Room was clean and airconditioned, Internet was charged per hour and did not work properly, kept cutting out. Waste of money
The only thing which I like is location of the hotel - near the railway station. Big rooms. Needs reparation. No hotel's parking - only 5minutes walking and expensive(18 Euro). Generally not cousy.
Booking system worked well. Hotel rooms and corridors were very, very dirty, walls were painted long time ago, for breacfast was served worm Juice and not fresh foodstuff.
Yes, good service with car parkering, with internet service, and the breckfast... and the place i Napoli, near the autostrata... no, ...only a little problem with the elevator.... out of order... little of the time
No free internet access
Nice and helpful danish speaking italian man at the front desk. Central location near main railway station and bus station and close the old city centre. Ideal location for trips to vesuvius and pompei.
Walks to the city center, traint trip to pompei
Good location, helpful staff and overall value for money
first of all ,the breakfast is buona! and the location is very close to the station and spacca napoli ,which you should go see first . the hotel staffs have very gentle feeling and helpful, napolitani veri!.
Hotel staff is nice and helpful, bus and train station just a few steps distance. By the way it's not realy centre, but walk along a shopping street easy to get there. Caffe is not that Typical Italien Espresso, but not so bad. Brekfast is nice: croassoint, ham, cheese, cereals, more kind of juice, fruits, tea, caffe. Around the hotel many african people are selling things, in the evening prostituts, full of rubbish the whole area. Could be dangerous, anyway we never had any problem with them, better to be careful and don't have with you all of your money.
We were able to book 4 rooms for all the party Early breakfast was difficult - we were travelling to our daughter's wedding so needed to leave the hotel at 0700 hrs
Very very good value of money! We booked a supreme double room, overlooking Via Tolido street. The room is very spacious and good design. The windows and doors could block the noise from the streets. breakfast is also very good. All the staff are very helpful and friendly. It certainly exceeded my expectations. The walls could be more soundproof. And their instruction of how to find it is a bit confusing.
It was difficult to find - instructions and directions sent when booking would be of great asisitance
Spacious room, good bed and quiet and safe location, close to shops, harbour and leisure district. Breakfast was reasonable (for Italian standards) but glasses instead of plastic cups would make breakfast decent!
location the toilet seat was broken and they did not fix it though kindly asked several times
Attentio was good and breakfast and everything else was fair... TV and Air Conditioning didn't work and no one was able to repair it before we were left...
Central Location This hotel was more of an hostel than a 4 star hotel. Was clean but not quite what we had expected.
The staying there was absolutely comfortable and friendly.
Fair enough service
A good location in the centre of historical center. For Naples the location was quite quiet. Difficult to find the hotel - especially during the night. Although you see the odd numbers on the right side of the street, the hotel is on the top of the street on its left side, a third house from the crossroad.
The hotel is conveniently located, close to the old town. The staff were very rude. They were particularly unwelcoming due to the fact that we were travelling with a child. The hotel is on the third floor and does not have an elevator. The hotel is located in a very rough alleyway off the old town. Despite claiming to be a bed and breakfast, the hotel only gives a token for a cafe around the corner for a brioche and a coffee. That's a 2 Euro breakfast! This is the worst B+B I have staryed in for a long time!
good location in the middle of the city no heating
I was very close to real life of city... It's not a hotel....It's Bed&Breakfast spot.
all a very very good, compliments..
Very nice location & accomodation, friendly staff, and kind helpfull neighbours, Nobody at the location, with help of neigbours we reached the owner, this could be solved by putting recent gsm number on the door. (must say, we made a late reservation.) Unfortunaly very hard matresses and only cold water, but for one night ok!.
