Regina Olga

not what i expected

When we arrived, there apparently was a mix up with the reservation. I had a confirmation for 2 adults and two rooms. However, the hotel only had a room reserved for one adult and one room. Dario, the hotel personnel, who attended to us was quite rude. He made no effort to help solve the problem. In fact, he continued to argue witih me that he did not have 2 rooms reserved for us even when I showed him my copy of the reservation which contradicted his paper. I had to find a way to get contact with person in Kayak to help straithten out the siuation. Finally, after about an hour or so, we got our roooms. It doesn't end there. The air conditioning in the rooms wss not working and again Dario argue with me that it would come on and get the room cool. After I asked him to send someone up to check it, he was told that the air conditioning was not working. So, he gave us another room. I didn't think the air was working in this room either, but I didn't want to argue again until after we came back from our night out. When we got back to our rooms, the air was not working in those rooms either so we told the person who came on after Dario we needed to change our rooms again. He had no problem giving us rooms where the air conditioning was working. I felt like I was treated like a second class citizen and will never go to that hotel again.

personnel and rooms where air conditioning was not working.

attitude of reception staff almost as if they were doing me a favour. I don't like being talked to from behind a desk that was several feet behind the actual reception desk nor do I like being ignored to answer the phone. Manners were clearly not on this hotels agenda!

The pool. The location.Proximity to the ferrys and good resturants. You could market your own restaurant much better.

The balcony had not been swept for a long time, the room was crampedwith the extra bed for the child. Really not suitable for 3 beds in my view.

Pool area and location of hotel

Th locationof the hotel was misleading. i thought it was licated in Como and it isn't. Also it is a 50-60 min walk to the centre of Como. To travel from Como to the hotel I would advise taking a ferry or local bus (hourly)