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We were made to feel very welcome The only complaint was that we could not use the pool. One of the main reasons we booked it (having 4 children) was for them to have a swim.
The good service and professionality of the management. We felt very welcome.
Sevice and nice panoramic view Small shower size
The view is great and the swimmingpool is perfect Rooms are too small, shower did not suit for my pregnant wife (too small). The matrasses and beds are too old. Breakfast is too standard. This hotel deserves only a four star for its view, the rest of its services is (far) below a four star quality.
friendliness of staff , willingness to accomodate
The view was what I expected... sweeping views of the lake and mountains from up on a hillside.(if you get a balcony room) We got lucky and did get one. Friendly staff. Clean and the wireless worked well. By U.S. standards the room would be considered sub-par. The mattress was a joke and I could barely turn around in the shower and I'm a skinny man. For a European room it was pretty nice.
Wonderful view of lake Como. Very nice staff. it takes exactly 15 minutes to walk down to the city... its not that bad but don't book this hotel if you hate walking. Taxi is about 18 euro.
Lovely location, helpful staff, quiet, small rooms -some bathrooms extremely tiny and no baths. Bathrooms
The setting and view was spactacular. The breakfasts were ample and the restrurant was great. The pool area and the pool were kept very clean.All of the staff made you feel that they really appreciated your choosing to stay there. Another nice feature was getting the direct sun rise in the morning. Some of the hallways need updating
The lake view and the new swimming pool Friendly staff restaurant was closed, room was very small and was very expensive
Location, location, location! beautiful views, friendly staff, convenient parking, excellent value for money breakfast selection is rather poor (but typical for Italy), no decent bread
location is perfect They first gave us a room at 1) did not smell good and 2) was not as per my reservation. But they changed the rooms very quickly. Wondering why they did not give the bigger/nicer room in the first place.
A beautiful location, above all. Staff professional and helpful, cleaning very efficient. In any case, I cannot underline the superb location enough. Good parking, if you pay but not suitable for big cars. It may not be luxurious any longer, and yes, it may need freshening up but it retains its old charm. Breakfast was unexciting.
Charming traditional hotel in old part of Chernobbio directly on the shore of the lake. Near to COMO. There was no desk in the room. The posisiton of toilet and bidet should be switched in the bathroom. Sitting on the toilet means now sitting beneth the washing tab.
Quiet, good standing hotel, far from any shops, a good place for overnight stay.
Perfect location right on Lake Como just around the corner from the very expensive Villa d'Este.
Our family room in the 3rd floor had ordinary equipments, but it was very narrow. Atmosphere at the hotel was a bit cold, hotel staff was quite neutral, maybe they think a smile costs something? The neighbour restaurant was very noisy by breaking glass-bottles every morning 7a.m. We could`nt sleep after that. The same thing every four(4) morning we slept there.
1. the view of the lake, although the window was not big, but it was nice and over the lake directly.
This is a family business and staff is helpful. The location is very good.and we had a view on the lake, There is a bar of the front of the hotel. It is noisy at night time.
The view and the position of the hotel were fabulous.So east to get from the hotel to anywhere on the lake by boat. Service was good with no problems. The garage although down the road was a real bonus as I could put the car away and forget about it knowing it was locked away safely.... Very clean but a little tired in decor. Needs to be updated from the 70's....The restaurant could be improved in decor but the staff were atentive and efficient.
Clean modern and comfortable. Detailed directions from the main roads could be improved.
A nice, modern hotel with a surprisingly good restaurant. Location is exellent if you travel by car.
clean, mordern there is no pool, dinner was pricy and not that great.
Very comfortable room , friendly staff , good gym , good restaurant , both for dinner and breakfast . great location for motorway I had to wait 20 minutes before giving up attempting to check out . not enough capacity to handle the number of checkouts when busy
clean, quiet, comfortable, friendly staff bar closed at 11pm! not all facilities operational yet (gym e.g.)
