Cons: They asked me if I wanted a bigger and nicer car for a few extra dollars a day and I said no because I don't like to drive big cars and I don't know anything about cars so I really don't care. I saw later on the receipt that they did give me the bigger car and charged me for it. And the car smelt like spoiled milk for the entire 2 days. Grosse.
Oct 21 2015
Pros: Always get good customer service from Enterprise
Feb 6 2016
Cons: Ordered mid size Toyota. Got Mitsubishi lancer I believe.2015 but it was as a clunker. It felt like it could fall apart.
May 11 2016
Fast Friendly Service
Pros: It was all good!
Jul 4 2016
Pros: Very quick and easy pick up of the vehicle. They gave me a few options of vehicles to choose from. Also very easy drop off where I had plenty of time to get to the airport. Car was clean and I had no issues with the vehicle.
Aug 4 2016
Pros: Complimentary upgrade. Personal were enthusiastic, friendly and helpful.
Aug 9 2016
Awesome Friendly Service
Pros: We went to the wrong location for our reservation but they were able to switch the reservation for us, which saved us a lot of time and hassle.
The check out was easy and the return just took seconds.
Sep 7 2016
Great service, questionable car
Pros: Friendly staff and clean vehicles
Cons: My initial rental was a large size sedan but it wasn't available. Instead I was offered a compact sedan and it simply wasn't comfortable enough for the length of trip I had planned. They did offer me a free upgrade on my next rental which I will take them up on.
Dec 1 2015
Pros: Excellent manager.
Cons: I got unlucky to get an inexperienced front-desk employee. He was unaware of some practices and questioned everything. I hope I get someone with more experience next time.
Pros: Price was excellent people were friendly car was clean and nice
Cons: The location was farther then i thought from the airport.
It cost me 30.00 cab ride to get there.
Jun 30 2016
Pros: The car was almost brand new. Didn't have any issues with the paperwork or reservation.
Cons: I thought the cost was way too high.
Aug 15 2016
Pros: Good value.
Aug 24 2016
Pros: the car and the professionalism
Drop off was excellent
Cons: Location of the pickup was a bit out of the way.
Sep 24 2016
excellent car rental experience
Pros: We were pleasantly surprised by how quick and easy it was to pick up the car and start our trip. They upgraded us from an economy car to a midsize SUV which turned out to be a nice change! Overall I am very happy with our experience at Avis.
Sep 30 2016
The car was beat up
Pros: Tires were relatively new.
Cons: I have taken a vacation with my family and we have chosen to rent a good vehicle since we were going to drive a lot. We chose the GMC Yukon XL premium which is a full size SUV fully loaded.
The car was very very dirty in and out and it was beat up. The windshield had many cracks and the paint was scratched/damage all around the car.
It did not feel right. Specially because we were paying for a luxury ride.
Before driving away with the car, I complained that the car was dirty. Their response was " That is the only one we have available".
Jun 14 2016
Very good experience.
Pros: Quick pick up and drop off. Free upgrade because the car I reserved was not available at the time.
Jun 27 2016
Pros: The local staff really searched for the solution.
Cons: It was not clear that the rental facility is away from the airport and actually did not work at the time of arrival.
Jul 4 2016
Pickup was fast. Instruction given was clear. Good
Pros: Fast pickup, no waiting. The car had problem start while travelling, called the contact number and immediately solved the issue.
Cons: I reserved a car I thought was at/near the airport. When I went to the Budget counter I found out the Budget location you gave me was almost 20 miles away. I ended up renting a car at the airport for twice as much as I was expecting. Thanks a lot.
Feb 8 2016
Easy pick up and drop off great quality cars
Pros: The pickup and drop off at the airport with simple and quick less than 5 minutes each time. Also the rental office is inside the airport so there's no shuttle that takes you to the car lot, they are right there in the terminal! We also had a brand new car that had only 200 kilometers on the odometer. Leather seats and all the options were included in our rental was super cheap, great pricing for the quality. Overall I would rent from this office again they were fantastic and the customer service was great. Only piece of advice was to either bring your own GPS then download Canada maps, or make sure your phone is usable in Canada. The GPS rental is more expensive than the car rental per day so we opted not to do it but driving around Alberta is easy
Apr 18 2016
Jul 13 2016
Pros: Very nice car and agents.
Cons: The check in process. Took about 30-40 mins.
Jan 20 2016
Clean you car inside
Pros: Standard car...
Cons: Arrived at midnight - first car offered was dirty, inside and out.
Replacement car offered but process took half hour.
Budget reluctant to offer like-for-like replacement despite having many cars available (as confirmed by agent's colleague). Car also poorly cleaned and 30,000 k, but not worth the long walk back.
What's with extra charge for snow tyres at 15 dollars per day? Are we renting out unsafe cars?
Snow brush broken and useless for scraping off ice. Used credit card instead.
Feb 4 2016
Pros: Quick Check In and Check Out. We were upgraded to a larger SUV without asking, which was helpful.
When we found that the first vehicle had been through some sort of interior carpet cleaning routine and all of the floors were soaked, they quickly switched us into another vehicle with no issues.
