Krystal Urban Cancun & Beach Club

The hotel is conveniently located near Parque Las Palapas, Iglesia cristo rey, and other attractions, making it a great choice for a visit in September during the low season or in December during the high season.

Guests have praised the hotel for its big and comfortable beds, providing a good night's sleep and a pleasant stay.

Yes, the hotel offers ample and easy parking access, ensuring a convenient experience for guests who choose to drive.

The hotel offers a good buffet breakfast with many options to choose from, providing a satisfying dining experience for guests.

While some guests have mentioned concerns about cleanliness and customer service, others have highlighted the helpfulness of the staff and the cleanliness of the rooms, ensuring a comfortable and enjoyable stay.

Some guests reported issues with the cleanliness and maintenance of the rooms, including stained sheets, old towels, and dated furniture. It may be worth requesting a room upgrade or thoroughly checking the room before settling in.

If you plan to visit the beach club, be aware that you need to reserve the shuttle 24 hours in advance and that the beach club has limited sunbeds and balinese beds. Arriving early is recommended to secure a spot.

The hotel is located near a club that hosts loud after parties, resulting in disruptive music from 4 am to 8 am. Light sleepers may want to consider this before booking.

Guests reported confusion about breakfast pricing, with different charges for the same items. It's advisable to clarify the breakfast options and pricing with the staff to avoid any unexpected charges.

The hotel is situated away from the main tourist area, so consider arranging for transportation in advance, such as Uber or car rental, to access the beach and other attractions conveniently.

Guests mentioned long queues at the reception, especially during check-in, and slow service. It's advisable to anticipate potential delays and plan accordingly.

Some guests experienced issues with being charged full price at the beach club despite the advertised discount. It's recommended to double-check the prices before making any purchases.

If specific amenities, such as a mini-fridge or microwave, are essential for your stay, it's advisable to request them in advance to ensure availability.

Guests were surprised by additional parking fees, so it's important to factor in this cost when budgeting for your stay.

The hotel's policy of requiring a passport or ID to obtain a pool towel was found inconvenient by guests. Consider bringing your own towel to avoid this hassle.