Charlotte Car Rentals

Pick-up
Noon
Drop-off
Noon
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Charlotte car rental reviews and directory

Payless
payless
Car rental reviews:
Okay (5.9, 38 reviews)
Car rental locations in Charlotte:
1 location
Payless
Locations in Charlotte
3315 Scott Futrell Drive
+1 704 399 7167
  • 5.8
  • 6.3
  • 6.4
  • 5.1
  • 6.1
Recent reviews
2.4 Mediocre
Oct 16 2015
Waiting for a smelly car
Pros: The car
Cons: Unprofessional action in general, and a 2hr wait altogether. Car smelled like sweat but ran well. I also witnessed the clerk acting really bitchy at a customer over the phone and finally hanging the phone up in their ear and badmouthing them to me afterwards. Awkward to say the least. All in all a very unprofessional operation.
2.4 Mediocre
Nov 20 2015
Worst rental car experience EVER
Cons: Car #1 flooded from the inside when it rained. Car #2 (the "replacement") had a busted taillight and the tire kept going flat. Car #1: The first car they gave me had an overwhelming, absolutely unbearable air freshener smell that they tried to "air out" by opening the windows when they pulled up the car for me to take. It turns out, the air freshener smell was a result of the rental company trying to cover up the smell of musty, sitting water, because the car had a leak in the hood/windshield somewhere, which caused the car to flood on from the inside when it rained. Go figure, it poured for two days while I rented it, and not only did that destroy some of my personal belongings, I had to drive to work with about an inch of water sloshing around the floor while I waited for them to get me a replacement car. Car #2: (the "replacement") It took the better part of the day for the rental company to replace my car. They failed to give me sufficient paperwork to prove the exchange (and then they almost tried to pretend like they didn't know what car I had). This car was all scraped up on the driver's side, had a busted left tail light, and the front driver's side tire went low 3 times in 2 days. When I returned the car, I asked for a partial refund, but the "manager" claimed my AAA discount covered my "concerns." Inconvenient location (10 minutes from the airport). Terrible customer service. Spare yourself the hassle.
6.0 Okay
Jul 20 2016
A lot of hidden extras
Pros: Service was great and hassle free
Cons: the final price a long way off quote
10.0 Excellent
Oct 16 2015
Absolutely wonderful
Pros: I loved the friendliness and courtesy of all the staff I met. It was excellent service, and I am so grateful for their care.
Cons: Honestly, I couldn't find much that I didn't like. I think maybe next time more intentional communication about the drop-off time would be good. Otherwise, it was wonderful.
2.0 Poor
Oct 18 2015
Reservations don't mean s***
Pros: Nothing
Cons: Had a reservation. Showed up. Was told they had no cars. They only kept 1 car available for a person that paid ahead, not for anyone with reservations. It would be good to know that when you make the reservation in the first place, or better yet, don't allow reservations because they don't do ANYTHING FOR ANYONE! Never again.....
10.0 Excellent
Nov 1 2015
The best deal in town
Pros: I booked online and saved literally hundreds of dollars compared to what I was quoted from other agencies. The price was so cheap I thought there must be some sort of catch, but there wasn't. I got a great, comfortable car at an awesome price. I couldn't be happier.
8.0 Good
Nov 3 2015
Lowest price for when I booked
Pros: I picked the cheapest vehicle I could find for my trip and that was Payless, in my case.
Cons: Checking-in took forever, because only one person was working. Checking-out was not terrible, but it also took longer than I am used to with other car rentals.
8.0 Good
Nov 4 2015
Pros: Good car at a great price
Cons: They are severly understaffed waited 45 minutes to pickup car related to only having one person working. She was extremely efficient and worked hard but was a lot of work for one person!
6.8 Good
Nov 5 2015
Great deal but pickup was bad!
Pros: No drop few for one way was why I picked Payless - great deal.
