Best and only good thing about this hotel is the breakfast...which by the way is at a restaurant 50m away. Room very spartan, bed terrible, a/c leaked and dripped all night, towels hard as a wooden board. Over priced.
Clean very good breakfast very kind and active staff Not adequate noise insulation from inner and outside sources image on your presentetion misleading, in reality it looks really modest
hotel staff was very kind and helpful; location (very close to city center, especially if you discover the shortcuts/passages)
We liked that it was conveniently located in the centre of town, right next to the town square, shops and restaurants. It was tucked away on a quiet street so it was nice and quiet. Walking distance1 to the festival was reasonable but taxi is only EUR1 so can't complain. We wish it had a pool ro restaurant.
The hotel is situated in the city center, has its own (closed) parking place (free for hotel guests). Nice restaurant (although in another building).
Rooms are rather small but clean. Staff is quite helpful. Location is just great - right in the city center.
Excellent location - quiet and extremely convenient, good price, very friendly and helpful owner. First class facilities. Would definitely stay there again.
The family that runit are engaging, funny and more concerned about a relationship with the visitor than simply providing a room, Nothing, it was more than I expected. A very enjoyable stay.
Very convenient for town centre, owner very helpful and friendly. Nearest parking is 100m away so not good if you have heavy bags.
The staff were really friendly. The room was really clean and comfortable. Its excellent value. The location is perfect for anyone visiting Novi Sad.
The breakfast provided was excellent. The staff was very helpful. It was a bit hard to find but the location was charming and very central. Hard to find it-the entrace should be better marked from the street.
The location was perfect, a quiet "passage" with tiny shops along it. Step out of the passage and you were on the pedestrian streets. The owner and staff were very helpful and friendly. The room was small but had a tiny balcony. The bathroom had a new shower/bath unit. Good bed, Breakfast at a nearby restaurant. When we arrived no one was there....you really need a cell phone to contact them so they can greet you. The staff came immediately and were very helpful. Only 6 units so no overnight reception....again a cell phone for emergencies would be a good idea.
The hotel was great. We stayed there during the Exit festival, and were obiously not the common guests for this business hotel. But everything was great. The staff was helpful to any request or question we might have, the (twin double) room was roomy and neat. I would definitely recommend this hotel to anyone going. If anything, I would say that it is a bit far away from the city centre. But this is no big worry - it's a safe and nice walk, or you could take a taxi for less than one euro.
Brakfast was excellent Staff could be more polite and friendly. There were not cold water in rooms - only hot, impossible to have shower.
Spacious, Helpful Staff, Lift kept breaking down
I like the prompt reaction of the hotel staff and services. The hotel has parking places and it is placed on transport junction of the Novi Sad. A renovation of the rooms have to be done! Hotel is far from the most of beautiful town places.
The room was large and airy. The room looked onto a main road which was noisy and the hotel was quite a distance from the centre.
the warm and friendly ambiance no
Absolutely nothing you really have to go and see this place to believe how it looks like rip off. The owner was kind enough to take us to the train station. He was very friendly and courtiers. Well let me tell you this place you cannot get in you need to ring the bell for someone to open the gate. The original front office has been let out for a sunglass warehouse it has a creepy feeling there is no colour coordination in the room. I will post picks of this room. This is not a 4 star hotel I don’t know where they got the rating from I would class this as a 2 star. Please go and have a look at this hotel and see all the rooms the bed sheet was yellow and the fitted sheet was blue. Top of the bed the blanket was a yellow hospital blanket. Bed was soft and uncomfortable. Far too expensive and I asked for my hotel receipt and he said later and I never received it. There are no lifts in this hotel. Our room did not look like any of the photos on the hotel sight. I will be making a formal complaint.
There is not one positive comment I could make about this pension.. Location was too remote from city center and owners did not speak English at all.
The owners were exceptionally nice. For example, they could not speak English very well, so to explain where a taxi park was, one of them walked with me to where he was talking about and even explained to the cab driver where I needed to go. The only thing I found annoying was a dog which barked really loudly in the back area of the hotel. It never bothered me at night, but made it difficult to nap during the day.
Very friendly staff and hotel owner and his wife The rooms did not get cleaned every day
new and comfortable rooms poor quality of reception
That it wasn't too big a hotel.
hotel is driven by elderly couple and it means that you will get some more attention than in regular type of hotels. you may not enter hotel after 11pm - the owners are sleeping, the hotel is 20 minutes walk from center - it was too far for me, the hotel misses ordinary kind of reception - you will need to look for owners for check-out and check-in.
