Pros (+) Kayak messed up my booking, they booked me in a fully booked hotel
4 stars
Hilton Vancouver Metrotown
Photos of Hilton Vancouver Metrotown
Overview
Hilton Vancouver Metrotown is situated in Burnaby and is within a 10-minute walk of Metrotown Railway Station. It is close to Crystal Mall, eateries and shops.
There are a variety of facilities available to guests of Hilton Hotel Vancouver Metrotown Burnaby, such as an outdoor pool, a Jacuzzi and meeting facilities. Convenient services include an express check-in/check-out feature and a luggage storage facility.
All the rooms at the hotel include movies-on-demand, plus all the necessities for a comfortable stay. Hot drinks can be made with the provided tea and coffee supplies. The hotel also has several connecting rooms to accommodate families.
Hilton Vancouver Metrotown has a convenient café, perfect for those wanting a meal without leaving the property.
Hilton Hotel Vancouver Metrotown Burnaby is situated within a short walk of Metropolis at Metrotown. Guests can also discover Vancouver Public Library.
Latest deals for Hilton Vancouver Metrotown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Vancouver Metrotown
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
Dining
- Special diet menus (on request)
- Microwave
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- Allergy-free room
- No smoking
General
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Telephone
- Privacy curtain
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Services and conveniences
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Pool and spa
- Rooftop pool
- Hot tub
- Outdoor pool
Bedroom
- Feather pillow
- Alarm clock
- Sofa bed
Parking and transportation
- EV charging station
- Parking
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Child pool
Things to do
- Casino
Fitness
- Fitness center
Reviews of Hilton Vancouver Metrotown
8.2
Very good
808 verified ratings
Wonderful
343
Very good
187
Good
114
Okay
60
Fair
54
Mediocre
16
Poor
34
Summary of reviews
Guests say
Guests appreciated the cleanliness and location of the hotel, highlighting the comfortable beds and helpful staff. However, there were significant complaints regarding the service, particularly the rudeness of staff and inefficiencies like limited elevators and issues with key cards. Some guests also mentioned frustrations with paid amenities and parking design.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.2 out of 10
20 reviews
7.6 out of 10
5 reviews
All reviews
Pros (+) The hotel is in a nice location. It was very easy to get to and from Vancouver via the Skytrain. The hotel was clean and well maintained.
Cons (-) No real concerns.
Pros (+) Walking distance to shopping and restaurants.
Cons (-) Parking garage is very awkward and confusing. The parking spaces are small and narrow.
Pros (+) Quiet at night
Cons (-) Room was very stuffy and AC machine was very loud, even in the low setting. We expected complimentary slippers, toothpaste and toothbrush considering the Hilton is a higher end hotel. But no.. And no complimentary water. These small things go a long way and it's ridiculous that we would have to pay $12 to stay at a hotel. Really unimpressed with the Hilton
Pros (+) Private entrance parking
Cons (-) Price
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the common facilities available to guests at Hilton Vancouver Metrotown?
Hilton Vancouver Metrotown offers an outdoor pool, a Jacuzzi, meeting facilities, and an express check-in/check-out feature. Additionally, the hotel has a convenient café for on-site dining.
What are the main concerns about the hotel's services according to guest reviews?
Guests have expressed concerns about the lack of room cleaning during their stay, additional charges for water, unavailable pool, and issues with the night staff's customer service.
What practical information can you provide about the hotel's location and nearby attractions?
Hilton Vancouver Metrotown is conveniently located within a short walk of Metropolis at Metrotown and near various public transport options. Nearby attractions include Crystal Mall, restaurants, and shops.
What are the positive aspects of the hotel's amenities and services according to guest reviews?
Guests have praised the hotel's comfortable and clean rooms, helpful staff, quiet environment, and the convenience of the location near the commercial center and public transport.
What are the concerns about the hotel's pricing and additional charges according to guest reviews?
Guests have expressed concerns about the high pricing, additional charges for parking, overpriced food and beverages, and unexpected increases in room rates.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a view, particularly those facing the mountains or city lights for a more enjoyable stay.
Consider Bringing Your Own Snacks
Some guests suggested bringing your own snacks and drinks, as the hotel's cafe and in-room amenities were mentioned to be limited and overpriced.
Check Room Cleaning Policy
A few guests mentioned that the room cleaning service was not provided during their stay, so it's advisable to inquire about the cleaning policy upon check-in.
Be Mindful of Parking Charges
Several guests highlighted the additional cost for parking, so it's worth considering this extra expense when budgeting for your stay.
Inquire About Loyalty Benefits
Some guests expressed disappointment with the lack of acknowledgment for their loyalty, so it may be beneficial to inquire about loyalty benefits or rewards during the booking process.
Verify Internet Access
A few guests reported issues with the Wi-Fi, so it's advisable to verify the internet access and inquire about any potential limitations before your stay.
Consider Bringing Toiletries
Some guests mentioned that bathroom supplies were not replenished promptly, so it might be helpful to bring along your own toiletries for convenience.
Check for Room Amenities
As some guests mentioned the absence of a microwave in the room, it's advisable to check the room amenities beforehand if you require specific facilities.
Be Aware of Noise Levels
A couple of guests noted that the soundproofing in the rooms was inadequate, so it's worth considering this aspect if you are sensitive to noise.
Plan for Breakfast
While the hotel offers breakfast, it's important to note that it may not be included in the room rate, so it's advisable to plan for this additional cost.
Location
6083 McKay Avenue, Burnaby, BC V5H 2W7
What's nearby
- Burnaby Public Library Bob Prittie Metrotown Branch159 yd
- Metrotown Railway Station354 yd
- Lobley Park0.6 mi
- Forglen Park0.7 mi
- Central Park0.9 mi
- Michael J Fox Theatre1.2 mi
- EA Canada1.3 mi
- Avondale Park1.8 mi
- Harwood Park1.8 mi
- Burnaby Village Museum1.9 mi
- Nikkei National Museum & Cultural Centre2 mi
- Buckingham Park2.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Vancouver Metrotown
Low season | January |
|---|---|
High season | July |
Average price (weeknight) | $394 |
Average price (weekend night) | $351 |
When to book a room at Hilton Vancouver Metrotown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Vancouver Metrotown
FAQs when booking at Hilton Vancouver Metrotown
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Value for money | 7.6 |
|---|---|
Distance to city center | 3.5 mi |
Nearest Airport | Vancouver Coal Harbour |
Distance to airport | 6.6 mi |
Everything you need to know for your stay in Burnaby
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