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This is honestly one of the best experiences we have had staying at any hotel. The room was very well furnished and extremely clean. The shower was fantastic, and the food (prepared by the innkeeper's chef husband) was delicious. Super friendly staff! Nothing really. A bit hard to find, but our sat-nav led us right to it when we entered the postal code.
Friendliness of the staff and customers
hotel clean, staff friendly, loved the grounds and riverside food on first night of eating was disappointing but we persevered and it got better - (different chef?)
Staff were friendly and courteous. Food was decribed as 'Fine Dining' but was just satisfactory. The double bed in Bedroom number one was way passed it sells by date - time for the dump! Also the alcove the bed was in was far too small you could only walk in sideways. A very bad night's sleep was had.
Location of hotel was great - not easy to find though, but staff were most helpful when I phoned. Rooms were comfortable and a good size. Public facilities were good and had style. Grounds were excellent as was the patio and service- the weather was excellent too! Could do with more vegetables as an integral part of main meals. I ordered a side dish but it was disappointing though the rest of the food was fine.
The staff were very friendly and helpful. The public areas within the hotel were well presented and most comfortable. The surrounding gardens were magnificent to look at and enjoyable to walk through. We booked a "feature four poster room" based on the favourable rate and hotel reviews. But whilst on route we were informed that there had been a mistake, and that the promised room had already been let ! We were offered a basic double room as an alternative at the full rate which I was not entirely happy about - but agreed to. Unfortunately we had to request they move us to another room shortly after arrival, due to a terrible sewerage type stench within the bathroom. Then to our disgust we found the water flowing from the bath taps was brown in colour in the alternative room provided ! We knew the hotel was fully booked and did not want to cause anymore inconvenience, so we "just put up with it" and avoided the bathroom. ok otherwise !
Staff very helpfull Some of decoration in room was a bit shabby
We stayed in the Swansea Suite which was huge with a 4 Poster Bed and fantastic views.
Setting and location were excellent. The staff were exceptionally helpfull and attentive at all times None
Lovelly old building, nice walking distance from the Town and the river
went to Brecon Beacons on steam train - excellent First room had a Leaking ceiling but the staff moved us immediately and it was the week end of all those flash floods !! Food was fantastic and loads of it. Four poster bed and fantastic views. a lovely old manor with lots of character
Clean, Impressive condition of the staircase and the function room, and the restaurant. If you are going to be a bit fussy, perhaps the room's lighting was a bit dim, but I rarely complain.
Lovely breakfast and pleasant staff.We were only there for one night and didn't get to see much of our surroundings, but it seemed very nice and in a good location. I'd use it again if we were in the neighbourhood. Not very impressed at having to wait half-an-hour to gain admittance. We had notified the hotel that we would be arriving late and phoned the number on the door on arrival.
Quiet, clean, pleasant surroundings, good breakfast, nice helpful staff. None - apart from no evening meals Mon - Thurs.
(1) Very nice room and bathroom. Very comfortable bed. (2) Fantastic location out of the main town but only 5 minutes out by car. (1). Only a basic evening meal menu provided on Monday and Tuesday - Full range menu provided all other nights. This unfortunately corresponded to our stay but this was not mentioned at the time of booking. (2). The main wireless network had apparently failed and it had been temporarily replaced by their daughters modem (I'm not sure about the dynamics of this), however, this "temporary" network was very, very weak and I could only access it by setting up right next to the kitchen wall in the restaurant. There was no coverage elsewhere.
Service, food, hospitality excellent. Shower in room was faulty - reported to staff. Exterior signage to hotel is impossible to see at night!
Relaxing atmosphere, with comfortable room and excellent food in the dining room. Good choice of food well presented. I personally would have liked the option of grapefruit or any fruit for breakfast.
central for touring
Quiet location,comfortable bed and very nice breakfast. The staff were friendly. On arrival front door was locked and there was nobody to greet us. There was a couple of phone numbers to ring for someone to come. We tried but were unable to get network coverage. This I thought was inconvenient.It was only when another couple arrived, who were able to phone that this was resolved. While we were waiting we had time to notice that there were cobwebs around the front door and the windows.
We had a big room and the bathroom was great with the nice fancy shower and jakuzzi. We got lost on the way to the hotel.
Easy to find. Welcoming and helpful staff. Quiet location. Nicely decor. Good shower over bath. Good breakfast. Very Small room (twin room also had bunkbeds tucked in) with small windows which made it dark and cramped. Only one bedside lamp. Although shower was great, height and angle wasn't adjustable as it was a fixed overhead, 'rainstorm' type which meant getting hair wet whether wanted to or not!
Beautiful setting, great facilities and helpful and friendly staff. Would reocmmend it to anyone.
We had an upgrade to a suite which was superb. The thickest towels we have had in a hotel for a long while Lack of information in the room concerning the facilities
Very relaxing hotel with excellent staff. Food and wine choice was outstanding.
The staff were extremely professional The drinks from the bar were a little expensive
One of the best staff I've come across. Loved the personal attention. Excellent food. very good value for money. The shower in eppint room was not upto the standard of the hotel. It was slow, and very difficult to get the hot and cold water combination right. I just meant it did not meet the high standards the hotel maintained.
Excellent relaxing experience- will definitely go back .
Quiet and excellent facilities. Wonderful staff Carpets in bathroom, shower above bath was crowded and impossible to shower properly without getting stuck to the curtain.
Relaxing ambience.extremely helpful staff, excellent, but expensive restaura.nt
The hotel was in beautiful grounds with fantastic views from our bedroom windows. Nothing
We liked everything about this hotel. Location, comfort, friendlyness and most of all the food. We also liked the fact that our dogs could stay with us in our room, and they loved the walks in the woods!! To far to come as often as we would like as we are in Scotland.