Would you like to save as your currency permanently or for this visit only?
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Everything was good.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
The hotels proximity to the airport Lack of parking
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Great value for money and shuttle to airport excellent.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Helpfulness of staff
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
We had a peasant stay!
location, room and amenities. great business center should not charge for internet access
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
That it was situated next to the Rhine The extra charges, i.e. garage parking
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
fantastic hotel best ever
The facilities Some of the hotel personnel were less than courteous.
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
Ok Old furniture
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Easy access to transport means (bus and train), clean rooms. Nothing special.
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
Great location next to the train / bus station Friendly stuff Clean rooms with comfortable beds and everything you need Wi-fi is slow and spotty
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
Personnel friendly and helpful.
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
Free drink at check in Price for breakfast much too high
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
Excellent and comfortable
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Nothing to really comment about other than it was close to my office work place. But this situation was unique to my situation and not for all travelers. The rooms was small for the price I paid for a 4 star hotel USD $---/nite. The location was not the best and the parking entrance through an auto elevator that is so narrow that you fear of scratching your car when entering the elevator to park.
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
Convenient to FRA Airport
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
Nice Rooms, Excellent Breakfast
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
the free shuttle
it was comfortable for teh prize I paid a little loud
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
team of the hotel at the reciption are very good , the waters also . poor breakfast .
Location relevant to our destination was ideal Standard of houskeeping staff is very low
Room very good and the breakfast is great. Good price if you book in advance.
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Room comfort was excelent and good location ( very quiet )
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
Location, cleanliness. Fitness area was small and TOO HOT.
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
Clean, quiet room. Nice breakfast.
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
Staff answered my question immediately about church services in the vicinity.
the spa was excellent
very clean, good breakfast
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
The facilities. Parking.
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
bad ventilation in bathroom, and hard to get key for locker in sauna
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
no hot water/coffee-making facilities in room
everything ok internet
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Quiet, comfortable room No in-house fitness center.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
comfort of room, availability of computers and restaurant
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
Fresh room, top class!
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
Excellent facilities, staff and rooms. A superb breakfast and park setting.
Friendly people Long (but nice!) walk to city centre.
I loved the park like setting of the Hotel.
Location, friendly staff, excellent breakfast
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
Proximity to the center of the town No free internet access and parking is too expensive!
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Expensive Internet: €22/day is a bit too much.
very nice staff, good location no free internet
Large room Not soundproof, in need of renovation, you only get free wifi if you are a HH member
Near the center, friendly staff
Close to historic center and train station. Good alternative to staying in Frankfurt.
very helpful staff, walking distance to city center,
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Customer service No
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
Good breakfast and location Wi-fi at $20 a night.
Roomy room No wifi in room unless you paid
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Service was too good. Everything was good.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
nice atmosphere, nice rooms and excellent pool and gym. breakfast time limit at 9am is ridiculus. Biblioteck closed during weekend is ridiculus too.
Modern and very clean hotel. Nice surroundings. Great breakfast.
Excellent quality business hotel with high standards. Good buffet breakfast. Convenient location as stopover from autobahn. Extortionate charge for accommodating a dog in room.
A very decent place to stay, room was spacious and clean, and had a good -sized fridge (there was also a hotplate but strangely no crockery or utensils!). The staff were polite and helpful, and the hotel is well situated for the clty centre.
Pleasant room, great bathroom. Very clean. Friendly and efficient staff. I will probably return to the Ramada.
Lot of noise from traffic
It is a nice hotel, almost a family house. Functional, near to the city center.
Location and staff Would have liked to have a coffee pot in the room
Friendly welcome, competent staff. Room was cool, bedding was not warm
the comfort of the rooms the excellent service from every member of staff we were made to feel special something you dont get very often nothing at all
A nice central hotel. Clean and tidy. A smart dinning room that was absolutely spotless. There was no fridge or tea/coffee making facilities. This would have been highly desirable with the very hot weather.
Very polite personnel and also very clean rooms. Also they are helpful and the condition of the Hotel is very good. With these rates it was very annoying that there was not any kind of free internet connection. The only possibility was to pay 10euro for 60 minutes of internet connection..... and more if you need more time. In 2010 10euro for 60 minutes Internet they must be joking...
Excellent service. Very responsive staff. Good breakfast. Quiet room at extra charge. Internet at extra charge. Breakfast not included in room price.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Good breakfast No free wireless internet, though listed
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean & nice Nothing
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
* Location - Centrally located on the main street with lots to do w/i walking distance * Staff - Extremely helpful front desk * Value for the money
Everything was great, very friendly staff and great food My Mom and I had to leave at 5:15 am for the airport. Since we were on vacation we had plenty of luggage. When we got ready to leave I carried all of the luggage to the elevator and tyo my surprise the elevator was shut down. I had to carry all of the luggage from the second floor by myself. I guess I felt for what I paid for the 9 days they could have made some sort of arrangement.
The hotel was clean and spacious. I really enjoyed it. The staff was great too.
The price is too high!
It was close to several good restaurants and a nice shopping area. The hotel did offer wireless internet, but did not have a business center with a PC for use by travelers who did not have their own laptops.
Location No air conditioning. No safety deposit box. Yet classed as 4 star.
Silent place, in the middle of centre of Gross Gerau, quite close to Darmstatd and Frankfurt by car Breakfast untill 10a.m. only
We were offered a spacious room and the restaurant food was excellent.
Convenient for airport and motorways. Swimming pool. Excellent restaurant. Pleasant and quiet town centre location.
Comfortable bed, good breakfast. In the centre of town, close to shops etc. Good prices in restaurant, especially lunchtime.