Sort of close to the subway, nice staff. Sheets were not cleaned at all and had dirt/sweat stains all over the sheets, shower was moldy, outlets in walls did not work properly, tv did not work, card reader barely worked, bad area of London, and very thin walls.
The staff was friendly. That's about it. To keep things simple: -The card reader on the door was broken. -The remote didn't work. -The air conditioner didn't turn on until nearly three hours after it should have. -The room smelled like smoke and dust. -The bathroom smelled like a combination of sewer and mold. -There was mold all over the shower and wooden stand in bathroom. (Ended up not even showering.) -There was a hole in the floor where the pipe led to the sewer, where I'd imagine much of the smell was coming from. Had to keep the bathroom door closed whenever possible and hold my breath when entering. Wouldn't recommend unless you're on a super tight budget and don't mind being a bit uncomfortable.
As expected in any Hilton all very good, ex room is big at last a big telly with lots of stations, lovely food and staff. Lack of pictures on the wall, bit drap with none. The taxi service (All Night) do not use very late and dirty
Reception took care of error pleasantly First room allocated had one double bed, not 2 as confirmed on the booking
Room very spacious Breakfast expensive for what we got.
Good service, large room and good value. Good double glazing kept out the traffic noise. Hotel is a bit tired and faded. Really for overnight stops only.
Room/Bed very comfortable. Ideal location for shopping at Bluewater. Breakfast good and enjoyed pool facilities. All staff we meet were excellent. Dissappointed Wi-Fi was not free.
The breakfast was lovely, and the serving staff was excellent! Again, the woman at the reservations over the phone.
the late check out is fantastic, the pool and steam rooms are a nice add on but in need of refurbishment i have stayed here three times and each time they have had no record of the booking or room has not been ready. compared to premier inn it is long and protracted
Greeted warmly by fab man on reception. The food at Dartford Hilton is over-priced considering quality. I have stayed several times and am always disappointed with room service, but there is nowhere within walking distance to eat elsewhere so always end up ordering something at hotel. Shame, because everything else there is always first class. X
Location, comfort breakfast price fitness facility pool spa steam sauna Nothing
Being able to use the swimming pool That the evening menu or at the very least the price of the buffet dinner was not available until very late in the evening
Location was good. Close to the event. Hotel was noisey. You could hear guest entering and exiting rooms and in the hallway. Better sound insulation is needed within the rooms. Room was small and sparse for the money. Problem with flushing toilet within the room.
I loved how stylish the room was I would have liked tetley teabags
Cheap and cheerful Not enough channels on the tv
Check in staff helpfull Orderd extra pillows at reception, for the room, nothing arrived.
breakfast wasn't bad. room quite dusty, resteraunt poor, people hanging around ouside main door smoking
Recently refurnised Poor reacability with public transportation room smells smoky (cigaretes) no free internet
Staff was very helpfull Housekeeping needs to improve
Reception very friendly and helpful; nice modern; feel rooms very tidy and comfortable; odeal for what I required Nothing springs to mind
Local to meeting Staff had a problem with basic english The room had a put me up bed???? The bar was in the front of the hotel next door to reception could not hear yoyr self think basiclly the hotel fron hell
comfy rooms and beds, nice rooms price of breakfast is very excessive. Croissants were dry, just one bread roll all dried up, coffee overcooked
Friendly staff, food great, room great, overall stay, more than I expected.
helpfull and cheerfull staff
Staff at the hotel were very helpful & friendly Don't have any to comment on
Excellent breakfast staff, very efficient & clean The roadworks all around the hotel!
Excellent check-in staff (very good staff in general in fact with good local area knowledge) and the hotel is in a good location and easy to find. Clean room and comfortable beds. Ideal for visiting Brands Hatch or Buckmore Park kart circuit. None really. The bathroom could have maybe done with an update, but it was still acceptable.
I have stayed before and wouldn't hestitate to recommend it, excellent friendly hotel
Would recommend hotel for business travellers. Rooms and facitlites good, gym, restaurant and free wi-fi. I would suggest where possible solo female travellers are given rooms on the first floor.
It was convenient for a social activity that we attended The service at breakfast was not good. 'You cant sit there thats laid up for supper' by way of an example. The only differance seemed to be a wine glass with a paper napkin in the bowl.Poached egg was not cooked. Waitress clacking about on high heeled shoes on an uncarpetted floor was irritating. The dining room rather lacked atmosphere as did the hotel.
