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The staff was exceptional and had arranged a tour for us as part of our family was from new braunfels, Texas. Our guide was exceptional and I really loved the way he included our teenagers in the conversation while on tour. Wish we could have stayed a bit longer.
The Staff was very Friendly and Professional. The Room was Clean and well kept. The Breakfast was perfect. The Hotel is in a very central location to everything in Braunfels. I would recommend this to anyone traveling to Braunfels.
Charming hotel with a long history, great location, lovely tower suite with large bathroom. Extensive breakfast and very friendly staff. We'll certainly come back.
Kind personel. Rooms very clean. Good bed! Small bathroom.
good reception and sympathic, capable and motivated personel. Rooms impacable clean, good bed and pillow. The best nightrest I had in a long time. Calm environnement which makes it a wonderfull place to come to rest. Not many restaurants and cafés were open at the moment of my one day stay.
The room (Zimmer in German) was really good and the town of Braunfels is amazing.
Traditional German Inn. Pleasant service, bikers welcome. Good food. Excellent location situated adjacent to the Schloss and historic town. Limited parking.
Staff were friendly and helpful, in spite of my limited ability to speak German. Food quality was very good. This was our firs 'Gasthaus'exerience in Germany and the accommodation was clean but basic with only a small sachet of shower gel provided. Value for money was good. I experienced difficulties booking this accommodation online -- not the hotel's fault, rather the booking service. The service would not let me book multiple nights (I booked two separate single nights that caused a little confusion at the Gasthaus) and in spite of accepting Amex, the webpage would not let me input the 4 digit security code, insisting on the 3 digit Visa/MC code. Feedback was provided directly to the service and acknowledged.
the very friendly staff and the nearness to local faclities
Fantastic Old Pub atmosphere, Very Good Service. Worth a trip.
clean & comfortable
We are very glad of being there. Wonderful place (hotel & town).
Wonderful location, people very friendly & helpful.
You get more than what you pay for. I needed a place to stay and it was clean, service was good, food was good, staff was very friendly, no complaints at all. The only drawback is the location; it is not very close to Frankfurt or anything else that was of interest to me.
Nice, clean rooms
Comprehensive breakfast friendly staff. Comprehensive breakfast although rather expensive. If claiming on business expenses this is not an issue, but for non business travellers this is quite an expense over 4 days
The hot tub and pool were clean and not full of kids for my use. Parking was not an extra cost and the parking lot was safe. Loved the location as well! A great hotel in a nice part of Hessen!
Very convenient to where we wanted to be! And the Front Desk Staff were wonderful. The pool was cold! The Whirlpool did not work!
there was a problem with the e-keys. they didn't work.
It is comfortable, quiet, clean and convinient. The breakfast was reasonably good. The front desk service was fast.
Very good breakfast, wide range of foods even fresh juice is available The beds are very uncomfortable, rooms are in need of a general overhaul
The room size was good and the swimming pool, sauna and spa were great to relax in The only thing I would change is the payment for the slippers to have access to the swimming pool etc. It is ok to charge extra for those not staying at the hotel but for guests this should be included in the price of the room.
The room was very comfortable , the services & facilities of the hotel were very good . More then this , the food was tasteful .
Not Much The Staff was very cold, the bar smell of cigarette smoked, the bath was dirty with hair from previous guest, the room decoration is dated. Not what i expected from a mercure hotel what so ever.
Great food! Nice pool.
Location is remote, peaceful, and quiet. Lack of things to do near by, but one could drive to Limburg or Cologne to spend the day. Also, the single accomodations are small, not something you would expect in a large castle/hotel.
quiet too hot on the 3rd floor and bad ventilation. loud when windows are open
Nice environment. Staff is very helpful. Good price/comfort balance It would be easier to have WIFI in all rooms
Beatiful hotel at beatiful city, good food, good parking, good location, good service.
It was in a lovely location with good facilities and well appointed. The restaurant opposite was very nice too, as was the locally brewed beer. Not enough English literature / advice; parking was very confusing.
The fact that was really located within a castle The size of the beds- they were way too small
Very friendly and helpful staff, service orientated
Nice and friendly staff, very good breakfast, great location as a part of the castle and very good atmosphere.
