Loved the entire property. Restaurants are amazing. Live nightly entertainment amazing. Love it so much we are booking our wedding there.
5 stars
Fairmont El San Juan Hotel
Photos of Fairmont El San Juan Hotel
Overview
With a storied past showcasing performances by Frank Sinatra and Nat King Cole, the luxury, 1950s-built El San Juan is considered a local icon. Thanks to a $60 million renovation in 2016, the legend continues. A mix of families, couples, singles, and business travelers find themselves at the dazzling hotel.
The hotel sits right on Isla Verde Beach, between the famously wide, white-sand and Isla Verde Avenue, the neighborhood's main road. The boulevard is lined with luxury hotels, numerous restaurants, and takes guests to the popular Condado area and historic Old San Juan. Guests also appreciate being able to walk to the nearby Walgreens or CVS to stock up on snacks and necessities. Juan Munoz Marin International Airport is only a short distance away for travelers.
With a beautiful beachfront location, four pools, five restaurants, seven bars, a nightclub, and a state-of-the-art three-story fitness center, the hotel rivals any all-inclusive in the area. All restaurants on-site offer something for everyone, ranging from steak and seafood to Mediterranean and family-style. The lobby is a hub of entertainment with three bars, a café, Chico Cabaret, and the on-site nightclub Brava. Apart from dining and entertainment, the multiple pools are a major highlight of the hotel. The impressive 24-hour fitness center and spa offer a range of equipment and services for guests.
Accommodations available include Tower Rooms, Suites, Villas, and Specialty Suites. Guest rooms were all overhauled in the property's 2016 renovation. Beds are incredibly plush, and all rooms are equipped with big flat-screen TVs, coffeemakers, minibars, and ample tech plugs. Closets in the rooms contain bathrobes, irons, ironing boards, and safes. More amenities and space are offered as rooms are upgraded.
Latest deals for Fairmont El San Juan Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Fairmont El San Juan Hotel
- Outdoor pool
- Beachfront
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Designated smoking area
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
- Allergy-free room
General
- Family rooms
- Interconnected room(s) available
- Pool view
- Storage available
- Beachfront
- Sea view
- Sofa
- Soundproof rooms
- Carpeted
- Tile/marble floor
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Shampoo
- Body soap
- Conditioner
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Plunge pool
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Snack bar
- Breakfast in the room
- Refrigerator
- Coffee machine
Things to do
- Gift shop
- Bicycle rental
- Casino
- Game room
- Evening entertainment
- Beauty salon
- Pool table
- Water sport facilities (on site)
- Night club
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Bathtub
- Walk-in shower
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Outdoor
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Parking and transportation
- Parking
- Private parking
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
Family friendly
- Babysitting or child care
- Kids meals
- Kids' outdoor play equipment
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Fairmont El San Juan Hotel
7.3
Good
791 verified ratings
Wonderful
368
Very good
101
Good
82
Okay
47
Fair
62
Mediocre
36
Poor
95
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, especially its proximity to the beach and airport. However, many reviews highlighted issues with service, including unhelpful staff and slow check-in/check-out processes. Cleanliness was also a concern, with reports of outdated rooms and maintenance issues. Overall, while the hotel has potential, improvements in service and cleanliness are needed to enhance the guest experience.AI-Generated from customer reviews
Reviews(9)
Q&A(5)
Tips(10)
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7.2 out of 10
573 reviews
7.7 out of 10
40 reviews
7.8 out of 10
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7.6 out of 10
9 reviews
All reviews
Excellent
Pros (+) The beach, the pool and the lobby was amazing
Cons (-) The price of the alcohol could be less.
Cons (-) We didn't like the partying and the loud music
Pros (+) Nothing
Cons (-) Nothing
Pros (+) The front desk staff upon check-in was very welcoming, helpful and informative. I love that the physical integrity of the lobby has not been changed (yet). The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!
Cons (-) Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay. According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible. The cas...
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Pros (+) The location was great
Cons (-) No microwave for guest to use
Pros (+) Love the accommodation,cleaning,staff was great Not family hotel,there's nothing for kids even teenager
Cons (-) It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool
Pros (+) Beach area is beautiful There are plenty of pool options Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke) Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit! Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.
Cons (-) It felt like overall they need to update the grounds They are charging you based on what the hotel used to be in it's glory days, not what it currently is. Mini fridge kept popping open/didn't cool drinks that well. You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel boasts a beautiful beachfront location, four pools, five restaurants, seven bars, a nightclub, and a state-of-the-art three-story fitness center, offering something for everyone.
What can guests expect from the hotel's accommodations?
The accommodations include Tower Rooms, Suites, Villas, and Specialty Suites, all featuring incredibly plush beds, big flat-screen TVs, coffeemakers, minibars, and ample tech plugs. Closets in the rooms contain bathrobes, irons, ironing boards, and safes.
How is the hotel's customer service?
Guests can expect courteous staff and fast room service, as well as friendly and accommodating staff at the restaurants and bars.
What practical information should guests know about the hotel's location?
The hotel sits right on Isla Verde Beach, between the famously wide, white-sand and Isla Verde Avenue, with easy access to nearby restaurants, the popular Condado area, and historic Old San Juan. Juan Munoz Marin International Airport is only a short distance away for travelers.
What are some common concerns about the hotel?
Some guests have expressed concerns about the high resort fees, fluctuating room rates, outdated rooms, and expensive food. Additionally, there have been mentions of cleanliness and maintenance issues in some rooms.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach or pool comes highly recommended.
Consider Low Season Travel
If you're looking to avoid crowds and save on costs, consider visiting in October, which is considered the low season.
Explore Nearby Attractions
Take advantage of the hotel's proximity to popular attractions such as Isla Verde Beach, Carolina Beach, and the historic Old San Juan.
Be Mindful of Noise Levels
Some guests noted that the hotel's nightclub and event spaces can be noisy, especially at night. Light sleepers may want to pack earplugs.
Check Room Descriptions Carefully
Some guests were disappointed by discrepancies between the room descriptions and the actual views or amenities. It's advisable to double-check room details before booking.
Utilize the Fitness Center and Spa
The hotel offers a state-of-the-art three-story fitness center and a spa with a range of services. Consider taking advantage of these facilities during your stay.
Be Prepared for Additional Fees
Some guests mentioned being surprised by additional fees at check-out, so it's advisable to clarify all potential extra costs before booking.
Dine Off-Site for Variety
While the hotel offers multiple dining options, consider exploring nearby restaurants along Isla Verde Avenue for a wider variety of culinary experiences.
Plan for High Season Crowds
If you're visiting in February, be prepared for higher tourist numbers and potential crowding at popular hotel amenities.
Communicate Room Preferences
If you have specific room preferences, such as a higher floor or a certain view, consider communicating these directly with the hotel in advance to enhance your stay experience.
Location
6063 Isla Verde Avenue, Carolina 00979
What's nearby
- Isla Verde Beach328 yd
- Isla Verde0.4 mi
- Carolina Beach0.9 mi
- Barbosa Park2.1 mi
- Ocean Park2.4 mi
- University of Puerto Rico3.4 mi
- Plaza Carolina4.4 mi
- Cruise Line Terminal6.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Fairmont El San Juan Hotel
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $479 |
Average price (weekend night) | $536 |
When to book a room at Fairmont El San Juan Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.6 |
|---|---|
Distance to city center | 5.8 mi |
Nearest Airport | San Juan Luis Munoz Marin Intl |
Distance to airport | 1.0 mi |
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