The spa facilities and spa staff were good and the rooms were clean and had everythingI needed. The self service hot food at breakfast, even toast. I had to order my poached egg sepatarely. One day it came so quickly I hadn't finished my cereal. The next I had to wait 20 minutes before asking for this and some tea because no one had acknowledged me and my toast was cold and soggy when it arrived. The hash browns had also got soggy because it was near the end of breakfast by the time it arrives after I had waited so long. They appeared to be short staffed that day. I would prefer my order for tea and hot food to be taken upon arrival, as is the case at your Bruntsfield hotel in Edinburgh.
It was a freindly and clean hotel. Location was perfect for us, as we were going to a birthday party nearby
The staff were accommodating and the food was good The bedrooms are in need of refurbishment, they are very tired especially the bed, I could feel the springs.
the rooms werent great but did for a 1 night stay for work purposes and considering the price they were ok ,van was safe outside so all in all ok
Restaurant and leisure club excelent TV system was not working. Motel style is offvputting especially in poor weather
The rooms are in need of an overhaul - the bathroom needed a good clean.
The staff were all very good and very helpful. The rooms could do with updating.
pleasantness and friendliness of all staff. Good food well presented Rooms were a little on the dark side
Everything worked, comfy bed, clean Felt old fashioned even though recently redecorated
Food good Dreary, motel like feel. In need of major refurb which they are planning
Good value for money dinner menu difficulty mastering the room heating controls
comfortable budget hotel ideal for business trips none
Food was excellent Staff were very friendly. There was a very good Bus service to City center and also to Airport. Our bed was too small 4 foot.
Location and style of hotel - motel style. Service at breakfast good and friendly Smoky atmosphere - had to change rooms. Beds uncomfortable, only twin beds available. Not very comfortable at all
The staff were freindly and helpful with the exception of the room maid who let herself into the room in the morning without knocking and without apologising! Wasn't impressed - would not stay again. Will stick to Premier Inn in future.
Convenient location for us at the time At dinner, poor selection of desserts - but quality of what was available was ok
Relaxing and comfortable after a long journey The heating system and how to use it in your room!
Cold, run down and over all not anything other than a place to (try) sleep.breakfast was good room was not very clean, beds were uncomfortable, quite run down
Free Wifi internet. Decor, room, and bathroom, Dining tables were too high to be comfortable. Road noise was mostly masked in my room, but not sure about other rooms.
The staff, in particular Brian the night porter who went the 'Extra Mile' in terms of service, help and courtesy
The staff were attentive and friendly. The room was not too hot or cold and it was quiet.
Usual Premier Inn facilities, good breakfast and politeness of staff.
everything fine - as always in Basildon the same as ever ;-)
Facilities good, bright, clean, warm, friendly.
No shampoo in bathroom, towel rail does not work, service in restaurant is very slow
Everything is as I would expect. Stated while there to the manager about placing a modesty board on the split level dining as while seated on the lower area , it was possible to see the other female diners under garments which made me feel very uncomfortable .
The staff were very unhelpful because it was only on arrival that we were advised we had to pay for our stay in advance. Unlike most hotels that let you pay at the end of your stay. The hotel e-mailed me on the day that I arrived in England, and as I was travelling never got round to receiving the notification. Not impressed with having to find cash to pay as we were not financially prepared to pay upfront.
Staff at the Beefeater restaurant made a great effort but the table tops were 'sticky' and the cutlery stained. Bed could have been firmer
Reception very helpful and informative on our arrival. All staff were cheerful and friendly. The room was comfortable and clean. Staff at breakfast particularly good.
the best budget hotel in Basildon
Only disappointment was booking in it took too long
was a great location by bluewater, clean and good value for money
Too bad the price did not include breakfast!
Efficient systems. Overall excellent value for money. Clean, all my needs were met. Staff level of English especially in the restaurant is not adequate. The bar area is too smoky to eat a bar snack and therefore I was forced into the restaurant. (Better air circulation and filtering?). Requirement to pay cash for dinner might be a ptoblem sometimes. Coffeee machine at breakfast not working
Warm rooms, friendly staff It's a little out of the way, but this is reflected in the price, so is understandable.
we were having a drink in the bar and was told at midnight that we had to leave as the bar was being shut up.....we hadn't even finished our drinks!!!!!
