Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
We had a peasant stay!
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
location, room and amenities. great business center should not charge for internet access
That it was situated next to the Rhine The extra charges, i.e. garage parking
Very friendly and helpful staff who want to do things right. Clean and appropriately sized rooms. Quiet location just outside of town. Wireless internet access.
Very peaceful setting
Price/value, rooms poor breakfast, bad internet connection
Nice hotel in nice position Very slow restairant service on a quiet evening
The excellent service, care for the guests. This is a hystoric old mill, restaured and very homely made, in the middle of the nature. Comfortable rooms. Very good breakfast, always fresh. Not so easy to find, needs more indications in the city
Nice country style hotel. Very spatious,confortable room. Rich breakfast, wonderful forest arround. Easy to arrive to Frankfurt City or Airport. Staff could be a little bit more servicial.Some rooms are in the second floow, without elevator - in case you have heavy luggage...
privacy, nothing, it was just perfect
Decent hotel with a helpful staff Just too bad they did not inform me in advance that the historic room I had reserved was not available as - apparently - the previous guests had decided to extend their stay. instead, I ended up in a non-descript basic room in the "new" wing. also. furniture (esp. tables) could do with a bit of cleaning in the restaurant..
very comfortable and homely good central location
Friendly staff. Excellent central location with lots of shopping, sightseeing, restaurants and a dance studio all close by. The hotel is ust off the the main street in a courtyard so a bit quieter. Really nice comfortable room. Pretty breakfast room. The bathroom has almost no surfaces to put stuff on. The toilet was a bit tempermental. There is not enough sound-proofing between guest rooms. Maybe I'm spoiled by larger, more expensive hotels. But the price was right. I would stay here again.
The hotel room was very clean and tidy and the staff friendly. There were no hot drink facilities in the room and so i was charged for the cup of tea that i wanted upon my arrival. It would have been nice to have been provided with a kettle and some tea bags/coffee sachets etc..
Everything More leaflet information about sehenswurdigkeiten
Clossness to the Station and some of the city sights
The staff was very nice and the hotel was pretty clean. The mattress and the pillow was uncomfortable (quite soft) but I understand that this is subjective
very good breakfast and near everything (Rivercruises and railwaystation) no fridge in the room, very bad noise suppression
Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.
Car Park was part of the Hotel, not on the Street as with some Hotels. No complaints at all.
Great location, friendly staff. Good variety for breakfast.
Location was great, breakfast was excellent, room was very clean. Highly recomment this hotel.
Everything is quite well organised. There is a personal touch by the staff. They are always eager to help you and make your stay as comofrtable as possible. Nothing in particular.
the fact they spoke english Cab Driver took me to the wrong Hotel
it was very close to the airport. the breakfast was very good. coffee and tea in the room.
The staff was very helpful. The cab driver has guided me properly to search for the check-in counters in the international Airport. The loneliness in the hotel when I checked-in made me a bit scarry. They have to improve breakfast. Moreover the location of the Hotel is in the Industrial Area, hence difficult to move around.
The price I chose was good, this would be the only thing I like best during my stay at the hotel. the location was a little bit far away from airport and train station.
Staff was very helpful. Rooms and bathrooms were very nice size and clean No free wireless internet
We stayed at Airport Hotel Walldorf twice; the night we arrived in Germany and two weeks later on the night before we left. The staff was very friendly and accommodating especially since we had to leave at 5:30am to catch our international flight. Our rooms were nice, especially the one on our last stay. It was the best bed of our entire 2 week trip!
This was our second stay at this hotel. They have an excellent breakfast and are a good value. Great for a night or two between flights and if you have a car. Some confusion about shuttle bus service or lack there of. Hotel staff arranged for a bus to take us to the airport for 15eros. None from the airport although we asked many bus drivers, finally took a cab for 21 euros. Not for a long term stay. Only a few places to eat and nothing to see if your on foot,
free internet no
shower was good, breakfast also we planned a visit to the sauna, this was not possible because there was nogt enough interest we slept above the entrance, awoke 2 x because of rumours in the night of new customers
A basic hotel with premises for conferense meetins. Everything is clean and staff are friendly and helpful. Near to autobahn. Some noice from the autobahn. Can be warm during warm summer days
1.There was a good chice at the breakfast buffet, 1.One pillow on the beds,not enoug!.2. The compilimentary water in our room was never replaced during our 3 night stay.3 The fruit salad was not fresh at breakfast, it was tinned which was disappointing.
