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Sun Palace

9.1
Excellent

Based on 1,118 reviews
 
Blvd Kukulcan Km 20 Hotel Zone, 77500 Cancún, Quintana Roo, Mexico
  +52 998 891 4100
Sun Palace - Cancún, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
Cancelon $337
AMOMA.com $357
Cancelon $360
Cancelon
per night
AMOMA.com
per night
Cancelon
per night

Good to know

Distance to city center 8.3 mi
Location rating 8.0
Nearest Airport Cancun
Distance to airport 6.1 mi

Rooms

Check-in
Check-out

Deluxe Rooms

$337+

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Bed Type
Provider
Nightly
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Unknown
$337 per night
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$360 per night
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$363 per night
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Unknown
$377 per night
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King bed
$446 per night
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Unknown
$446 per night
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Unknown
$470 per night
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Unknown
$484 per night
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Unknown
$484 per night
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Unknown
$498 per night
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Unknown
$498 per night
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Unknown
$498 per night
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Unknown
$498 per night
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Unknown
$498 per night
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Unknown
$514 per night
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King bed
$538 per night
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Unknown
$538 per night
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Unknown
$538 per night
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King bed
$539 per night
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King bed
$562 per night
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King bed
$563 per night
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Unknown
$581 per night
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Unknown
$601 per night

Standard Rooms

$606+

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Bed Type
Provider
Nightly
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Unknown
$606 per night

Resort Rooms

$387+

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Bed Type
Provider
Nightly
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Unknown
$387 per night
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Unknown
$403 per night
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Unknown
$498 per night
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Unknown
$498 per night
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Unknown
$502 per night
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Unknown
$513 per night

Luxury Rooms

$391+

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Bed Type
Provider
Nightly
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Unknown
$391 per night

Double Rooms

$357+

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Bed Type
Provider
Nightly
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Unknown
$357 per night

Reviews

Pros

Traveler rating

42
6
2
5
0

Time of year

Traveler type

Show reviews that mention

+
activitys in 3 reviews
amazing view in 7 reviews
attend a timeshare in 2 reviews
bit overwhelming in 3 reviews
clean beach in 23 reviews
food was great in 36 reviews
high end in 2 reviews
hotel is dated in 16 reviews
inclusive resort in 7 reviews
ocean view in 9 reviews
planner in 3 reviews
refreshing welcome drink in 5 reviews
romantic getaway in 2 reviews
seagrass in 2 reviews
staff were amazing in 44 reviews
steak house in 5 reviews
week prior in 3 reviews
young kids in 3 reviews
  • Excellent
    Jan 2018
    10.0

    Wonderful location and staff

    The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

    The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

  • Excellent
    Apr 2017
    10.0

    The best vacation ever

    I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.

    I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.

  • Excellent
    Jul 2015
    10.0

    Great stay at Sun Palace!

    The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!

  • Excellent
    Jun 2015
    10.0

    Wonderful Stay!!

    Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!

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About

Overview

Sun Palace is a romantic destination, having won the TripAdvisor’s Top Hotel For Romance Traveler’s Choice Award two years in a row. This adults-only hotel is located in the Mexican Caribbean, providing a number of luxurious accommodations in junior suites, deluxe suites, and grand level and concierge level accommodations that include VIP access and exclusive amenities. This is an all-inclusive resort that offers 24-hour room service, world-class dining, in-room double whirlpool tubs, and wireless Internet. WiFi is available throughout the property. As part of the all-inclusive features, food and drinks are included with every guest stay. All guest rooms include minibars and spacious accommodations, stunning views, a liquor cabinet, complimentary bottled water, coffee makers, smart TVs, CHI hair products and appliances, and more. Guest rooms include resort views or ocean views. Concierge and grand level suites offer private balconies, along with upgraded accommodations and amenities such as Apple TV, private beach areas, personalized concierge service at your door, a pillow menu, and private check in and check out services. The Sun Palace resort hotel offers an on site spa will a full array of spa services, including massages, facials, hydrotherapy, steam rooms, plunge pools, and more. The resort also offers a number of nightly activities and events, a beauty salon, and a fitness center. Plus, this resort is located in the Cancun Beach Hotel Zone, just under 10 miles southeast of Cancun. Guests can find plenty of shopping, dining, and local attractions to explore around the resort area, including Cinepolis, the Interactive Aquarium Cancun, Pepe’s Tigres, and Benito Juarez Kids Park.

KAYAK

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

Based on 1,118 reviews

10.0

WiFi

9.5

Cleanliness

8.0

Location

7.8

Comfort

Things to Know

  • Friendly atmosphere
  • Friendly service
  • Nice building
  • Great view

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Complimentary breakfast
Fitness center
Free Wi-Fi
Increased accessibility
ATM on-site
Business center
Car rental
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot tub
Indoor pool
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24hr front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Free parking
Storage available
Terrace/Patio
Elevator
Massage
Concierge service
No smoking
Express check out
Hairdryer
Cable or satellite TV
Coffee shop
Free Internet
Pets not allowed
Steam room

Photos

Sun Palace - Cancún - Building All Photos (47)
Sun Palace - Cancún - Bathroom Bathroom (1)
Sun Palace - Cancún - Beach Beach (1)
Sun Palace - Cancún - Bedroom Bedroom (12)
Sun Palace - Cancún - Building Building (2)

Location

Most Popular Landmarks

  • El Rey Ruins 1.1 mi
  • Playa Delfines 1.2 mi
  • Museo Maya de Cancun 2 mi
  • Wet'n Wild Cancún 2.5 mi
  • Kukulcan Plaza 4.2 mi
  • Playa Marlin 4.3 mi

Cancún Travel Guide

Learn about Cancún on KAYAK

Getting Around

Cancun 6.1 mi
Playa Del Carmen 34.9 mi

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