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Pleasant surroundings and courteous staff have recommended to colleagues
The restaurant service was relaxed and unhurried and food was very good with generous servings huge bathroom small bath, wasted space
Nice room with good view over the countryside. Staff very friendly and helpful Room over the wedding venue so music loud when we arrived however finished promptly at 12 midnight and did not affect our stay
A very nice welcoming hotel, friendly bed comfortable & a quiet room evening meal in restaurant was lovely None! Wish there were more hotel like this!
The hotel was very warm and welcoming on a particularly bleak and bitterly cold day. Only stayed one night after attending a function at the hotel, but it was a very pleasant visit. Delicious breakfast before departing.
The room was comfortable and spacious.The hotel was pleasant to stay in. The dining and bar staff obviously had some personal differences which unfortunatley was aired infront of guests.
Clean, pleasant atmosphere, good food, and value for money Not a big issue but the walk to and from the car park when its raining would not be nice.
Friendly, helpful staff, good breakfast. The plumbing in the bath/shower in room 105 needs attention.
Very good facilities overall Drinks prices are a lttle on the high side
old styling of hotel and bathrooms. the rudeness of the staff, over priced, mice in our room, not pleased with how we were treated when we had house keeping walk in on the morning and tell us that they were told that the room was meant to be enmpty!
Very atmospheric with genuine Tudor interior features
Evening staff very attentive to needs and accomodating. Good room layout. We stayed as part of a group and booked seperately. Room prices did vary by £40 and the cheaper booking included breakfast. I asked if breakfast could be included in our booking as a 'good will' gesture as we were paying additional £40, receptionist not at all sympathetic, quite patronising and would not make any consession.
Everything was quite pleasant.
it was nice & quiet for the whole time we were there
the large queen bed i booked a excutive room .with smoking preference,i got a jnr room and no smoking .menu could have had more choice on it for the money i paid .
Rooms a little dated
Ambience On the expensive side
Had a superb six course dinner with the menu chosen by the chef along with 6 matching wines. Lovely evening. It did not have a swimming pool.
Restaurant was brilliant
It was an ideal location for the purposes of our stay. The bathroom light turned itself off at random intervals which was a shock when you were in the midde of a shower to be left in the dark. Also considering it was November the bed linen wasn't particularly very thick or plentiful.
Very clean and a nice comfotable double bed Nothing
Bed Comfort , Quiet Breakfast started late, No snacks available on evening arrival other than minibar - bring back the coffee bar!
Large, comfy room with good facilities and a nice pool and fitness area.
It's a really relaxing hotel, just like home None
It was convenient for our weekend We had to change rooms as the shower didn't work in the first room; and breakfast was very expensive for what it was!!!
Very relaxing good value for money Bathroom needs a revamp
Comfortable room Hotel building has no charm at all and is very worn and frayed at the edges.
Location Lack of cleanliness, chaotic management and lack of staff control.
Excellent room, very clean. Mini bar massively overpriced, staff a little clueless at reception
staff were very friendly and accomodating would come back
Nice large clean room Only warm bath water, small toilet tissue difficult to use, beds hard and uncumfortable
Pleasant dining room, staff very helpful,food very good, room excellent, even though we did request a first floor room.access not a problem despite disibility. None.
The staff were excellent. The man on reception I would single out when we booked in. He went far beyond what would expect and is a credit. Nothing. It was a good stay.
Location to the station The car park was a bit of a state
Everything, was lovely, just as we expected. The shower gel dispenser didn't work in our room, but always has in the other Premier Inn's we've stayed at so it isn't too much of a problem.
Friendly staff, nice clean place, staff keen to put things right Traffic noise, slow dinner service, lukewarm breakfast buffet items, eggs very overcooked,bath overflow pipe went onto floor rather than down drain. no kettle in room just the base.
New, nice, comfortable, clean, good staff. English hotels are always very bad, but this was extra good.
