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Value for money
Distance to city center
Distance to airport
|"Perfect location and brilliant staff."||(in 176 reviews)|
|"Friendly helpful staff Great location."||(in 143 reviews)|
|"Superb location, helpful staff, excellent room."||(in 105 reviews)|
|"Our room was bitterly cold."||(in 53 reviews)|
|"Plus no cars allowed!"||(in 36 reviews)|
|"This is NOT a 4* hotel!"||(in 67 reviews)|
Time of year
Show reviews that mention
|great location||in 485 reviews|
|friendly staff||in 334 reviews|
|main hotel||in 290 reviews|
|small room||in 266 reviews|
|breakfast was good||in 178 reviews|
|car park||in 166 reviews|
|carcassonne||in 122 reviews|
|walls||in 75 reviews|
|great view||in 56 reviews|
|lovely garden||in 53 reviews|
|right in the heart||in 32 reviews|
|poorly insulated||in 2 reviews|
|smell in the room||in 1 review|
The location of the hotel, being inside the Cité walls, is excellent, though somewhat difficult to find!
We were given rooms in building away from the main building. We were not advised of this before our arrival, and were somewhat disappointed. The huge beam going across the floor in room 16 made visits to the toilet resemble an obstacle course!!!
My husband and I found the stay at the Best Western Le Donjon to be a very acceptable experience.
Excellent location. Staff helpful with contacting doctor when medical problem arose.
Breakfast rate was high and I feel should have been incorporated in room rate. Breakfast was average. Accessing the hotel at night proved difficult on one night as we waited outside for about 15 minutes.
The convenience of its location
A pleasant and comfortable hotel although the annex was a little dated in some rooms. The location in La Citie (Carcassonne) could not be more central. A great place to stay for a weekend break
Located right in the heart of Carcassonne’s medieval citadel, the hotel’s 61 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client’s needs and comfort. The Best Western Plus Hotel Le Donjon is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service. Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.
based on 1,894 reviews
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Property safety measures
Best Western Le Donjon has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Most Popular Landmarks
- Museum of Chivalry Arms and Archery 36 yd
- Aude Gate 40 yd
- Medieval City 64 yd
- Cité de Carcassonne 69 yd
- Château Comtal 87 yd
- Hat Museum 93 yd