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It was an excellent hospitality from day one to last day,very cooperate managment , flexible and doing there best to serve the customer in the fancy way . I realy highly recommend this luxury hotel to every body
it's one of the famous hotels in Riyadh, with good shopping mall, and the restaurant is great (entercote) the staff, not helping at all. the receptionist keep asking for silly things till the manager came and helped. although the safety box in this 5 stars hotel wasn't working. and took more an hour to find out who is going to fix it. and then it took another 30 mins to fix it. and after that the technician said i can't fix this part i need the duty manager to attend :s .... really disappointed.
When I booked my room I mentioned that I was coming for my honeymoon and they didnt decorate the room till I came. They requested that I vacat the room for an hour so they can decorate it. Their romantic decoration wasn't very good.
I liked the atmosphere also the luxury . -I could hear the other room flush the toilet.walls are paper thing .- It took 20 min to get my car.-too expensive for poor service.
The room in the hotel is an excellent room with a lot of accessories and automated which make your staying comfortable and relax. the hotel is located in a very busy area which case you stress to reach to the hotel from the traffic.
The service Internet connection is expensive.
good service, fast check in, fast check out.
large rooms, clean and good service
location the way they deal with custmers when check in , its baaaaaaaaaaaaad u have to pay first full amount then u get ur key , is it 5 or7 star ??????????
High life standard and quiet sleeping . Room services and cleaning shouldn’t done during the guest sleeping .
Clean rooms. Friendly staff. Great restaurant. HDTV with over 40 channels. Free internet. Bathtub sink was faulty. No map of the city at the reception! A guy working there knocked my door late in the evening and wanted to check my minibar! Although I stayed at a non-smoking floor, the smell of smoke was reaking
on check in the reception staff were unable to find my booking which caused some delay on arrival.
Very clean, helpful staff, good car service to move around town. Free wifi everywhere. Restaurant had no menu service - only buffet (which was excellent but still they have menu but just don't offer it). Very limited security - which is not for me an issue as I consider the kingdom as safe as another place - but many american colleagues went to other hotels because of this.
Free high speed internet Friendly staff LCD TV New furniture
unexperience staff, limited offers in restaurants etc., no staff at the gym no staff for the pool services (towels etc) Poor reception services no airport pick-up despite request, faxes from outside for me lost, expensive hotel taxis
Excellent location, room value to amount paid as compeared to 5 stars hotels in Riyadh is fair. Room services, maintinance & laundry service were prompt with very good quliaty. ( I didnt try gym resturants in this trip) Standard & quiality needs little improvment to compeat in service.
The given room was nice. However, only after demanding upon check-in the higher catagorie roomtype that I booked through Booking.com. Begging for service at this hotel is a must! During my 5-night stay all what could go wrong went wrong and staff was clearly not well-trained to handle any situation. From check-in till check-out a horrifying experience.
only location it's a mediocre hotel
good for shopping and buissnes the breakfast is bad
Easy to find. Good location. Pleasant new hotel. Free Wi-fi Reception a bit slow
Size of room was very good and facilities were adequate. Very noisy particularly if you get a room with a connecting door
The rooms were big Service very slow .
breakfast dust from the floor carpet
Nice central location
close to everything as a business hotel although internet is free, it is very week.
Location is excellent. Services are good. Tile floors between rooms echo sound of footsteps, especially at night
Location, breakfast no business center, which make it not switable if you are traveling for business,
Nice place, completely new, in the main center at 1 minute from Four Season and one big mall. The swimming Pool, in March 2010, was still under construction.
The hotel was good value for money, it was clean, had plenty of facilities, good food, very big rooms, clean and appropriately equiped The hotel staff was rather clueless, hadn't booked our room and only arranged for rooms when forwarded the booking.com booking acknowledgment. Hotel seems pretty new, feels a bit half-finished at places. No signage for example. Tried to find business center, told it's on 6th floor, no doors marked. Had to have bell boy come and point out an anonymously looking door which housed the business center. Overall good value for money, great for a business trip. 4 not 5 star.
I like most their friendly express check in and the upgrade of my reservation as it was not available ! :) the electronic key was not working twice and it was time wasting :(
facilities, services, and room equiepments The reservation through online wasnt align with hotel which made me inconviencne for me
the approximate to down town room not clean,food buffet to expansive and less varity,,very olllllld hotel,,,,u can smell it ,,,,,
Th ehotel is very nice but the rooms are in need of renovation and the internet access is extremely slow. Other than that it was very good. Internet Access
The free internet connection. They also informed that they are currently building new internet hall for guests.
rate is reasonable
The location of hotel is very excellent, it takes around 15mins from AirPort and if you want to go to computer zone or shopping mall, it is also very near. The room is clean and staff is kind. but the biggest problem is Internet is very slow. It will be a big issue of business person if you want to process your business during stay in hotel.
