Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "Terrific location."9.1 "91%
appreciated the closeness to the beach ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
6.2 "Service is ok."6.5 "Only 65% found the
staff to be friendly enough ." 6.7 "67% said thereception staff was ok ." -
5.0 "Rooms are ok."3.2 "68%
complained about the bathroom ." 1.4 "86% thought they werepoorly maintained ." 2.7 "73% hadproblems with the shower ." 4.3 "Air conditioning was criticized by 57%." 4.3 "57% foundproblems with the furniture ." 4.2 "58% thought thetv was sub-standard ." 0.0 "100% said thebathroom was dirty ." -
4.2 "Wellness & sports facilities were not very nice."
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4.2 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 2.3 "For 77%, thelobby entrance was sub-standard ." 4.3 "57%complained about the elevator ." 3.3 "67% thought thefacilities needed updating ." -
3.5 "Breakfast is below average."
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3.2 "Horrible pool."
Overall Rating
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9.4 "Terrific location."9.3 "93%
appreciated the closeness to the beach ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.5 "Beach is lovely."
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5.7 "Service is ok."6.5 "65% said the
reception staff was ok ." 6.4 "Only 64% found thestaff to be friendly enough ." -
5.1 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
4.8 "Rooms are not good."3.3 "67%
complained about the bathroom ." 4.5 "55% foundproblems with the furniture ." 1.6 "84% thought they werepoorly maintained ." 2.8 "72% hadproblems with the shower ." 4.6 "Air conditioning was criticized by 54%." 4.2 "58% thought thetv was sub-standard ." -
4.6 "Wellness & sports facilities were not very nice."
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4.0 "Bad amenities."4.0 "60% thought the
building wasn't nice ." 2.5 "For 75%, thelobby entrance was sub-standard ." -
3.4 "Pool is below average."
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3.3 "Breakfast is below average."
Overall Rating
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9.3 "Terrific location."9.0 "90%
appreciated the closeness to the beach ." -
6.3 "Service is ok."
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6.3 "Average comfort."
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5.3 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." -
4.1 "Bad amenities."4.2 "58% thought the
building wasn't nice ." 4.4 "56%complained about the elevator ."
Overall Rating
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9.6 "Terrific location."
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6.5 "Service is ok."6.6 "Only 66% found the
staff to be friendly enough ." -
6.1 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
5.4 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." -
4.3 "Bad amenities."4.4 "56% thought the
building wasn't nice ." -
2.7 "Disappointing internet connection."2.2 "78% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0review from
Location El baño incómodo y tiene mal olor
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3.1review from
We stayed for 2 nights. Paid $130USD per night. The second day/night we had no electricity and the staff refused a refund. People were sleeping on benches outside to escape the heat in their room. The sink drains did not work. No wall around the bathroom. The mall is still sem-functioning so if you are a light sleeper do not stay here.
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4.8review from
Clean room, friendly cleaning staff It seems this hotel was build as a mall, no privacy, (toilet and sleeping room), it took us 35 minutes to check on, i don't know what was wrong that night, but the overall experience wasn't pleasant
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8.0review from
It was very unique Nothing it was all fantastic
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8.0review from
Very cooly designed and themed rooms. Each room is themed on a magnet of design including top models...there is even a David Beckham room! The bed was huge and extremely comfortable, great furnishings, good surroundings and good staff. The location, it is opposite the Riu Palace in the hotel zone and there are shops, bars, restaurants, cafes and even a starbucks in the immediate area. The major clubs and bars are litteraly 5 minutes walk. Loved this hotel, highly reccomended. Good complimentary WIFI in the rooms. AC very good, Cable tv very good. Personally, there was nothing for me to be unhappy with about this hotel. However, it was just me on my own. Couples and families should be aware that the shower, toilet and bathroom are actually in the room directly. There were some families who had to send their kids out of the room whilst the parents went to the toilet, showered etc. And for couples, no matter how much you love someone, you don't really want to see and hear them taking a dump!
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6.3review from
It is quite a luxury hotel with all the comforts in the room, but not completely in activity by the time we stayed there (August 2010). Only a few rooms and the reception seemed to be used, with air conditioning on. The rest of the hotel, common areas, escalators, restaurant, were all closed and without air conditioning, giving to the whole quite an aspect of the hotel of the movie "Shining". Anyway it is an excellent compromise from a quality/price point of view, considering Cancun's prices. Unused areas were extremely hot and looked desolate.
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7.0review from
Staff were extremely friendly and helpful. Rooms were large, the room design was unusual and no windows but you get used to it after a while. Great location close to the beach and night clubs and shopping centres.
