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Best Western Priory Hotel

Tollgate, Bury St Edmunds, IP32 6EH, United Kingdom
+44 128 476 6181

$117+

Mon 12/5 Check in
Tue 12/6 Check out

Overall guest ratings

7.5/10 Good
Based on 335 reviews

Review highlights

  • 9.1
  • 8.1
  • 4.9
  • 4.2

Good to know

  • Pleasant hotel grounds

Nearby

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    About

    BEST WESTERN Priory Hotel in Bury St Edmunds is a rare breed indeed. The welcome is warm and personal and the standards are high, which few can say in the same breath! We never compromise your comfort, and we'll do everything within our professional power to maintain an 'oasis of calm' during your stay! The Garden Restaurant offers service with a smile and dishes with a difference...earning two AA rosettes for our efforts! As an AA three star hotel with an 81% merit score, we're a 'must-visit', and free parking inside our walled grounds makes us a viable option for the business traveler too. Meetings and conferences are enhanced with Wi-Fi throughout the hotel and bedrooms, and we come highly recommended for all special events. Attention to detail and commitment to quality are key to our guests' comfort and well-being...which means we enjoy a reputation as a premier venue in Suffolk and wider East Anglia. Enjoy your stay.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Free parking
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Facilities for Disabled Guests
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    Reviews

    Guest reviews

    Overall Rating

    7.5 Good
    Based on 335 reviews
    • 9.1 "Terrific location."
    • 8.1 "Breakfast is good."
    • 7.9 "Good service."
    • 7.3 "Good amenities."
    • 5.8 "Food is average."
    • 4.9 "Rooms are not good."
    • 4.2 "Bar is not good."
    • 2.5 "Disappointing internet connection."
    • 2.4 "Horrible vibe."
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    Overall Rating

    7.6 Good
    Based on 281 reviews
    • 9.3 "Terrific location."
      9.4 "Great parking, according to 94%."
      8.5 "City centre within easy reach, said 85%."
    • 8.0 "Breakfast is good."
    • 7.7 "Good service."
      9.6 "96% found the staff to be very friendly."
      9.5 "95% said the reception staff was great."
    • 7.5 "Good amenities."
      9.7 "97% found the grounds to be nice."
    • 5.8 "Food is average."
    • 5.5 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      1.9 "81% complained about the bathroom."
      1.4 "For 86%, the rooms looked old."
      1.2 "88% found problems with the furniture."
      1.3 "87% thought they were poorly maintained."
      2.1 "79% had problems with the shower."
    • 3.4 "Bar is not good."
    • 2.6 "Horrible vibe."
      2.0 "80% criticized the unstylish hotel."
      2.5 "75% didn't like the unstylish hotel."
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    Overall Rating

    7.8 Good
    Based on 26 reviews
    • 7.8 "Good service."
      9.8 "98% found the staff to be very friendly."
    • 4.8 "Rooms are not good."
      2.3 "77% complained about the bathroom."

    Overall Rating

    7.2 Good
    Based on 26 reviews
    • 8.3 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.1 "Breakfast is good."
    • 6.6 "Average comfort."
    • 5.1 "Rooms are ok."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Pleasant hotel grounds"
    data provided by TrustYou

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