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Excellent standard of accomodation together with superb customer service
The stgaff on arrival were extremely polite, helpful and courteous. The room was clean and comfortable. Our stay was short but very relaxing. Comments re breakfast as in question 1
Reception staff - excellent. None.
I stayed 2 nights with my girlfriend. The St Pierre is a beautiful place in a wonderful setting. The decoration is an original blend of tradition and modern design. We really enjoyed our stay there and plan to come back. No complaints
Very good helpful staff, great location and beautiful grounds, very good food in the restaurant as well..
The setting of the Hotel was lovely. Rooms were great and staff very helpful.
lovely hotel and setting not a good nights sleep ,i did complain but nothing done about it ,stayed in tulip room great but floorboards above never stopped moving,sorry to complain otherwise great
Peaceful hotel with good staff Not told about restaurant being closed, bistro food poor so dined out for rest of stay. Heating control in room not working
Lovely surroundings and entrance Room very small for 2 people - could not be ventilated as french doors. Shower poor. Room service breakfast poor - No plates for the toast. No rolls or marmalade. Only 1 butter and 1 flora pack on the tray. Very poor value at £14.95 each.
Staff were enthusiastic to help make our stay enjoyable New Hotel with a few teething problems, when all problems sorted out, this is a good hotel and I will definitely return The large ugly picture of a cow on bedroom wall (we covered this with a large bath towel) The safe was not secured to the wall (I could have carried this under my arm) For those that like bathroom privacy, the bathroom window into the bedroom may not be your thing Small wardrobe space to hang clothes for two people
The setting was beautiful and I really liked the gym. The staff were all very friendly and the room was comfortable and well-designed. Thought it was very cheeky that you added £24 for breakfast that I didn't eat be 'default'. The reason I specifically took a room without breakfast is because I was going out for a meal with family nearby. Also it was very hard to reach reception by telephone - once I waited a full ten minutes.
Nice new stylish rooms, decent food Noise on Saturday night until 1am - avoid staying on Saturdays due to wedding receptions.
Everything it was wonderful could not fault it.
we were only there for a very short night stay, so can not realistically comment.
Helpfulness and friendliness of staff of the staff I did not like the way the gentleman in the restaurant (we assumed the manager) barged in front of me to reprimand the duty hostess. We had observed her for at least 30 minutes and had commented to each other on the excellent job she was doing as the restaurant was becoming busier. Disappointed the cleaner was in our room as we returned from breakfast.
The hotel & rooms were beautiful. The pool was nice & clean. The location was lovely. I was not able to benefit fully from the use of the pool with my children due to time restrictions. I did not find the staff easy to talk to. The childrens menu for my stay was not available. I had a leaking tap in my room. I did not think paying an extra £40 for the tea/coffee & toiletries package was worthwhile.
The staff were very friendly and welcoming. The hotel was up market & stylish. You could have walked about in designer, formal or leisure wear and no-one would have batted an eye. 100% for cleanliness. The food was excellent and catered for all tastes.
Absolutely everything, the hotel staff were friendly, helpful, polite. The hotel itself is fantastic, the stay not long enough!!
the staff were extremely friendly and helpful. The location was beautiful. The room was comfortable and well appointed. Another option for dining would be nice as well as a place to get snacks after hours.
It was close to the town centre. the t.v didnt work. The shower didnt work so was not able to have one before going to work in the morning. The hotel bar finished at 9.30. The hotel had no record of my reservation with bookings.com,was told i should have called them as i booked it on same day as i was staying to confirm, never had to do this before with any other booking made with bookings.com. Waitress in the morning needs to learn how to smile.
Friendly, helpful staff
friendly staff and excellent food in a lovely hotel. the new owners have made a great start.
Very friendly staff, good food, general common areas very comfortable Plumbing (banging in the pipes) the room kept me awake.
The food selection, presentation and service. Helpful staff No
Staff - both reception & chef - were excellent & helpful
The staff are very friendly and the location is superb - right opposite Chepstow Castle. The room (cottage suite) was a good size and very clean.
relaxed friendly atmosphere
The location was perfect for the events we had planned. I would think other people might also find it attractive both for its own immediate surroundings and for touring the wider environs. The cleanliness and decor of the room detracted from what was on the whole a generally well-presented service. That the one member of staff responsible for the upkeep of the room should let down the efforts made by others was disappointing. However, I would not prevent this one issue from recommending the hotel to anyone looking for accomodation in the area.
friendliness of staff, food prices very reasonable
An excellent service, with first class accommodation and good food No
Large, modern room. Beautifully finished. Simple and stylish. Spotlessly clean. Quiet. Large en-suite with amazing water pressure in a full-size shower. Lighting a little too subdued if you needed to work.