Position near to the freeway. cheap hotel The maid entered the room while we were sleeping; the room could be cleaner
Nice atmosphere in the bar & friendly staff The shower (with infrastructure for disabled people): flooded the entire bathroom. I suppose this is not the case in all rooms though.
nice room, friendly people/ staff for us the cushions and matrass were too soft, but we realise this is very personal. There was a smell of eggs when we came into the room the first and second time (comming from the bathroom) a few hours later it was gone the bar looked closed at eleven? or may be not enough guests?
Late check in possibility, quiet room, good bed and breakfast. Friendly personnel at the reception and restaurant.
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
Ok Old furniture
The facilities Some of the hotel personnel were less than courteous.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
fantastic hotel best ever
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
Nothing to really comment about other than it was close to my office work place. But this situation was unique to my situation and not for all travelers. The rooms was small for the price I paid for a 4 star hotel USD $---/nite. The location was not the best and the parking entrance through an auto elevator that is so narrow that you fear of scratching your car when entering the elevator to park.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
comfort of room, availability of computers and restaurant
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Receptionist tried to be very helpful Ambient temperature was below freezing at night but the heating in my room did not work! Complained, but very difficult to contact reception as it was not manned for a long time. Asked for a rebate in the morning as we had paid in advance but was informed that an engineer would have to check out the heating first at 0900. We had to depart at 0830...Have had no information from hotel since. Also there was a strong smell coming from, I believe, the shower drain.
breakfast just brill light switches kept turning on when moving around while sleeping and only one pillow
Staff was very helpful and the area was quiet. We had to have rooms changed to nonsmoking even though nonsmoking had been our pregerences.
The friendly and helpful hotel staff were the only good thing about this establishment. The bar and restaurant was closed for a fortnight due to staff holidays! The internet was not available anywhere in the hotel. The shower room was too small. The carpet was stained. There was only one pillow in the room.
Hotel staff was perfect and variety of the breakfast was very good too :-) Closed hours in the bar
Clean comfortable room, good service and good breakfast
Room was very clean and the breakfast was outstanding. Very small room
Clean, quiet room in quaint little town near Frankfurt Flughafen. Comfortable bed and good shower. Public transportation from airport to hotel. Nice restaurants and amenities nearby. The bus trip from the airport is pretty straightforward, but a little confusing to find the right bus (it's regional bus #64) and it's a long trip with many stops. But the bus drivers were very kind.
they are friendlyand very helpful and i hope ,they will stay like that , also breakfast facilty and the range is very good
Very nice and pleasant staff. Warm environment ant atmosphere.
Very friendly and nice. Good hotel compared to price.
THe cleanliness of the room and the up to date linens and bedding. The fact that the street noise was horrible.. Most of the double rooms look over the main street right above a bus stop that has busses running all night long. Also there is a pub at the base of the hotel where lots of loud arguments took place at closing or after 11 pm.
Closeness to the city transport (bus, train) to Frankfurt;
bad ventilation in bathroom, and hard to get key for locker in sauna
no hot water/coffee-making facilities in room
everything ok internet
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Quiet, comfortable room No in-house fitness center.
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean & nice Nothing
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Good breakfast No free wireless internet, though listed
Free internet in rooms (via LAN-cable), free video on demand, breakfast buffet It is far away from the centre (quite a bit of walking as from 19h onwards there is no public transport), the rooms are quite noisy (from 5:30 onwards I repeatedly heard the alarm clocks go off in the neighbouring rooms = too little sleep for me)
Excellent multimedia service, easy internet access
Email was accessible in the rooms without extra costs, quiet environment, everything new. The doors in the hotel have a bad design so that they clap very loud at each use. It is therefore almost impossible to find sleep if you have a room close to the staircase doors.
Descriptions is in accordance with reality.
cosy room, noise insulation is excellent. Nice breakfast buffet.
Very nice hotel, pleasant staff, excellent breakfast including warm dishes; would stay there again for sure
Internet via LAN, video-on-demand and breakfast buffet included Internet via TV didn't work properly (poor user interface, poor connectivity via the keyboard), videos didn't change since half a year, poor bus service (only one an hour in the evening)
Cheap bike hire.
Check in was quick with information pre printed. Room was very nice, clean and well taken care of. Free breakfast was too late on Sat to make our morning international flight.
There is no WiFi. No information about the number of reception.
We stay at the Hammer am Bahnhof every year. Coming and going to the L. A. area these are our arriving and leaving stops in Europe. I knew Mr. Hammer, and I must say that the new management is at least as good as the old one, in serving their guests as it was by Mr. Hammer. Connections to all international train lines. Rine/Main ship tours. 20 minutes from the Airport FRA by train to Mainz.
Location. Right across the street from rail station and tram stops
It was very close to the train station. You could walk to the main part of Mainz in a few minutes.