The cooked breakfast was the worst quality I have ever experienced and I'm not a complainer! Camponile better at Continental offering
Easy parking, comfortable bed clean room Prices of the meals are a bit high, also not always hot
when i left the quality of the room wasn't to my liking and i didn't find the staff very friendly or helpful
friendly staff, willing to help, close to amenities
nice and warm in the room, one night it was very noisy in the corridor..
it took 3 rooms before we got the type off room we had booked ,then there were no towels ,on asking for extra milk ,for theroom ,it was coming with a night porter butt never arrived ,the staff were just not switched on ,tables in the resturant were not cleared between courses
Good Quality Self Service Breakfast Rooms in need a refurb starting to look tired
Noise from the corridor - the room was 160 and the door outside banged until about 3am. Also the restaurant was shut due to a function and we had to go back into Lakeside to eat.
Very clean. Breakfast was lovely. We asked for a late check out, yet our key cards were cancelled, and housekeeping asked us if we were leaving. Two thin pillows, for two people is appalling for a 3 star hotel.
All was as described. The room had an odour of stale smoke although it was a non smoking room.
Close to highway the price was too high. I paid 100 pound while all other guest paid 75 pound. The internet charge with 14 pound if a complete overcharge and did not work properly
Location Looked shabby in places. Bar was expensive
Great Stay, elegant surroundings, easy parking and great food. Bar prices are a bit too high at 3.50 for an expresso, same 3.50 for a single short.
We were going to Brands Hatch and this was the only one which had rooms and hence we booked and stayed! was not the best or safest looking hotel when you drove in, but everything was ok.....Breakfast was served in this nice classical looking space and it was nice. The rooms were decent in size and were clean. It has most things that we needed. But they gave us a twin bed room when we had asked for a double... but it was late so and we did not mind. Single towel when there were two of us. The Beds could have been better but fair enough.
Location & comfort
Staff excellent Restaurant menu, limited choice of "1970,s" food. Disappointing for a supposed 4star hotel
We stayed as I had arranged a surprise 95th Birthday Party for my Father. We found all members of staff to be most helpful and couldn't do enough to help us. The food was great on the evening of the party and the breakfast was wonderful. We has my son's wedding reception at the Bexleyheath Marriott enjoyed it so much we decided to do my Dad's partry there. Would reccomend it to others. No bad points.
The room was very nice and bright and very clean. we all enjoyed the pool. The electric went off in the evening till 6 in the morning, I was pleased we went out for dinner but on return to the room it was in darkness and had to go straight to bed because you couldnt see anythink.
The room was very spacious,comfortable and clean! Everything was very good on the whole
Room & service No drinking water,fruit etc., in a premier room
we had a pleasant stay the staff were friendly and polite and we would definitely stay there again. Powercut.
The staff were exremely helpful and cheerful. The breakfast facilities and food were of the highest order. Unable to turn off bathroom tap but contact with the main desk resulted in an immediate response and a satisfactory resolution. Did overhear French guests not being sure of the proceedure at the breakfast bar.
Very clean and spacious room. Good quality food. Hotel was going through refurbishment - it was no problem but meant it was not as its very best. No instructions on arriving by train - I tried to walk to the hotel from the station - a serious mistake!
This is my third stay at this hotel it is well located for trips to London, Bluewater and Bexleyheath shopping centre. The rooms are clean, spacious and comfortable. I like the fridge in the room and ice making machine in the corridor so you can relax with a glass of wine in the room. Check out is fast and efficient and breakfast is good. No complaints
Convenient and ideal for our purpose hum
Very clean, spotless, immaculate, modern.Comfortable. Friendly staff. Made my husband, friends, grandparents and our lively children so welcome. Fantastic breakfast, cooked to perfection - whichever way you asked for, it was no trouble at all. Staff were very patient and kind to our three lively children and were always so pleased to see us. The heating in our room 203 kept shutting off after a few minutes of being put on hence the room was very cool, but mum's room was very nice and warm.
Clean, comfortable room and excellent breakfast. Asked to specify in advance whether we wanted breakfast which we preferred not to do
Friendliness of staff only 2 teabags in room
I thought it was very good value for money for that area close to London. The room was very comfortable and clean, the staff were friendly and helpful and the breakfast was excellent and good value too nothing. However I booked through a company on-line and they didn't give me the option to book a single room it is annoying to have to pay the full double rate all the time.
Staff absolutely fantastic, hotel relaxing, very clean and tidy, everything looked fresh and new. There were none
CVlean & comfortabnle, attentive and helpful staff. Breakfast surprisingly good (except poached eggs) -- cooked to order and better than some much more expensive hotes. Cook need to learn ho w to cook poached eggs without using so much vinrgare .....
