Civana Wellness Resort And Spa

View

The views were stunning. The food was great. The staff was pleasant for the most part. The resort grounds were very well mantained.

Tryed to book under a wedding block but that was so difficult I booked online through a 3rd party. The room smelled horrible, cleaning staff spoke 0 english so we couldnt get clean towels or the garbage taken out. The ac in the room was extremely loud. The linens on the bed seemed unclean but again language barrier with housekeeping so it did not get resolved. While checking out I asked to speak to a manager that didnt happen and I had to catch a flight. The place is beautiful and most of the staff were pleasant overall it is not what I expected

mediocre

Location, pool

Rooms outdated, grounds not well maintained. Disappointed for the price

Find a different place if possible

Location

Carefree Resort and Conference Center is in a beautiful location. For the services provided, it is overpriced. I was a bit surprised that the place is not as geared to customer satisfaction as they ought to be. I requested a room change due to many extraneous noises from rooms next door, as well as from the outside. Instead of making immediate amends even though they had available rooms, they said their system could not let me move to another room till the next day! I come to a resort to get some rest and relaxation, not to be kept up all night with various noises. As a result I could not sleep all night the first night I arrived. The next day, i had to ask again to be moved, and after persisting, they finally did. They are isolated from other restaurants, and do provide a shuttle to the downtown area. They do have a restaurant. Here too, customer service was less than desirable. I had ordered a salad (no ingredients needed to be cooked) for take out, and although they said it would take 30 min to get this, I did not get it before 50 min had gone by! 50 min wait for a fresh salad is just unbelievable. Not to mention that it came only after I reminded them of the duration of my wait. Needless to say, I expect a lot more from a place in the business of providing rest and relaxation while eliminating hassle. This did not seem to be their strong suit. I would only recommend this place if no other better accommodation is available. 3 stars.