Modern, comfortable food. Very good, well above average pub grub. Charming, helpful staff Lack of working telephone in room - but staff let me use their phone in bar, with no charge
Lovely room - spacious modern and clean Day we stayed was unseasonally cold - would have been good if heating in room had been turned on when the room was made up as the room wasnt even warm until the middle of the night due to the high ceiling :-(
the room was beautiful and spacious on two floors.. It was a clean modern design which was highly stylish yet with an air of country comfort. The breakfast was served in the pub which was a really quaint traditional country inn. The receptionist stayed up until 2.30 to greet us as our plane was delayed. She was delightful.
The room and all its facilities. The cleanliness, design and layout, the whole place was beautiful We felt that the staff were rushing us to have our meal to get cleaned up and the bar closed early at 10.50 without any notice. The menu was fabulous and we just wanted to enjoy it.
The food was excellent and the staff were helpful at every turn You would probably need a car to stay here as Taxi's have to come from Bristol
Excellent room and location. No hot water in the shower
There are like individual little houses with private parking just in front of your room door. So you have to carry your luggage about 3 yards... I had to leave hotel at 5am. I didint have to waste my time checking out: just left the card in the room, in the car outside the door and gone. Interior is stylish, beautiful cosy bar in front. Staff is very helpful and friendly.
Handy location for sightseeing around Somerset Over priced for a basic room without breakfast.
Small hotel friendly staff good food and very good value.
The room was clean and comfortable, the food was excellent (superb value for money);the staff were helpful; convenient location for exploring a beautiful area. Some traffic noise.
free broadband internet the shower was very poor
Friendly Management & Staff
Friendly and quiet
The staff, room and food were all very good. The hotel is located ideally for those that like walking etc. Nothing.
Friendly and helpful staff, great breakfast and location. great parking
Comfort of rooms, excellent hotel food, friendly and helpful co-owners, ease of access to local sites of interest and enjoyable walks
The staff at the hotel were very helpful. The food was delicious and used many local ingredients, freshly cooked. The breakfast was one of the best I have had in any hotel.
very convenient for a wedding at Tintern church on a busy main road
Friendly, helpful staff. Good location regarding wedding we were attending. Lovely big room, different in style than the usual double room.
close to Bristol Airport The lack of eating facilities, and the room was cold
We stayed in a well designed room. The proprietor spoilt us every morning with a very nice breakfast and ensured we had everything we wanted. This was perfect to relax away from city life. N/A
Lovely room. Friendly staff and great breakfast!
Made to feel very welcome on arrival. Everything was explained clearly to me. Clean, spacious, well maintained rooms. Only stayed for breakfast but this was of a very high standard None
The bed was comfortable. On arrival we were not expected. We were told on arrival they did not do dinner even although on the web site the menue was shown both as a set meal and al'acart. After travelling four hours we had to drive approx 2 miles to have a meal. Milton's Lodge is over priced for what it is and I would not reccomend it to anyone.
Proximity to airport was very good. Bed was extremely comfortable as well. Couldn't seem to get the heating working and with the large room it was a bit cold, would have been good if the room was warm before i checked in. Apart from that though the room and service was good.
excellent room, fab facilities in bedrooms, very very comfy with homly feel no would have liked to stay longer
The room was very tidy, spacious and with all creature comforts required. The lady that ran the guest house was very hospitable and could not have been more polite. Only one bad point stops this from being all round excellent; the inadequate shower facility which initally had enough water coming out of it to just about wet a baby's head although we just about got enough out of it! Admittedly we were only there for one night, but that should not matter. I think the owners should change the shower head or install a new more powerful shower altogether.
Fast no fuss registration. Very friendly and helpful staff. No facility for any food earlier than 8am on Saturday. Consideration should be given to offering a packed breakfast and tea/coffee for early risers.
ease of access around the town
Being in the centra of town for the bike rally The room was very dated, carpets on the stairs were worn
The welcome was good. There was an initial problem re the booking - 2 males who'd requested a twin room being given a double room - which was promptly resolved. Not something I would have thought about, but there was no raised eyebrow etc about the initial booking arrangement. Breakfast excellent, prompt pleasant service. Good location. The beds were hard and a little uncomfortable - but did not interfere with my sleep. Location quiet, no disco noise etc.. If you want a touring base with good central location and functional facilities - fine place to stay.
Hoging the bridge
food was excellent service good hotel staff freindly no water for hot bath shower poor
friendly staff, proximity to castle and other points of interest, pub was good the shower
Staff were friendly. Room was clean and comfortable. Food was excellent and the 7am start for breakfast is great for business people but... ... there was no internet in my room and I was informed by reception that it did not reach my room. It does not state on booking.com that internet is only availabe in some rooms so I feel as if I have been conned as my main reason for booking was the internet conection so I could complete and upload my reports from my room. Quite expensive for what it is. Breakfast should be included in the price.
It was close to all the local amenties.
Central location, and value for money Car parking limited, but adequate for rooms in hotel
Overall friendliness and willingness to help. None.