Very good Hotel with big parking and nice rooms.
Clean simple and well-designed faciliies, easily seen from the motorway, large bathroom, good cooked buffet breakfast Location is on a commercial retail park
Cleanliness,decor and parking a big hotel with no proper Restaurant, located in an industrial estate and we found it difficult to locate. A car is a must.
Nice room Room, equipment was good.BUT Our bed was terrible, it was dirty -with blood and hair!!!!!the sheet wasn't changed!
modern room decoration, clean ,well located, friendly staff
Very friendly staff, nice terrace restaurant, great location Room was a bit small, but adequate for our stay
Neat and clean. Good parking. The atmosphere was very dull and boring.
good location we were not troubled by noise as some had been in reviews asked for a rear room which we were given without problem
The staff were helpful and friendly and they didn't charge extra for a cot the food was dreadful, no proper restaurant and the bar did a limited menu of what I can only describe as microwave meals, the breakfast however was good
Location, just 2minutes away from Lago di Como, in the center of Cernobbio. Cosy hotel. Breakfast could be improved.
Very friendly staff and good food offered in restaurant at reasonable prices. Enjoyed our stay.
Room too small and shabby. Very expensive. Internet charges way out of line in this day and age.
The homemade pizza Large bathroom No comfortable area to sit downstairs
Really close to bus stop from Como. Air conditioned room, good sized fridge in room, large shower room/bathroom.Extremely friendly and helpful staff. 50m from boats to other towns on Lake Como.Beautiful location. Breakfast was fairly basic.ham, cheese and cereal otherwise our stay was excellent.
The pool. The location.Proximity to the ferrys and good resturants. You could market your own restaurant much better. The balcony had not been swept for a long time, the room was crampedwith the extra bed for the child. Really not suitable for 3 beds in my view.
When we arrived, there apparently was a mix up with the reservation. I had a confirmation for 2 adults and two rooms. However, the hotel only had a room reserved for one adult and one room. Dario, the hotel personnel, who attended to us was quite rude. He made no effort to help solve the problem. In fact, he continued to argue witih me that he did not have 2 rooms reserved for us even when I showed him my copy of the reservation which contradicted his paper. I had to find a way to get contact with person in Kayak to help straithten out the siuation. Finally, after about an hour or so, we got our roooms. It doesn't end there. The air conditioning in the rooms wss not working and again Dario argue with me that it would come on and get the room cool. After I asked him to send someone up to check it, he was told that the air conditioning was not working. So, he gave us another room. I didn't think the air was working in this room either, but I didn't want to argue again until after we came back from our night out. When we got back to our rooms, the air was not working in those rooms either so we told the person who came on after Dario we needed to change our rooms again. He had no problem giving us rooms where the air conditioning was working. I felt like I was treated like a second class citizen and will never go to that hotel again. personnel and rooms where air conditioning was not working.
Location to the water was nice. This hotel offered very few services, they didn't even have an iron for pressing our clothes. The breakfast was horrible and for the price of the room this is an area in need of improvement. The hotel needed a thorough cleaning and a new lighting system for the parking lot at nightime needs to be implemented. The lights were as bright as a football stadium and glared into our room.
Pool area and location of hotel Th locationof the hotel was misleading. i thought it was licated in Como and it isn't. Also it is a 50-60 min walk to the centre of Como. To travel from Como to the hotel I would advise taking a ferry or local bus (hourly)
attitude of reception staff almost as if they were doing me a favour. I don't like being talked to from behind a desk that was several feet behind the actual reception desk nor do I like being ignored to answer the phone. Manners were clearly not on this hotels agenda!
Beautiful breakfast room and delicious breakfast, nice location on lake, good parking available.
The view Small room, Old bathroom,
Big beautiful rooms, perfect location, very nice helpful staff. Beds are not very comfortable.