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7.3review from
Very friendly staff, very nice beds, big room, close to all the big clubs and restaurants. Only short walk to the beach. You have to keep in mind that there are almost no walls in the room. So almost no privacy during bathing or showering
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7.0review from
good value for money.very friendly and helpful staff.very clean.close to the strip (5 min walk) the only thing which is a little bit weird is that the toilett and shower are within the room no separated by a door or something. so the other person can hear, see and smell if you go to the WC
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8.0review from
the rooms were clean, the staff was nice, very trendy hotel
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6.8review from
The hotel is undergoing a renovation, this means that the rooms are fully new furbished in a design style. we had even a jacuzzi bathtub and a shower in the room. Great location, in the midlle of Cancun nightlife, but not loud at all. Very good. From the outside the hotel sees pretty old and decadent,but the rooms are fully new, spacious and and nice. The hotel does not have direct access to the beach, which is only a 5 min walk.
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6.8review from
it was nice, in construction still, no windows for ventilation...overall fair stay no windows, poor ventilation
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5.2review from
Definately loved the location, walking distance to all major restaurants. Over the road from nice hotels there view at sundown. This hotel is obviously very new , rooms very new and clean but could have more privacy in regards to toilet facilities as it is basically on view from any point in the room you can see & hear see what your travel partner is doing. You really have to leave the room if you aren't comfortable with the person you are travelling with! No door. No wall infact.
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8.0review from
It was very unique Nothing it was all fantastic
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8.0review from
Very cooly designed and themed rooms. Each room is themed on a magnet of design including top models...there is even a David Beckham room! The bed was huge and extremely comfortable, great furnishings, good surroundings and good staff. The location, it is opposite the Riu Palace in the hotel zone and there are shops, bars, restaurants, cafes and even a starbucks in the immediate area. The major clubs and bars are litteraly 5 minutes walk. Loved this hotel, highly reccomended. Good complimentary WIFI in the rooms. AC very good, Cable tv very good. Personally, there was nothing for me to be unhappy with about this hotel. However, it was just me on my own. Couples and families should be aware that the shower, toilet and bathroom are actually in the room directly. There were some families who had to send their kids out of the room whilst the parents went to the toilet, showered etc. And for couples, no matter how much you love someone, you don't really want to see and hear them taking a dump!
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8.0review from
the rooms were clean, the staff was nice, very trendy hotel
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7.0review from
Staff were extremely friendly and helpful. Rooms were large, the room design was unusual and no windows but you get used to it after a while. Great location close to the beach and night clubs and shopping centres.
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7.3review from
Very friendly staff, very nice beds, big room, close to all the big clubs and restaurants. Only short walk to the beach. You have to keep in mind that there are almost no walls in the room. So almost no privacy during bathing or showering
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7.0review from
good value for money.very friendly and helpful staff.very clean.close to the strip (5 min walk) the only thing which is a little bit weird is that the toilett and shower are within the room no separated by a door or something. so the other person can hear, see and smell if you go to the WC
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6.8review from
The hotel is undergoing a renovation, this means that the rooms are fully new furbished in a design style. we had even a jacuzzi bathtub and a shower in the room. Great location, in the midlle of Cancun nightlife, but not loud at all. Very good. From the outside the hotel sees pretty old and decadent,but the rooms are fully new, spacious and and nice. The hotel does not have direct access to the beach, which is only a 5 min walk.
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6.8review from
it was nice, in construction still, no windows for ventilation...overall fair stay no windows, poor ventilation
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2.0review from
Location El baño incómodo y tiene mal olor
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3.1review from
We stayed for 2 nights. Paid $130USD per night. The second day/night we had no electricity and the staff refused a refund. People were sleeping on benches outside to escape the heat in their room. The sink drains did not work. No wall around the bathroom. The mall is still sem-functioning so if you are a light sleeper do not stay here.
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4.8review from
Clean room, friendly cleaning staff It seems this hotel was build as a mall, no privacy, (toilet and sleeping room), it took us 35 minutes to check on, i don't know what was wrong that night, but the overall experience wasn't pleasant
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6.3review from
It is quite a luxury hotel with all the comforts in the room, but not completely in activity by the time we stayed there (August 2010). Only a few rooms and the reception seemed to be used, with air conditioning on. The rest of the hotel, common areas, escalators, restaurant, were all closed and without air conditioning, giving to the whole quite an aspect of the hotel of the movie "Shining". Anyway it is an excellent compromise from a quality/price point of view, considering Cancun's prices. Unused areas were extremely hot and looked desolate.
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5.2review from
Definately loved the location, walking distance to all major restaurants. Over the road from nice hotels there view at sundown. This hotel is obviously very new , rooms very new and clean but could have more privacy in regards to toilet facilities as it is basically on view from any point in the room you can see & hear see what your travel partner is doing. You really have to leave the room if you aren't comfortable with the person you are travelling with! No door. No wall infact.
