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The hotel had a "tired" feel about it. The restaurant however had been refurbished but was expensive and service slow.The rooms were basic and adequate for a short stay.For a longer stay a comfortable chair would have been nice.The pool was cold!
The friendly atmosphere and good organisation N/A
Everything - the English speaking staff (mainly front desk staff) were very friendly and helpful. The food was great. Excellent value for money. We asked for a smoking room and although the hotel is non- smoking, we were provided with a room with a balcony which had an ashtray to cater for our smoking request. Free internet. Would love to return to this hotel again. We have absolutely no complaints
Great location. Wonderful breakfast.
Fantastic staff, beautiful location, great restaurant on site Bed quite small, quite noisy when church bells start ringing
Everything really, the staff was very friendly, the breakfast buffet was very varied and top quality, wellness center was beautiful and the location of the hotel very pleasant and quiet nothing to complain about :)
the service and the people the fact that we arrived there during a bit of renovation
Nice location and people. Would stay again.
A comfortable hotel with charming staff who went out of their way to be helpful. Spotlessly clean, unobtrusive service, discrete. Phenomenally good food especially in the a la carte restaurant. Very pretty location in a small, hilltop village. We shall be very happy to return.
Exceptional value and quality
Grandparents were originally from this village and owned the original hotel that burned many years ago. It was wonderful to come visit and stay in such lovely accomodations.
Staff were extremely helpful
Set in the heart of a local village, the hotel was surrounded by beautiful countryside. The food was very good and the hotel very comfortable. Although, I don't expect the staff to speak English in a German hotel, and I always try and speak the language where possible, just one translated menu would have been useful.
nice friendly people good food a great location the elavator buttons to the third floor did not work so good. needs some maintenance. it was ok to use stairs
The surrounding "forest" area , great place for relax and hike, restaurant waiters are good and friendly. The hotel needs total renew, the rooms are not as expected at all, we arrived with standard room reservation, and it was disaster, the receptionist offered all available room classes, but we did not change due unfair "compare to price" rooms quality , the breakfast is just bellow our expectation, the dinner was oily but fine, but the waiters were so kind, nothing to do if u want to have dinner in the surrounding area, even with a car, so u need to stick with the hotel restaurant.
Excellent surroundings, friendly staff!
Quiet, relaxing,excelant suroundings 1st class pool area
Good position for Black forest The evening meals had a very limited choice and no one in our party (4) enjoyed the food. On this basis alone we would not stay there again
That the hotel keeps up good old standards. You have enlarged the hotel in fine traditional style.
Everything. Staff was excellent and attentive. Room was easily accessible and the spa/pool area was fantastic. Nothing.
food, location, apperance & atmosphire, service tv, luck of english tv chanels, bar was poor.
Good service, nice decor, good food, beautifull suroundings
Everything just perfect. I love this place,will be back soon.
The decor was ritzy looking, very clean and well furnished. The staff was very courteous and very responsive to our needs. In our case the gentleman that was on the desk spoke very good English which was very convenient in our case.
Room was larger than average No staff were working nor available at night. Dangerous exposed electrical wireing in room. Restaurant and bar closed on a Friday night, nearest restaurant 8kms away. Would avoid this hotel, there are plenty more in the Black Forest.
The setting was tranquil & beautiful. I needed a quiet weekend away & the hotel was perfect for me. A cozy, unassuming place with terrific amenities (pool, sauna, massage & spa services) and a great breakfast buffet. The staff was wonderful & accommodating. I will definitely stay here again! Would be nice if wireless access was available in all the rooms. Parking was a little difficult.
Hotel is far from Motorway, its not good for overnight stopover. There were coucrouches in the room, Very nice vilage.
Friendly Staff,excellent food,the best breakfast we have experienced Nothing we did not like
Staff was friendly and helpful. Excellent dinner. no lounge
nice place qiet place
peaceful setting in a rural area with plenty of relaxing and comfortable areas to unwind after travelling
cleanliness of the rooms and bath.
We were given a very warm welcome here. The accommodation had been thoughtfully refurbished very recently and was immaculate, with attractive, modern and well thought out design. Generous and adaptable lighting and plenty of power points. Bathroom equally well appointed. Altogether a most comfortable stay - and a delicious breakfast, too. No.
great value for money Not something specific
Warm, comfortable, spacious room with balcony (we booked a comfort room), friendly staff, nice atmosphere and a very royal breakfast. Excellent value for the money we paid. We will definitely recommend this hotel to our friends.
Well situated, easy to find, excellent breakfast, secure parking, pleasant town, quick access by own transport, bus or train to surrounding sights.
