Biggera Waters Hotels

We enjoyed our stay but when you book a two bedroom unit and expect the same only to be met with a $40.00 charge to make-up other room is poor both from a comfort and ongoing business point.

view was ok room was good but we had a issue with the shower that needed us to be relocated to another room.Staff made me out to feel like a idiot as i didnt know how to use the show.It took about a hour to be moved to another room staffing was a little bit light on car parking arrangements not enough lifts to car park

very nice view some staff not very helpful

the location. and the staff. i didnt like the fact that i booked a double room. and instead, i got a room with three single beds in it, and instead of a double bed, i got two singles shoved together, and two single dunas on it. i thought that was unfair.

staff courtesy and fun was excellent specifically towards my 4 yr old daughter. i took specific note of how she was treated and i was most impressed. the dinner menu could be expanded a little more.

the view from the room

The view from our room on 19th floor was fantastic, a great place to chill with a glass of wine at sunset. The two female front of house staff who checked me out at the end of my otherwise pleasant stay.

The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.

Good location, nice view, polite staff The fees is quite expensive and i witness an accident just outside the hotel, it is quite scary anyway. The people around that area is way too many and too many drunk around that place, maybe the hotel can build up a connection with the local police or add some security patron around, i feel really unsafe whenever i step out of the hotel.

location, courtesy of all the staff, quiet and calm in the hotel

check in was very friendly limited room service menu