Room very clean and comfortable. Bath facilities I.E. no shower caps or toothbrush holders supplied.
Comfortable bed Lack of adequate heating in room (don't think there was any in the bathroom); poor parking (bays too narrow, my car was scratched by a clumsy other user); having to pay for WiFi; being charged £3 for one hour of WiFi and it only lasted about 35 minutes - informed Receptionist who just said, "oh - maybe the one hour is for using the pc in the lobby" and sat motionless with blank look on her face.
The room was fine if a little cramped. Both the room and ensuite were spotlessly clean. Staff were with one exception friendly and caring. Breakfast was excellent. Check in was a nightmare due to a large family party checking in about 6 rooms. After over an hour, another staff member arrived at the desk and checked us in on a different computer at the desk. It would have been good had he come earlier, or if the receptionist had thought to call him.
Breakfast and time spent in the room ;) Amount to choose from the snacks menu - stated 24 hours however only had 25% of the menu available.
Reasonable value for money. Reasonably equipped room. See above.
Staff forgot to put towels in the room but luckily I brought my own along. Having said that I believe it to have been a genuine oversight.
Excellent location for shopping and leisure. Linen wasn't clean as it should be and I asked for clean pillowcases as we could smell the old pillows through the cases. Carpet needed a clean. Perhaps we were unfortunate to have been assigned a well used room.
I liked the fact that even so close to the Motorways could hardly hear aby traffic at all. Was impressed with the £9.99 offer of movies/internet, and was therefore disappointed that it wasnt available according to the TV. Also, more and more hotels supply free wifi so having to pay wasnt welcome
Clean rooms with excellent ensuite bathroom. Very modern rooms. Chargeable internet access. Other hotels stayed at recently, have included free wi-fi access in the rooms.
Warm, quiet, easy to get to The room was ready ontime but as soon as we opened the door to drop our bags of, we were hit with a terrible smell. This at first was thought to be from the bathroom, but this looked clean, the smell was really bad the longer we were in the room. The cost of watching the tv was high £9.99 for one days veiwing of 2 extra channels, and a slow internet connection, this internet was via tv using a keyboard that was wirless.... This alone did not amount to 9.99 costs, the movies were included in this package, but the smell in the room did not permit us to stay in long enough to watch any films. Over all I was disapointed by the smell and facilities availabile were poor. price and location were good!
Nice modern hotel staff helpful One. Second nights sleep ruined by skutty youths in room(S) opposite. Twice I called reception (12.30 & 3.30am) Music shouting girls screaming mobile phone calls outside room and I think the smell of weed!! To be fair to your staff they stopped the noise however I was too wound up to sleep again properly
I was made to feel most welcome by the reception staff, who were very helpful. None
it was close to lakeside shopping centre staff very rude
Ambience On the expensive side
Evening staff very attentive to needs and accomodating. Good room layout. We stayed as part of a group and booked seperately. Room prices did vary by £40 and the cheaper booking included breakfast. I asked if breakfast could be included in our booking as a 'good will' gesture as we were paying additional £40, receptionist not at all sympathetic, quite patronising and would not make any consession.
old styling of hotel and bathrooms. the rudeness of the staff, over priced, mice in our room, not pleased with how we were treated when we had house keeping walk in on the morning and tell us that they were told that the room was meant to be enmpty!
Had a superb six course dinner with the menu chosen by the chef along with 6 matching wines. Lovely evening. It did not have a swimming pool.
Very atmospheric with genuine Tudor interior features
Restaurant was brilliant
Everything was quite pleasant.
it was nice & quiet for the whole time we were there
the large queen bed i booked a excutive room .with smoking preference,i got a jnr room and no smoking .menu could have had more choice on it for the money i paid .
Rooms a little dated
The staff were very friendly and informative, ensuring we knew all relevant information without being pushy or intrusive. The hotel was in a good location on the A2 and gave good access to both carriageways. The carvery next door was absolutely dreadful, and breakfast was not great.
Always acnowledged by staff, and they made themselves ready for any questions without the guest having to wait. The room got a little too hot through the night. Heating was not on and ambient temp was not over hot. The sound proofing of the building is to such a good level that the natural adventitious ventilation has been reduced to zero.
Quiet comfortable room. Excellent breakfast
the room was clean staff friendly and the resturant was lovley next door would of been nice for me and my partner not to have to share a towel between us
Comfort, closeness to our intended destination and the quietness considering the closeness of a major dual carriageway. Please see earlier comments about the Double Disable Room.
