Riu Cancun
Blvd. Kukulcan Km 9, Manzana 50, Lote 5, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 7151
Cheapest
rate per night
8.8
Excellent
based on 5,575 reviews
Compare vs. KAYAK
Good to know
| Distance to city center | 5.3 mi |
|---|---|
| Location rating | 9.1 |
| Nearest Airport | Cancun |
| Distance to airport | 10.8 mi |
Rooms
Deluxe Rooms
$293+
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Bed type
Provider
Nightly
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Double bed
$293
per night
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Double bed
$293
per night
Double Rooms
$194+
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Bed type
Provider
Nightly
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Unknown
$194
per night
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Unknown
$212
per night
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Unknown
$255
per night
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Unknown
$281
per night
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Unknown
$320
per night
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Unknown
$326
per night
Standard Rooms
$194+
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Bed type
Provider
Nightly
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Unknown
$194
per night
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Unknown
$212
per night
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Unknown
$213
per night
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Unknown
$215
per night
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Unknown
$217
per night
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Unknown
$217
per night
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Unknown
$238
per night
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Unknown
$238
per night
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Unknown
$238
per night
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Unknown
$254
per night
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Unknown
$258
per night
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Unknown
$472
per night
Leisure Rooms
$330+
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Bed type
Provider
Nightly
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Unknown
$330
per night
Reviews
Traveler rating
15
4
0
1
1
Time of year
Traveler type
Show reviews that mention
+
-
ExcellentJul 20199.0
Location and variety
Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
-
ExcellentMar 201910.0
location
Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
-
ExcellentNov 201810.0
The location . The pools and the staff was friendly.
The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
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ExcellentSep 201810.0
Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
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MediocreAug 20184.0
The staff!! They were outstanding!
How early the pools close. The temp of the pools was too warm. The lack of beer choices.
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About
Overview
The Hotel Riu Cancun is located in one of the most popular tourist destinations for Cancun, and it features gorgeous sandy beaches alongside turquoise water. The hotel is a short ride from the airport and getting to and from there is easy thanks to its complementary shuttles, taxis, and car rentals that are available.
When it comes to day-to-day activities in the area, in addition to the beach that the hotel is on, the famous Plaza La Isla is a short drive down the road to meet any guest's shopping needs, and then there is the beach pavilion further down the island that many people enjoy as well. The city of Cancun itself has a lot of things to enjoy as well. There are many restaurants, parks, nightclubs, and more guests can easily take advantage of.
Hotel Riu Cancun is an all-inclusive resort with many options when it comes to rooms that will appeal to a variety of travelers. There are rooms ranging from double standards that include air-conditioning, Wi-Fi, safes, refrigerators, and the balcony to the luxurious suites that have all of those amenities plus hydro-massage bathtubs. The suites also feature gorgeous views of the sea.
On the hotel grounds, there are three swimming pools as well as a free gym and whirlpool bath. There are also programs for the kids to enjoy and entertainment options during both the night and day for adults. Guests can enjoy the live shows, live music, and excellent dance opportunities as well.
Features
8.8 Excellent
based on 5,575 reviews
9.1
Location
7.9
Service
5.0
Comfort
4.7
Wellness
Things to Know
- Friendly atmosphere
- Friendly service
- Recreation staff is nice
- Great view
Check in |
3:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Complimentary breakfast
Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Business center
Concierge service
Gift shop
Laundry service
Spa
Outdoor pool
Bar/Lounge
Beauty salon
Express check out
Hairdryer
Cable or satellite TV
Air-conditioned
24hr front desk
Night club
Safe
Babysitting/child services (surcharge)
Pets not allowed
Free parking
Designated smoking area
Storage available
Wedding services
Terrace/Patio
Linens
Towels
Grill
Elevator
Laundry facilities
Meeting/Banquet facilities
Room service
Hot tub
Restaurant
Tennis
Sauna
Pool table
FAQs when booking at Riu Cancun
What sports activities are on offer at the Riu Cancun?
