in general everything was ok with the hotel
I did paid an extra $184 us dollars for my 16 yr old kid. they called a kid under 10 years old
General experience is good
The view is really nice, and all the pool sofas provided are nice and clean.
Food here is not as good as expected. Not much choice and no seafood.
Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
The price was the only thing appealing about this place.
Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.
Same issues as Oct 9 2016
Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
The resort and the staff were amazing. Clean rooms.
Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option. Italian restaurant option serves really great food.
Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.
The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Weak and slow Wifi throughout the stay and in most parts of the hotel.
Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Decor of rooms could be improved
Located in Cancun (Hotel Zone), Emporio Cancun is within a 10-minute drive of El Rey Ruins and Delfines Beach. Featured amenities include a computer station, express check-in, and express check-out. Free self parking is available onsite.
Based on 2,438 reviews
Bar and Beverages
Policies vary by room type and provider.