The location of this hotel is one of the best in Lake Como and very close to the 2 Train stations for Como and the docks, our room was overlooking the lake, amazing views, highly recommend it if you visit Lake Como. Pepe Nero Restaurant is the one to go to if you visit Lake Como... No Iron in the room, they charge for ironing starting from 3 euros and up, depending on what you iron. TV was paid and so was internet access and music. Do not be put off though, this is a great hotel, affordable, best location in Como, amazing lake views, spacious and clean rooms and very helpful staff, i would go there again and again...
Central location, beautiful view of the lake. Room was quite small, bathroom in serious need of renovations.
Excellent location and fantastic view from room No air-conditioning and road was noisy with window open
Had this hotel been renovated and modernized it would be a jewel because of the perfect location . The windows are new and you can't hear the noise of the traffic outside. The bathroom is fine but the rooms need an upgrade. No carpets please. The location is the best, waterfront and historical center right there. The staff were amazing , friendly and calm. Some parking available. The breakfast was average to disappointing, but we only stayed one night . The room we had needs a designers touch,
We had stayed at this hotel once before and found it met all our needs. The staff is very accommodating and helpful. On our last visit our room overlooked the square and had a balcony and had great views of the lake. On this visit our room faced the lake and was gorgeous. Very attentive staff at the restaurant and the food was great too.
The possibity of parking, the staff speak french, the location vue on the lack Anythings
Ok, old fashioned hotel. If you're lucky (we were) you get a small balcony facing the square. Good restarurant at hotel, adjacent to square. Uncomfortable bed (pillows), generally ok, but a bit run down and old fashioned. Small bathroom w shower.
location is wonderful, hotel staff especially breakfast staff really helpful,old style but comfortable hotel. decoration,needs refurbishing.
location rooms too small
beautiful site of hotel. we had a room overlooking the lawn and a view of the lake. the maitre d'hotel at the restaurant helpfull and efficient. the quality of the bread was not so good. 15 euro per day parking fee felt a bit steep considering the hotel rates;
Bar staff was wonderful, friendly, prompt, attentive etc. Relaxing in the bar was very comfortable and enjoyable.
Nice hotel and setting I found the hotel very impersonal. We weren't informed about the boat which goes around the lake as a form of transport, when we asked the best way to shops etc., we were told to use a taxi which cost €30 for a short trip. There is a stop for the boat, which is much cheaper to get around and far more pleasant, just in front of the hotel.
We had a marvellous time and were well looked after. The staff were attentive without being pushy.The lakeside restaurant is a particularly idyllic setting. Not a dislike, but a suggestion - an individual daily paper delivered to the room (albeit a day behind if English).
Great cocktails in beautiful bar Beautiful views of the lake and gardens Very well located close to Cernobbio and Como All services available All amenities were functioning well. Comfortable spaces. Quiet rooms. Outdated style and decoration
The hotels location and the Imperiale restaurant The hotel arranged the transfer back to the airport.It was the most hair raising experiance we have ever had
You had to pay for a wifi connection - unbelievable considering how much you pay per night
Great room and facilities perfect
The location is excellent. Right on Lake Como. Staff was very helpful. Piano bar made the nights much more fun. Great restaurants, we had a fantastic dinner.
The hotel staff were excellent in all egards. The location was spectacular. The food and bar service were of particular enjoyment. The hotel could use better signage regarding what to do with your car upon arrival. I initially used a pay lot that I thought was connected with the hotel only to learn that the hotel has its own parking structure, but it was not well marked.
The hotel has a swimming pool and a good parking place. The location is too not far from the city centre. The room size and the breakfast (including a high chair for my daughter) are also good.
The free use of the bikes was a nice touch - a good way to explore Como. The roof top restaurant was lovely too.
The location The hotel does not have a good service and quality at this moment everything is close there I mean the solarium, restaurante, swimming pool , they do not have even a bell boy. you only can sleep there. the breakfast is poor although the breakfast time is until 10:30, if you go around 10:00 AM everything is finish.