Aside from the group fitness classes available at the Riu Cancun such as toning classes or water aerobics in the swimming pool, guests can play a game of volleyball on the beach, hire kayaks, snorkelling equipment or catamarans, or enjoy a scuba diving lesson for beginners in the pool. These activities are complimentary if you have booked your stay with an all-inclusive package.
Are there any computers I can use at the Riu Cancun?
If you have left your laptop at home but need to use a computer while on holiday at the Riu Cancun, head to the sports bar where you will find a few computer stations you can use for a fee. They are connected to the internet, and usage is charged in 15m slots.
Is there a dress code if I want to have dinner at one of the Riu Cancun restaurants?
While there are no particular requirements for how to dress at breakfast or lunch at the hotel, if you are planning to go out for dinner you will need to make sure you follow the dress code. All the restaurants follow a formal dress code with gentlemen required to be in long trousers and with no sleeveless shirts.
Does the Riu Cancun offer any services for families with children?
If you are looking for an activity your kids will enjoy while you’re on holiday at the Riu Cancun, then you should head to RiuLand, which is the hotel’s kids club for children aged 4 to 12 years old. Children will be divided into two groups that will each go for a different activity depending on their age. Most of the activities are outdoor based and are supervised by the hotel’s team of professionals, with appearances by Calu, the RiuLand mascot character.
What sort of entertainment can I expect at the Riu Cancun?
The Riu Cancun organizes live shows for their guests to enjoy every day of the week, with a different style of show every night so you will feel like you’re seeing something new every night. You can expect live music shows, opera nights and Mayan cultural shows, amongst others, and the staff always get the audience involved ensuring a fun evening for everyone.
How can I get from Cancun International Airport to the Riu Cancun?
The easiest way to get to the Riu Cancun from the airport is to book a private transfer, either with a taxi or with a shared shuttle bus that will drop you off at the hotel. If you choose to go with a taxi, expect to pay 956 MXN (around 50 USD) for two persons for a one-way trip and you will get to the hotel in about 20m, while a shared shuttle bus will cost about 439 MXN (23 USD) per person for a return trip, and the trip will take about 30m as the bus will be making a few other stops along the way. (Prices checked 06/05/19).
Where is Riu Cancun located?
Riu Cancun is located at Blvd. Kukulcan Km 9, Manzana 50, Lote 5 in Zona Hotelera - Hotel Zone District, 5.3 miles from the center of Cancún. Playa Caracol is the closest landmark to Riu Cancun.
When is check-in time and check-out time at Riu Cancun?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Riu Cancun.
Does Riu Cancun offer free Wi-Fi?
Yes, Riu Cancun offers free Wi-Fi.
Does Riu Cancun offer free parking?
Yes, Riu Cancun offers free parking.
Does Riu Cancun offer free airport shuttle service?
No, Riu Cancun does not offer free airport shuttle service.
How far is Riu Cancun from the airport?
Riu Cancun is 10.8 miles from Cancun. Riu Cancun is 44.5 miles from Cozumel.
Can you bring pets to Riu Cancun?
No, pets are not allowed at Riu Cancun.
Does Riu Cancun have a pool?
Yes, Riu Cancun has a pool onsite.
Photos
All Photos (19)
Bar (1)
Bathroom (1)
Beach (1)
Bedroom (3)
All Photos
01 of 19
Reviews about Riu Cancun
“Location and variety”
“location”
“The location . The pools and the staff was friendly.”
Location
Most Popular Landmarks
- Playa Caracol 187 yd
- Forum Beach 0.4 mi
- Delphinus Punta Cancún 0.4 mi
- Playa Chac Mool 0.6 mi
- Cancun Golf Club at Pok Ta Pok 0.9 mi
- Playa Tortugas 1.4 mi
Cancún Travel Guide
Learn about Cancún on KAYAK
Getting Around
| Cancun | 10.8 mi |
|---|---|
| Cozumel | 44.5 mi |
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