Petit Palace Arana, Bilbao Hotels from $74

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 4,336 reviews

Service

9.2 "World class service."

9.9 "99% found the staff to be very friendly."

8.7 "87% said the reception staff was great."

9.4 "94% thought the service was very professional."
Location

9.1 "Terrific location."

10.0 "City centre within easy reach, said 100%."

10.0 "Near to public transport, according to 100%."

10.0 "100% thought it was easy to get to the train station."

10.0 "100% liked the proximity to shopping."

10.0 "100% enjoyed the restaurants & bars nearby."
Breakfast

8.7 "Breakfast is good."
WiFi

7.7 "Internet works."

7.5 "75% said the wifi quality was great."

10.0 "100% thought it was a great value."
Cleanliness

6.3 "Average cleanliness."

5.8 "Only 58% said rooms were clean enough."
Value for money

5.6 "Average value."
Amenities

5.0 "Average amenities."

4.7 "53% thought the building wasn't nice."

2.1 "79% thought the facilities needed updating."

2.8 "For 72%, the lobby entrance was sub-standard."

3.3 "67% complained about the elevator."
Room

4.6 "Rooms are not good."

2.8 "72% complained about the bathroom."

3.4 "66% said rooms were small."

1.4 "86% thought they were poorly maintained."

1.8 "82% had problems with the shower."

2.7 "73% found problems with the furniture."

2.0 "For 80%, the rooms looked old."

2.8 "72% criticized the small bathroom."

2.0 "Air conditioning was criticized by 80%."

3.1 "69% said the bathroom was dirty."

1.9 "81% thought the tv was sub-standard."

4.6 "54% were disappointed with the minibar."
Comfort

4.4 "Not very comfortable."

3.4 "66% said rooms were small."

2.5 "75% thought it was too noisy."

2.8 "72% criticized the small bathroom."

2.0 "Air conditioning was criticized by 80%."

View all review categories

Overall Rating

Based on 3,078 reviews

Service

9.4 "World class service."

9.9 "99% found the staff to be very friendly."

8.7 "87% said the reception staff was great."

9.3 "93% thought the service was very professional."
Location

8.9 "Location is great."

10.0 "City centre within easy reach, said 100%."

10.0 "Near to public transport, according to 100%."

10.0 "100% thought it was easy to get to the train station."
Breakfast

8.4 "Breakfast is good."
WiFi

8.0 "Very good internet connection."

8.0 "80% said the wifi quality was great."
Cleanliness

5.3 "Average cleanliness."

5.2 "Only 52% said rooms were clean enough."
Value for money

5.2 "Average value."
Amenities

4.5 "Bad amenities."

4.2 "58% thought the building wasn't nice."

2.1 "79% thought the facilities needed updating."
Room

4.0 "Rooms are not good."

2.5 "75% complained about the bathroom."

3.0 "70% said rooms were small."

1.4 "86% thought they were poorly maintained."

1.8 "82% had problems with the shower."

2.4 "76% found problems with the furniture."

2.1 "For 79%, the rooms looked old."

2.6 "74% criticized the small bathroom."

2.0 "Air conditioning was criticized by 80%."

2.9 "71% said the bathroom was dirty."
Comfort

3.6 "Not very comfortable."

3.0 "70% said rooms were small."

2.0 "80% thought it was too noisy."

2.6 "74% criticized the small bathroom."

2.0 "Air conditioning was criticized by 80%."

View all review categories

Overall Rating

Based on 780 reviews

Location

9.3 "Terrific location."

10.0 "City centre within easy reach, said 100%."

10.0 "Near to public transport, according to 100%."

8.9 "89% liked the proximity to sightseeing."
Service

9.0 "World class service."

9.9 "99% found the staff to be very friendly."

9.4 "94% thought the service was very professional."

8.7 "87% said the reception staff was great."
Breakfast

8.5 "Breakfast is good."
Cleanliness

6.3 "Average cleanliness."

5.8 "Only 58% said rooms were clean enough."
Value for money

5.3 "Average value."
Amenities

4.8 "Bad amenities."

4.4 "56% thought the building wasn't nice."
Room

4.5 "Rooms are not good."

2.7 "73% complained about the bathroom."

3.3 "67% said rooms were small."

1.7 "83% thought they were poorly maintained."

1.6 "84% had problems with the shower."

2.5 "75% found problems with the furniture."

2.1 "Air conditioning was criticized by 79%."

1.8 "For 82%, the rooms looked old."
Comfort

4.2 "Not very comfortable."

3.3 "67% said rooms were small."

2.5 "75% thought it was too noisy."

2.1 "Air conditioning was criticized by 79%."

View all review categories

Overall Rating

Based on 476 reviews

Service

9.4 "World class service."

9.9 "99% found the staff to be very friendly."

8.7 "87% said the reception staff was great."

9.5 "95% thought the service was very professional."
Location

9.3 "Terrific location."
Breakfast

8.5 "Breakfast is good."
Cleanliness

6.2 "Average cleanliness."

5.7 "Only 57% said rooms were clean enough."
Amenities

4.8 "Bad amenities."

4.4 "56% thought the building wasn't nice."
Comfort

4.2 "Not very comfortable."

2.3 "77% thought it was too noisy."

3.4 "66% said rooms were small."
Room

4.2 "Rooms are not good."

1.4 "86% thought they were poorly maintained."

2.9 "71% complained about the bathroom."

3.4 "66% said rooms were small."

2.2 "78% had problems with the shower."

2.5 "75% found problems with the furniture."