Auto check in was not explained and something we weren't used to and after spending some time being assisted by a staff member, he then changed our room allocation for a higher floor, which he did manually and took ages to action - would have been quicker if he'd done it manually in the first place or asked us where we'd like to have a room if there were so many available. Poor lighting, insufficient area and poor lighting for hair drying - kettle etc in the way, horrible soap, bedside table area too small, window opening not wide enough, disturbed by doors slamming to other rooms in the night and early morning, bed too firm, room rather small - what size was Lenny Henry staying in?
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
it was good for the money. i didn't like the tiny bed
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
The room was very spacious,comfortable and clean! Everything was very good on the whole
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
Room & service No drinking water,fruit etc., in a premier room
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
Location & comfort
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
Nice clean rooms, great location, very friendly staff (!!) Dinner, at the time only 2 staffmembers were available for the entire evening, and they had to do the whole process (cooking, serving, taking orders etc.) which took litteraly hours for us.
quiet, clean, comfortable, good breakfast, friendly staff and a good price if you opt for a room with a view of the Dartford Bridge which we did, be aware that you will get some road noise - it wasnt enough to bother us but might be if you are a light sleeper - but it's worth the noise for the view.
Excellent access to Motorway network Excessive noise from adjacent room.
Staff were very polite and helpful. You recieved a warm welcome. The breakfast was excellent and the rooms comfortable and clean. There was a children's TV channel. The rooms were hot, but steps were being taken to address this.
Location, ease of acess
It was clean and reasonably priced Quilt was a bit small
Ease of access to M25. Unfriendly staff, unhelpful staff and generally not enough staff. Could have got the same overnight stay at similar Hotel across the way for half the price and might have got a smile thrown in for free.
The staff were very polite and the rooms were clean and comfortable. Charging silly money for in room WiFi is a long term grudge of mine with all chain hotels and the breakfast was appalling - only a few sausages and some bread as a warm option and no interest in providing anything else despite there being an hour of breakfast remaining.
Only brief overnight stop on a long journey so really not able to comment Very warm
The cooked part pf the breakfast was not freshly cooked that morning. Evening menue is too rigid.
Very resonable price, good food served in the restaurant, the hotel clean and comfortable with friendly staff
clean and spacious nothing
Good room very clean & well equipped with nice decor Luke warm breakfast food, no chef when cooked eggs required as per menu suggestion, long wait until he appeared, no spare knives available without request again a delay in staff appearance no marmelade, a normal breakfast requirement in England
Leisure club was great, bar area great, staff great,bed great Mixed up room bookings - twice, check out very slow
No hot water in bathroom for 2 days. Unable to use jacuzzi Organised 2 wake up calls - one late, one never received
Room was comfortable and pleasant, we had a choice of locations in the hotel also so were able to choose a suitable room with our young son. The staff were friendly and helpful, especially reception. Our needs were seen to, ie an extra sheet for our son's travel cot. Breakfast was good and pool facilities pleasant. We did not have a cot in the room and this was listed on the booking summary at time of booking. We had our own so not a problem. The menu card in our room was completed by a previous guest and nuts from the bar were in a bowl that had been used for olives for another guest and not cleaned properly. The oil from the olives was in the bottom of the bowl. These missing attention to detail was disappointing.
the bed and shower is amazing. the pool steam and sauna is brill to, the staff are very friendly and happy to help the resturant food is overpriced for what quality the food that they served. wouldnt recomend eating in the resturant other then for breakfast
Convenient location, very pleasant staff nice swimming pool. Breakfast, very mediocre.
This is my third stay at this hotel. Front desk staff were very helpful. Attended an evening function at the hotel which was handled very professionally.
Staff attitude Room was a little basic, no tea/coffee making facilities and no minibar
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
it was close to lakeside shopping centre staff very rude
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
I was made to feel most welcome by the reception staff, who were very helpful. None
Reasonable value for money. Reasonably equipped room. See above.
very comfortable, easy to find, lots of space, quiet as a mouse. I'd give the food a miss. the staff are great and really attentive but whoever is in the kitchen needs to learn how to cook. One cremated meal arrived which looked like boil in the bag, just couldnt eat it. There were only a handful of people in the restaraunt now I knwo why.