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
helpful reception staff
Breakfast Far from undeground, too cold in the room, absence of tableware
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
New small hotel, quiet neighbourhood, good connection to London (train, underground). Our double room was really very small, but equipped well.
Really nice, sparkling clean room with quite luxurious fittings - I was pleasantly surprised at the budget price. Location is pretty convenient given the speed of trains from Liverpool Street to Ilford. Walls were quite thin and was woken up early by conversations at reception, and the staff's children running around. Breakfast was toast and cereal - more than adequate at budget prices but a bit unexciting.
easay access to motorways /town centre
The lady at check in was outstanding, welcoming and really friendly and told us (me and my teenage daughter) all we needed to know. No bad points at all
Everything as it should be. Room was overlooking main road.Poor nights sleep due to traffic and police cars.
Very polite attentive staff. Made a point to check we were ok after small child was sick in the dining area
Staff were really friendly and helpful. The food was excellent. The booking I made online for a family room (triple room) was not passed to Premier Inn as they had no knowledge of it and only had a reservation for a double room. Despite showing my printed reservation confirmation to them.
Nice size room, clean facilities, friendly and helpful staff People smoking in rooms, incredibly noisey guests reurning to their room at 04.00 and then playing dance music and talking until 06.00!!
Could not fault our stay at this Premier Inn None
Warm wellcome ,very nice Hotel staff in All very satisfied Everything
Room was very comfortable and clean Staff although helpful were not well informed on local attractions/ services
Excellent room, fantastic food and friendly staff n/a
Efficient service Not really but no bath plug in my room and people smoking outside my window so couldn't open as it was ground floor. Bathroom grouting needs attention in the room I stayed in.
beautiful large room. The shower head in our room would not stay in place so we had to wedge the shower lead round the taps. It made having a shower a challenge! The chairs in the room were somewhat hard so an armchair in the room would have been the icing on the cake.
Good sized clean bathroom
bedrooms staff at breakfast were to busy speaking about their evening out and not paying enough attention to guests.
No food drink or room service available 2-6 p.m at weekends. We wanted afternoon tea!
Location to City Centre Bath water not hot enough
size of bed cooked breakfast staff Bar area
Convenience Couldn't find a vending machine
It was an ideal location for the purposes of our stay. The bathroom light turned itself off at random intervals which was a shock when you were in the midde of a shower to be left in the dark. Also considering it was November the bed linen wasn't particularly very thick or plentiful.
Very relaxing good value for money Bathroom needs a revamp
Comfortable room Hotel building has no charm at all and is very worn and frayed at the edges.
Excellent room, very clean. Mini bar massively overpriced, staff a little clueless at reception
Very clean and a nice comfotable double bed Nothing
Large, comfy room with good facilities and a nice pool and fitness area.
Bed Comfort , Quiet Breakfast started late, No snacks available on evening arrival other than minibar - bring back the coffee bar!
Location Lack of cleanliness, chaotic management and lack of staff control.
It's a really relaxing hotel, just like home None
It was convenient for our weekend We had to change rooms as the shower didn't work in the first room; and breakfast was very expensive for what it was!!!
very comfortable room, clean, all facilities nothing, was very happy with room and service provided
Common areas were ok, room was large and bright Decor needed refreshing
The fact that we were given complimentary breakfast, a bottle of wine sent to our room and charged half price because the booking had been messed up. Although I had requested a non smoking room, they said that because my confirmation slip only said 'non smoking preference', it wasn't guaranteed. I had requested a standard room, thinking it was a double, and they said it was a twin. I was also told that because others had paid deposits rather than just given payment details, they were given priority, even though I booked the room through this website before the majority of guests. As I was in tears at reception, because I was made to feel as if I had done something wrong, another receptionist took pity on me and tried to help with the goodwill gesture. The Duty Managers said that I had to put up with a smoking twin as that was all that was left. Not at all impressed with website or hotel
it was close to some nice resturants and clubs. the room was spotless but got very hot with heating on all night. staff very friendly and helpfull drinks at bar very expensive in hotel so went to harvester for driks which was alot cheaper
Convenietly located for what we had to do. Room was quiet despite a wedding party taking place
Good for Business a little bit pricey
Friendliness of staff in the bar Interior (carpets, panels etc.) is worn and need replacement, fresh paint etc.
room was nice. front desk staff very helpful. Good choice at breakfast cold lobby area and entrance, and breakfast room was rather cold but it was a very cold and windy day
Quick and easy book in /out