Builth Wells Hotels

Staff very helpfull Some of decoration in room was a bit shabby

Staff were friendly and courteous. Food was decribed as 'Fine Dining' but was just satisfactory. The double bed in Bedroom number one was way passed it sells by date - time for the dump! Also the alcove the bed was in was far too small you could only walk in sideways. A very bad night's sleep was had.

hotel clean, staff friendly, loved the grounds and riverside food on first night of eating was disappointing but we persevered and it got better - (different chef?)

The staff were very friendly and helpful. The public areas within the hotel were well presented and most comfortable. The surrounding gardens were magnificent to look at and enjoyable to walk through. We booked a "feature four poster room" based on the favourable rate and hotel reviews. But whilst on route we were informed that there had been a mistake, and that the promised room had already been let ! We were offered a basic double room as an alternative at the full rate which I was not entirely happy about - but agreed to. Unfortunately we had to request they move us to another room shortly after arrival, due to a terrible sewerage type stench within the bathroom. Then to our disgust we found the water flowing from the bath taps was brown in colour in the alternative room provided ! We knew the hotel was fully booked and did not want to cause anymore inconvenience, so we "just put up with it" and avoided the bathroom. ok otherwise !

Friendliness of the staff and customers