Pros: Everything went like clockwork, so I would say I would rent from them again, and most likely go through Kayak again.
Feb 10 2017
Pros: It was clean. It was easy to rent and pickup and drop off. The woman at the counter was very friendly.
Cons: It smelled funny.
Jun 8 2017
Pros: We had a great experience with Dollar!
Nov 9 2017
Pros: Excellent touring vehicle. Great gas mileage. Tremendous value.
Cons: Final price seemed higher than original price shown on Kayak. Due to added fees, etc.
The car locks itself when left unattended. Didn't know this important detail and had to call a towing company to have the vehicle unlocked at a gas station with keys, wallet, purse and phones inside.
When entering and leaving San Francisco via certain bridges, there are unattended toll booths. You have to make advance arrangements to avoid a hefty fee in addition to the toll. Wasn't told of this by car rental company.
Oct 14 2015
Pros: Nice car
Cons: I was quoted a $20 per day price for a week's rental but when I needed to drop it off after a day, I was CHARGED FOR THE ENTIRE WEEK. They specifically said that there would be no pre-payment charge, and my insurance company would not reimburse me for a Dollar rental, so I had to return. Feel REALLY RIPPED OFF!
Oct 18 2015
Pros: The guy at the counter worked hard to get me a car as soon as possible.
Cons: I figured if I requested a car at 1pm that I'd have a car at 1pm not at 3:30pm
Oct 21 2015
will not use dollar again
Pros: Pick up was ok the guy was nice, he did kinda change his attitude when we didn't want the extra insurance. There was no one in the parking lot causing us to drive around because the lot was full! Needless to say we will not use dollar again.
Cons: The main thing was the windshield wipers were so bad that it was almost impossible to drive in the rain, extremely dangerous at night!!!!! We were tempted to take the car back but really didn't have time on our short trip. The maintenance was past due said right on the windshield and the transmission was horrible! Not to mention the Fiat 500 is in general a horrible car to even use as a rental!
Oct 24 2015
Cons: This office is understaffed and not supported well by their national counterparts. I was up in Idaho on vacation andI ended up in the hospital. It was not an injury/illness that came about from vacationing. I could not return the car. They told me they do not have any staff that could come pick it up even tho I was willing to pay, I could not add on another driver to drop it off, and they offered no solution other than if I died, they could then do what they normally do in those circumstances. I had to drive it back to them to return their car, rather than fly back from where I fell ill so as to get back to the doctors and hospital who could help me. Never use this office, it should be shut down, and I will never use dollar/thrifty/ or hertz (their corporate owner) again!
Oct 26 2015
Bad customer service
Pros: The price was good
Cons: The rep gave me an upgrade, that I requested, but wouldn't clarify the increase in price, even though I asked multiple times. When she showed me the total price, it was way too much and I told her I couldn't afford it, and she gave me a nasty attitude. Then she ran my card incorrectly and told me she couldn't run it again for 24 hrs, so I had to go to a different rental counter
Dec 1 2015
Cons: Lengthy Check In/Bought Insurance through a 3rd party through the Dollar website?/Received a giant mini van after reserving a generic 5 seater?
Pros: I will use enterprise every time I need to rent a car. Everything from customer service to a free upgrade was above and beyond my expectations.
Nov 20 2016
Apr 18 2017
Pros: The original car I got was great on gas and drove well for a while.
Cons: The car broke down. I was told that they would take care of a hotel room since I couldn't get back to where my room was booked. When I got the replacement, I was very rudely informed that that wasn't going to happen. They traded me into a car that did not connect to bluetooth, even though my reservation specified that I wanted that.
Jul 6 2017
Pros: Good gas mileage, easy to drive and handle. Good looking car. Good pickup when acceleration was needed around towns, cities, and open road. Clean inside and out.
Cons: 2 tires were low, had to get an oil change at the start of rental, had to add windshield washing solution.
Nov 16 2016
Staff at the desk in Boise are amazing!
Pros: Very personable, helpful and downright nice!
Jul 10 2016
Pros: Very quick and easy. Great service. Free upgrade to a larger car which turned out to be very helpful. No problems at all from pick-up to delivery. Great pricing.
