Capri by Fraser Brisbane

I had become newly engaged the day of the booking so my partner and I wanted a night away to celebrate such a big milestone in our lives. At about 1am, our TV stopped working to which we called guest services to rectify this issue. The response from the female on the phone was to come up and have a look which was fine but then advised us we had to wait until morning for it to be fixed or move rooms. We decided to move rooms as we only had a one night stay so we wanted all facilities to be available for the night. When we got to our room, it seemed as though we had been downgraded to a room for a person with a disability or wheelchair and it was very hot in there as the air con was not already on. We then moved back to our old room for comfort and just missed out on the tv which we were unhappy about. On check in I requested a late 4pm checkout and even though I requested this, our keys stopped working by 10am. Also, upon checkout I was almost double charged for parking. This was a very disappointing stay as the hotel was recommended by a friend and our stay of what shpuld have been a beautiful celebratory stay was filled with a number of different inconveniences. Will not be recommending this hotel.