The reception staff were very helpful with a great attitude. It is quite far back from the lake side and historical area (a 15-20 minute walk), however, the walk is through the high street and you don't really notice the distance.
It is a pretty hotel, very clean, excellent room, good breakfast. Maybe a little bit expensive in the price quality relation. But it would stay again there. A little far from downtown and the lake
The small TV set was so small I could not see it from the bed. It must be the smallest TV in the world.
The staff The location, the environment (a builing in construction nearby), no view of the lake,
Great breakfast. Good base location to explore the lake district. The pool was not heated. The robotic cleaning machine was left in the pool.
Very warm welcome from most of the staff. The breakfast had a good selection of food and the rooms were very comfortable. Hotel was bit further out than we had been lead to believe and bar closed too early.
Good location,free parking,good size room,fair breakfast, efficient service,furniture/equipment new and in good condition.It was one of the few hotels where special requests were actually taken into account(e.g:we were a group and some of us requested twin beds others one double bed and we did get what we asked for) thin walls,view not very enticing:a construction site right in front, wi fi -5euros per hour, no vegetables and just apples for breakfast,lake is quite far from hotel
Location Reception staff very friendly Room small - not even a desk in a 200+ eur room No free wifi in rooms eventhough advertised (only in lobby free) Breakfast very basic - even an omelette or orange juice has a surcharge of 8 eur. Too crowded in breakfast area due to a too small buffet All in all not worth the price - place would be good for 125 eu max.
Staff very friendly, beautiful views of the lake. Room was very small for the price.
Loved the position in Como, close to centre of the town,and found the staff very helpful. We were not in an expensive room but were given a corner room with views over the lake and the mountain. A little tricky connecting with internet.
arrived late to be greeted by a very helpful night receptionist, n/a
I have booked this hotel for my daughter for her wedding reception Nothing that I know of
Ease of registration at start and at check out, garage car parking arrangements and efficient car retrieval at end of stay, room with a view of the lake + large picture window. Self service breakfast. Would have liked tea/coffee making facilities in room. Beds are hard. A swimming pool/outside lounger area would be good - other hotels on Lake Como have this facility and it is appealing to tourists.
Breakfast and the localization. horrible rooms
good location, great views, staff excellent bed quality was below expectations
Nice hotel and i recomended it.
great location and fantastic view of the lake! the furniture where a little bit dated, but in good condition overall.
The location of the hotel is very convenient - it is on the shore of the lake, and 20 meters from the railway station Como Nord Lago, which connects with Cadorna station in Milan. Also there are some nice places to eat nearby as well as the city center. Also the design of the dining room is nice, makes the impression of a real castle! And the breakfast was fine: all the typical buffet food + salmon (which is not common at all for many 4 star hotels) + plate of different kinds of cheese + good selection of fruits! The room was a bit small and nothing special indeed. The dinner was expensive - we were offered 35 euro per person offer (that was already discounted price) including 3 meals from the menu and a bottle of mineral water. At the same time, u can find in nearby restaurants 18 euro per person touristic menu, including also 3 meals.
Charming Central stylish and good food. Nice old style None
Room was comfortable, space was adequate, quiet. Food service was excellent. Water damage stains on ceiling. the tv english channel, CNN did not show a picture--sound was ok
a typical italian hotel in the centre of everything the restaurant was very good only the manager was not so well dressed every day the same trousrs and sweater.
Gepflegtes Hotel im alten Stil an bester Lage. Gute Parkiermöglichkeit.
Central location and very nice room for the price. It was quiet, even though our room overlooked a bus stop and main intersection. Very large bathroom for Italy - we had a triple room - and the off street parking was very convenient. Quick check-in and service in the restaurant. Very small television in the room - need to replace with a small flatscreen.
Quiet and well placed in Como. Bar not open during evening - not sure why.
