Bathrooms are very tight. They advertise free shuttle service but the hours are limited. We had a early morning flight and need to leave at 5:30 am. The shuttle does not work until 6am. No bell staff to help with luggage.
3 stars
Hampton Inn by Hilton Cancun Cumbres
Blvd. Luis Donaldo Colosio Mza 1 SM, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 234 0500Photos of Hampton Inn by Hilton Cancun Cumbres
Overview
Hotel with free breakfast, in the vicinity of Cancun Mall An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Hampton Inn by Hilton Cancun Cumbres offers 141 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily. Recreational amenities at the hotel include an outdoor pool and a fitness center.
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Amenities at Hampton Inn by Hilton Cancun Cumbres
- Fitness center
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Dining
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
- Special diet menus (on request)
- Snack bar
Services and conveniences
- Business center
- Express check-out
- Safety deposit box
- Meeting/Banquet facilities
- Tour desk
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
Accessibility and suitability
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
General
- Soundproof rooms
- Family rooms
- Telephone
- City view
- Storage available
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- Shared lounge/TV area
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Parking and transportation
- Parking
- EV charging station
Bedroom
- Alarm clock
- Sofa bed
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Workspace
- Desk
Health and safety
- Daily housekeeping
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Pool
Reviews of Hampton Inn by Hilton Cancun Cumbres
7.8
Good
877 verified ratings
Wonderful
399
Very good
174
Good
139
Okay
61
Fair
41
Mediocre
26
Poor
37
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, with many noting its proximity to shopping and dining options. However, several reviews highlighted significant service issues, including unresponsive staff and miscommunication regarding amenities like airport shuttles. Overall, while the hotel has its strengths, improvements in service are needed to enhance the guest experience.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
80 reviews
6.8 out of 10
1 review
7.4 out of 10
3 reviews
All reviews
Pros (+) It is good located
Cons (-) It do not have airport shuttle
Pros (+) Reception
Cons (-) Luke warm coffee
Pros (+) Clean and comfortable.
Cons (-) Nothing fancy. Book online or its a little overpriced.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the complimentary breakfast at Hampton Inn by Hilton Cancun Cumbres?
The complimentary breakfast at Hampton Inn by Hilton Cancun Cumbres is highly praised by many guests for its quality and variety. However, a few guests have mentioned that the breakfast options were limited and did not meet Hilton standards.
Is parking available at Hampton Inn by Hilton Cancun Cumbres?
Yes, parking is available at Hampton Inn by Hilton Cancun Cumbres. Some guests have mentioned that they had to pay for parking, while others have noted the presence of an EV charging station and secured parking.
What are the common concerns about the hotel's breakfast?
Some guests have expressed concerns about the quality and variety of the breakfast, mentioning that it did not meet Hilton standards and that the options were limited.
How is the cleanliness at Hampton Inn by Hilton Cancun Cumbres?
Many guests have praised the cleanliness and professional staff at Hampton Inn by Hilton Cancun Cumbres. However, a few guests have mentioned issues such as small towels, impolite front desk personnel, and unclean rooms.
When is the high season at Hampton Inn by Hilton Cancun Cumbres?
The high season at Hampton Inn by Hilton Cancun Cumbres is in March, which is important to consider when planning your visit.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Bar
Several guests mentioned that rooms near the bar area experienced noise disturbances, so consider requesting a room away from this area for a quieter stay.
Check Room Cleanliness
Some guests reported issues with room cleanliness, so it's advisable to thoroughly check the room upon arrival and promptly request any necessary cleaning or maintenance.
Be Cautious with Valuables
A few guests reported incidents of theft, particularly in the restaurant area, so it's recommended to keep valuables secure and under personal supervision at all times.
Consider Transportation Options
As the hotel is located in a crowded area, it may be necessary to rely on taxis for transportation, so consider factoring this into your travel plans and budget.
Verify Shuttle Service Hours
If relying on the hotel's shuttle service, be sure to verify the operating hours in advance, especially for early morning departures, as some guests encountered limitations with the shuttle schedule.
Request Necessary Amenities Promptly
Some guests experienced delays in receiving amenities such as shampoo, conditioner, and hairdryers, so it's advisable to request these items promptly upon check-in to ensure a comfortable stay.
Manage Expectations for Breakfast
While some guests praised the breakfast, others found it lacking in variety and quality, so it's best to manage expectations regarding the breakfast offerings.
Be Mindful of Noise Levels
Due to the proximity of the hotel to busy roads and a shopping center, guests may encounter higher noise levels, so consider bringing earplugs if sensitive to noise.
Confirm Airport Shuttle Details
If planning to use the hotel's airport shuttle, it's recommended to confirm the shuttle's availability and any associated fees or tipping expectations in advance to avoid any inconvenience.
Check for Room Maintenance
Some guests encountered maintenance issues such as hot rooms, plumbing problems, and tired decor, so it's advisable to check the room thoroughly and report any issues to the staff for resolution.
Location
Blvd. Luis Donaldo Colosio Mza 1 SM, 77500 Cancún, Quintana Roo
What's nearby
- Poliforum Benito Juarez0.8 mi
- La Gran Plaza2.2 mi
- Estadio Olímpico Andrés Quintana Roo2.7 mi
- Estadio de Beisbol Beto Avila2.9 mi
- Glorieta del Ceviche3.3 mi
- Puerto Cancun4 mi
- Spa at The Royal Sands4.9 mi
- Kukulcan Plaza4.9 mi
- La Isla Shopping Mall4.9 mi
- Iberostar Golf Club Cancun4.9 mi
- Iberostar Cancun Peninsula Convention Centre5 mi
- El Rey Ruins5.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hampton Inn by Hilton Cancun Cumbres
Low season | June |
|---|---|
High season | December |
Average price (weeknight) | $123 |
Average price (weekend night) | $148 |
When to book a room at Hampton Inn by Hilton Cancun Cumbres
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hampton Inn by Hilton Cancun Cumbres
FAQs when booking at Hampton Inn by Hilton Cancun Cumbres
Nearby hotels and places to stay
Closest
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See most recommended stays in CancúnGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 3.2 mi |
Nearest Airport | Cancun |
Distance to airport | 5.7 mi |
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