Sun Palace is a romantic destination, having won the TripAdvisorâs Top Hotel For Romance Travelerâs Choice Award two years in a row. This adults-only hotel is located in the Mexican Caribbean, providing a number of luxurious accommodations in junior suites, deluxe suites, and grand level and concierge level accommodations that include VIP access and exclusive amenities. This is an all-inclusive resort that offers 24-hour room service, world-class dining, in-room double whirlpool tubs, and wireless Internet. WiFi is available throughout the property.
As part of the all-inclusive features, food and drinks are included with every guest stay. All guest rooms include minibars and spacious accommodations, stunning views, a liquor cabinet, complimentary bottled water, coffee makers, smart TVs, CHI hair products and appliances, and more. Guest rooms include resort views or ocean views. Concierge and grand level suites offer private balconies, along with upgraded accommodations and amenities such as Apple TV, private beach areas, personalized concierge service at your door, a pillow menu, and private check in and check out services.
The Sun Palace resort hotel offers an on site spa will a full array of spa services, including massages, facials, hydrotherapy, steam rooms, plunge pools, and more. The resort also offers a number of nightly activities and events, a beauty salon, and a fitness center. Plus, this resort is located in the Cancun Beach Hotel Zone, just under 10 miles southeast of Cancun. Guests can find plenty of shopping, dining, and local attractions to explore around the resort area, including Cinepolis, the Interactive Aquarium Cancun, Pepeâs Tigres, and Benito Juarez Kids Park.
Services and conveniences
Basics
Bathroom
Dining
Pool and spa
Accessibility and suitability
General
Laundry
Parking and transportation
Outdoor
Media and entertainment
Workspace
Things to do
Health and safety
Bedroom
Family friendly
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the unique amenities offered at Sun Palace?
Sun Palace offers luxurious accommodations, 24-hour room service, world-class dining, in-room double whirlpool tubs, wireless Internet, and VIP access to exclusive amenities. The resort also features a full-service spa, nightly activities, a beauty salon, and a fitness center.
How is the cleanliness at Sun Palace?
Guests have consistently praised the cleanliness of the hotel, describing it as extremely clean, well-maintained, and offering a serene atmosphere.
What is the food and drink experience like at Sun Palace?
Guests have raved about the excellent food and drinks offered at Sun Palace, with 24-hour room service, world-class dining, and outstanding cocktails available at the various restaurants and bars on the property.
What are the common concerns about Sun Palace?
Some guests have mentioned concerns about pushy sales pitches for membership, repetitive buffet food, and issues with the pool bar drinks and snacks. However, these concerns are balanced with positive feedback about the overall experience.
When is the best time to visit Sun Palace?
The high season at Sun Palace is in December, offering an ideal time to experience the beautiful location, top-notch amenities, and 5-star dining. However, guests can also enjoy a quieter experience during the low season in July.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as El Rey Ruins, Playa Delfines, and the Interactive Aquarium Cancun, all within a short distance from the resort.
Consider Upgraded Accommodations
Guests highlighted the benefits of upgrading to concierge or grand level suites, which offer private balconies, exclusive amenities, and personalized services, enhancing the overall experience.
Be Mindful of Sales Pitches
Some guests reported being approached with sales pitches, particularly at the end of their stay. It's advisable to be prepared for this and communicate preferences clearly to the staff.
Diverse Dining Experiences
While many guests praised the food, some mentioned that certain specialty restaurants fell short of expectations. Prioritize exploring a variety of dining options to find the best culinary experiences.
Take Advantage of On-Site Spa Services
Indulge in the full array of spa services offered at the on-site spa, including massages, facials, hydrotherapy, and more, for a truly relaxing and rejuvenating stay.
Stay Informed About Membership Offers
Be aware that the hotel may present membership offers, and some guests felt pressured in this regard. Setting clear boundaries can help maintain a stress-free experience.
Enjoy Nightly Activities
Make the most of the resort's nightly activities and events, adding entertainment and enjoyment to your stay.
Be Cautious with Pool Bar Drinks
A few guests expressed dissatisfaction with the drinks served at the pool bar. Consider exploring other bar options or communicating preferences for stronger cocktails.
Plan for a Relaxing Getaway
Sun Palace is described as a perfect destination for a quiet, romantic getaway, offering a serene atmosphere and attentive staff to ensure a peaceful and enjoyable stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | July |
---|---|
High season | December |
Average price (weeknight) | $690 |
Average price (weekend night) | $689 |