Easy to find and possibility to park in front of the hotel. Breakfast was excellent and the Koch family is very nice Breakfast should probably start a bit early, sometimes 8 might be late. No elevator.
The room was immaculate and cozy at the same time; gourmet breakfast was the best of our 10 day stay in Germany; host and hostess extremely helpful and kind No, we would recommend it to anyone!
The service was excellent. Our room was spotless, and very comfortable. Very classy. The breakfast was delicious with lots of variety. Cozy. Loved it.
Use of the garage to park my motorcycle overnight at extra cost. None
Great familly run hotel, friendly helpful staff who would always make sure you had everything you needed, we will definitely be staying here again.
great place, good staff
The hotel is fine, nice place, there's also a free wifi connection. You have not shown in the hotel's webpage that they don't accept any visa or MasterCard credit cards (only ec), so since I was left with no cash after some days of travel I had to go to the local bank to withdraw some money and pay my hotel bill. Not a big trouble, but annoying when you hurry up to the next meeting.
We enjoyed the quiet break and the excellent food. The hosts are wonderful people who could become good friends. We look forward to returning someday!
Friendly. English spoken. Food and service excellent. Really friendly charlady who made the holiday and who we are still in contact with through facebook.
Good location. Lots of restaurants in the nabourhood
Burg, town park, and view of clouds drifting along the valley amidst the trees were lovely. There is a pleasant footpath with a steady gradient which starts nearby if you don't want to travel any further looking for a waterfall. Hotel staff were charming, very helpful and made you feel at home.
very friendly staff, clean rooms and bathrooms, lovely view from the balconey, enjoyed breakfast (good food, awesome view from the window) relatively minor comments: no mobile phone reception (seems to be a problem of the whole area), bed didn't have a little table next to it (not having them is surprisingly annoying)
Free swimming pool and a whirlpool bath was perfect relax after a business. I didn´t try sauna but I expect to be very good as well. Thanks for your hospitality.
We were delighted to meet 3 generations of the Eppel family who own this lovely hotel and who were all friendly, courteous and welcoming. A "Wellness" (medical and relaxation) facility on site is staffed by qualified Physiotherapists. Difficult to describe the view from our balcony; it is so breathtaking that it has to be seen to be believed. The hotel is at the top of a very steep hill overlooking the town but the hotel provides you with a "Konus" card which allows free bus journeys (to the door of the hotel) for the duration of your stay (and also free local train services). Brush up on your German - you'll need 'survival level' for the town! Various members of the Eppel family do have good English skills.
A family hotel with a lovely view of the valley, sit on the balcony and watch the sun set.
We loved the view from the balcony and also the proximity to the thermal bad which we enjoyed. We also loved walking in the forest.
Quiet location No internet in room
A perfect stopover from our trip to Italy. It was quiet, on the edge of the Black Forest and ideal for walking and cycling. The dinner in the restaurant was of excellent quality and the staff very friendly.
the landscape, the restaurant, the staff
Restaurant was great - extremely high quality of German food. Hotel is in a lovely setting, staff really bent over backwards to look after us - particularly appreciated when you are travelling with small kids. Decor a little dated, but everything perfectly functional.
The restaurant - very good, a real surprise - and its friendly staff. Though oldfashioned, the room was spacy, clean and comfortable.
We only stayed at this hotel over night but the staff ,room and food were excellent and in the restaurant they were very helpful
The ceilings in the bed room and bathroon were lovely wood lined and sloped and the breakfast was delicious. The views and setting within the forest was very pretty. Internet was not available in the room despite it being advertised that it was. We had asked for a reservation in the hotel restaurant and on arrival we were told (in very limited english) that the restaurant was not available due to a private booking and advised to drive elsewhere to dine (there was no where ele within walking distance). The booking.com ad had suggested the hosts spoke excellent english, this was not tha case until breakfast the next morning, and this lady did speak english.
Friendly hotel, comfortable and well provided - brilliant breakfast
A very good Hotel with helpful and pleasant staff. The hotel is situated in a particularly pleasant location on the edge of the Black Forest No
internet didn't work in the room
Lovely location, extremely friendly staff and although little English spoken staff went out of their way to understand our requests and explain the menu, etc. Decor a little dated but all v.clean and well presented. Will definitely stay again and next time for a few nights.
Extremely friendly and helpful staff, went out of their way to make our stay pleasant and enjoyable. Added bonus of sauna and associated facilities, could not be classed as a genuine spa hotel but they're not selling it as such. Good, local dishes, superbly cooked. SIgns to hotel few and far between and not easy to spot, make sure you have a printout of map & directions or that your sat nav definitely has the correct location.
Discrete, and nice hotel. Beautiful setting. Excellent food. Comfortable room.