The room was really good for us with four kids (two babies). It was good value for the price considering the breadfast was also included. some people say it is loud. It is not really quiet but it is in the middle of the city and keeping this in mind it was fine.
The service was very good. I only stayed one night and I warmly welcomed and accomodated. Could improve the WiFi and internet access.
Good location & comfortable hotel Cleaners missed out parts of bathroom Could not ger a coffee mid afternoon
Friendly staff. I wanted to exit the hotel to go running at 7am one morning and could not get out (the door was locked). I had to wait 15mins before a member of staff opened the door for me.
rooms: it was modern, well decorated, clean. location is at city center. breakfast can be improved. it may include some vegetables. but it is ok.
Location in the centre Was no new soap after room cleaning, very poor breakfast
breakfast and the clean rooms no
We liked the central location of the hotel, both to the town, and to the stations. The hotel was clean and well run. The staff were friendly and helpful. The continental breakfast was was very good.WE Were extremely happy with our entire stay, so much so that we returned before flying out. Would have appreciated if the bar/coffee bar were open during the day/evening.
close to train station and town, large room (and bed)and bathroom. breakfast was basic and could be improved, hotel internet computer was not working and they didnt seem to care
The hotel was right in the centre of Como, which was perfect.The rooms were nice and clean and had everything we wanted. The staff were professional and helpful. The only thing that let the hotel down was its breakfast. We have been to Italy on numerous occasions and it's the first time we have ever got bad coffee. I didn't think it was possible The coffee was terrible, and the bread rolls were stale, on both mornings which was disappointing (although we were saved by fresh croissants)
noise from ventilation shafts
its central location and helpful staff
Nice central position with great views of Lake Como and the mountains, convenient for exploring the whole area with good access from airports.
Location, Great Lake view Bec
I found the staff friendly and helpful. Room was comfortable and clean.
good time, good location, helpful staff
The restaurant was very good. The hotel was surrounded by one-way streets and it was difficult to go from/to the parking which was actually located in another hotel.
the location and staff were excellent
nothing. Breakfast staff were very rude and surly. Accounts charged incorrectly this problem has now been resolved by E.mail.
lake view room was breath taking it needs renovation
I loved its location (Barchetta is situated at the central plaza of Como) and the kindness of the hotel's staff. Everyone was very friendly and receptionists gave us very helpful information about the city. The breakfast buffet was not very impressive, given the fact that Barchetta is a 4star hotel.
the view is fantastic decor tired in rooms and lobby and restaurant/bar , the view saves the day ! comment, the hotels location means they dont have to try and impress ! I guess !
Very good location. clean room. nice breakfast Hotel need urgently a renovation
Staff were friendly, helpful and the restaurant excellent. Our second stay here.Fabulous views of the lake. car and road noise quite intrusive but little can be done to reduce this.
cleanliness and firiendliness and helpfulness
The location as a direct view to the lake Hotel services
Staff were very friendly and obliging.
Nice hotel and nice room The AC didn't work and I told them to fix it and nobody did. Terrible two nights of sleep
The location, relaxing atmosphere and restaurant The restaurant closes on a Monday and there is nothing of the same quality near by
Perfect view, perfect restaurant When I tried to cancel a second room on my second stay, no discount for variable cost
Waking up to the view of the Lake, quietness of location. One very snippy waitress at the morning buffet.
Fantastic view of the lake, especially at sunrise. Restaurant was amazing. No pool, someone else's hair was in the bathtub, and the parking spots in the garage were almost too small to park in and cost over 20 EUR to park. There are better locations in rthe esort towns with more frequent transportation access.
The view was amazing! Excellent hotel and food. A good 30 minutes walk from the center but worth it.
Staff very friendly and helpful giving information on how to get around,in the short time we had there. Food was just ok and rather expensive for what we had. At breakfast time all the breads and croissants were taken away (leaving only cakes) before people had finished eating.