The Property Looks very poor and need maintenance. It is a bug5 resort, that is not so well taken care of. No slipper in the hotel room. The outdoor part of the bathroom could be more beautiful. Everything, the place is filthy, dirty curtains, ants and bugs everywhere, including in the bathroom and ants on the toilet seat, filthy toilet, sink & shower gungy muck on every surface, including power points, lights anything & everthing, this accommodation is a cesspit and should be condemned DO NOT STAY HERE!! Charged for a bucket of ice!!!!!!! Expensive spa treatments. Bathrooms were a bit musty & very outdated. Furniture from.90an. The first room the balcony door didn’t close to stop the bugs from coming in. Thankfully they moved us to another room. However the rooms are dated and not overly clean. spotty, stinky, tattered towels. leaking taps and toilet. cleaning of room insufficient: small ants here and there, plenty of grime. rooms need despirately renovation. breakfast could have more variability and more western food like cold cuts, yoghurt, more vegetables and fruit. The bathroom was outdated and a bit dirty and smelly. Rooms needs maintanance, sink broke down. Food menu was basic , and average. Though could rate the fish Mahi Mahi. I stayed 6 days so tried most dishes. Having said that - I still look Fwd to returning. I have expected the beach being suitable for swimming, but there are lots of boats parked. (However I'm not sure the guests are supposed to swim there since there are swimming pools.) The pools were closing at 19, however maybe it's everywhere in Bali. Our room had a discount (that's why we have booked there), and on the walls there were small children painting and the balcony door was a bit skewed (not sure if it has something to do woth the discount). These two points didn't fit to the otherwise shic hotel ambience. Ants in room. Room was little old. Sweeping leaves early in morning. the buffet for breakfast needs more western cuisine. the lunch menu needs more choice without Bacon. if kitchen is going to do western food it needs to be done better. needs more pillows in the room plus there was no telephone couldn't order room service or contact reception. The room we had was very tired and in need of some renovation, the mattresses and pillows were not comfortable. The only complaint was the lunch/dinner food, it wasnt overly expensive but the portions were small and werent great. Not much around it, couldn‘t walk really anywhere… Only 2 towels, nothing to dry the hands.
Daily housekeeping, Contactless check-in/check-out, Face masks for guests available, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, CCTV in common areas, Hand sanitizer in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, 24-hour security, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitized, Delivered food is securely covered, Guests can opt-out of accommodation cleaning, Staff follow all safety protocols as directed by local authorities, Disinfection of high-touch surfaces, First-aid kit, Thermometers for guests provided by property, Safe, Wake-up service, Concierge service, Meeting/Banquet facilities, Room service, Tour desk, Key access, Key card access, 24hr front desk, Conference rooms, Wedding services, Bottle of water, Entire unit located on ground floor, Entire unit wheelchair accessible, No smoking, Designated smoking area, Increased accessibility, Upper floors accessible by stairs, Flat-screen TV, Cable or satellite TV, TV, Airport shuttle (surcharge), Free parking, Shuttle service (additional charge), Private parking, Valet parking, Fishing, Cycling, Scuba diving, Diving, Snorkeling, Cooking classes, Beauty salon, Hiking, Babysitting or child care, Cribs available, Child pool, Kids meals, Fax/photocopying, Desk, Garden view, Pool view, Storage available, Seating area, Slippers, Sofa, Telephone, Tile/marble floor, Electric kettle, Restaurant, Bar/Lounge, Food can be delivered to guest accommodation, Minibar, Tea/coffee maker, Refrigerator, Internet, Fire extinguisher, Smoke alarms, Air-conditioned, Pajamas, Free Wi-Fi, Linens, Towels, Shampoo, Body soap, Trash cans, Conditioner, Private bathroom, Shower, Shower cap, Bathtub, Bidet, Toilet, Toilet paper, Toothbrush, Spa, Outdoor pool, Pool towels, Private pool, Spa and wellness center, Laundry facilities, Ironing service, Laundry service, Clothes rack, Wardrobe or closet, Private beach, Garden, Terrace/Patio, Grill, Balcony, Fitness center