Beautiful location but the rooms require upgrade. There isno minimal luxary..
Food good, choices for vegetarians. Swimming pool, sauna and fitness room good. Breakfast good. Parking good. Easy to find. WiFi in room but by subscription. Only 5 German channels on TV.
A clean bed, a good breakfast and friendly staff. This family run hotel provided everything I expected.
the food was good no tv in the rooms,bad smell in the rooms
A cheap and very basic Gasthaus in a small German village. Not over friendly, but efficiently run. Food standard German fare, breakfast just adequate and served at table, but no buffet unlike many German gasthauses. Room and bathroom fitments very basic and a jaded. Bedside lamp looked like it had almost caught fire at some time; shade was charred. Rooms are in a separate building across a main road and opposite the Gasthaus Gombel itself. Not a major issue unless it is raining!
Helpfulness of staff
Excellent location in centre of Wetzlar. Hotel restaurant above average.
Close to the old part of the cuty. Not expensive. Ratio price/quality is ok.
we liked to stay there, good food and good breakfast
the staff was very friendly. I was a quick walk to the city center and the the german dinner was really good!
good situated, friendly staff, very functional rooms = just what you want
Very convenient for the center of Wetzlar. Nice rooms. Good restaurant.
Some of the staff spoke english, friendly service and relaxing atmosphere There was no secure parking for a motorcycle as requested, had to leave it on forecourt at front of hotel (ideal for cars).
The hotel is in a very quiet neighbourhood - though a bit outside the city of Wetzlar. Services, including the breakfast, were excellent.
Excelent facilities, couterious and responsive staff, excellent breakfast, free internet and parking, highly recommend
Clean and comfortable with helpful staff, lss than 10 mins walk from the old town
friendly hotel which I have stayed at before and would be happy tostay at again, Reasonably priced,
A well run hotel with pleasant and helpful staff.
Cetainly it was the central location that was appealing. Very friendly staff who were always willing to help at all times.
Lovevly staff, nice and new rooms, garage facilities, free internet, 10 min. walking from down town: Perfect
Nice quiet location near to the river and historic old town, yet close to the motorway for quick easy access. Nice breakfast. Old style metal sprung bed which wasn't that comfortable and noisy springs when you moved.
Staff was very thoughtful and helpful in every way. We booked a room higher up but as it was a very hot day the manager put us in a comfortable room on the ground floor for coolness and as there is no lift the manager quickly realised that the stairs would be too difficult for my husband to master.... Very central place to stay....
The size, the comfort and the equipment of the room, the choices and quality of the breakfast. We arrived on a quiet Friday afternoon. The welcome at the reception desk was rather formal.
The room was very quiet and comfortable, and the whole establishment was like a cosy B & B. The provided breakfast was excellent, and the location ideal. Not applicable
The reception at check in was very helpful, giving me useful directions to my desired destination in Wetzlar.
It was close enough to get to the Frankfurt Airport by car: about 45 minutes. Breakfast was wonderful, easy to park car, dinner moderately priced: good food. Hosted offered menu in English
As a businessman the hotel is ideally situated for the customers I visit. It also came as a recommendation from one of these customers. no
Very quiet location, restaurant and service are very good, excellent breakfast choice. Personnel is friendly. Rooms are impeccable. Free parking facilities. About 10 minutes drive from A3-motorway.
Very good hotel, clean, excellent breakfast, staff very kind and helpful.
This small hotel is in central Wetzlar. It has a small off-street parking area, The rooms are small but adequate for two people with not too much luggage. The continental breakfast included in the price was served in a pleasant dining room. The staff were helpful.
staffs were great, very helpful and polite
the friendly environment, the helpful staff, the good breakfast, wireless internet, close to the central train station there were no shutters. Internet connection happened sometimes to malfunction. the chair was not enough comfortable (in case someone wants to study for example)
Good location nearby city commecial area. Free parking in parking house nearby. Good money for value, gentle staff, good breakfast. Internal ( between rooms and corridors ) noise isolation is low. "Sensitive" sleepers may have some remarks in case of noisy people around.
Their service was fantastic!
Modern and well-equipped. Very well-placed - just a short stroll into Wetzlar old town. Hotel has its own off-street parking. Good breakfast A previous guest had been smoking in the bedroom