Guest reviews
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Overall Rating
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9.2 "Terrific location."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 10.0 "Easily accessible by car , said 100%." -
8.9 "Great service."9.5 "95% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
8.3 "Comfort level is high."8.6 "86% said the
beds were comfortable ." 8.7 "87% thoughtrooms were spacious ." 7.1 "71% thought it waspleasantly quiet ." -
7.9 "Good breakfast."
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7.4 "Nice rooms."8.6 "86% said the
beds were comfortable ." 8.7 "87% thoughtrooms were spacious ." 8.5 "85% thought theview was good ." 7.0 "70% appreciated themodern rooms ." -
5.0 "Bar is ok."
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3.8 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Overall Rating
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9.1 "Terrific location."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to shopping ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
8.2 "Comfort level is high."8.7 "87% said the
beds were comfortable ." 8.6 "86% thoughtrooms were spacious ." -
7.7 "Good breakfast."
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6.9 "Rooms are ok."
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4.6 "Bar is not good."
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3.5 "Internet is poor."2.4 "76% said the
wifi quality was bad ."
Overall Rating
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9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 7.2 "72% thought theservice was very professional ." -
8.9 "Location is great."10.0 "
City centre within easy reach , said 100%." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "100%liked the proximity to shopping ." -
8.2 "Breakfast is good."
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7.8 "High comfort."8.0 "80% said the
beds were comfortable ." 8.8 "88% thoughtrooms were spacious ." 7.0 "70% thought it waspleasantly quiet ." -
7.4 "Nice rooms."8.0 "80% said the
beds were comfortable ." 8.0 "80% saidrooms were clean ." 8.8 "88% thoughtrooms were spacious ." 8.6 "86% thought theview was good ." -
6.4 "Average value."
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5.1 "Bar is ok."
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3.9 "Internet is poor."2.8 "72% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."
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8.9 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.4 "Comfort level is high."8.9 "89% said the
beds were comfortable ." 8.6 "86% thoughtrooms were spacious ." 7.1 "71% thought it waspleasantly quiet ." -
8.1 "Breakfast is good."
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7.2 "Nice rooms."8.9 "89% said the
beds were comfortable ." 8.6 "86% thoughtrooms were spacious ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.6review from
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
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7.6review from
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
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7.2review from
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
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5.2review from
No gluten free food available
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8.0review from
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
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7.0review from
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
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7.3review from
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
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7.3review from
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
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6.3review from
The bar did not stay open
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7.6review from
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
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6.4review from
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
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9.6review from
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
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8.0review from
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
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7.6review from
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
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7.2review from
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
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7.0review from
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
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7.3review from
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
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7.3review from
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
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7.6review from
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
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5.2review from
No gluten free food available
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6.3review from
The bar did not stay open
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6.4review from
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
