Cons (-) Keep the bar and restaurant open later when there are customers waiting. Adjust your schedule to match unanticipated volume due to flight cancellations. Didn’t hurt me, but you missed an opportunity.
3 stars
Hilton Garden Inn Charlotte Airport
2400 Cascade Pointe Boulevard, Charlotte, NC 28208, United States
Charlotte, NC
See location+1 704 790 7000Photos of Hilton Garden Inn Charlotte Airport
Overview
Featuring an outdoor pool, Hilton Garden Inn Charlotte Airport offers well-appointed rooms close to Charlotte Center City. It is conveniently close to Charlotte Douglas International Airport, which is a 10-minute drive away.
This 3-star hotel offers an express check-in and check-out feature, a 24-hour business centre and a 24-hour reception. Airport transfers, a dry cleaning service and a laundry service are available upon enquiry. The hotel also provides laundry facilities, luggage storage and meeting rooms.
Every room at Hilton Garden Inn Charlotte Airport has a refrigerator and all the necessities for a comfortable stay. They are also equipped with a microwave and a hair dryer.
Hilton Garden Inn Charlotte Airport's on-site restaurant is an ideal option for guests wishing to dine in.
Latest deals for Hilton Garden Inn Charlotte Airport
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Charlotte Airport
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free airport shuttle
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
- Designated smoking area
General
- Family rooms
- Seating area
- Soundproof rooms
- Telephone
- Privacy curtain
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Parking and transportation
- Parking
- Free airport shuttle
Bedroom
- Feather pillow
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bathroom
- Hairdryer
Outdoor
- Garden
Things to do
- Golf
Family friendly
- Babysitting or child care
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hilton Garden Inn Charlotte Airport
8.8
Very good
947 verified ratings
Wonderful
625
Very good
136
Good
90
Okay
28
Fair
24
Mediocre
10
Poor
34
Summary of reviews
Guests say
Guests appreciated the friendly service and cleanliness of the hotel, noting that the staff was accommodating and helpful, especially during challenging travel situations. However, several guests expressed dissatisfaction with the atmosphere, citing issues like unpleasant smells and misleading advertisements regarding breakfast. Additionally, some found the bed comfort lacking and noted that certain amenities were not available or did not meet expectations.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.8 out of 10
1 review
All reviews
Pros (+) We had a very late check in, and the woman at the front desk was understanding and amazing. The hotel was clean, easy to navigate and ended up saving us money by leaving our car and just using the shuttle to and from instead of airport parking.
Pros (+) We arrived very late due to cancelled flight (literally booked our stay from the airplane flight in to CLT). Staff was very accommodating and kind. Hotel was very clean. Dining room/room service closed for the night, but there were microwave meals available, so glad! Staff also offered list of local places sill open for food delivery as another option. They did try to make our stay as good as poss...
Cons (-) Bed was very firm (too much after sitting in an airplane seat for several hours) and coffee maker was broken. No biggie on the coffee maker, things break and there's coffee in the lobby. First time in a Hilton with such a firm mattress.
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Pros (+) Everyone and everything in the hotel surpassed my expectations
Pros (+) The staff was super helpful
Cons (-) N/A
Pros (+) Friendly, courteous, efficient staff. Meals delivered to room from outside restaurants no delay. Airport shuttle was very convenient.
Cons (-) Room was comfortable enough but not super comfortable
Pros (+) Great location
Cons (-) Forgot to call ylus about the shuttle
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at Hilton Garden Inn Charlotte Airport?
Guests have consistently praised the very comfortable beds at the hotel, ensuring a good night's sleep during your stay.
Is parking readily available at Hilton Garden Inn Charlotte Airport?
The hotel offers parking facilities and a free airport shuttle, making it convenient for guests who are driving or need transportation to and from the airport.
How is the food quality at Hilton Garden Inn Charlotte Airport?
While some guests have expressed dissatisfaction with the breakfast, the hotel's on-site restaurant provides an ideal dining option for guests wishing to dine in.
What is the cleanliness like at Hilton Garden Inn Charlotte Airport?
Guests have consistently praised the hotel for its very quiet, clean, and comfortable rooms, ensuring a pleasant and hygienic stay.
What is the level of customer service like at Hilton Garden Inn Charlotte Airport?
The staff at the hotel have been described as friendly and accommodating, providing exceptional service to ensure a pleasant and comfortable stay for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Location
Some guests reported noise from overhead airplanes, so consider requesting a room in a quieter location if this is a concern.
Verify Breakfast Prices
Some guests mentioned discrepancies in breakfast prices, so it may be helpful to verify the cost of breakfast at the time of booking to avoid surprises.
Check Shuttle Service
If relying on the airport shuttle, it's advisable to confirm its availability and operational status in advance to avoid any inconvenience.
Request USB Charging Points
Guests noted the absence of USB charging points in the bedrooms, so consider bringing a multi-port charger for convenience.
Confirm Restaurant Availability
Before arrival, it's advisable to confirm the availability of the hotel's restaurant and bar, as some guests experienced closures for repairs.
Opt for High-Floor Rooms
If you prefer a higher vantage point, consider requesting a room on a higher floor, as some guests appreciated having their request for a high-level room met.
Address Noise Concerns
Some guests experienced noise disturbances, so it may be beneficial to bring earplugs or a white noise machine if you are sensitive to sound.
Verify Payment Options
It's important to confirm the hotel's payment policies, as some guests encountered issues with payment methods, especially when intending to pay in cash.
Check Water Pressure
Some guests reported low water pressure in the showers, so it may be helpful to check this upon arrival and request a room with better water pressure if needed.
Bring a Multi-Functional Adapter
As some guests mentioned the absence of easily accessible power outlets, consider bringing a multi-functional adapter to ensure you have enough charging points for your devices.
Location
2400 Cascade Pointe Boulevard, Charlotte, NC 28208
What's nearby
- Carolinas Aviation Museum1.6 mi
- Charlotte Center City4 mi
- Bank of America Stadium4.1 mi
- Charlotte Convention Center4.3 mi
- 400 South Tryon4.4 mi
- NASCAR Hall of Fame4.5 mi
- 112 Tryon Plaza4.6 mi
- Bank of America Corporate Center4.7 mi
- Spectrum Center4.8 mi
- Little Sugar Creek Greenway4.9 mi
- Mint Museum RANDOLPH5.8 mi
- SouthPark Mall5.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Charlotte Airport
Low season | December |
|---|---|
High season | May |
Average price (weeknight) | $181 |
Average price (weekend night) | $152 |
When to book a room at Hilton Garden Inn Charlotte Airport
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Charlotte Airport
FAQs when booking at Hilton Garden Inn Charlotte Airport
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Closest
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Value for money | 8.6 |
|---|---|
Distance to city center | 4.6 mi |
Nearest Airport | Charlotte Douglas |
Distance to airport | 2.1 mi |