Aug 31 2016
Pros: They have a good variety of good quality cars. Gave me a free upgrade- Jeep Patriot was a good choice.
Cons: Car wasnt fully washed outside- somewhat clean inside.
Sep 27 2016
Pros: We got a couple of options for cars and the whole process was smooth.
Oct 4 2016
Cons: My flight time was changed and they charged me another 10 dollars. Wont use them or you again. Sneaky charges are bullshit.
Oct 4 2016
Pros: Quick and easy and excellent customer service.
Pros: The car was as expected, clean and no issues with it. Price was great & pick up & drop off a breeze.
Oct 19 2017
Thrifty should be called Thefty
Pros: I liked the fact that the same woman that was behind the counter minutes before I made my reservation with Kayak had to help me with my reservation. Revenge is best served while looking into the eyes of a greedy reservation specialist that wanted to put the screws to you because you're from out of town.
Cons: I believed I had made a reservation with Thrifty weeks before my trip because I booked several reservations at the same time. When I approached the counter and asked if they had my name on file the reservation person said no I had no reservation. When I asked if they had any cars available she asked the guy at the Dollar Counter if he had a car, like she was trying to make me someone else's problem. I asked what she had available, She said they only had large SUV's. I said that would be fine but how much? She said $130 per day. I Said no thanks pulled up my Kayak app and rented a full sized car for $33 per day. I hate greedy people, that have forgotten the meaning of customer service.
Oct 19 2015
Didn't have the Suburban that I had reserved I h
Cons: They didn't have the suburban that I had reserved and needed. They offered me an ECONO Van with aged and worn tires! Wow.... I had to go to Hertz!
Oct 20 2016
No cars available, rude and unhelpful
Cons: When I arrived there were no cars available. The woman told me I may be waiting a couple hours and suggested I look elsewhere. She did not apologize for the inconvenience nor offer any assistance.
I ended up renting from Avis after the man from Budget helped me find an affordable rental.
Dec 12 2016
Cons: No attendant at drop off.
Jan 23 2017
Boise Thrifty has the nicest people
Pros: I liked how personal and pleasant the front desk gal was. We visited and without me asking, she found a nice upgrade in my car fort the same price as the smaller one.
Returning the rented car was pleasant, and with an extra touch. When I returned the car, the agent looked at my record and wished me belated happy birthday, notes from the front desk agent must have given those details.
Feb 7 2017
Easy & reasonable cost
Pros: Rented an SUV for a winter trip. Process was easy and went smoothly. SUV was located at the airport, making it a quick pickup. SUV was clean.
Cons: Additional insurance was expensive- and not quite sure if we needed to purchase it- but we did.
Feb 7 2017
Pros: Easy pick up & drop off. Convenient. Very good price point.
Feb 22 2017
Did not get what I reserved
Cons: The "deal" I got through Kayak was no deal after all. I had selected the option for the full size car and what I got when I arrived at the counter was the smallest car and the last car in the lot. The agent told me that the deal I booked was not for a full size car and none were available . Will not use Kayak to book a car again.
Feb 26 2017
Skateboard for a car
Pros: We took the special car rate. Thought it was still for a medium size car, but it turned out to be a KIA munchkin car with little to no trunk space. Glad we only had carry on.
Cons: Car wasn't what I expected. Not a great savings. Also didn't enjoy how the clerk kept pushing us to spend more money.
Cons: Yeh, it's a poor review coz I get to review someone else's rental.
Oct 22 2015
The guy at the Boise Airport was Great and really
Pros: People in Boise at rental counter are great!
Oct 31 2015
Great customer service.
Pros: They did not have the car I reserved so the gentleman immediately upgraded me.
Nov 27 2015
Pros: The gas mileage
Cons: See above. I will never rent from budget again
Jan 25 2016
Boise is just plain better
Pros: They were open late and able to help me get home quickly. Far better customer service than what I received in Corvallis Oregon.
Cons: I wish they had complimentary coffee or tea for customers.
Jan 28 2016
the reciving employee is horable
Pros: i like the model and the year of the car
Cons: the employee , was rude and not proficional , i will never deal with them again , and i will tell all my friends and family about how bad the employees over here in this office
Feb 11 2016
Cons: Might want to warn people of speed traps between Boise and Sun Valley...
