Cottonwood Suites Boise Riverside Downtown

The staff was very helpful and worked hard to offset the minor inconveniences of a new ownership in an older hotel building. They are in the middle of upgrading, but have a ways to go. The location has some very nice points like access to the Boise greenbelt and good restaurants nearby. The laundry facilites are due for an upgrade, still working the bugs out of their internet.

Hot breakfast TV broken, noise from 2nd floor, noise from dogs down the hall, cheap toiletries

Nothing really Check it was at 4 we arrived 15 minutes after four ready to check in to find out that they had our reservation but there were no clean rooms available. The line at check in had 5 people in front of us all with the same problem. The eta of when the next room would be ready was at 5. So we pushed our dinner reservations back another hour so we would have time to get ready and went down town to explore a little bit with friends we came back at 6... We had lost track of time and were in a huge rush to get ready and leave in order to meet up with our group for our dinner reservations. We go to check in and the room was still not ready! Talk about a horrible situation. We were staying one night there and we couldn't even check in! 10 minutes later a room became available and we were able to check in. I complained at the front desk and they said that there was nothing they could do and they were sorry. All we needed the room for was to shower change and sleep... One night stay at this hotel was overall just awful. It has a no smoking policy and that smokers stay 20 feet from the building that doesn't apply the room reeked of smoke and people were standing right in front of all the entrance smoking up a storm.

The Toilet was Great!!! No internet No TV Dirty Bathrooms Terrible Lobby where internet was available All the Pictures are BS

Comfortable beds, great location, friendly staff tv only had about 5 channels, rooms were very plain, the breakfast wasn't that great

I liked that it was on the river trail. There were people, including some staff, making noise in the hall all light long. Not just by my room, but my friends room at the other end of the building too. Also, my friend and her kids saw staff rifling through a suitcase in the hall. We all opted not to have room service during our stays.

Noisy fridge. Oh, boy. Where do I begin. I cannot say one redeeming thing about this out dated broke down ghetto.

Employees were nice Hotel was dirty had a smell. Auction on a sunday morning accross the street that woke everybody up. Chainsaws working, redicilous.

Front desk tried to be helpful but was mostly clueless and apathetic. Plenty of pillows. Close to the river greenway The internet was broke for days. Room was quite dated. Maid service was rude and slow