Pros (+) Facilities
Cons (-) Service
4 stars
Hyatt Regency Cartagena
Photos of Hyatt Regency Cartagena
Overview
At Hyatt Regency Cartagena, guests can start their mornings with a cup of world-famous Colombian coffee and explore centuries of history in this stunning destination. After a day of discovering a new level of relaxation and refreshment at Aqoral Spa, visitors can dine in one of the two fabulous on-site restaurants or take a dip in one of the infinity pools, offering expansive Caribbean and city views that can be found only at Hyatt Regency Cartagena.
This Hyatt Regency offers 15 residences, 261 guest rooms and 28 suites, each offering modern amenities such as flat-screen TVs and free WiFi Internet access. The hotel features a recreational pool, lap pool, wading pool and a children’s area, a fitness center with two steam rooms, laundry and dry cleaning services, room service, accessible rooms and 1,200 square meters of flexible event and meeting space.
Guests will experience panoramic sunsets and delicious fare while dining at the fantastic signature restaurants on-site, Kokaú and Amacagua. Kokaú offers its visitors the best of Caribbean culture, offering dishes made with the freshest local ingredients masterfully transformed into authentic and mouth-watering recipes. Amacagua serves an amazing and varied selection of seafood, meats and veggies grilled to perfection. This open air restaurant is nestled just above the Caribbean, allowing Hyatt Regency Cartagena visitors to enjoy sun-drenched lunches with a sea breeze or dinners under the stars. The hotel also provides personalized planners to make sure that every last detail of any wedding or event is handled with guests’ preferences in mind.
Latest deals for Hyatt Regency Cartagena
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Privacy Preferences
Amenities at Hyatt Regency Cartagena
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Basics
- Free Wi-Fi
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Adapter
- Air-conditioned
Pool and spa
- Spa and wellness center
- Massage
- Infinity pool
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
- Washing machine
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
Services and conveniences
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Kitchen
- Kitchenware
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
General
- Family rooms
- Sofa
- Telephone
- Privacy curtain
- Storage available
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
Media and entertainment
- Radio
- Cable or satellite TV
- TV
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
Outdoor
- Terrace/Patio
- Balcony
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Laptop safe
- Desk
Things to do
- Beach access
- Game room
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Child pool
- Kids meals
Fitness
- Fitness center
Reviews of Hyatt Regency Cartagena
8.9
Very good
3372 verified ratings
Wonderful
2578
Very good
373
Good
200
Okay
78
Fair
50
Mediocre
25
Poor
68
Summary of reviews
Guests say
Guests appreciate the great location of the hotel, with many mentioning beautiful views and accessibility. However, there are significant complaints about the service quality, with many reviews highlighting rude staff and slow responses. Cleanliness issues were also noted, particularly in some rooms and common areas, detracting from the overall experience.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
1557 reviews
8.9 out of 10
2 reviews
8.6 out of 10
3 reviews
All reviews
Pros (+) The attention was great, everybody is on top of their work and want to make you feel good all the time!
Cons (-) I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...
Pros (+) Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.
Cons (-) Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at the on-site restaurants?
The on-site restaurants, Kokaú and Amacagua, offer a fantastic selection of dishes made with the freshest local ingredients, including mouth-watering Caribbean recipes and a varied selection of seafood, meats, and veggies grilled to perfection.
What are the highlights of the hotel's pools and views?
The hotel features multiple pools with ocean views, including an infinity pool and a lap pool, providing guests with panoramic sunsets and a refreshing experience. The pools offer a stunning backdrop for relaxation and enjoyment.
How are the beds and pillows at the hotel?
Guests have described the beds and pillows as extremely comfortable, providing a luxurious and restful experience. The hotel offers spacious and clean rooms with spectacular views, ensuring a relaxing stay.
Is the hotel staff accommodating and friendly?
The staff at the hotel has been described as very friendly, professional, and accommodating. Guests have highlighted the attentive and helpful service provided by the staff, contributing to a pleasant and carefree stay.
What are the best times to visit the hotel?
The high season for visiting the hotel is in October, offering an ideal time to experience the beautiful facility, spectacular views, and great location. Guests can expect a wonderful and memorable time during this period.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with an ocean view, especially those with balconies offering stunning bay views both day and night.
Explore Nearby Attractions
The hotel's location provides easy access to nearby attractions such as Playa de Bocagrande, Iglesia de San Pedro Claver, and Museo de la Esmeralda, making it convenient for guests to explore the area.
Consider Upgrading to a Residence
Guests highlighted the spaciousness and luxury of the 1-bedroom residences, particularly those on higher floors with spectacular views and exclusive elevator access.
Enjoy the Infinity Pools
Take advantage of the multiple infinity pools offering ocean views, providing a relaxing and picturesque setting for guests to unwind and enjoy the ambiance.
Dine at On-Site Restaurants
Guests praised the hotel's signature restaurants, Kokaú and Amacagua, for their delicious and varied culinary offerings, with Kokaú showcasing authentic Caribbean dishes and Amacagua serving a delectable selection of grilled seafood, meats, and veggies.
Take Advantage of the Spa and Wellness Center
Guests recommended indulging in the relaxation and refreshment offered at the Aqoral Spa, providing an opportunity to unwind after a day of exploration.
Be Mindful of Seasonality
Consider visiting during the low season in July to potentially benefit from fewer crowds and more favorable rates, as suggested by the hotel's seasonality information.
Plan Events with Personalized Service
The hotel offers personalized planners to ensure that every detail of weddings or events is handled according to guests' preferences, providing a tailored and attentive approach to event organization.
Utilize the Family-Friendly Amenities
Families can make the most of the child pool, kids' club, and kids' meals, catering to the needs of younger guests and enhancing the overall family experience at the hotel.
Stay Informed About Nearby Beach Access
While the hotel provides beach access, guests noted that the nearby Boca Grande Beach may not meet expectations for those seeking a traditional Caribbean experience, suggesting day trips to nearby islands for a more picturesque beach setting.
Location
Carrera 1 No 12-118, Cartagena
What's nearby
- Club de Pesca de Cartagena0.6 mi
- Playa de Bocagrande0.7 mi
- Centro de Convenciones Cartagena de Indias0.7 mi
- Iglesia de San Pedro Claver0.7 mi
- Museo Naval del Caribe0.7 mi
- Museo de la Esmeralda0.8 mi
- Palacio de la Inquisición0.8 mi
- Plaza de los Coches0.8 mi
- Torre del Reloj0.8 mi
- Cartagena Cathedral0.9 mi
- Plaza de Santo Domingo0.9 mi
- Walled City1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 46735
Essential information about Hyatt Regency Cartagena
Low season | October |
|---|---|
High season | March |
Average price (weeknight) | $193 |
Average price (weekend night) | $192 |
When to book a room at Hyatt Regency Cartagena
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.3 |
|---|---|
Distance to city center | 4.9 mi |
Nearest Airport | Cartagena Rafael Nunez |
Distance to airport | 3.4 mi |