Feb 24 2016
Sketchy rental experience
Pros: Front desk attendants were professional.
Cons: Car had multiple scratches and dents, including two small cracks in the windshield that were not noted. Had to return twice to have them documented. Large scratch not noted on form, but had a "sticker" near it on the car to show that they were aware of it. Nice, and when the sticker comes off, then what? Finally, there were no gas stations within 15 minutes of the airport, and all were closed at 6:00am. Not unlikely, but unusual. It would make a significant difference in loyalty to the brand if they were to share minor details like this when renting. Otherwise, you'll end up returning a half full tank so you can catch your flight.
Feb 29 2016
good value for the money!
Pros: I was picking the car up at Calgary Intl. Airport. I loved the location of the rental company, literally across the street from the arrivals. I also liked the fact that Budget is opened late, until 1 or 2am.
Cons: I arrived at the Alamo desk at Calgary airport to find it closed. There was no indication of a number to call. I called the general 800 number and had to wait a long time for a reply, only to be told to come back the next morning. I had to spend the night in an airport hotel and pick up the car hours after my arrival. I find this to be absolutely disgraceful service, especially as I arrived on a full flight from Toronto, not some special charter from the wilderness.
Sep 19 2016
Nice clean rental
Pros: My rental was nice and clean. Pick up and drop off was fairly easy.
Cons: I felt like the price was too high.
Jan 8 2016
Pros: The staff was courteous and helpful
Cons: The first car Malibu was not good to drive on ice and snow
so I came a few days later and switched to Kia Optima and it was a good choice.
Mar 7 2016
Pros: Great service in Calgary!
Apr 27 2016
Pros: very nice & helpful front desk!
Apr 28 2016
Pros: Fast, friendly, took all the stress out of renting a car. Great company!!!
May 9 2016
Pros: Loved the price!!!
Cons: They close at 11pm.. Our flt was delayed so we almost missed them!!!
Jun 14 2016
Pros: good service
Aug 1 2016
Pros: Clean car, goid price
Aug 21 2016
Pros: Price. Location.
Cons: Charged for bend in fender that we didn't do. Looks like part of the car and can't even be seen in photo. Just wanted insurance money!
Cons: Pick up and drop off weren't at airport, which is what I searched for. There were fees attached, removed, discounted, applied. The whole thing was shady and never resembled the quote I reserved the car for.
Jul 25 2016
Pros: No charges for crossing state lines
Jul 26 2016
Pros: Efficient service at rental and return
Offered to drop me off somewhere when I returned car and he saw I didnt have a ride waiting
Good price for the amount of time that I had the car (especially considering summer, stampede)
Jun 13 2016
Very helpful staff
Pros: The car was brand new and suited our purposes perfectly. What impressed me the most was the Hertz staff at the Calgary airport. They were so courteous and helpful. I had a few questions about the booking and they went out of their way to help. And the man who assisted with the drop-off was extraordinarily helpful. He retrieved a luggage cart for me and assisted as I struggled to manage all of my stuff and my two-year-old child by myself. I will continue to use Hertz as my first-choice rental because they always take good care of us.
Jul 12 2016
Pros: Helpful staff at Hertz, new and comfortable car and easy return.
Jul 24 2016
Pros: The cart was great.
The drop off was easy
Cons: Long wait to pick up the car.
An additional charge to have my wife drive also.
Sep 25 2016
Pros: Pick up was easy and car was great.
Cons: we weren't aware of how much the under 25 years old fee was until we were told at the desk. We had to ask which cars were available and without asking wouldn't have gotten a nicer model for same price.
Pros: The woman at the front desk was extremely helpful! I loved talking to her.
Cons: I don't appreciate that I bought insurance online when reserving the car and it was a 3rd party. I just felt pretty stupid, when she told me I had not purchased their insurance when I was sure I had.
Sep 16 2016
Cons: No cars, no staff on pick-up . . . Hertz had a car for us and honored Dollar's price . . . but was woefully understaffed both on pick-up and return.
Cons: We scheduled our pickup time for 9pm. We were within an hour of that time and learned that we needed to take a shuttle because the pickup was not at the airport. However, the rental place was completely closed and there was no way to get there or to get a car. We had to rent from someone else and paid significantly more. The next day I called Ace and they did issue a refund and charged nothing. It was a stressful way to start our honeymoon.
Sep 11 2016
Lacks Early Flight Accomodations!!
Pros: SUV was comfortable and could accommodate 3 adults with luggage. Check in crew Sat Sept 3, 2016 was awesome and went out of their way to help us find our way and gave us great directions, really wonderful service
Cons: SUV windshield was filthy and cleaned it ourselves so we could see clearly.
Although we made a call 1 week prior to state that we will need a GPS as we were coming from the US, no GPS was available when we checked in
No accomodations for early flights, no staff and not open for a 6am drop off. Our only option was to find our own way to the airport, not only did we pay for the rental we then had to pay for a cab to the airport....not happy, we will not rent from Ace again!
Pros: Did not return the tank full so they charged 4 times the normal price of gas. Affer booking online and given a total price, when I returned the car they added $60.00 in additional taxes for 3 days rental