The rooms are excellent. The location is excellent, in the middle of the mediaeval city centre on a typical narrow street, amidst original Napolitan family life. You get your typical Italian (one piece of pastry and a cup of coffee) in the famous pasticceria of Angelo Carbone (directly round the corner). Some excellent (and really non-expensive restaurants and trattorie are directly around (pizzeria Gino Sorbillo, trattoria da Carmine, ristorante al Grifo). The reception is always closed, you need to telephone in order to make contact (bring your mobile phone!) and the staff do not keep their promises. Rooms are cleaned at irregular intervals as is the renewal of towels and the quality of cleaning varies also. You need to climb stairs to get to your room and the reception, as the elevator is strictly private (for he staff).
Walking up 96 steps with luggage after a long air flight as well as each time we had to leave for the day. Breakfast 3 blocks away from the rooms. A 4 square foot shower.
The location of the hotel is very bad, not really safe and in a building with families. There is no one there when you need something. For example when your room does not close and people enter in it in the middle of the night........ And to do everything perfect they also give you a ticket to have a breakfast in a place which is close..... We really did not have a good time there!
Breakfast and location, room facilities Non English speaking staffs.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
Distance from any amenity.
Needs refurbishing, new windows and a lot of paint
Unfortunately, we've suffered from mosquitos attack at night. The name of the hotel as externally appears is: "Hotel Delle Terme". The name Charm & Relax does not appear. This can be misleading while searching for the hotel (indeed happened to us).
Position and once the works are finished it will look good. At the moment a lot of work going on, but unavoidable
air conditioning was not good... rooms were hot
It is very close the railway station. You can have a good dinner in the restaurant in this hotel. The stuff are not very friendly.
We only stayed one night as we were in sorrento and we had an early flight home so it was convienient for us to stay here. It was close to the train station and Alibus to the airport which we used. The breakfast could have been better, no fresh fruit only tinned, the bread in the basket was hard and we had to wait until it was filled again, the machine for coffee was very slow and people had to queue to use it. Overall the hotel was nice and clean, our room was nice but bathroom very small. Because our room was at the front of hotel we could not open the window as the noise from the traffic was unbearable ( not the hotel's fault) so it was good that there was air con. If we had to do an overnight stay in Naples again we would stay here . Not a good selection at the breakfast, very noisy hotel as a lot of traffic outside.
Nice room, proffessional and very kind personal
location: close to main station, historic center and bus stop for the airport. Cleanliness of the room: excellent! towels: changed everyday! Breakfast: good to excellent for an '' italian breakfast '' ...
Very close to the Naples Central Railway Station (within walking distance)
the location was excellent, close to train/transport station, very useful if you intend to do a lot of travelling to see all the Roman sights. some of the reception staff could have been a bit more friendly, but apart from that everything was ok.
Big room, nice and clean, breakfast was ok, staff was helpful, computer with free internet access on the lobby, all advertised facilities were available, very good location if you want to travel around Naples - close to Circumvesuviana main station, close to the trains station, relatively close to port, bus stop for airport just around the corner, buses that take you to the city center have the main station very close to the hotel The neighborhood looks a little frightening (although we got used to it after the first too days, and there was no danger after all...:-))), rooms with windows on Corso Meridionale are very noisy, we had some trouble sleeping.
Helpfulness of desk styaff (reopended car park late at night) \LOcation!
Very good location, between railway station and old streets. The hotel is in a small street, rather quiet in spite of the central location. The internal decoration is handsome, service is good in general. Naples is an inexpensive city, with fantastic cultural heritage (the old streets, Vesuvio, Pompei, Herculanum -- and the National Archeological Museum, don't miss the wonderful Roman frescoes!). The washbasin (water draining) in the bathroom was a little bit blocked. Breakfest is rather miserable (a very common thing in Italy). But above all, Napoli's streets are nowadays full of rubbish heaps (problem with the Mafia). But this is not a problem of this hotel in particular.
Well equipped and clean room, good service and a kind and helpful staf. Breakfast buffet not sufficient to our standard.
