Overview

Riu Palace Las Americas
Best Room Service

Blvd. Kukulcan, Km 8.5, 77500 Cancun, QR, Mexico
+52 998 891 4300

$258+

Overall guest ratings

9.0/10 Excellent
Based on 1,443 reviews

Review highlights

  • 9.4
  • 9.1
  • 6.5
  • 6.4

Good to know

  • Clean hotel facilities
  • Great menu
  • Friendly service
  • Great shopping

Nearby

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    About

    Location.

    Riu Palace Las Americas All Inclusive - Adults Only is positioned along the calm-water shoreline of Cancún, Mexico. Cancún Convention Center is located 300 meters from the hotel and the gangway for the Isla Mujeres ferry is 600 meters away.

    Hotel Features.

    This Art Deco designed, all-inclusive resort features 6 restaurants that cater to almost every taste, from theme buffets served at Don Robertos to the dramatic ambience of Sakura's Japanese restaurant. Drinking establishments include swim-up and poolside venues, plus a theater bar. Following sightseeing, guests may try the jetted section of one of the outdoor pools, or refresh in the geometrically shaped outdoor pool. Two-person lounging beds provide means to stay cool while floating beneath the Cancún sun. The All-Inclusive Plan includes use of snorkeling gear, boogie boards, kayaks, windsurfers, and small sailboats. A health-and-beauty spa with complimentary saunas and 2, 8-person spa tubs offers manicures and pedicures, facial and body treatments, massage, and hair care. A fitness room contains cardio and weight machines. The resort is home to the Krystal Dining Room, which is a gourmet a la carte restaurant that features a "New fusion restaurant concept" that blends 50 years of history, local ingredients, and regional flavors.

    Guestrooms.

    This resort offers 372 guest suites in a 9-story building. Balconies with cushioned chairs provide views of Nichupté Lagoon or the Caribbean Sea. Accented by arches and columns, step-down sitting areas are furnished with coffee tables, and loveseats or double sofa beds. Décor includes mahogany-stained trim and antique-style furniture. Televisions have satellite service and high-speed Internet access (surcharge) is available. Marble bathrooms feature twin-sink granite vanities. In-room accessibility is provided. Laundry facilities are available. As part of the All-Inclusive Plan, rooms and suites include minibars that contain beer and soft drinks and liquor dispensers.

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    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Meeting/Banquet facilities
    • Child pool
    • Restaurant
    • Playground
    • Hot tub
    • Non-smoking rooms available
    • Facilities for Disabled Guests
    • ATM on-site
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Spa
    • Outdoor pool
    • Bar/Lounge
    • Beauty salon
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall Rating

    8.9 Excellent
    Based on 1,794 reviews
    • 9.4 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      8.3 "Good access to the airport, said 83%."
    • 9.1 "World class service."
      9.3 "93% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      7.2 "72% said the reception staff was great."
      9.7 "97% found the restaurant service to be one of the best."
      8.1 "Housekeeping was great, according to 81%."
      8.9 "89% were happy with the room service."
      9.2 "Lovely bar service, according to 92%."
      10.0 "Lovely pool/beach service, according to 100%."
    • 8.9 "Good value."
      8.9 "89% were happy with the price."
      9.5 "95% thought it was a great value."
    • 8.4 "Food is delicious."
      7.8 "78% loved the menu selection."
      9.7 "Beef and steak dishes were excellent, according to 97%."
      8.9 "89% were happy with the price."
      9.4 "Yummy desserts, said 94%."
      7.1 "71% thought the dining area was clean."
      7.1 "71% enjoyed the snacks that were offered."
    • 6.7 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 6.5 "Breakfast is mediocre."
    • 6.4 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 5.7 "Sufficient wellness & sports facilities."
    • 3.9 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
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    Overall Rating

    9.0 Excellent
    Based on 1,345 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.4 "World class service."
      9.5 "95% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
    • 8.8 "Good value."
    • 8.5 "Food is delicious."
      7.7 "77% loved the menu selection."
    • 7.7 "Good vibe."
      8.6 "86% enjoyed the friendly atmosphere."
      9.0 "90% said it was a stylish hotel."
    • 6.9 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 6.6 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
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    Overall Rating

    8.7 Excellent
    Based on 448 reviews
    • 9.2 "World class service."
      9.4 "94% found the staff to be very friendly."
      9.4 "94% thought the service was very professional."
    • 9.1 "Terrific location."
      9.5 "95% liked the proximity to shopping."
    • 9.0 "Wonderful beach."
    • 8.9 "Good value."
    • 8.2 "Food is delicious."
    • 6.9 "Average cleanliness."
    • 6.3 "Rooms are ok."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Clean hotel facilities"
    "Great menu"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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