It had great price although they said it was by mistake They didn't clean the room even once,No internet in my room
No comuter desk, problematic parking, no wireless
During my stay for 12 days it felt almost like home. Great room, clean, nicely decorated. Anything I needed was there. They have great service. All the staff members are friendly and very helpful with any questions.
It's very difficult to find entrance, especially if coming by car. There should be any visible sign shoving direction.
This hotel is a tremendous value for money. The quality and cleanliness of the facilities is great. We booked a twin room and on spot got the offer to choose a king size bed one. This was the most comfortable hotel bed ever. But rooms with twins are slightly bigger, although all are big enough. Breakfast was absolutely complete. Free underground parking with enough spots available It is a 10-15 mins walk to the old city center but this is not a significant minus anyway
Excellent experience above any expectations. The standard of the hotel and the room was surprisingly good. The location in the city center perfect for shopping and sight seeing, as well as for a night stopover on a vacation.
Comfort very best, clean, all facilities what you need, tasty breakfast and variant, all No
Perfect hotel,very friendly staff, safe parking.
Very clean, quiet and large room. No window at all...
location is good, rooms are clean, big kingsize bed, private parking, there is an iron in each room breakfast is poor, not so easy to find, kind of noisy,
Very friendly staff. Excellent situated in the centre of Novi Sad.
The staff was really healpful, perhaps because there are so few rooms and they have time to answer any of your requests. Nice, clean rooms, quiet. poor breakfast buffet
The room was very spacious and well equipped, the breakfast very reach and different from one day to another, the parking lot was insid the yard, with a remote door. The view, but it is not a hotel in which you book it for the view, but for the location.
Excellent ratio between price and quality. With everything you need to enjoy your stay during a business trip. Nothing, absolutely perfect. Maybe just the lift was missing, expecially if you stay at the third floor.
Hotel Arta was extremely comfortable our room was huge,decor was modern, very peaceful and overlooked a nice courtyard with spa pool. The Staff are wonderful,polite,helpful. Our breakfasts were great with real homemade treats made to order. So warm and inviting our stay was relaxing and we were so well looked after! Even though the location is a bit away from the city centre the Staff arranged for taxis that were so well priced.
Clean end modern hotel, quiet place to stay, self parking lot, great ambient. Definitely will stay again at next opportunity. There was no opener tool in the room, to open bottle of cold Heineken.
This was an amazing hotel and the staff were the best ive ever experianced at a hotel..very friendly..willd defo be going back!..thanks Hotel Arta and staff..brilliant all round..x
Very helpful staff, outstanding breakfast and opened 1/2 hour early to accommodate my early departure, new immaculate facility
perfect and very friendly reception by staff
the staff was unbelievably helpful
very nice hotel! we enjoyed the stay there :)
Very nice and helpfull staff (dark haired young woman), Very clean and new room. Superb breakfast (especialy their omlettes). Secured parking. No problems with paying in euro. Some nice small restaurants nearby. Fast internet connection. And they give you a linen ecological bag :) and city map. Difficult to find without good city plan
Friendly staff, very clear rooms, well equped, all eqipment works, reserved parking for guests supervised by video, breakfast in price. little bit complicated to find without detailed map of city in my GPS. Check, if Your GPS has it before You start.
Very comfortable rooms. Good breakfast.
Very tidy and very friendly personel
breakfast was excellent, rooms were very clean, staff was also very pleasant
Great service, excellent rooms way above country average, safe parking in the backyard, good breakfast and best value for money. No complaints.
This is brand new hotel, offering everything what you need when in city hotel. Very central positioned, very clean, friendly and helpful staff, good breakfast, free WiFi and sat TV. I loved the view from the room N/A
everything was perfect, i'd like to salute Jelena (thanks for kindness)
the hotel is ok, free garage is great, but a little difficult to find as you have to go around the block for the entrance into the garrege. the rest is great, good value for money. nothing, very good.
One of, if not the, best hotels I have ever stayed in. Excellent decor, very clean. Staff very friendly, would go out of their way to help you. 10/10
nice friendly staff and very helpful no
Very freindly staff who spoke good English. Rooms very pleasant with air conditioning. Good value for money.
Everything!! - A fantastic stay with wonderful staff.
