxing. It was our home away from home. The apartment did not have the lift & we had to carry our luggage to second floor. The security system was very laborious, we had to carry keys for opening & closing doors whilst moving in & out of apartment. We would have liked to have apartment serviced daily.
We loved our view of the water from our balcony. The apartment was spacious, clean and tidy. The kids loved the pool. We loved its location, it was close to facilities but a quiet location.
Very good facilities such as the kitchen, laundry and dish washing. Comfortable beds. Too far away from the main attractions such as the Surfer's Paradise - but was not a serious problem. Check-in process could have been better since we came in at 1200 midnight and there was no one available to direct us.
very comfortable like home. expensive internet access fee.
The motel had a tranquil feeling about it, the motel rooms were spacious and had a relaxing holliday feeling about them, the facilities in the rooms and motel were good. Location was within an easy drive to all the attractions of the gold coast.
nothing really except location was good the rooms are outdated, no duvet they use old style blankets, towels are thin not luxurious, not a luxury resort
Outstanding. Worth the money. Couldn't fault the place.
did not like anything about the hotel, had the worst customer service for a 5+ hotel,,,,, need alot more of customer service. So unhappy and would not stay again or recommended to firends and family. same as above.
The reception staff were extremely helpful and pleasant. Our room was clean well maintained and very comfortable.
The food we had was good. The hotel is rundown and needs a complete refurb.We felt that we had time travelled back 20 years!
The service from staff was great, the price of breakfast to the quality of food
Good location and a nice room with a spa bath. Close to the beach. There was only one bath robe in the room. It took two phone calls before another bathrobe was delivered. The toilet could be cleaner.
Everything. the room was perfect. people very nice. parking. good location. the internet use and activities desk were very useful.
Close to the beach and shops. Friendly staff and clean rooms
Clean room, Beautiful view from balcony, nice and friendly staff, quick room service, nice set up of room.
view was ok room was good but we had a issue with the shower that needed us to be relocated to another room.Staff made me out to feel like a idiot as i didnt know how to use the show.It took about a hour to be moved to another room staffing was a little bit light on car parking arrangements not enough lifts to car park
Helpful staff The housekeeping was a bit careless and took away 2 of my son's softoys while cleaning the sheet by mistake but managed to recover it through helpful and friendly staff the next day
We had a luxury ocean view room - 18th floor with a great view of the beach. I think lower floors would not have the same views. We were there just as "Schoolies" weekend started!!
It was in a great location for a great price so much fun!
Great Service, Excellant Room Service, Great Location
room I going to book anothernight there on sat but the price is bouble
We enjoyed our stay but when you book a two bedroom unit and expect the same only to be met with a $40.00 charge to make-up other room is poor both from a comfort and ongoing business point.
Very nice comfortable rooms with splendid ocean view. Very central location. Cannot understand why this hotel is only rated 3 stars. It deserves at least 4, even 5 stars in my opinion. Free parking space in the building. Very helpfull staff at the reception. Very good price.
The hotel is quite dated and the whole complex, including our unit needs renovation - even painting and new curtains and carpet would make a huge difference.
Liked having own parking space. Shopping Trolley's in car park to help take personal effects and/or shopping to our room. Lovely view. Units very well appointed. Security good. Having to buy $1.00 toilet rolls at reception!
The only good part about this place is the location Everything other than the location, nothing worked, the place was filthy and the managers di9dn't want to know
We enjoyed a lovely, relaxing weekend where we were able to find peace and comfort in our room if we wished, or we could shop and explore other areas of the coast and beach also. Excellent location and service, we will return to the Grosvenor. n/a
Located in the center of surfers paradise and near the beach. Nice ocearn view. Not gorgeous but enough.
Fantastic water/beach front view. Best location for shopping as it is right at the heart of down town Surfers Paradise. Spacious room for large families.
the location was wonderful and the apartment was big enough the reception timing, i have difficulties to meet the reception staff.
Friendly staff (Debbie...thank you), excellent location, great price, safe environment and fantastic sized balcony (to enjoy a wine/dine with a view and plenty of activity). We'll be back!! The only gripe was the stale smell of the lounge suite...other than that - really comfortable
The view and the room was fantastic. The pool and the spa was great! Plus the location was the best, just a short walk to everything! I loved it. Would definitely go back again.
We arrived after hours with a hire car. It was a bit difficult to see the entrance to the carpark , but once located, very easy and secure to use. The after hour arrangements worked well for key pickup and there was also a detailed list of how things at the Grosvenor worked. The accommodation was a double bedroom unit on the upper floors facing along the beach to Cavill St. It was spacious, clean and in good repair. All appliances were in good/as new condition. The bedroom curtains were thick enough to keep out most of the morning sun light when trying to sleep. The queen bed was one of the most comfortable hotel beds I ever stayed in( I would have preferred kingsize). The balcony overlooked the beach and was quite sheltered No air conditioning, but we coped as both bedrooms had remote control ceiling fans, and there was a portable fan for the lounge/kitchen area.
staff courtesy and fun was excellent specifically towards my 4 yr old daughter. i took specific note of how she was treated and i was most impressed. the dinner menu could be expanded a little more.
The view from our room on 19th floor was fantastic, a great place to chill with a glass of wine at sunset. The two female front of house staff who checked me out at the end of my otherwise pleasant stay.
Conveniently located close to Surfers Paradise Poor service: No porters. We are staying at the vibe and still had to pay for car park.
the location friendly staff
The friendliness and helpfull staff. Only one lift was working so it caused some inconvenience, but that's only temporary.
the location. and the staff. i didnt like the fact that i booked a double room. and instead, i got a room with three single beds in it, and instead of a double bed, i got two singles shoved together, and two single dunas on it. i thought that was unfair.
the view from the room
Very handy to beach, shopping, restaurants. Rooms were clean, staff helpfull, car parking easy. A good hotel.
Personally, my family and me found the room comfortable, however in the booking there was slight confusion stating that a child would have an aditional bed at no extra cost surprisingly that threw me off as I spoke to the staff and they mention there was $35 dollars charge each day, However that is only a small matter . I could have made a mistake while reading the information provided by booking .com, on a whole we had a wonderful and comfortable stay at the vibe.The staff were fantastic and very helpful and they attended to all our needs promptly. We have stayed in numerous 5 stars hotels and personally I would rate this hotel in that category in terms of service .Thank You Honestly we did not have the oppurtunity to use the other facilities so I can't really comment on that. Finally this is not a complaint instead a positive review. There is still room for improvement in the breakfast buffet area , slightly more varities of food should be included, like mixture/varities of asian and vegetarian breakfast, on a whole it is still good in respect to pricing.No other comments
very nice view some staff not very helpful
The location is perfect by the beach and the view from our apartment was awesome we enjoy the morning sunrise
looking at the beach from lounge except the lurves they recked the view alot..
The Location and the apartment