The bed was just plain horrible. We both had neck pains the next day. Otherwise it’s not so bad, it was clean and the staff was friendly. But for the price of a nice hotel you get the worst bed I’ve ever slept in.
3 stars
Ambiance Suites
Av. Tulum No. 227 S.M. 20, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 892 0392Photos of Ambiance Suites
Overview
Situated under a 20-minute walk from Cancun Bus Station, Ambiance Suites offers guests a convenient base while visiting Cancun. It also features a rooftop terrace and an outdoor pool.
Guests of this 4-star hotel can plan excursions with the assistance of the tour desk. Airport transfers, a laundry service and a dry cleaning service are available upon request. The hotel also offers valet parking, a coffee bar and a kids pool.
The hotel's rooms are comfortable and offer a kitchenette that is equipped with a microwave, a refrigerator and an oven. All provide wireless internet access, a mini bar and a CD player.
Ambiance Suites's in-house eatery is an ideal option for those wanting to dine in. Alternatively, there is a large choice of international restaurants close by.
Ambiance Suites is an ideal base to explore nearby Hard Rock Cafe Cancun and Gran Puerto. Plaza Las Americas and Dubai Palace Casino are each within walking distance.
Latest deals for Ambiance Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Ambiance Suites
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Adapter
- Body soap
- Air-conditioned
- Conditioner
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Non-feather pillow
- Upper floors accessible by elevator
- Upper floors accessible by stairs
- Designated smoking area
General
- Window
- Family rooms
- Seating area
- Sofa
- Telephone
- Tile/marble floor
- Storage available
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet paper
- Private bathroom
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Dining table
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Airport shuttle
- Free parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Wardrobe or closet
Health and safety
- Daily housekeeping
- First-aid kit
- Safe
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Pool
- Outdoor pool
- Pool towels
Family friendly
- Child pool
Fitness
- Fitness center
Reviews of Ambiance Suites
7.9
Good
2071 verified ratings
Wonderful
823
Very good
480
Good
372
Okay
152
Fair
114
Mediocre
53
Poor
77
Summary of reviews
Guests say
Guests had mixed feelings about the hotel, with many highlighting issues with service and cleanliness. However, the location and value for the price were frequently praised, making it a decent option for budget travelers. Some guests enjoyed the comfortable beds and friendly staff, while others faced challenges with noise and room odors.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.9 out of 10
952 reviews
6.8 out of 10
3 reviews
7.7 out of 10
9 reviews
All reviews
Pros (+) Norman was awesome. He was friendly, knowledgeable and helpful.
Pros (+) staff was friendly, great value, the rooms were nice and came with a couch, fridge and dining table
Pros (+) Rooms
Cons (-) parking
Cons (-) Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.
Pros (+) Friendly staff Good location for off-kulkana
Cons (-) Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke
Pros (+) The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach.
Cons (-) The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.
Pros (+) Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door.
Cons (-) It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
Ambiance Suites offers a rooftop terrace, outdoor pool, and a convenient kitchenette in the comfortable rooms.
Is parking available at Ambiance Suites?
Yes, Ambiance Suites offers valet parking and free parking for guests.
How is the food quality at Ambiance Suites?
The in-house eatery at Ambiance Suites is an ideal option, and there is also a large choice of international restaurants close by.
What can guests expect in terms of cleanliness at Ambiance Suites?
Ambiance Suites provides clean rooms, daily housekeeping, and a pool area that is well-maintained.
When is the best time to visit Ambiance Suites?
The low season is in August, and the high season is in February, offering different experiences for visitors.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Street
Some guests mentioned that rooms facing the street experienced noise from traffic, so consider requesting a room away from the main road for a quieter stay.
Check for Hot Water Issues
A few guests reported issues with hot water, so it may be advisable to confirm the status of hot water in the room upon check-in.
Consider Bringing Earplugs
Several guests noted that the soundproofing in the rooms was not effective, leading to disturbances from external noises. Packing earplugs could help ensure a good night's sleep.
Explore Nearby Dining Options
The hotel is close to a variety of restaurants, making it convenient for guests to explore different dining choices within walking distance.
Be Mindful of Construction
Guests mentioned ongoing construction in the area, which may cause inconvenience. It's worth considering this factor when planning the stay.
Verify Amenities Availability
Some guests reported that the hotel's restaurant may not be available all day, so it's advisable to confirm the operating hours to avoid any inconvenience.
Request Room Upgrade
A few guests were pleasantly surprised by room upgrades, so it might be worth inquiring about the possibility of an upgrade during the check-in process.
Consider Transportation Options
The hotel offers shuttle services for an additional charge, which could be a convenient option for exploring nearby attractions or getting to the airport.
Take Advantage of Nearby Shopping
With a large mall close by, guests can easily access shopping facilities for any necessities or leisure activities.
Confirm Pool Accessibility
Guests highlighted that the pool area may have limited accessibility due to construction, so it's recommended to check the current status of the pool area before arrival.
Location
Av. Tulum No. 227 S.M. 20, 77500 Cancún, Quintana Roo
What's nearby
- Glorieta del Ceviche0.4 mi
- Estadio de Beisbol Beto Avila0.8 mi
- Estadio Olímpico Andrés Quintana Roo0.8 mi
- Puerto Cancun1.3 mi
- La Gran Plaza2 mi
- Puerto Juarez2.4 mi
- Gran Puerto2.5 mi
- Poliforum Benito Juarez3.5 mi
- Cancun Golf Club at Pok Ta Pok4.3 mi
- La Isla Shopping Mall4.8 mi
- Cancun Convention Center5.1 mi
- Kukulcan Plaza5.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Ambiance Suites
Low season | November |
|---|---|
High season | December |
Average price (weeknight) | $68 |
Average price (weekend night) | $63 |
When to book a room at Ambiance Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Ambiance Suites
FAQs when booking at Ambiance Suites
Nearby hotels and places to stay
Closest
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See most recommended stays in CancúnGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Cancun |
Distance to airport | 8.6 mi |
Everything you need to know for your stay in Cancún
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