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good customer service good location on the beach I booked a twin room and was given on arrival a very small single room on a floor below the lift engine room so very noisy. I complained and given a nice double on single use the following day. Being mainly booked by Germans the food was exclusively according to German tastes (too much fried food and according to German expectations) therefore not much choice, especially at breakfast. I would reccomend the hotel mainly to Germans as everyone else would feel a bit out of place.
location, parking convenient, We were on half board, The food at dinner was mediocre especially the main course, poor quality and lukewarm.
We stayed in the hotel for a few days after our wedding and we found the hotel and the surroundings absolutely amazing: it was really really quiet, the views were beautiful and the food was just delicious. The staff was also very friendly and really helpful. There wasn't anything we did not like about this place but if we would have to mention something then it would be the lack of tea making facilities in our room, although the minibar was very nice!
Excellent location for a few quiet days; fantastic views; swimming off the rocks was great; good pool; very friendly staff. Very convenient for golf courses in the area and other local attractions. Car recommended. Looks a bit bland from the outside but excellent inside; obviously renovated to a high standard.
Nature, location, very good food.
Setting of hotel grounds
very green, lovely, romantic, far away from Palma
Staff were fantastic and helpful. The hotel was in a peaceful area with wonderful views. The breakfasts were outstanding with plenty of choice. Rooms at the top had a marvelous view. Need more all-day shade, rather than keep moving to stay under the shade. A vegetarian choice for dinner. Some rooms still need renovating.
Quiet location The dining facilities were poor and staff unfriendly and unhelpful. The loungers/umbrellas on the beach should be free.
The quality of the service and food and the friendliness of the staff. The fitness-Club has outdated equipememt
The staff is very friendly and you really have the feeling that they are there to take care of you. The hotel is a very good and the rooms are great. Take your laptop and a lan cable and you'll have internet free in your room
Perfect location. Nice staff.
Staff very helpful! Right across from the beach, which was nice. Right in the middle of Cala Millor, walking distance from everything. No need to drive anywhere since everything is so close. However, this hotel would get my recommendation only to someone who is only using it to sleep in at night...not for people who like to spend a great deal of time in their rooms. Luckily we were the... Very noisy in the mornings and very late into the night. The walls must be paper thin. Housekeeping was very noisy moving about the hallways. We could hear dishes crashing from the kitchen starting at about 7am...and we were on the 4th floor so I can only imagine how noisy it would be for people on lower floors. Balconies are angled in such a way that there is no privacy.
The staff was very helpfull and always ready to help. The areas where clean and nice to use. The rooms have refriguators. The cleaning removed a travel card from my room. I put it in the power supply connector as the refriguator did not run without it. It's okay they removed it but the should have left it in the room.
Location Staff attitude and breakfast
Closeness to the beach, and the rooms have balconies. The staff were friendly and helpful. The fact that you had to pay extra for a TV remote control, and use of the safe in your room. The hotel is certainly not a 4-star establishment, even though it advertises itself as one. More like 3-stars or less. Very much stuck in the 80s, in the whole look and feel. Internet use is extremely expensive (3 Euros for just half an hour, and the computer is old, without USB port access as well).
Cleanliness of room and of the other common area, the food, location at the beach, rooms are really quiet - no thin walls and the city is also quiet at night - no wild people running on the street...
the receptionists were extremely friendly and helpful, the beach right next to the hotel and very nice. Great view on the sea from our balcony. there was a good choice of food at the breakfast buffet. we had to leave a deposit for towels and the tv remote control. we had to pay for using the safe in our room - and look after the key ourselves. the reception would not take it. i had never experienced this before, and it is certainly not four star standard. also, the rooms were okay but not four star standard, either
Excellent location and staff. First class!
Closed to all but German coach parties !!
location; pool ,the manager james,receptionist joanne food was no better than a budget 3 star hotel
The hotel was a wonderful place to stay there was something for all of us to do.the only conplaint that I would have was there spa service which where not open on the times they said.
The hotel was clean and well presented and relatively quiet, the staff were helpful and professional at all times and the service was good. The buffet/breakfast was very good.
Nice and spacious with the benefit of a separate bedroom. Good breakfast selection. Sometimes a poor evening meal selection.