Pros (+) The personell where pretty good. The location is 15-20 minutes away from the walled city. Is relaxing and a good price for your money.
Cons (-) They never had any towels you had to constantly ask for some.
4 stars
Sonesta Hotel Cartagena
Photos of Sonesta Hotel Cartagena
Overview
Sonesta Hotel Cartagena is set in Cartagena de Indias and is close to local sightseeing spots, such as La Boquilla Beach. It also offers a sauna, an outdoor pool and outdoor tennis courts.
Hotel Sonesta Cartagena has recently undergone refurbishment and features a sun deck, a kids pool and 24-hour room service. Welcoming and professional team members are available 24 hours a day. It also provides useful facilities for meetings and events.
Each room is well-equipped to make guests comfortable and includes an iPod docking station, a mini bar and a coffee maker. All feature a private bathroom with robes and amenities.
The hotel features an on-site restaurant, serving Caribbean and international cuisines. There is also a selection of beverages to enjoy at the bar, which has a view of the beach.
Within a 20-minute drive of Cartagena Cathedral and Rafael Nunez International Airport, Sonesta provides an airport shuttle service for those staying at the property. University Of Cartagena, Walled City and Palace of Inquisition are an easy car trip away.
Latest deals for Sonesta Hotel Cartagena
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sonesta Hotel Cartagena
- Outdoor pool
- Beachfront
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Bottle of water
- Private check-in/check-out
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Private entrance
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
Pool and spa
- Pool bar
- Infinity pool
- Spa
- Outdoor pool
- Sauna
- Pool towels
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
General
- Beachfront
- Family rooms
- Seating area
- Telephone
- Tile/marble floor
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Bedroom
- Extra-long beds (> 2 meters)
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Child pool
- Complimentary breakfast
Fitness
- Fitness center
- Tennis
Things to do
- Beach access
Reviews of Sonesta Hotel Cartagena
8.0
Very good
2716 verified ratings
Wonderful
1069
Very good
519
Good
420
Okay
230
Fair
193
Mediocre
103
Poor
182
Summary of reviews
Guests say
Guests appreciated the friendly and excellent service provided by the staff, and several mentioned that the hotel is good value for money and offers a nice pool area. However, there were significant concerns regarding cleanliness, with reports of unhygienic conditions and maintenance issues particularly in the bathrooms. Additionally, the location received negative feedback due to safety concerns and the distance from attractions. Overall, while some aspects of the hotel were enjoyed, notable improvements are needed in cleanliness and bathroom facilities.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
426 reviews
8.1 out of 10
2 reviews
5.5 out of 10
2 reviews
7.5 out of 10
6 reviews
All reviews
Pros (+) The pool was nice and the location, the rooms where ok
Cons (-) They didn't prepare for the season so they had problems with the towels, also the service is not so good and the breakfast vas horrible.
Pros (+) Sonesta is The perfect hotel to relax and stay nest to sea. The food and the service are really good.
Cons (-) Uf you have to or want to fo every day to old town, Its so far, and taxis are expensive.
Pros (+) Excellent service, housekeeping and security in more secluded area.
Pros (+) Staff was VERY friendly, grounds were beautiful, pool was very nice.
Cons (-) No hot water in the shower.
Pros (+) Mostly the staff was friendly. The pool was Clean daily. The rooms were great and big and clean. Thee free breakfast was better than most hotels I stayed in. Very good place to stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food at Sonesta Hotel Cartagena?
You can expect delicious Caribbean and international cuisines at the on-site restaurant, along with a great selection of beverages at the bar with a view of the beach.
Are the beds at Sonesta Hotel Cartagena comfortable?
The rooms are well-equipped with comfortable beds to ensure a good night's sleep, as mentioned by several guests in their reviews.
Is parking available at Sonesta Hotel Cartagena?
Yes, parking is available at the hotel, providing convenience for guests who arrive by car.
What is the best time to visit Sonesta Hotel Cartagena?
The high season is in July, offering a great time to visit and enjoy the hotel's amenities and the nearby beach access.
How is the cleanliness at Sonesta Hotel Cartagena?
The hotel ensures cleanliness with daily housekeeping and professional cleaning companies, as well as disinfection of high-touch surfaces, providing a clean and safe environment for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.
Consider Low Season for Quieter Experience
April is considered the low season, which may offer a quieter and less crowded experience, according to some guests.
Nearby Attractions
The hotel is conveniently located near various attractions, such as Playa La Boquilla and Castillo San Felipe de Barajas, making it easy to explore the area.
Room Renovations
Some guests noted that the rooms may require renovations, particularly regarding maintenance issues like jammed balcony doors and humidity problems. Consider checking for recently renovated rooms.
Language Barrier
While some guests found the staff to be friendly and helpful, there were instances of a language barrier. It may be helpful to have a translation app or basic Spanish phrases handy.
Consider Noise Levels
Guests suggested that rooms with balconies facing the street might experience more noise. If you prefer a quieter environment, consider requesting a room away from the street.
Check Airport Shuttle Service
Some guests mentioned issues with the airport shuttle service, so it's advisable to confirm the availability and schedule in advance if you plan to use this service.
Maintenance and Cleanliness
Several guests highlighted the need for maintenance and cleanliness in certain areas of the hotel, such as exterior painting, bathroom maintenance, and overall building upkeep.
Verify In-Room Amenities
Some guests reported issues with in-room amenities, such as the lack of hot water, internet connection, and missing items like glasses. It may be beneficial to verify the availability of these amenities upon check-in.
Consider High Season for Vibrant Atmosphere
July is considered the high season, which may offer a livelier atmosphere and more activities, as suggested by some guests.
Location
Carrera 9 No 35 104, Cartagena
What's nearby
- Playa La Boquilla0.6 mi
- Convento de Santa Cruz de la Popa3.8 mi
- Las Bóvedas4.1 mi
- Castillo San Felipe de Barajas4.1 mi
- Mercado de Bazurto4.2 mi
- Plaza de San Diego4.3 mi
- Parroquia de la Santísima Trinidad4.5 mi
- Teatro Heredia4.5 mi
- Torre del Reloj4.6 mi
- Museo del Oro Zenú4.7 mi
- Gertrudis de Botero4.7 mi
- Plaza de Santo Domingo4.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 24587
Essential information about Sonesta Hotel Cartagena
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $122 |
Average price (weekend night) | $108 |
When to book a room at Sonesta Hotel Cartagena
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sonesta Hotel Cartagena
FAQs when booking at Sonesta Hotel Cartagena
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Value for money | 7.8 |
|---|---|
Distance to city center | 5.4 mi |
Nearest Airport | Cartagena Rafael Nunez |
Distance to airport | 2.0 mi |