Great location in center of Mainz ,opposite the Train station it is great for futhrer trips to Rhein region.Great value for money, clean room with air con and comfortable bed+ good choice for breakfast,makes stay at hotel Hammer nice experience.We are coming back.
The receptionist was very helpful. The continental breakfast was excellent. The shower drained slowly
Great location. Not noisy at all (unless we had the windows open!). Great staff, very helpful and friendly. The spa was not really much of a spa...old and not very appealing.
Location, and we had a very nice room with a view over the transport center plaza. It was not noisy and made for interesting viewing of people, trains, buses, taxis, trolleys and bicycles all making their way to somewhere. It was picturesque with evening lighting. We used the convenience of the train station after sailing the Rhein from Mainz to Koblenz. We rode the train back to Mainz and were steps from the hotel. The restuarant was not open in the evening. It is difficult to find by car, but excellent for public transportation.
The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.
Waking up late because the location inside a courtyard was so peaceful although a stone's throw from the Rhine and busy road and railway. The walk along the Rhine into town made it a bonus being just outside the centre. Good personal service. We were asked what time we wanted breakfast!
Customer service, character hotel and good, inclusive breakfast. Close to bus Bit of aeroplane noise
A quiet stay near the motorway and within 2 miles of the inner city without the noice and the high prices It is a bit difficult to checkin late
The hotel was chosen as nothing else was available.
Very friendly staff Price on internet was cheaper than actual price - why?
Location of Hotel is very easy. Quality of hotel is good. Very good hotel for one or two night stay near Frankfurt.
Rooms were very nicely decorated. Single room was a good size would have been used as a twin in most hotels! Limited facilities due to easter holiday period, room would have been better with an Arm chair to rest in also TEA/Coffee making facility
However the decorating is very 70's, the room was fair sized and fair equipped. Don't expect romantic or luxury feelings, though a warm welcome in fair conditions. I used the room for freshen up and sleeping only and with that in mind, it was good value for the money. The staff was friendly and it was no problem to stay another night for the same price. Overall, I had a nice and pleasant stay. In contrary to the hotel's facilities and rooms, I won't advise to go and eat in the hotel's restaurant. The only dinner I eat over there was really lacking any quality and way overpriced. The breakfastbuffet was good, though expensive as well in comparison to the hotels in de surroundings.
It was an upper class hotel. Sauna swimming poor outstanding breakfast confortable room A king size bed would have made the staying perfect
The hohtel staff was courteous. The service was good. And the chef went out of the way to provide me with my special food requirement. It was a very pleasant experience.
Location, excellent service, friendly and helpful staff, large room with flat TV, great breakfast. Slow wireless acces in the room
I was thrilled to find the easy location and well signed directions from the Rollwald S Bahn station. The staff at the hotel were extraordinary. I had not one bad experience. I will most definitely stay again.
Hotel well situated with generally good facilities and good restaurant It was an extremely hot day and the room was not air-conditioned
really good. ....all good
The main purpose to visit this hotel to be near to my friends in Seligenstadt, menawhile the hotel location and facilities is very good. The breakfast is rich and the nature nearby is wonderful. some rooms needs to be renewd.
The rooms were kept in good condition and the location.. You have to pay for internet and it is by the hour. Even if you used the computer in the lobby. I would think that the lobby computer would at least be free.
Nice quiet hotel. The whole floor was non-smoking which means no smoke in the corridor. We had to wait for almost a half hour in the hotel restaurant for our drinks! Not sure if they arrived because we left thirsty to our rooms to get a cola from the mini-bar!
Shoud be refreshed (the rooms)
is something to like at this hotel??? very, very dirty rooms with bad smel, in the bathroom you can find shampoo from a hotel of Tunis, hair conditioner from a French hotel, breakfast very simply and not suficient, we don`t have possibilities to drink a water after 10 p.m.
Friendly staff. Not a luxury hotel but comfortable accomodation with character and a good restaurant.
The location How to get into the hotel after mid-night.
problems are solved quick and easy. Very friendly staff during our weekend stay there were 3 weddings.!
nothing very dirty, breakfast very poor...etc, etc.
The staff is friendly and helpful and the hotel provides many amenities for the price. It's location on the water is also nice. No lift.
Lovely traditional hotel, friendly staff, great location, lovely split level room with balcony
This is our third stay at the hotel. The owner, Herr Schaefer, goes out of his way to make you feel welcome and the restaurant prepares wonderful meals. It is a lovely setting on the river. There is free WiFi in the room. There is no lift.
Wonderful look and wonderful food. We received excellent service after we found the desk clerk. Hard to find. Hotel desk staff difficult to locate.