Worcester Hotels

The toilet rocked around when you sit on it, the shower valve was leaking at a good pace.

The bed was soft, the room was clean. They had a nice business room. The location is good if you want Worcester downtown. The walls aren't very sound proof, all night we heard doors slamming (they slam really hard whether you want them too or not). I could hear every word of the argument in the room next to me. The breakfast wasn't very good, the coffee was okay but what do you want for free.

A great disappointment! Staff were very confused and unprofessional upon check in. Took 20 minutes to check us in, then advised us they did not have room type we were guaranteed. As we checked into our room and settled in, we found hair in bathroom, mold on shower curtain. Bed linens smelled of body odor. Breakfast area was for sore eyes, low on food and no attendant to be found anywhere. At check out, we presented all the problems to the fdc, which occured during our one night (unsatisfied) stay. We were promised under hotel standards that we would receive a full refund under hotel's 100% Satisfaction Guarantee. To date we have not received any phone call, letter or refund. We will be contacting hotel headquarters in regards to this property. Will not stay again!!!!

room did not have desk lamp or easy chair which is usually standard in the hampton inn's I have stayed in. bathroom ceailing was all patched - it seemed as if this room was under renovation and should not have been used until it was finished. breakfast was good as was pool and fitness facility. location great.

We had decided to use this hotel for my daughter's out of town wedding (40 rooms for a span of 2 nights). It went so terribly wrong. When we arrived at 3:00 pm (check in time) there was only one person at the desk who was extremely overwhelmed. None of the rooms were clean and we all had to wait in the lobby until 4:30 pm until we could get keys. We should have run then but things only got worse. They put my daughter (the bride) first in a dirty room, then gave her a room that smelled of smoke. Some of the bridal party experienced no shower curtain and a buzzing noise that started at 1:00 AM which all seemed so minor to what came next. We came back from the wedding only to find they locked my sister out of her room and refused to let her in! Although we had booked the room for two nights, they said we only paid for one so we were not allowed back in the room!!! We asked for a receipt of how much they had put on our credit card and they said they could not give it to us. After my husband was on the phone with the manager for 1/2 hr (amazing he didn't have a heart attack right there) they finally agreed my sister could get her belongings from the room. She ended up having to stay in our room, while we all had to share a king size bed!! When my husband asked about their 100% guarantee they said we would need to take it up with Corporate - nice. My husband asked to meet the manager when he came in the next morning at 7:00 AM. When he met with him, he said he was sorry and we would not have to pay for one night's stay - seriously. They also said they gave us a room to eat breakfast in, that we did not ask for. When I think back to how beautiful the most important day in my child's life was, I need to totally block out the embarassment and heartache this establishment caused. Do not be fooled by the pretty exterior, for the customer service on the inside is just a shame. So sad this happened to my guests - truly unbelievable that they would treat people who brought them s...