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Amenities
| General | 24 hour front desk, Bar/Lounge, Kitchenette, Laundry facilities, Non-smoking rooms available, Parking (surcharge), Room service, Safe, Sauna, Storage available, Wheelchair accessible | ||
| Services | A/V equipment rental, Business center, Concierge service, Laundry service, Meeting/Banquet facilities | ||
| Internet | Internet, WiFi (free) | ||
| Policy | Pets allowed on request. Charges may apply. | Landmarks |
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Guest Ratings
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Read all reviews from Booking.com |
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Read all reviews from Travelocity |
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Read all reviews from Priceline |
Star Ratings
| Expedia | |
| booking.com | |
| priceline.com | |
| Orbitz | |
| ReserveTravel |
| Breakfast |
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74% found the |
| Service |
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88% found the |
| Internet Prices |
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72% thought it was a |
| Reception |
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73% said the |
| Location |
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| Bathroom |
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64% |
| Beds |
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52% didn't like the |
| Noise Level |
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54% thought it was |
| Old/New Facilities |
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81% thought the |
| Dining Experience |
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For 54%, the |
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Poor 1.0
Jan 24 2014
Location was very convenient from Shuman Metro station, various bus lines, and airport bus stop. The treatment of the staff towards me because I booked through Priceline. They originally assigned me to a room with 2 twin beds and though I asked for a one bed room at check-in, they did nothing to oblige (even though the hotel was 80% unoccupied). The treatment of the staff towards Priceline customers was awful and I would have taken my money to another property and paid whatever their cost if I could have gotten it back. They were a disgrace to the reputation of Belgium people and it was only an hour after I told them this directly to them that they finally offered me a room with one bed, saying that it was because 'they had a recent cancellation'. So, not only were you disgraceful to begin with but now you're lying because I can see tha 80% of your room keys are available on the shelf behind the check-in desk! Very unprofessional and absolutely un...Location was very convenient from Shuman Metro station, various bus lines, and airport bus stop. The treatment of the staff towards me because I booked through Priceline. They originally assigned me to a room with 2 twin beds and though I asked for a one bed room at check-in, they did nothing to oblige (even though the hotel was 80% unoccupied). The treatment of the staff towards Priceline customers was awful and I would have taken my money to another property and paid whatever their cost if I could have gotten it back. They were a disgrace to the reputation of Belgium people and it was only an hour after I told them this directly to them that they finally offered me a room with one bed, saying that it was because 'they had a recent cancellation'. So, not only were you disgraceful to begin with but now you're lying because I can see tha 80% of your room keys are available on the shelf behind the check-in desk! Very unprofessional and absolutely un... |
Okay 5.0
Jan 9 2014
Got a good price at the last minute. Very large room with mini kitchen, table/chairs and desk area. Close to metro stops. Pretty far from the city centre, outdated decor, twin beds pushed together. Front desk service was just ok, but we did arrive late on Christmas Eve. Got a good price at the last minute. Very large room with mini kitchen, table/chairs and desk area. Close to metro stops. Pretty far from the city centre, outdated decor, twin beds pushed together. Front desk service was just ok, but we did arrive late on Christmas Eve. |
Excellent 9.0
Aug 29 2013
spacious room with fridge. friendly staff. could walk to restaurants and transportation no safe in room, breakfast too expensive Easy to get to from bus or train. Large rooms, free wi fi, friendly staffspacious room with fridge. friendly staff. could walk to restaurants and transportation no safe in room, breakfast too expensive Easy to get to from bus or train. Large rooms, free wi fi, friendly staff |
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Excellent 9.0
Aug 24 2013
The stocked bar/mini fridge! I got into town really late and didn't get to eat. Every thing but the bars were closed and I was too tired to go out anyway. It was so nice to have at least some snack food and something other than alcohol to drink. The hotel was fine, everything that I expected. My only beef is with Priceline. I bid on a hotel in the airport zone, this is the hotel that they gave me and it is 45 mins from the airport and no shuttle! Great business location, poor airport location. I got in late and left early the next morning. I didn't use any of the hotel features or restaurant. The room was everything I expected in a Four Star hotel and the front desk staff helpfull.The stocked bar/mini fridge! I got into town really late and didn't get to eat. Every thing but the bars were closed and I was too tired to go out anyway. It was so nice to have at least some snack food and something other than alcohol to drink. The hotel was fine, everything that I expected. My only beef is with Priceline. I bid on a hotel in the airport zone, this is the hotel that they gave me and it is 45 mins from the airport and no shuttle! Great business location, poor airport location. I got in late and left early the next morning. I didn't use any of the hotel features or restaurant. The room was everything I expected in a Four Star hotel and the front desk staff helpfull. |
Poor 1.0
Jul 25 2013
The price. It was a dump. there was a big stain on the rug which looked like someone had been bleeding on the rug and they didn't have stain remover. don't stay there. I am going to publish my review on trip advisor, because I know priceline wont. I would never stay there again. I regretted the fact that I used Priceline. I would have done better on my own finding something. I have stayed in European hotels that are 4 stars and this is not one of them.The price. It was a dump. there was a big stain on the rug which looked like someone had been bleeding on the rug and they didn't have stain remover. don't stay there. I am going to publish my review on trip advisor, because I know priceline wont. I would never stay there again. I regretted the fact that I used Priceline. I would have done better on my own finding something. I have stayed in European hotels that are 4 stars and this is not one of them. |
Good 8.0
Jun 13 2013
proximity to the food, tourism, and parks. large spacious and clean rooms. I didn't get a lot of interaction with staff coming or going, rarely saw the staff..but when i did interact with them, they had better than great service easy taxi ride to hotel Staff were friendly but not visible hotel bar/lounge always closed workout room with broken equipment and too small to even advertise no airport shuttle and priceline bid selected this hotel for me I recommend this hotel over staying near the airport for US travelers because you are nearer to the attractions. The rooms are larger than most hotel rooms in Europe. It is like an apartment.Beware of the twin beds - Europe uses these instead of full/double/queen sizes. They have a bar but it was never opened when I was there (during the weekend). The staff accommodated my early morning arrival, but I did not see them anymore the rest of my stay. A simple taxi ride from the airport. take a map so you don't...proximity to the food, tourism, and parks. large spacious and clean rooms. I didn't get a lot of interaction with staff coming or going, rarely saw the staff..but when i did interact with them, they had better than great service easy taxi ride to hotel Staff were friendly but not visible hotel bar/lounge always closed workout room with broken equipment and too small to even advertise no airport shuttle and priceline bid selected this hotel for me I recommend this hotel over staying near the airport for US travelers because you are nearer to the attractions. The rooms are larger than most hotel rooms in Europe. It is like an apartment.Beware of the twin beds - Europe uses these instead of full/double/queen sizes. They have a bar but it was never opened when I was there (during the weekend). The staff accommodated my early morning arrival, but I did not see them anymore the rest of my stay. A simple taxi ride from the airport. take a map so you don't... |
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