Worcester Hotels

Air conditioning was struggling to keep the room cool on a very hot night

This hotel had wonderfully accessible rooms including a roll in shower.

No, we liked our stay.

I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.

The rooms were clean

Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.

This is my third stay at this hotel. The hotel has free parking, a decent breakfast (included with stay), and is right next to a Starbucks and 99 (great steak tips). The rooms are clean and and staff have always been polite. The in-room mini fridge is large enough to be useful; although I do wish there were a microwave in the room as well. The Keurig in the room allows someone to come prepared with their own K-cups rather than rely on the Diedrich Coffee "Morning Edition Blend." (

I think they need to step up their maintenance / room inspections. This trip the shower curtain rod was not fully secured to the wall -- screws were loose -- so the shower curtain wouldn't stay closed; it kept sliding down because the center of the rod was hanging lower than the ends. The clock radio also was randomly making noises (buzzing sounds) even when turned off. The noise was rather regular, so housekeeping should have noticed it while cleaning the room. Other than that everything was great.

My stay was absolutely worth every penny. My room was clean, comfortable, quite warm (since it was in the negatives). I could stay they for more than just a night if needed.

I did not like the fact that the receptionist at the front desk when asking for my card for incidentals, she failed to explain the $50 fee that was taken out of my account. I would've have been perfectly content with the fee if I was told about it when checking in. Although my room was perfect, I feel the curtains do not do justice in terms of privacy for I can see outside to the front of the hotel.

Staff was friendly and helpful.

Room was poorly maintained.

Welcoming, comfortable and convenient

The beds were comfortable

There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.

After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh.

on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.

Staff and comfort

Some days cleaning in room was not good

Convince to DCU

If I knew they housed homeless people I would have preferred to stay somewhere else. Most places that have emergency housing the people are also addicted to drugs. I have experienced this 1st hand.

This guest did not leave comments about this hotel.

Breakfast was ready before published time. Nice for people who have to leave early

My room didn't get made up. The plug in the bathtub didn't hold water very well.

Friendly staff - very clean bathroom! Breakfast in the morning, just enough variety to keep everyone happy. Would definitely stay here again.

location is good room was not too bad

non smoking room i was in had no windows, had to prop the door open for a while to get fresh air. upon leaving everything in my bag stinks of smoke.. it smells like i was smoking.. it is very very bad .

They are trying to improve the exterior appearance. It really looks shabby. The rooms are pleasant, clean but well worn.

Exterior is really a mess.

Staff were friendly, welcoming, and very helpful. Having a fridge in the room was a very pleasant surprise. Our room was comfortable and had everything we needed. Also, the continental breakfast was quite a luxury.

Our room had greasy puddles and handprints all over the furniture and head board. Six condoms were also left in the side table drawer.

We will not be staying here again. Pull-out bed had old linens on it. Pillow had stain. Front desk made a big deal of finding new linens for it and then asked me to carry them myself even though I was still dealing with luggage. Sketchy activity into late night in the parking lot - didn't feel terribly safe.

Really enjoyed our stay, clean and comfy place to stay!

Clean, free pancakes after 8pm, nice staff, room was big, breakfast was good and plentiful. Right off of the highway, so easy to find.

Beds and pillows were TERRIBLE. I woke up with back pain throughout the night and in the morning. It went away as soon as I got home. The facilities weren't the most lavish, but they got the job done. Staff was nice, but it seemed a bit bare bones at times. Location is terrible, but that's not really the hotel's fault.

Comfortable bed. Friendly & courteous staff. Good breakfast and coffee all day. Ample well-lit parking.

The window could not be opened and the air from the air system was not fresh at all. I think a previous guest may have broken the no smoking rule.

The hotel was clean and the staff was friendly

GPS cant pick up were the hotel is exactly so don't rely on that to get you to the hotel. The hot tub was broken the entire time and the breakfast was subpar with the food not very well stocked.

