Emerald Hotel & Suites

Some guests have mentioned cleanliness issues, such as dirty bathrooms and dirty spots on the walls. However, others have found the rooms to be clean and well-heated.

While some guests have found the mattresses uncomfortable and old, others have mentioned that the beds were comfy and the rooms were spacious.

Yes, some guests have reported that the hotel was under renovation during their stay, which was disturbing for them. However, others have mentioned that the hotel has been recently renovated and found the place to be nice and clean.

The hotel offers free parking, which some guests have found to be convenient. However, others have noted that the parking area was not cleared of snow and that there were suspicious individuals in the parking lot.

Guests have reported mixed experiences with customer service. While some found the staff to be friendly and quick, others mentioned encountering rude and unhelpful front desk staff.

Some guests reported inconvenience due to ongoing renovations, resulting in non-functional elevators. Request a room on lower floors to avoid potential inconvenience.

Despite some guests mentioning a complimentary breakfast, others were disappointed to find it not available. It's advisable to confirm breakfast availability with the hotel before booking.

Due to issues with the elevators, guests with mobility concerns should inquire about the status of the elevators and request a room on lower floors if needed.

Several guests reported noise disturbances, including loud music playing all night. Light sleepers may want to consider alternative accommodation or bring earplugs.

Some guests expressed concerns about safety and cleanliness, including non-functional door locks and cleanliness issues. It's advisable to verify the security measures and cleanliness standards with the hotel before booking.

Double-check the functionality of in-room amenities such as TV, coffee maker, and bathroom essentials to ensure a comfortable stay.

Guests mentioned issues with deposit refunds. It's recommended to clarify the deposit refund process and timelines upon check-in.

Some guests experienced challenges in communication with the front desk staff. It's advisable to maintain clear and consistent communication to avoid misunderstandings.

The hotel's proximity to attractions such as the Aero Space Museum of Calgary and Calgary Zoo makes it convenient for guests interested in exploring these sites.

The availability of an airport shuttle and free parking provides added convenience for guests traveling to and from the airport.