Near Stazione Centrale Hotel is not 300 metres from the train station as stated, closer to 1km. Reception was rude and unprofessional, room was dirty as was the bathroom. Very ugly decor. Breakfast was terrible, waiter was possibly mentally retarded, more concerned about getting people's room number than remembering their coffee orders. The only friendly staff at the hotel is the cleaners. Avoid at all costs.
The hotel is close to the railway station and not far from the historical center. very dangerous location! Familiarity and rudeness of the staff. One night the receptionist rushed into the room without any warning or knocking about 5am! it's outrageous! I wouldn't recommend it to anyone to stay at this hotel! If only for one night to take the train to another place
The feature i liked best was the informal atmosphere. There was nothing to dislike.
Staff was very friendly The hotel is in a bad location
Very nice room at a reasonable price. Staff very helpful and friendly It is located in a horrible area!
Nice, renovated hotel. Very unpleasant surroundings.
Gentilezza e dispnibilità del personale, vicinanza con i mezzi (treno, metro, bus) e con la Humberto I, una della lunghe via della cità. Si puo riagunee tutti i punti a piede, fare giro a piede per Napoli, belissima cità! / PT: Aconselho a todos! English: Very nice! niente di negativo, ma forse la collazione potrebbe avere un'iogurtino!
The hotel staff were great and the room was terrific. There was a great balcony and the view was incredible. The shower was awful. There was only a partial "door", and water got everywhere when you took a shower. We had to cover the floor in every towel we had in preparation for the swamp that followed. The pool also required swim caps which was weird and a big bummer because who wants to wear a swim cap?
The hotel provided an excellent buffet breakfast which was included in the price. The view of the Bay of Naples was magnificent, particularly from the dining room. I also had dinner there and the service was excellent and friendly.
I love the location and room. However, the breakfast was the only poor parts. Their coffee is a shame of Italy. If the tourist comes to Italy at the first time and drank that coffee, they will all think that Italian coffee is horrible,,but the truth is one of the best. They should really change that coffee and stop serving conserved fruits, Naples has wonderful fresh fruits!!!
Sorry, not much. Breakfast overlooking the sea but inside away from the traffic is the best I can come up with. Hard lumpy bed. Pool closed on arrival. Refusal to provide iron/ironing board to tidy my dress before going out, curt to point of rude reception staff but most important no one smiled - not even once.
Beautiful view of the castle, the sea and the mountains.
The balcony and the seaview The room The central location.
The view was fantastic and the room was ok. Pool area was fabulous We were charged for items from the minibar which we never had. Were woken at 12 midnight on the first night of our honeymoon and told we had to change room. Told it was our honeymoon but got no welcome basket for it.
The room was cleaned every day and the sheets changed daily. The decor was lovely but there was a lot of unfinished work in this area. For example a fixing had been put on the wall and the plaster had broken away and no one prepaired the damage.
Staff were lovely. We had a problem with our room when we checked in initially and we were moved without any hesitation. Also, when we were leaving we asked for a recommendation for a hotel in sorrento and Monica, a fabulous lady helped us to secure a hotel for 8 days. This was completely above and beyond and we very much appreciated it. She had also recommended a beautiful place for dinner near the hotel. Good helpful staff working in a hotel in a new city for visitors are worth their weight in gold, this lady in particular was exceptional! No complaints about the hotel and the location was good. Naples is abit nuts though, 2 days is plenty!
Très propre et bien situé. Le quartier est sympa et animé. La piscine est un avantage incontestable à Naples où il n'y a pas de plage. Je rassure les nouveaux: le wifi marche très bien! La salle de bain était un peu vétuste et humide. Un bruit de moteur sourd était présent en continu. Un personnel très contrasté: des gens très aimables et souriants et des personnes très désagréables qu'on avait l'impression de déranger!
View is spectacular and the walk along the beach is great. Breakfast is good. Carpets and walls looking a little tired, but certainly everything is clean!
Modern exciting design, very good staff Noise air-conditioner, controversial location
Hotel was nice- Modern and up to date The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.
