Guest reviews
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Overall Rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.7 "Near to public transport , according to 87%." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "City centre within easy reach , said 100%." -
8.8 "Great service."9.4 "94% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." 7.6 "76% said thereception staff was great ." 9.7 "97% said theconcierge service was amazing ." 7.1 "Lovely bar service , according to 71%." -
8.2 "Bar is amazing."7.1 "
Lovely bar service , according to 71%." 10.0 "Delicious alcoholic drinks , according to 100%." -
7.6 "Nice rooms."9.0 "90% said the
beds were comfortable ." 8.1 "81% werehappy with the bathroom ." 8.6 "86% saidrooms were clean ." 9.1 "91% liked thebig bathroom ." 9.2 "92%enjoyed the shower ." 9.3 "93% werehappy with the tv ." -
7.2 "High comfort."9.0 "90% said the
beds were comfortable ." 9.1 "91% liked thebig bathroom ." -
6.1 "Internet is average."
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5.5 "Breakfast is mediocre."
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3.8 "Wellness & sports facilities were not very nice."3.3 "67%
didn't like the fitness area ."
Overall Rating
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9.6 "Terrific location."9.8 "98%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Great service."9.7 "97% found the
staff to be very friendly ." 9.6 "96% thought theservice was very professional ." 9.6 "96% said theconcierge service was amazing ." -
8.0 "Bar is amazing."
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7.7 "Nice rooms."9.0 "90% said the
beds were comfortable ." 8.0 "80% werehappy with the bathroom ." 8.6 "86% saidrooms were clean ." 9.0 "90% liked thebig bathroom ." 9.1 "91%enjoyed the shower ." 7.4 "74%enjoyed the furniture ." 9.4 "94% werehappy with the tv ." -
7.0 "High comfort."6.4 "Only 64% said
rooms were big enough ." -
5.9 "Internet is average."
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5.6 "Breakfast is mediocre."
Overall Rating
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9.7 "Terrific location."9.7 "97%
liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." 8.9 "Near to public transport , according to 89%." -
8.7 "Great service."9.3 "93% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 9.6 "96% said theconcierge service was amazing ." 9.5 "95% thought theservice was very professional ." -
7.5 "Nice rooms."8.8 "88% said the
beds were comfortable ." 8.1 "81% werehappy with the bathroom ." 8.4 "84% saidrooms were clean ." 9.2 "92% liked thebig bathroom ." -
7.3 "High comfort."8.8 "88% said the
beds were comfortable ." 9.2 "92% liked thebig bathroom ." -
5.9 "Internet is average."
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5.8 "Breakfast is mediocre."
Overall Rating
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9.6 "Terrific location."
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8.7 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.5 "Food is delicious."
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8.5 "Vibe was good."
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8.1 "Amenities are good."8.1 "81% thought the
building was wonderful ." -
5.9 "Average value."
Overall Rating
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9.6 "Terrific location."
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8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 9.7 "97% thought theservice was very professional ." -
7.2 "Nice rooms."8.8 "88% said the
beds were comfortable ." 8.1 "81% werehappy with the bathroom ." 8.5 "85% saidrooms were clean ." 8.9 "89% liked thebig bathroom ." -
7.1 "High comfort."8.8 "88% said the
beds were comfortable ." 8.9 "89% liked thebig bathroom ." -
6.6 "Internet is average."
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5.7 "Breakfast is mediocre."
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5.7 "Average value."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Quiet for the location
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10.0review from
Back bay location is perfect Coffee in lobby and Lobby in general Room furnishings Bathroom Valet parking very slow
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9.4review from
The location was excellent - just a short walk from Boston Commons, Copley Square, the Green and Orange T lines and commuter lines, and several great restaurants. The room was cozy and provided the necessary amenities and the bed was very comfortable. Heather the concierge went above and beyond our expectations in handling our requests and helping out with some post-Boston Marathon logistics. All of the staff from check-in to the housekeeping staff were exceptionally friendly and helpful. The hotel displayed the charm of a historical building but with all of the necessary modern conveniences. The elevators were a bit small and we had to pass one up at times when there were more than a couple of people waiting or when they were full. The lobby was a bit small and was a bit of a bottleneck during and after check-in. The Precinct bar had a good energy and good drink selection but the food and desserts were just okay (we did not get a chance to try the restaurant). We wish there was a pool or hot tub, which would have been perfect for post-race recovery.
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10.0review from
The staff was extremely attentive and eager to help.
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9.3review from
The location is great, the restaurant and bar has good food and drinks, the staff was friendly and helpful. We booked three rooms at this hotel because there were 6 of us and we all booked the same type of room but they tried giving one couple in our party a smaller room, but they did fix it so that was good. Also, the refrigerator in our room was broken, but they also came and fixed that right away.