Location, layout , staff friendliness, caring
The hotel, staff and location were excellant the breakfast was really nice we came to the hotel for a wedding and everything about the hotel etc could not fault
friendly staff, beautiful property, professional but relaxed atmosphere
Had a fantastic massage, had a good dinner and attended a beautiful wedding A little isolated as i didn't have a car
Room was clean, tidy and to a very good standard Noise.... Had loud noise from functions on both nights dispite changing room.
Beautiful rooms and surrounding grounds. I had no problems at all with my room, but I did overhear people saying that if you have a room above the bar then you wont sleep. Gala's, disco's and Salsa evenings are noisy and stay on til late.
The hotel staff were very freindly N/A
Poor bar facility outside dining room.Too small, cold and characterless
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Room very spacious Breakfast expensive for what we got.
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
upgraded to suite
It was a nice quality hotel, shower and bed very good!!!
Nice hotel and good value for money not sure that its 5* nothing to complain about
Jason was very helpful, the rooms were spacious and clean. The bed was comfortable. We had a quiet room at the back of the annex, overlooking the car park, trees and squirrels. We thought the breakfasts were expensive so we chose to eat elsewhere.
Excellent hotel, very relaxing and enjoyable atmosphere. Staff all very helpfl and pleasant. Resurant is superb had a really great family meal.
the room was quiet, comfortable,and clean, as the staff were very helpful, there was a lovely park up the street and there was a bus stop near to go to the train station.Good value for money The part of the hotel we stayed at was not adjacent to the hotel it was accross the road and you could not sit in a lounge and relax with a drink in the evening. The impression we got it had grounds around the hotel but it is onto a street and so are the adjacent rooms
Clean room, helpful staff Too hot in room, as we were on ground floor couldn't leave window open.
Easy to find, staff very pleasant Room maybe a bit too warm, plus road noise problems
Everything needed was there Expensive as breakfast was not included.
Staff were friendly and efficient
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
nice and warm in the room, one night it was very noisy in the corridor..
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
friendly staff, willing to help, close to amenities
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
was a great location by bluewater, clean and good value for money
Too bad the price did not include breakfast!
Nothing really. I don't think I will ever stay in the hotel again. The rooms were really uncomfortable. The beds were horrible. We asked for a non smoking room and had stains of cigars in our room. But the worst part is that, since pets are allowed, you can't really know how clean the rooms and the rest is. When stepping out of my room I found dog durst. You can imagine my shock. It has been the most disgusting experience ever. And the worse part is that the staff was not at all sorry for what happened.
relaxing views, over the lake, water features, not working,(not the end of the world though)
the lake needs a major refurb and not worth the room rates
Not clean, badly in need of a refurb
View from window. would of liked nets at window that u could pull across to give a bit of privacy without blocking out view
The hotel is convenient and good value for money Poor soundproofing between rooms
Excellent room ,lovely hotel brilliant breakfast. Set me up for my journey home to Scotland after travelling up through France. I had travelled 450 miles through France, journeyed over the channel to Dover then drove to your hotel all in 1 day. When we arrived in the lovely room I really needed a drink so in the bar I ordered 1 cider and one glass of red wine for my wife. The charge was £6 I handed over a £10 Scottish note and the barman queried this and dissapeared. I told the barmaid I was too tired for this nonsense and I was drinking my drink anyway.The barman returned and said it will be ok. After I went back to the bar for the same order again, the barmaid said something to me that I did not pick up so I handed over another £10 note as this was all I had and was charged £6-50. I hope this was not a surcharge. Very offensive if it is. Anyway I will stay there again as all the other staff especially the breakfast staff were great and I am going to overlook that incident which borders on racial discrimination
The hotel is convenient for visiting our family and reasonably priced. Decor in public areas is rather outdated and toilets in public areas require updating. Our standard room was well decorated and maintained. Rather short staffed at breakfast time - tables not cleared quickly causing delays at busy times but the 2 staff that we saw worked very hard.
Comfort and location
The views of the lake from the room were incredible. Not enough staff we were kept waiting for everything.