La Paix Hotel Contemporain

Location and cleaness

I booked two rooms at this hotel. As most hotels in France, it has the policy of waranty deposit, although usually they do not debit your card. But not this hotel! Instantly after the booking, they tried to block 200€ from my card (100€ for each room), but I did not have the amount available. I saw this in that moment, so I topped up the card and at their second trial, they succeeded to block the amount. We arrived at the hotel around 00.30. A lady welcomed us and during the check in she told us that she made us a favour by keeping the reservation as no deposit appears in her system. I showed her the statement from my bank, but she wouldn’t listen, not even try to understand, as it was written in English and she spoke only French. She was getting on my nerves and I told her that it was not fair and it’s a problem with her system, but still, I gave her again on POS the deposit for my room. But for the second room I didn’t agree with her to give her again the deposit. At that point, she threated us to call the police and not even check us in. More disturbing was the fact that she was saying that she has to take the deposit because we are strangers (not French). Really??? I believe she did not hear about discrimination until now, although France is a very tolerant country. Therefore she called a manager or something and, as she was explaining him the situation, she started to calm down a little. Still, she did not check us in until we gave her the card for the second room deposit. This is how we got in the situation to have blocked 400€ for a hotel which considers itself 4 stars, but in my opinion is not more than 3 stars with some staff’s attitude of 1 star. I travelled a lot in Europe, specially France, but never got in such situation. The next morning, I told the reception staff the situation, they did not know anything about it.