Residence Inn by Marriott Boise Downtown/University

Best Service Friendliness

Breakfast were very good. The pool and hot tub is well maintained. The only option for a bed was a single queen size. I travel alot and this is the first time that was the only option. The air conditioners are very noisy and from the staff there it is a issue in all rooms. They are old air conditioners.

Location was close to BSU Room was dirty, pet hair in carpet, matted hair in clumps in several areas. We did't have a pet and did NOT want a pet room. Sink and kitchen area not cleaned with dried spills on counters. Stains on couch and linens. Tub had black tarish goop in clumps..

This is a great location for attending events at the Morrison Center. The upkeep seems to have slipped a bit. Too many cigarette butts and other debris on the landing near our room.

Extra amenities in room, breakfast each morning Bed was awful. Barely slept. Maid didn't clean room. Parking is horrible.

we originally received a room with a queen size bed and a pullout couch not acceptable .they made it seem like they were doing this some great favor by getting as a bed that we can both sleep in

This guest did not leave comments about this hotel.

Allowed pets in rooms. The bed was bad.

Clean room Advertised free parking but was only for the night we stayed there. All the other hotels advertise for that and it includes while you fly out. Please advertise that it's just the night your staying there. Had to pay for parking at the airport

Amenities in the room were very good with a good-sized range and fridge that actually made ice. Lighting was also good; none of that 'Cave' atmosphere. Breakfast was the best I had in hotel travels during the previous 6 weeks. Staff very attentive. The noise level too high for me, a light sleeper; avoid rooms facing the main street (Capitol Blvd.). The AC register blew cold air directly onto my face and it was high on the wall, making adjustment of fins a real challenge.

Rooms smell bad...very musty!

The Hotel Staff was very friendly and so helpful! The Breakfast was very good and the staff helping with the breakfast were so very accommodating, and so very pleasant. very good breakfast. I truly expected so much more. The Hotel is an older Hotel, The bathroom sink was stopped up most of the time. We had to move to another room after we checked in as the upstair noise was very loud. From downstairs to upstairs.

Poor bed with insufficient covers, very thin blanket.

Excellent staff. The room and furnishings are quite dated. The breakfast was nice. Nice location next to the park. The room had a funky smell. Difficult to navigate into the parking lot if there is traffic backed up coming out of the park.

Outside sitting area Our visit was for a same day surgery for my 17 year old son, the next day. The room had one queen/full bed and a love seat hide-a-bed that was extremely uncomfortable! Needless to say no one got any sleep. :-(

Location. The room had a patio that lead to a dirt pile. No view outside with fence nearby.

location Noisy, cramped parking. Old constuction

clean It is a studio. Not a hotel room

Proximity yo Broncos stadium, kitchen area The hotel charged me twice. I paid in full when reserving the room and my husband, who did not know we prepaid paid cash upon checking out. Cannot get my money back

I liked the kitchen and refrigerator aspect. I stay at this hotel twice in six months, the jacuzzi has not work either time.when I told him about this time they said I could walk across the street to your sister hotel and they let me use theirs. I have a hard timehave a hard time believing that