Nice contemporary rooms. The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.
Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant . expensive breakfast. inconvenient to/from station & downtown center
Quality of room
Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again! ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!
The good ambience n excellant service The lack of internationa tv channel as all were italian, they shud cater to internatinal guest
The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded. The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels
The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!
Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior. The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.
The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so. The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.
Good location, luxury hotel the spa was not ready... :-)
The hotel is historical piece. The location of the hotel is really not easy recognized.
Large comfortable bedroom, close proximity to the Capodimonte Museum,reasonably near the airport, some staff helpful. Breakfast unimaginative and very limited, dinner overpriced, no cold water in any bathroom fittings. Instructions for safe difficult to follow or safe not working - did not ask about this as only staying overnight.
Good size room, clean and quite
The hotel is excellent quality high up on a hill far from the wonderful chaos of Napoli the restaurant is extremely good - but the best of itt all is the owner. Always present always helpfulJ he showed us one of the most beatiful views we have ever seen. Our maximum points are lower than our gratitude and impression from true excellence.
The welcome was warm and friendly and the particularly helpful staff did everything and more to ensure that my wife and I had a comfortable and memorable stay at the hotel. The visit to Naples was enchanting. Now with so many happy memories including of course our stay the Ranch Palace, we will certainly be back. In the circumstances - not applicable
Staff were attentive to all of our needs including arrangements to take us and bring us back from the nearest metro station and arranging a transfer to the airport. We were taken on some accompanied visits by hotel staff. Food and wine were excellent and reflected the local Neapolitan traditions. There was a very homely and friendly atmosphere which was reflected in the number of local people who used the restaurant (a good sign of value and quality). The hotel has excellent panoramic views over the inland part of Naples. Air conditioning/internet connection were standard. Our room was a mini- suite with a separate sitting room with larger screen tv The hotel is being refurbished and although this has no impact on guests the initial visual impact is negative.
My stay at the Ranch Palace was Fantastic!! The hotel staff was very professional and responsive and will do what it takes to make you feel at home. I enjoyed the authentic Italian food and the fact that they were willing to mix and match so suite me. Very clean and modern hotel with free internet and easy access to the sights. The shuttle is great. The 15 minute ride to the airport (non-peak); convenient. I would recommend this hotel over those in the city if you value tranquility and a priceless mountain view. The hotel staff (people) made all the difference. I give it an A++. Nothing negative here.
This is by far the best Hotel I have ever stayed at in Europe. The staff was very friendly and provided V.I.P. service to all the guest. The rooms were very spacious and had all the luxuries provided within. This is a classy hotel with the at home family environment. The food in the hotel was great.
The staff was polite and tried to be helpful as much as possible (all though some spoke very litlle english), especially the owner, who is there daily, did everything to satify the needs of his guests. The room was fairly big, clean and comfortable. The hotel is very remote from the center of Napoli, does not have any amenities (gym, pool, etc ) and also it lacks a decent lobby thus you really have nothing to do except watching TV in your room. The breakfast (and the restaurant itself) are OK but the selection is poor.
Nice room, quiet area and friendly and excellent service.
The Staff at Ranch Palace Hotel was first class in every way, and often went out of their way to make our stay as comfortable as possible. The ammenities of the hotel are exceptional, and are without a doubt the best of any 4-star hotel I've ever stayed at. I look forward to staying there on my next trip to Naples, and will encourage my co-workers and associates to stay there as well. I honestly cannot say anything negative about my stay at Ranch Palace.
The hotel rooms are very good (wide, modern, clean and confortable) and the hotel staff is very kind, friendly and helpful.
Mr. Salvatore is a great person. My evaluation score would be lower without him.Very good quality rooms. Shuttle service to/from subway is helpful. Free wifi and parking. The breakfast was very neglected and weak. No fruits, eggs or a suitable choice of fruit juice. Only biscuits and jam.