Emporio Hotel & Suites Cancun features contemporary Mexican architecture with the relaxing ambiance that you expect from a beach resort. This resort destination is located on the beach in the main tourist area of Cancun, just 15 minutes from Cancun International Airport. Shopping, tourist attractions, and plenty of activities are nearby this hotel. The resort offers beautiful views from all 400 of the guest rooms, suites, and villas that have been updated with modern amenities and high-tech creature comforts.
The Emporio Hotel & Suites Cancun resort offers plenty of activities and equipment for outdoor use during your stay, including snorkeling equipment, volleyball, golfing and golf clubs, board games, bike tours, water aerobics, dance classes, and more. The hotel also offers Club Piruetas, a kids’ club, which offers childcare along with activities and games for kids’ entertainment. There is a large pool area with a kids’ area, a playground, and tennis courts on the property of this resort, which also features a pool bar and two restaurants. The resort offers an on site convenience store, gym, business center, laundry service, and concierge services. Free on site parking is provided for all guests.
Rooms offer the choice of resort views or ocean views, with select oceanfront suites that include private balconies. All guest rooms include complimentary WiFi, luxury bedding, flat-screen TVs with premium channels, modern private baths with deluxe amenities, and more. Upgraded suites offer additional living space, premium amenities, and better views. The hotel offers an all-inclusive package that includes standard food and drinks, including all a la carte meals, snacks, and local beverages.
Services and conveniences
Basics
Things to do
Pool and spa
Bathroom
Family friendly
Accessibility and suitability
Kitchen
Outdoor
General
Laundry
Bedroom
Parking and transportation
Media and entertainment
Dining
Fitness
Health and safety
Workspace
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They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the hotel?
Guests have mentioned that the property is well kept and very clean, with clean beach towels available and prompt housekeeping service.
What are the dining options like at the hotel?
The hotel offers four restaurants, including buffet and table service options. Some guests have mentioned that the food options are wide and tasty, while others have found the service in the larger restaurant to be a bit challenging.
Are there any concerns about the hotel's food quality?
Some guests have expressed concerns about the food, mentioning that the room service food was not good, and some found the buffet service challenging due to staff availability and service speed.
How are the beds and room facilities at the hotel?
Guests have mentioned that the room size and facilities available were good and comfortable, with clean beach towels available and a wide range of amenities provided in the rooms.
What can guests expect from the hotel's customer service?
Guests have highlighted the friendly and helpful staff, while some have also mentioned concerns about the front desk staff and the availability of housekeeping services.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.
Consider All-Inclusive Option
If you plan to stay within the resort and make use of the facilities, consider opting for the all-inclusive package. However, some guests found the all-inclusive food and drink options to be limited, so it's worth considering your dining preferences.
Accessibility Consideration
If you or your travel companions have mobility issues, it's advisable to inquire about the accessibility of the property, as some guests found the property challenging due to numerous stairs and limited elevator access.
Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Museo Maya de Cancun, Playa Delfines, and El Rey Ruins, which are within a short distance from the hotel.
Room Cleanliness
While many guests praised the cleanliness of the rooms, some reported issues such as uncleanliness and maintenance problems. It's advisable to communicate any concerns promptly to the staff for resolution.
Consider Non-All-Inclusive Option
If you plan to explore the surrounding areas and dine outside the hotel, consider the non-all-inclusive option, especially if you prefer more dining flexibility.
Family-Friendly Amenities
The hotel offers a kids' club, playground, and child-friendly pool area, making it a suitable choice for families with children.
Transportation Options
Take advantage of the nearby bus stop for convenient access to transportation for exploring the hotel zone and downtown Cancun.
Beach Considerations
While the hotel offers a private beach, some guests noted that the beach had a reef close to the shore and was red-flagged during their stay. It's advisable to check the beach conditions if you plan to swim.
Dining Options
Explore the variety of dining options within the hotel, but also consider nearby dining alternatives, especially if you prefer more affordable dining choices.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
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High season | April |
Average price (weeknight) | $146 |
Average price (weekend night) | $153 |
Value for money | 7.9 |
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Distance to city center | 6.7 mi |
Nearest Airport | Cancun |
Distance to airport | 7.0 mi |