Pick-up location | Boise |
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Car types | Compact, Compact SUV, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Pickup truck, Standard, Standard SUV |
Rental locations | 19 |
Airport locations | 11 |
Popular agencies | Enterprise, Avis, Budget |
Economy | $51/day |
Compact | $52/day |
Intermediate | $52/day |
Standard | $52/day |
Full-size | $52/day |
Luxury | $103/day |
Pickup truck | $67/day |
Compact SUV | $61/day |
Intermediate SUV | $63/day |
Standard SUV | $67/day |
7.8
Good
144 reviewsCleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
7.7
Value for money
8.3
4 locations in Boise
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Reviews
2.0 Mediocre
May 2021
Pros:
mix up od the drop off cost me a extra 100.00+Cons:
costomer service !!!!!2.0 Mediocre
Mar 2021
Cons:
The rental was switched from the airport to downtown. There was no transport to downtown and the office closed at the time of my landing.8.0 Excellent
Oct 2020
Pros:
Yes, very friendlyCons:
Not much really10.0 Excellent
Oct 2020
Cons:
A familiarization with the specific vehicle.10.0 Excellent
Oct 2020
Pros:
Yes, picked me up on time & had me in my car with no wait time to check in10.0 Excellent
Sep 2020
Pros:
Everything was great.Cons:
Nothing.7.2
Good
130 reviewsCleanliness
7.3
Comfort
8.1
Pick-up/Drop-off
7.9
Value for money
7.3
2 locations in Boise
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10.0 Excellent
May 2022
4.0 Okay
May 2021
Pros:
Car was clean.Cons:
Desk attendant at pick up was rude and seemed to like surprising us with fees/deposits instead of explaining things, even when we approached the desk and said good morning and waited to be called up to the desk, instead of just waltzing up and demanding service. We tried to start things off nice since it was 7am, but it was not reciprocated. My brother and I are tall/big guys, and so we try to be extra nice in order to not be scary, and so we are very concientous about our approach with people. We said 'hello' and 'how are you' to the drop off attendant. The drop off attendant said 4 words total: 'Hello,' and, 'Okay, you're good.'2.0 Mediocre
Apr 2021
Cons:
Bad customer service d2.0 Mediocre
Apr 2021
Pros:
Didn't get the chance to like anything, booked my rental and wasn't able to get it because I was going to pay with a debit card.Cons:
EVERYTHING2.0 Mediocre
Feb 2021
Pros:
The car was clean.Cons:
I was duped at the counter by being told that if I prepaid for fuel it would be less expensive. I questioned the $109 charge for my $45 rental and was led to believe that it would be reduced to the amount of fuel I used. At turn in they charged me $109 even though I only used a quarter tank of fuel (at $2.62 a gallon)? Very misleading!10.0 Excellent
Sep 2020
Cons:
Nothing. Everything was perfect.5.6
Okay
141 reviewsCleanliness
5.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
5.5
2 locations in Boise
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Reviews
2.0 Mediocre
Sep 2020
Cons:
Had to cancel trip. They provided 0 refund even though it was canceled weeks ago. Should have read the fine print.8.4 Excellent
Sep 2020
Pros:
Alison was professional and helpful. I wish her computers were running faster! The software was taking a while to load yet she wasn’t getting frustrated. She was quick on her feet and started to boot up another computer. Easy drop off, overall smooth process. Thanks!Cons:
The inside of the vehicle could have been sprayed out/ cleaned a little better. There was caked on dirt in the trunk area and dog hair in the back seat. Overall staff was great and accommodating.2.0 Mediocre
Jul 2020
Cons:
I’ll never use a discount car rental again. I saved $5, but my trip was canceled due to Covid-19 travel restrictions. Since I saved $5 on the discounted price, I was not refundable and they would not allow me to change the rental to a future date. Horrible customer service. Stay away!10.0 Excellent
Jul 2020
Pros:
Easy pick up and drop off.2.0 Mediocre
Jun 2020
Pros:
noCons:
I tried too cancel well in advance, and kept trying all the way up to departure date, due to Kovid 14-day quarantine in Idaho. They refused (both Thrifty and their booking broker. Never again.10.0 Excellent
May 2020
Pros:
The woman at the counter was very helpful and gave me clear, friendly instructions.Cons:
Nothing, the experience was as perfect as a car rental has ever been for me.3.2
Mediocre
208 reviewsCleanliness
2.6
Comfort
2.6
Pick-up/Drop-off
4.0
Value for money
2.6
One location in Boise
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2.0 Mediocre
May 2021
Cons:
The Dollar people were going to charge us another $13 a day for an added driver. That was not in the agreement.5.6 Okay
Sep 2020
Pros:
The young lady was at first I thought not very friendly, but she turned out to be a tad better than I originally thought!2.0 Mediocre
Aug 2020
Pros:
The rental didn’t even happen because even though we called their corporate customer service and had the pickup time changed the number they had for the local office at the Boise airport was disconnected and turns out their office closes at 5 pm and they don’t offer any sort of after hours pick up.Cons:
Everything. Their customer service is non existent.2.0 Mediocre
Jan 2020
Cons:
Information on Debit card use. There was no indication that before a 24 hour reservation a debit card could not be used. Then the rules with a debit card are absurd.4.4 Okay
Dec 2020
Cons:
Was charged twice the amount of reservation and told I agreed to the extra insurance when I had not, under any circumstance.10.0 Excellent
Sep 2019
Pros:
The staff were very friendly and we were upgraded to a bigger car for the same price.Cons:
Nothing8.6
Excellent
81 reviewsCleanliness
9.4
Comfort
9.7
Pick-up/Drop-off
8.8
Value for money
8.8
One location in Boise
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10.0 Excellent
Apr 2021
Pros:
Great staff, easy process.10.0 Excellent
Oct 2020
Pros:
The young man that attended us was very nice and helpful! We loved the car as well, so much my boyfriend was considering buying the same one for himself! lolCons:
Nothing could have been better, everything was perfect :)10.0 Excellent
Oct 2020
Pros:
Staff was very nice and helpful. Definitely loved the vehicle! My boyfriend loved it so much he was considering buying the same one! lolCons:
Absolutely nothing could have been better, everything was perfect :)9.2 Excellent
Sep 2020
Pros:
Staff very friendly and the vehicle was exactly what I was promised.Cons:
The vehicle had a strong smell of cigarettes.. Even though it specifies no smoking whoever had the vehicle before us smoke inside.9.6 Excellent
Jul 2020
Pros:
Courteous, friendly staff.Cons:
They could have given me the rental free of charge... In all honesty, I can't think of anything to suggest for improvement but I'm somewhat easy to please.10.0 Excellent
May 2020
Pros:
Very friendly and professional customer service.8.3
Excellent
39 reviewsCleanliness
7.7
Comfort
8.4
Pick-up/Drop-off
8.9
Value for money
7.4
2 locations in Boise
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Reviews
8.0 Excellent
Apr 2021
Cons:
The car smelled like cigarettes. They told me it happens.10.0 Excellent
Apr 2021
Pros:
The attendant provided us with a vehicle that was perfect for our trip.Cons:
The vehicle had been used by UPS for a month and was very dirty, but I knew that when I accepted it. It was so much more appropriate for our needs than what we initially reserved.10.0 Excellent
Feb 2021
Pros:
The staff was niceCons:
The could have shown me where the car is10.0 Excellent
Apr 2020
Pros:
Friendly staff. Pick up and drop off process were simple and quick. I got a very nice and comfortable vehicle.Cons:
I requested no insurance coverage and noticed that I had been charged an optional charge. Once I called, they rectified it.9.6 Excellent
Oct 2018
Pros:
First time I ever rented from Avis. Everything went very well. We got a nice upgrade though the ticketing agent never said why. I would like to have known though it was a pleasant surprise when we got to the car at 1:00 a.m. Really enjoyed the Ford Edge. I will actually consider looking at them the next time I am in the market for a vehicle.Cons:
Just as mentioned in the likes. Would have been nice to have been told we were getting an upgrade but I can't blame the agent as it was 1:00 a.m. and we were all tired.10.0 Excellent
May 2018
Pros:
My flight was late arriving and the agent stayed approx 45 min. so I could get the car when I arrived.2 locations in Boise
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9.2 Excellent
Feb 2019
Pros:
Desk staff went above and beyond in friendliness, providing maps, tourist information and road trip suggestions around state. Absolutely wonderful "small town" kind of experiance10.0 Excellent
Apr 2018
Pros:
The ease of pickup/drop off, customer service was friendly, car was clean and in great shape!Cons:
There was nothing in my experience that needs improvement.2.0 Mediocre
Mar 2018
Pros:
nothingCons:
They lied to me multiple times about everything. I called to verify everything before I left. When I got there to pick it up. everything they told me about debit cards and insurance the day before was wrong.10.0 Excellent
Mar 2018
Pros:
Car lot is right next to the terminal. Check in and drop off was easy.10.0 Excellent
Dec 2017
Pros:
Brand new car. Drive well in the snow. Easy pick up. Even included a snow brush.10.0 Excellent
Nov 2017
Pros:
Very good service at the Boise Airport Clean and well-maintained vehicle Hertz promised an AWD SUV and delivered on that promiseOne location in Boise
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10.0 Excellent
May 2018
Pros:
Very easy10.0 Excellent
Feb 2016
Pros:
the agent who helped me was very pleasant and helpful.Cons:
the cars a good distance from the desk. pretty much have to walk across the whole airport and outside through the parking lot.10.0 Excellent
May 2018
Pros:
Very easy10.0 Excellent
Feb 2016
Pros:
the agent who helped me was very pleasant and helpful.Cons:
the cars a good distance from the desk. pretty much have to walk across the whole airport and outside through the parking lot.Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Boise
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Boise
Rent Max
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Boise
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Boise
Most popular agency | Enterprise |
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Most popular car type | Mini |
Average price | $95/day |
Good deal | $74/day |