Honestly worst hotel I have ever stayed at. My bed was broken, the toilet was clogged when we arrived, the water to shower was freezing, and the area the hotel is placed did not make me feel comfortable at all. I would not recommend this hotel because it looks nothing like the pictures. Also the staff told us when we arrived that you may have to turn on the refrigerator, it almost felt like they did not know we were coming at all.

nice location

needs new carpets/ and up dated

Kitchen, bed

No shampoo in room.

The bed was too soft.

Clean rooms

No bath tub . We ended up in a handicapped room that had a shower only. Other than that the room was fine nothing special.

Location

They gave me a smoking room and did not want that. Very dirty inside

Hotel provided shuttle service for marathon runners and was exceptionally organized. Rooms were great. Restaurant service wonderful

Can't think of anything they missed

It was the perfect stay before the Boston Marathon. They had everything needed to be prepared for the race... good Italian food close by, a fridge in the room, great breakfast in the morning, and even a shuttle to the start of the race!

They serve you in plastic cups. No restaurants. It says breakfast included but there is only a basket at the reception with a pile of croissants. Beautiful view over the trucks, therefor, you better not change your clothes in your room with no closing the curtains.

The room was comfortable, clean everything was fine. Nice breakfast spread and why don't all hotels have free wi-fi throughout?

Staff friendly, breakfast was good, hotel was clean, and the room met all of our needs. Would stay there again.

It was extremely clean, well stocked and the people were overly friendly and helpful!

The signage by the road was covered by the snow so we actually pulled into the hotel before the Residence Inn.

Straight forward living conditions. Decent bedding. Shower was great; two shower heads with a walk-in area. Easily accommodated two.

Only problem I had was that the remote for the 37" HDTV was missing in action. There was a remote for the AC, but we could not find the TV remote. Easily worked around by using the buttons on the side of the unit.

I liked the early check-in confirmation. Room was clean and upgraded and represented a very good deal for the price. Room was surprisingly quiet. I slept well.

very nice room and quite

no pool

great staff, especially in the restaurant.

the place is really for trade show people. i was just a generic visitor to Boston, and probably should have stayed at a smaller hotel.

The breakfast buffet was good.

The room we booked with Kayak was not the room we were given at the hotel. After a lengthy discussion they moved us to the renovated floor. Please note they were telling us it was Kayak's issue. I am sketicple now to book again through your site and or stay at that hotel again.

actual suite, with 'living room/ kitchen' as well as bedroom. Complimentary breakfast and evening 'manager's reception'

On leaving, left bad taste in my mouth when I discovered that using the water bottles provided added on a cost of $5 per bottle. It's not the cost that bothered me - it's the fact that there was no indication that there would be a charge.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

The kitchen in our suite worked wonderfully for our family.

The dining area was very cramped during breakfast times.

The pool and exercise room were great. It is close to everything without being in a busy part of town.

Everything about this hotel was exactly what we were looking for!

No.

Welcoming staff Clean room Everything worked

Nothing to dislike

This place was really quiet and very generous while my stay. I only was there for one night, due to my training I had for the weekend, but I got a chance to take a tour myself and did love the cleanliness of the hotel. Food was great at the hotel. Do recommend it !

Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money

Coffee machine should be better Noisy old AC Old Windows

Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out

My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...

Leaving the hotel.

Staff was very rude and unhelpful. The entire experience was terrible. Will never be returning/recommending this hotel.

This hotel is cheap with decent enough rooms that have just about whatever you may need for a short stay. Decent location for where we were visiting. A good value for a cheap hotel.

We had a non-smoking room, but our room was rather musty. Definitely messed with my sinuses. Opening the window helped. The place on the whole was a little musty, but the room particularly.

The provided pictures of the hotel are very old, so don't worry about those. The hotel ended up being much nicer than I expected. If you have money to spare, going somewhere else is probably for the best, but the nearest hotels are in Auburn or Worcester, so it comes down to what you're looking for. We wanted cheap and close to our friends we were visiting, and this gave us both. Much nicer hotels to be had, for sure, but if you're on a budget and are looking to be in the area for a couple days, this is a decent solution.