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8.3review from
I loved the robes, comfort of the bed and pillows, provided toiletries in the bathroom. We also discovered that there was a towel warmer which was very nice. The tv was great- there was a fridge which came in handy when we had left over food. The in room keurig and travel cup was super convenient There was Giant bottle of FIJI water sitting by the coffee machine labeled that it would cost $7.00 for each if consumed. Kind of annoying I wanted them the entire time but couldn't get over the price.... I can't pay $7 for water.
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9.6review from
Everything was walking distance from the hotel. Staff was really friendly.
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7.7review from
good hotel, good location, great!
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6.0review from
Very comfortable bed and perfectly situated Unrequested early morning wake up call on check out date
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6.3review from
The room was a good size and the facilities very good with very good service to support
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8.0review from
Excellent and enjoyable stay at the hotel. The hotel staff were very professional and helpful. The facilities were ideal. Cuffs bar is great fun. Good location not noisy, shops and sights not far to walk. N/A
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8.0review from
the entire experience was fantastic. The Concierge, Heather, was outstanding.
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6.5review from
Loved the bathroom. the toiletries (Aveda is great!), the warm towel racks, and the robes. The bed was very comfy and the room was nice and quiet. Our room was TINY! Not much larger than our king size bed. That was disappointing. I also wish there was a coffee maker in the room.
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5.6review from
location and public rooms were good no coffee or tea available in the room
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7.6review from
The hotel was in a great location, with a fantastic bar/restaurant and the bed was incredible!
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8.0review from
Very nice overall. The staff was extremely polite and helpful, without being overbearing. Nice breakfast and at a great price.
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8.0review from
Queen size bed. Location good.
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10.0review from
Quiet for the location
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10.0review from
Back bay location is perfect Coffee in lobby and Lobby in general Room furnishings Bathroom Valet parking very slow
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9.4review from
The location was excellent - just a short walk from Boston Commons, Copley Square, the Green and Orange T lines and commuter lines, and several great restaurants. The room was cozy and provided the necessary amenities and the bed was very comfortable. Heather the concierge went above and beyond our expectations in handling our requests and helping out with some post-Boston Marathon logistics. All of the staff from check-in to the housekeeping staff were exceptionally friendly and helpful. The hotel displayed the charm of a historical building but with all of the necessary modern conveniences. The elevators were a bit small and we had to pass one up at times when there were more than a couple of people waiting or when they were full. The lobby was a bit small and was a bit of a bottleneck during and after check-in. The Precinct bar had a good energy and good drink selection but the food and desserts were just okay (we did not get a chance to try the restaurant). We wish there was a pool or hot tub, which would have been perfect for post-race recovery.
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10.0review from
The staff was extremely attentive and eager to help.
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9.3review from
The location is great, the restaurant and bar has good food and drinks, the staff was friendly and helpful. We booked three rooms at this hotel because there were 6 of us and we all booked the same type of room but they tried giving one couple in our party a smaller room, but they did fix it so that was good. Also, the refrigerator in our room was broken, but they also came and fixed that right away.
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8.3review from
I loved the robes, comfort of the bed and pillows, provided toiletries in the bathroom. We also discovered that there was a towel warmer which was very nice. The tv was great- there was a fridge which came in handy when we had left over food. The in room keurig and travel cup was super convenient There was Giant bottle of FIJI water sitting by the coffee machine labeled that it would cost $7.00 for each if consumed. Kind of annoying I wanted them the entire time but couldn't get over the price.... I can't pay $7 for water.
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9.6review from
Everything was walking distance from the hotel. Staff was really friendly.
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8.0review from
Excellent and enjoyable stay at the hotel. The hotel staff were very professional and helpful. The facilities were ideal. Cuffs bar is great fun. Good location not noisy, shops and sights not far to walk. N/A
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8.0review from
the entire experience was fantastic. The Concierge, Heather, was outstanding.
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8.0review from
Very nice overall. The staff was extremely polite and helpful, without being overbearing. Nice breakfast and at a great price.
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8.0review from
Queen size bed. Location good.
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6.0review from
Very comfortable bed and perfectly situated Unrequested early morning wake up call on check out date
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6.3review from
The room was a good size and the facilities very good with very good service to support
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6.5review from
Loved the bathroom. the toiletries (Aveda is great!), the warm towel racks, and the robes. The bed was very comfy and the room was nice and quiet. Our room was TINY! Not much larger than our king size bed. That was disappointing. I also wish there was a coffee maker in the room.
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5.6review from
location and public rooms were good no coffee or tea available in the room
