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|Value for money||6.9|
|Distance to city center||8.1 mi|
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No internet, they said, internet is only in pool area. But no proper signal. No strong signal. No consistent signal, so unable to see any of tour deal. End up paying huge money. No exhaust fan in bath room, so always wet. No tissue paper in room.
Internet, not enough facilities.
What a rip off! This is not a hotel room it is an private apartment but they purposely misrepresented as hotel. There is no WiFi in the room only in shared areas. The people at the reception do not want to help you because they do not own the room so expect the worst customer service you could imagine. The place is old and the pictures are a manicured version of reality. TOTAL DECEPTION!
What a rip off! This is not a hotel room it is an private apartment but they purposely misrepresented as hotel. There is no WiFi in the room only in shared areas. The people at the reception do not what to help you because they do not own the room so expect the worst customer service you could imagine. The place is old and the pictures are a manicured version of reality. TOTAL DECEPTION
The view on the property is good. Check in staff is horrible.
The staff was unfriendly. Be careful when booking a room with booking.com I arrived at my destination and my confirmation was not in the front desk. After they arranged me with another room the next day they deactivated the access card without notice. I had to come down and talk with front desk and they told me that I needed to pay more money. This was not mentioned before. After I asked why did they literally put on paper for me to pay a certain amount he told me that it wasn’t their problem that I still owed certain money. Front desk staff is horrible Delfino and Carlos were unprofessional.
The room was clean, great place to stay.
Don't trust the transportation that this hotel recommends, I paid and they never came to pick us up or return my money. Never answer the phone, or something. Horrible.
I only liked the pool.
The staff do not know what customer service is.
With a stay at AR Cancun Plaza in Cancun (Zona Hotelera), you'll be within a 15-minute walk of Delfines Beach and Aquaworld. Featured amenities include luggage storage and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 178 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at AR Cancun Plaza
Where is AR Cancun Plaza located?
AR Cancun Plaza is located at Boulevard Kukulcan Km. 19.5 Cancun Plaza in Zona Hotelera - Hotel Zone District, 8.1 miles from the center of Cancún. El Rey Ruins is the closest landmark to AR Cancun Plaza.
When is check-in time and check-out time at AR Cancun Plaza?
Check-in time is 3:00 PM and check-out time is 1:00 PM at AR Cancun Plaza.
Does AR Cancun Plaza offer free Wi-Fi?
Yes, AR Cancun Plaza offers free Wi-Fi.
Does AR Cancun Plaza offer free parking?
Yes, AR Cancun Plaza offers free parking.
Does AR Cancun Plaza offer free airport shuttle service?
No, AR Cancun Plaza does not offer free airport shuttle service.
How far is AR Cancun Plaza from the airport?
AR Cancun Plaza is 6.1 miles from Cancun. AR Cancun Plaza is 37.9 miles from Cozumel.
Can you bring pets to AR Cancun Plaza?
No, pets are not allowed at AR Cancun Plaza.
Does AR Cancun Plaza have a pool?
Yes, AR Cancun Plaza has a pool onsite.
Most Popular Landmarks
- El Rey Ruins 0.9 mi
- Playa Delfines 1 mi
- Museo Maya de Cancun 1.7 mi
- Wet'n Wild Cancún 2.6 mi
- Kukulcan Plaza 4 mi
- Playa Marlin 4.1 mi