4.0 OkayNov 14 2021
The rental was more expensive than quoted originally. I tried to extend it for 2 additional day and the price doubled for the 2 extra days.
2.0 MediocreNov 14 2021
Bottom line up front: My wife and I did not enjoy our experience, and we will not return to NextCar again. The price quoted for the rental was not accurate. The taxes/fees were an additional fifty dollars beyond those that were listed with the reservation. The associate who ‘helped’ us check out the car was less than pleasant. When I showed her that the price she was charging did not match the price we reserved, she just shrugged her shoulders. The vehicle itself was lacking. There was less than one eighth of a tank of fuel when we picked up the car, and several safety features (brake light and wipers) had worn out and needed replacement. Additionally, the vehicle (an automatic not a manual transmission) stalled repeatedly in parking lots and at red lights. I doubt I’ll rent from NextCar again. You get what you pay for. The discount isn’t worth it.
2.0 MediocreNov 11 2021
The shuttle drivers are nice and accommodating. All the rest of the staffs are terrible, arrogant, no customer service skills and yelling to customers. I was asking for my receipt and refused to give it and promised to email it and one day after haven’t received it yet. The lady staffer who issued the car were insisting to copy( xerox) my credit card and showing me other credit cards that she copied. Very unprofessional. Probably need customer oriented employees. Will not recommend to other people this establishment.
1.9 HorribleSep 22 2021
Our flight was delayed and when we arrived to pick up our confirmed car, they had cancelled our reservation.
7.9 GoodSep 6 2021
More selectioms than what was available. Car we reserved was not there
7.9 GoodSep 1 2021
The car was clean and it was located in a convenient location from the airport, also the bus shuttle from the airport was excellent. One thing I didn't like was that at night they only had one worker checking in several clients I do understand that due to covid some places are short staff but that was my only concern.
1.9 HorribleAug 27 2021
I didn't like anything about this rental experience. This is the last time I will rent from this place in Puerto Rico. They will take advantage of people and overcharge them with hidden fees when you arrive to pick up your car. They don't honor the price given by KAYAK and service is poor from customer service to the wait time to pick up vehicle. It took about 45-50 minutes to get our vehicle from our check-in.
7.9 GoodAug 17 2021
The reservation made the process quicker but customers should anticipate additional costs for Tolls, Insurance, and Taxes. Although the price was a bit more than I expected, the experience was good.
1.9 HorribleAug 8 2021
Pick up took over an hour, at 1030 at night, the staff was rude unhelpful and didn’t care. I should have read the reviews before I rented. Never again
1.9 HorribleJul 29 2021
Upon arrival to Puerto Rico, the company I made the reservation with were out of cars. To which I was informed that when the reservation is made, we reserve the price and not the vehicle. The shuttle took us to another location, 3 buildings down and we had to wait 3 hours for a car rental. The service to both locations was horrible. It was raining too, and they had over 15 people waiting under the rain on a carp that they had placed in front of the building. They only had one person working and another guarding the door indicating people that only one person at the time in side of the building, to which the door had a sign stating that 29 people at the time, per government compliance. We do understand that Covid is going on and have change several things, but the lack of communication, wait time, customer service was horrible to Allied Car Rental and Next Car. My reservations were maid through Kayak and I will not be using this services any more. This was my first time and last.