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Distance to city center
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|"Beautiful beach, excellent staff."||(in 185 reviews)|
|"Friendly and helpful staff."||(in 171 reviews)|
|"Very clean, great sea view"||(in 75 reviews)|
|"The food is a disaster!"||(in 51 reviews)|
|"Dirty, old hotel"||(in 52 reviews)|
|"The property was horrible Under construction remolding."||(in 38 reviews)|
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Show reviews that mention
|beach front hotel||in 239 reviews|
|breakfast buffet||in 105 reviews|
|construction going||in 120 reviews|
|easy access||in 48 reviews|
|friendly staff||in 383 reviews|
|great food||in 230 reviews|
|great hotel||in 259 reviews|
|great location||in 168 reviews|
|inclusive option||in 18 reviews|
|italian restaurant||in 20 reviews|
|pool and beach||in 513 reviews|
|room service||in 118 reviews|
|room was great||in 59 reviews|
|view room||in 200 reviews|
room was nice and clean, beach was clean also.
Stayed March 13-19. We don't do all inclusive because like to enjoy other restaurants. Breakfast was amazing- through booking.com, as a genius level 2 member I got free breakfast for 4 for 6 days. Well worth buying the breakfast if not- it was a full brunch, tons of variety including hot lunch/ meats. In 6 days, our family of 4 (two young adult kids) did not wait for a table. Wait staff was great, friendly, attentive. The beach is beautiful. There is construction of a huge new dining facility going on, center of the property right in front of the beach. When sitting poolside you do not hear the construction, maybe a very distant table saw now and then. Construction is a huge boarded up area which blocks the middle beachfront view. However, the property is otherwise immaculate pools, lawns, and extensive space for lounging, swimming, etc., poolside outdoor parts. Always beach loungers available. Gorgeous fine white sand beach. Lifeguard is a little high strung. He kept narrowing the width of the beach for guests, gesturing with his arms. ( we swam around 5-6pm every day, maybe it is the tides?) By god, you cannot swim one minute after 6pm- he blows the whistle and clears you all out. King bed suite/ room was modern, well appointed, full space balcony and nice view of the ocean.
Construction going on, they think until July- did not interrupt our stay but interrupts your beach view from ground level.
I want to thank the staff of Emporio with all my heart. During the COVID-19 outbreak we came at the hotel since we were not able to return home. The staff went absolutely out of their way to make us feel safe. All of the employees cheered us up, checked in to see how we were doing. The hotel was fabulous. We got an upgrade to ocean view. The rooms were clean, neat and beautiful. Absolutely no comments on this. A special thanks to Yarr and Raymundo (Jose and Juan). Unfortunately we didn't get the chance to say goodbye since we could finally go home. I hope this message reaches them. You two are such beautiful humans and we want to thanks you from the bottom of our heart! Only a few weeks with the company, but Emporio is definitely not the same without them!! Also, the real Juan from the poolbar - you are amazing! The people made our stay so special. We felt at ease, while in these times it could have definitely been different.
Rooms was nice and clean with good amenities. Fitness center is basic but good enough for a weeks' stay, I used it every day. Breakfast is OK, not bad but I definitely had better before. Beach was nice and there is a bar as well. Pool area is also nice.
At the breakfast buffet the staff put the food on your plate whereas I prefer to do it myself. It would have been nice to have coffee every day in the room, but you are only given one serving at the start of your stay. The same with water.
Some staff members lacked the hotel's basic information. Poor training...
Emporio Hotel & Suites Cancun features contemporary Mexican architecture with the relaxing ambiance that you expect from a beach resort. This resort destination is located on the beach in the main tourist area of Cancun, just 15 minutes from Cancun International Airport. Shopping, tourist attractions, and plenty of activities are nearby this hotel. The resort offers beautiful views from all 400 of the guest rooms, suites, and villas that have been updated with modern amenities and high-tech creature comforts.
The Emporio Hotel & Suites Cancun resort offers plenty of activities and equipment for outdoor use during your stay, including snorkeling equipment, volleyball, golfing and golf clubs, board games, bike tours, water aerobics, dance classes, and more. The hotel also offers Club Piruetas, a kids’ club, which offers childcare along with activities and games for kids’ entertainment. There is a large pool area with a kids’ area, a playground, and tennis courts on the property of this resort, which also features a pool bar and two restaurants. The resort offers an on site convenience store, gym, business center, laundry service, and concierge services. Free on site parking is provided for all guests.
Rooms offer the choice of resort views or ocean views, with select oceanfront suites that include private balconies. All guest rooms include complimentary WiFi, luxury bedding, flat-screen TVs with premium channels, modern private baths with deluxe amenities, and more. Upgraded suites offer additional living space, premium amenities, and better views. The hotel offers an all-inclusive package that includes standard food and drinks, including all a la carte meals, snacks, and local beverages.
based on 4,380 reviews
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- Clean rooms
- Friendly service
Policies vary by room type and provider.
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Reviews about Emporio Cancun
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