Helpful staff. Room extremely nice and stylish. Liked spacious bathroom as well. My room was not as clean as I expected it would be, the bed cover which was stained, and the mini bar was empty.
The staff were very nice and provided help regarding information about the city, taxi. Breakfast was very nice. It was a little unconfortable that they do not have net against mosquitos , so they cand bother you all night long.Besides that, in our room at least, there were no curtains, so there is a lot of light in the morning - in case you are sensitive to that.
There was a nice communal balcony with jacuzzi. Hotel manager was lovely and helpful and breakfast was filling. It was also off a main street for the local bus 9 that took you into the centre of town and the Fortress We had the 2 bedroom suite. There was only one air conditioning throughout - in the living room, so it got quite hot in the bedrooms with the doors closed.
I appreciated very much service, nice and professional hotel staff and the quite position. I was completely satisfied for all in particularly for the general cleanliness of the venue, and not only regarding the room. I would like to send my personal thanks and congratulations to all hotel staff trough your organization.
Inspite of booking a normal room, they give me one of the best room of the hotel
Breakfast is very poor. People smoke at the reception and in the bar.
hotel stuff was nice and friendly, hotel is near the river and walking distance to the city center, it was easy to find it
New room equipment, The first information in the room was how much you will pay if you damage anything. Poor internet connection (wi-fi hardly worked in the room, cable connection was very slow. The shower was blocked. Poor breakfast. Horrible coffee.
Clean, excellent equipped rooms and bathrooms. Good Wireless and LAN connection. Very good buffet table breakfast. Good service and hotel staff. Free parking in front of hotel. I would recommend hotel Aurora by all means!
Rooms are large, air conditioning works excellent, a lot of room for putting things and clothes (easy to store all clothes for 2 for 2 weeks stay and to have free space :), safe. No cable tv, WiFi is not available in the rooms (only LAN connection), no slippers in the room, restaurant has a part that where smoking is allowed and it is not separated from the rest of the tables so you get smoke while you are eating :(, breakfast was very limited and disappointing (no cheese, no fruits, espresso and instant coffee is not included in the breakfast price and have to be paid)
Very nice hotel with superb staff. Excellent location for the Exit Festival.
Maximum comfort and hospitality at budget price, attentive and friendly staff!
Very spacious rooms, very friendly personnel at the desk; conveniently located near to the city centre.
Wonderful hotel. More an apartment than a room. Top comfort with sitting area, TV, PC & wifi connection, great bathroom, fridge. Welcoming and helpful staff. Nice, varied breakfast. 2nd bed in separate room. Wouldn't hesitate to go back.
Friendly staff, good value for money, clean accommodation, air conditioned, food basic but adequate.
Hotel staff and services are really good. There are no windows in the room at all.
Great location, right on the main city square. Clean rooms. Very friendly and helpfull staff. Great value for money.
Great location, nice room and helpful staff.
Hotel staff is the best - friendly and helpful. Poor choice of food for breakfast.
Our room was really nice, new, clean. The breakfast is orgenaized by orders not buffet, and we had to wait ~15-20 minutes to get our breakfast.
comfortable room poor breakfast; poor bar
Really liked the location The fact that it was extremely noisy, and no AC despite it said so.
Very nice hotel in the heart of the city, in close proximity to the petrovaradin fortress. Typical hotel with all the comforts you would expect. Breakfast could have been better but then again it was open until 12p.m!! which was a bonus in our case. Breakfast, air conditiniong unit in our room was not working which made it a bit difficult especially in the morning, since the days we were visiting Novi Sad the weather was quite hot.
hospitality of the staff the street, where it is located
Staff were really friendly and helpful. Highly recommend
Staff extremely helpful and friendly It was a bit further away from exit festival than we thought.
The very friendly atmosphere
cheap for the value not really
Reasonably close to the bus and train station. About a ten minute walk into the city centre. Friendly staff. The walk to the fortress is about 30-40 mins but not a problem as we preferred being this side of town. Slow internet connection in the reception, but the hotel was perfect as a base for the Exit festival.
Clean and comfortable. Some reception staff spoke good English but where they did not a willingness to communicate overcame any language difficulties. Just a few streets away from town centre. I stayed in July and found the top floor breakfast room too hot to be comfortable, I suspect this would not be the case at other times of year.
location was central - staff were very friendly - room was clean and spacious bathroom was a bit snug and the breakfast was lacklustre