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The hotel apparently forgot/lost us after we checked in. When I went to check out they couldn't find the card we filled out or our credit card receipt. They thought we didn't show up on Friday and charged us a no show fee despite us checking in at 8:40pm on Friday. Araceli checked us in and told us about getting a job at Bank of America (in response to our B of A credit card). This explains why our room wasn't cleaned on Saturday, and possibly why someone tried to enter our room at 1am on Sunday morning (only to be stopped by the security latch). They couldn't figure out how to check us out on Sunday since they didn't know we were there!?! complete incompetence. They need to refund us the no show fee since we had pre-paid AND WERE THERE!
Staff was extremly polite and helpful. Their hospiltality accomodations preseted in AM were excellent. Not at all!
very clean ; friendly & helpful staff like most hampton inns located in the boonies
Updated bathroom, good bed. Water was not hot enough in shower
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I choose this hotel for the location. I was in town for a wedding nearby so the location was perfect for the wedding venue
Location Price, there was nothing in this area at a reasonable price.
Location. All was fine.
Small room overpriced
Clean, friendly staff. Will recommend. Beds were not comfortable. Mattresses needed to be replaced.
did not enjoy my stay bad customer services
I was charged twice for the room. The staff and management handled the situation professionally and promptly. Thank you!
good value, clean The breakfast is not very good quality, everything is high in sugar.
There was a fight in the parking lot and a heroin addict wandering the grounds the whole night. Definitely an adventure!
The decor of rooms were quite nice, modern and clean. A/C didn't work and it was over 100 that day outside. Creepy guy slept in his car outside of our room, I called and asked security to come by twice to check it our which they did not. Traffic noise from nearby highway was awful, building needs double panes windows.
Cigarette burns on the comforter.
The facility was very nicely decorated. The lobby, the breakfast room and my room were very nice. Some people might say luxurious, but I have very high standards. Early morning check out was easy and pleasant. Good offerings for breakfast. -I arrived late - after 8pm. The desk was a little slow to respond and looked bored. -The elevator was very slow and made a lot of noise - which doesn't make you feel all that safe. I was on the 3rd floor, so I used it a lot. - The biggest problem I had was that the wifi didn't work - total bummer.
Beds were super comfortable and the room was Nice and clean. I just wish I had tried the breakfast. Thermostat worked well which is very important. Room also had a mini fridge for milk. Shower head was a bit hard to adjust but I got it to twist.
The room was huge Nothing
Staff was helpful but inefficient. Location was convient Rooms were dirty and toiletries were lacking. Not too mention lamps were missing lightbulbs. Made a request for replacement bulbs. They never arrived
We booked our room with our debit card thinking nothing of it... Arrived a little after 2 pm to get ready for a wedding nearby, rude older man at the front tells my fiance he absolutely can not check us in with out a credit card. We were not happy, so a friend staying here as well (actually the only reason we chose this dump, I'm not one to choose places with such negative reviews) comes down and uses her credit card. At this time she let's us know you can actually put $100 deposit down instead of using a cc, the older man suddenly recalls this and agrees its true -after almost an hour of this hassle. It gets even better, she tells us about a blunt she found in her room and also about the hairs in her sheets!! So we FINALLY get to go get ready in our room, walk in to someone else's belongings and luggage ALL over the room. So then another 20+ mins go by, we get into another room that is "non-smoking" room that literally reeks of smoke! The very nice maid was apologetic, but this older man was rude and wasn't apologetic by any means. We end up being late to the wedding, then come back, I go to the vending machine and it won't take bills so I kindly ask the same older man for quarters, rudely tells me there isn't any quarters. The next morning my fiance took our daughter swimming, and unfortunately noticed the poop in the pool after they were already in the pool!
Location and price Room was a disabled accessible, which would be fine, but the shower had no holder for the nozzle, so one had to hold the shower sprayer while showering. And the water pressure was miserly. Avoid room 101!
breakfast was good and bed and pillows were comfortable room was very small even for one person. no room to set anything down in the bathroom like makeup or curling iron.
Friendly staff Consistent cleaning It smelled like cigarettes throughout. People in neighboring rooms loud, tv blasted over night. Elevator did not work. Outdated furniture. Stains on towels
The gentleman at check in was extremely nice. My room door lock did not work. Looked like a blood stain , large. on the floor next to the night stand- yes really!! Got new room after 40 min 15 min for maintenance who was just security up and down twice then got a new room which was ancient and filthy- slept with my clothes on and left after three hours. Should have slept in my car would have gotten more rest and felt better!!! A/C was so loud -took 20 min to turn on and scared the Bejesus out of me!! I am very basic and although I like plush I only needed basic and this place was below subpar!! Do not go there with children you will carry the guilt with you forever. Do not let yourself be fooled with the Ramada name...Surely this was a mistake!!
Location. Age and overall condition of facility was poor.
I had to call for a civil stand by from Antioch P.D., to document the mold inside the room.
Location The image on the website is not accurate. It's shows a nice white painted building. The hotel is very much run down. The color of the building is actually a dark purple. The non smoking room had a gross odor,and stains everywhere. Just beware.
Payment check in with fairly quick and even helped us with our TV issue. There weren't enough trash cans in the room, there was no hair dryer, and the TV was not hooked up to the satellite had to have somebody come fix it and there were no batteries in the remote. Maybe we should think about getting better products shampoo and soap in there other than that it's great
Kitchen in room Front desk was empty door locked
Absolutely nothing! Everything! We were bullied by the man in the lobby to give our money to him, and we ended up leaving that day and it was really the worst experience EVER
I liked the fact that I had shelter from the pimps,prostitutes, car part stealing and crack addicts as I laid on their nice pillows. Customer service was horrible, we were given one card key to the new door that didn't work. To get in or out you had to bang and pull and push. The air conditioning worked for 15 min then shuts off in 95 to 100 degree weather.No phone in the room, refrigerator not working and all electronic plugs in operable.Check out consist of a work walking pass your room banging on your door. 1st knock check out time. 2nd knock time to go. 3rd knock you don't leave you pay or I call cops. I walk to front desk to turn in keys and ask what the problem is and the conversation was turn around as if I wasn't satisfied and if I didn't like what they do then call the cops. Rude, mean and reporting g to BBB and Health Board.