Jun 2 2016
Pros: Quick at the counter, easy process to get and return car. Too easy!
Jun 4 2016
Outrageous lack of service, HELP
Cons: I arrived at the airport in Boise, ID after midnight. I had reserved a car online. There was one clerk on duty on holiday Friday night.
He informed me that I had 150 free miles, which was not stated online.
He then informed me that my car was in the "over flow" lot and when I hiked to the lot I could push the red button on the key and the HORN WOULD HONK. I am 74 years old and had two large suitcases to drag with me. It was a long way to the DARK lot and a long way to the far end of it where I found the car. I was hoping the honking would attract police but no such luck. I figured out how to use the essentials to start and drive off.
Jun 10 2016
Pros: Excellent service, friendly people, great car
Cons: Pick up customer service could had been better
May 31 2017
Pros: Great price, good value for a quick trip. Clean car that ran as expected.
Dec 29 2015
Best part was the Boise agent
Pros: can't remember his name, but he was SO kind (took me awhile to find my license, we were frazzled)
Really happy with the customer service aspect.
Drop off agent was also easy and wonderful.
Dec 31 2015
Pros: counter staff was helpful and accommodating, finding a way to offer discount to rate.
Dec 28 2016
Pros: Fine car, okay in snow.
Cons: Boise was cold (:
Dec 30 2016
Cons: Very long wait to get the car
Jan 9 2017
Pros: Very polite and efficient check-in (Ryan in Boise). Also vehicle was excellent and appropriate for inclement weather.
Jan 10 2017
Pros: Pick up was quick, simple, and efficient. The car was clean and ready to go when I got there. No waiting at all.
May 22 2017
Pros: Short line, super quick pick up and drop off. They upgraded me for free :-)
May 29 2017
False price quote and car wreaked of cigarettes
Cons: Wanted to rent the car for an additional day for my brother to keep, they said it'd be only $13. Ended up being an additional $50. $25 less than my entire 3 day rental never using Alamo or national again.
Cons: Hertz didn't inform us of an additional charge for ski rack
Mar 27 2017
Pros: I was grateful, yet again, for the excellent service I received from the Hertz personnel, and the high quality performance of my rental vehicle.
I will continue to rent from Hertz as long as their rates are competitive.
Jul 11 2017
Great Server and Value
Pros: The counter attendant was very friendly, informative and knowledgeable. Her customer service skills were top notch! The car was very clean and in great condition.
Jul 27 2017
Pros: Pick up was fast and easy
Cons: I had to go back into the airport terminal to drop off the rental
Aug 8 2017
Not the car I ordered
Pros: Pick up and drop off was easy
Cons: Asked for full size got an SUV; not a full tank of gas; car smelled. Car was dented.
Aug 26 2017
Couldn't have been better
Pros: Maybe it was the small airport in Boise but everything was quick and easy, and the service was top notch.
Sep 6 2017
Pros: Quick service on both picking-up & dropping-off
Sep 13 2017
Did not have my reservation
Pros: When I arrived st the Vancouver Hertz, they could not find any reservation from me. I couldn't locate the email confirmation. I had to reserve a car on the spot and was billed twice.
Cons: I was billed twice and am having to dispute one of the charges.
Cons: I declined all of the gas options and returned the car completely full, filling it at the station right there at the airport. Nonetheless, they charged me $13.99 for gas without telling me. I noticed when I reviewed the receipt while sitting at the gate for my flight. I was so made I went out through security and initially they said I needed to produce a gas receipt, which was the first I'd heard of it. Eventually they relented and took the charge off. The guy at the desk was great but the policy from Avis is mean-spirited and another example of customer-unfriendliness.
Jun 14 2016
Pros: The AVIS office we rented from was fabulous! They were efficient, helpful and very courteous. I would definitely rent from them again.
Jul 12 2016
Overall great job
Cons: Vehicle was hard to get into and out of .
Aug 30 2016
Pros: We loved the car, the ease of transport and the overall cost of the car. The owner was great at helping with the rental process.
Cons: We thought the car could have been cleaned a little better. The inside of the car looked as if it hadn't been vacuumed.