They had a parking next to the entrance door The room was dirty, the bed was uncomfortable, the toilet was dirty, very dull dim lights and the food was horrible downstairs. The breakfast is worthless and the free internet does not work at all!
The room is not bad hotel of 3 stars
Internet accessability, fair price No gymnasium available
Very spacious and comfotable room. WiFi very unpredictable, noisy dogs outside at night, room service manager did not understand the order and breakfast was not delivered( Chef did not know what a poached egg was, even though it was on the menu!!).
Nothing. Absolutely nothing. I did not like the location, the room, the internet service, the restaurant food,i did not like anything. I dont understand how golden tulip lets these people call their hotel golden tulip! its nothing like the other golden tulips'!
The location is fairly good. The staff is friendly, the room size is reasnable. The car parking is desaster!! the hotel has only one gate (on the front side) however the cap park is in the back, so you have to pass through the backdoor where is the kitchen gate is there!
It's a very good comfort hotel with very good location I think it's little bit expensive , and there's no gym as shown on the hotel facilities on your Web
It's cheap hotel. Breakfast was not that good. Room wall was not clean. I requested a child bed three times until they provide me with it.
Check-in staff are friendly and quick at their job. Room service is also quick but quality of food and cleanliness is horrible. Room furniture is old and worn out but room is functional. Room service cutlery and tray are sticky and dirty. The trays seem like they have not been washed for a month. The room service food order comes wrong. The kitchen staff manning the telephones do not understand what is really required. The hotel should not be categorised as 4* it is more like 3* or 3.5* max.
I like the breakfast, it is really good and many choices. the room is too old, smelly, nosiy, giving you a feeling that you are not in a four start hotel but one star max......
Very friendly Reception staff. Looby is good where you can sit and relax a bit. Well they are charging too much for the internet WiFi while most of the hotels are giving this for free with stay. Also rooms are very old furnished and toilets are not clean at all. It requires major renuvation.
Bad hotel with normal stuff. Not clean, very very cheap equipment. Bad hotel with normal stuff. Not clean, very very cheap equipment.
Located in the city center The building is old smoke smell all over the room while it is non-smoking room I request for baby cot but they did not bring anything the fernature is old The room does not worth the money you pay the overall is 2 out of 10
The hotel location was good which gives you a better accessibility to the main roads of the city. The hotel location was good which gives you a better accessibility to the main roads of the city. The hotel is poor and below standard overall. You have to lower your expectation to the bottom if you want to spend some time there. Dirty or on other world “The Dirty". Nothing to say more.
near the heart of Riyadh Actually the facilitities and room out fit were out of date they're very old but convenient for couple of days business trip
The staff of the hotel were excellent and helpful, good location, excellent breakfast, late check out
Very helpfull and kind staff!!!Good breakfast Water pression is very low and you can not have a good shower. A lot of noises from nearby construction. This of course doesn't depend from the Hotel but from the area which is developping fastly.No Wifi internet!!
the staff was friendly, room's was good and comfort, the location is good in one of best street's of Riyadh. value for money is unfair. very high for 4 star and in Riyadh. berakfast buffet was not that much can make it in home.
room very well furnished and fairly good attention very dirty surroundings with a mosk in front. pretty noise when is praying time, but of course, this is not a turistic place so they do not really care what you think. Generally speaking a very crowded and dirty "capital"
I like the professionalism of staff
when ever my riyadh trip I am staying this hotel. always I am staying in first floor as my request. this time they request to me to six floor. It was very nice and I think just renovated. staff is very excellant and friendly. I think this hotel is very growing up in riyadh without any International name. credit for the hotel staff.
Good location and good sized rooms with WIFI. Good staff who were helpful
really I feel like my home. Staffs are very friendly and quite. The room is very designed and comfortable.Especially their welcome complimentary and the free internet services are surprised. All room amenities are modern and first time I see like this service in my all travel trip. Really I enjoid.
I have travelled several times to Saudi Arabia and stayed in differant Hotels. But I got incredible satisfaction from this hotel other than hotels. The room is renovated and the amenities are very excellant. I think this is more than 5 star hotel facilities.
It is a good place, and gives good prices. Also, I enjoyed the Indian dinner. The transportation from the king Khalid airport to hotel was below the average and expensive.
The hotel staff from the reception, to room service,porters , chefs,all were very friendly and very helpful.The room was very spacious and comfortable.You get the feeling that they are happy to serve you The dinner buffet could have scope for improvement, perhaps more international