Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.2 "Internet works perfectly."9.2 "92% said the
wifi quality was great ." -
8.8 "Location is great."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." 10.0 "Easily accessible by car , said 100%." 10.0 "Near to public transport , according to 100%." -
8.6 "Bar is amazing."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 8.3 "83% thought theservice was very professional ." 7.7 "77% said theconcierge service was amazing ." -
6.1 "Breakfast is mediocre."
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6.1 "Rooms are ok."5.4 "For only 54%, the
bathroom was ok ." 6.2 "Beds were acceptable for 62%." -
5.5 "Average comfort."6.2 "
Beds were acceptable for 62%." -
2.5 "Disappointing wellness & sports facilities."3.8 "62%
didn't like the fitness area ." -
1.0 "Terrible value."0.0 "100% said the
breakfast was too expensive ."
Overall Rating
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8.8 "Location is great."
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8.5 "Great service."9.5 "95% found the
staff to be very friendly ." -
8.3 "Food is delicious."
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8.1 "Pool is good."
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6.1 "Rooms are ok."
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6.0 "Breakfast is mediocre."
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5.8 "Vibe was decent."
Overall Rating
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8.8 "Location is great."
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8.5 "Great service."9.6 "96% found the
staff to be very friendly ." -
6.3 "Vibe was decent."
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5.8 "Rooms are ok."
Overall Rating
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8.6 "Great service."
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6.2 "Rooms are ok."
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5.6 "Breakfast is mediocre."
Overall Rating
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8.5 "Location is great."
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8.1 "Great service."9.4 "94% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." -
6.3 "Rooms are ok."6.5 "
Beds were acceptable for 65%." -
5.8 "Breakfast is mediocre."
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5.8 "Average comfort."6.5 "
Beds were acceptable for 65%." -
5.8 "Vibe was decent."
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0.8 "Terrible value."
Recent reviews
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- Neutral
- Negative
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8.0review from
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
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4.0review from
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the feedback we have listed here, offering us an upgrade to a junior suite if we stay again at Hyatt, but I think with other international chains, e.g., Sheraton, Novotel in town for USD$ less, we'll try them next time.