Cons: Pickup had a long line in Charlotte at a hote near the airport - it was hot in the small office and it took over 45 minutes to check me in with 2 reps checking in and out and washing cars and answering phones - they were troopers but what a mess.
3.2 Mediocre
Nov 6 2015
Cons: Didn't realize that the rental business was so far from the airport. After arrival at the business had to wait close to an hour to receive the car. Will never use them again.
Advantage
advantage
Car rental reviews:
Good (6.3, 35 reviews)
Car rental locations in Charlotte:
1 location
Advantage
Locations in Charlotte
CHARLOTTE DOUGLAS INTERNATIONAL AIRPORT
(800) 777-5500
  • 6.1
  • 6.4
  • 7.2
  • 5.9
  • 6.4
Recent reviews
8.0 Good
Feb 25 2016
Pros: Great price
Cons: Car exterior was not clean when I picked it up, and the office for Advantage is in the parking garage not located with the other rental offices at CLT.
4.0 Mediocre
Apr 7 2016
Cons: The car I reserved wasn't available the car they gave me wasn't clean, it was so gross, very slow check in process
2.0 Poor
Oct 19 2015
No cars available despite reservation
Cons: Advantage had no cars despite a reservation made a month in advance. I had to use a competitor at a rate that was 5x my quoted rate.
6.0 Okay
Oct 20 2015
Cons: No car available when we arrived. Other companies lacked vehicles too. Did not get class of car we reserved weeks prior. They seemed not to care. Car had not been cleaned, as evidenced by our finding $26,in the glove box!
2.0 Poor
Oct 23 2015
Worst Experience Renting a Car
Cons: They did not have the car we reserved. We rented a SUV, they substituted a Kia, but refused to discount the price for the lesser vehicle. Will never rent from them again. We had 5 passengers, 2 of them had to take Uber because they could not fit in the car.
10.0 Excellent
Nov 2 2015
Pros: convenient, fast, nice people
10.0 Excellent
Nov 6 2015
Pros: I enjoyed the car Great on had and comfortable Plus easy pickup and drop off Friendly and efficient staff Give them kuddos! Great experience! I will use you again I travel to Charlotte often Please send discount s and make me as n advantage member
3.6 Mediocre
Nov 29 2015
Typical Advantage crappy customer service
Cons: Typical Advantage crappy customer service no matter what location.
10.0 Excellent
Nov 30 2015
Pros: Excellent Service
2.0 Poor
Dec 1 2015
There needs to be a class action lawsuit and inves
Cons: Since I got the rental to drive last minute to see my mom who was just diagnosed with cancer, I didn't take the time to read all of the consumer reports reviews on Advantage. Not only was the pickup process terrible, they over charged me by $200 on my rental when I got by bill. After calling and emailing Advantage repeatedly, they still haven't responded about this. I checked consumer reports and the experience just like many others. Kayak should shoulder some responsibility for having a partnership with such a low life company. If I don't receive retribution for the overcharge I will take legal action on both Kayak and Advantage even if it costs 50 times the overcharge amount. No one should go through what I have.
Dollar
dollar
Car rental reviews:
Okay (6.0, 29 reviews)
Car rental locations in Charlotte:
1 location
Dollar
Locations in Charlotte
5489 Josh Birmingham Parkway
  • 5.7
  • 6.8
  • 6.3
  • 5.6
  • 5.5
Recent reviews
10.0 Excellent
Mar 7 2016
Pros: Ease of pick-up and freedom to select the make and model I wanted within the size category.
Cons: The check-in counter was not well marked; had to backtrack to find it. But this was an airport issue due to construction.
4.8 Okay
Jun 11 2016
Pros: The car was good.
Cons: The pick up was terrible. The agent was not nice. She spoke very fast and in distinctly, and was not helpful. Used long, long time on the customer before us. Despite I showed her we had prepaid insurance, she tried to sell me complete insurance. Delivery also negative, as the computer system was down.
5.6 Okay
Jul 20 2016
Pick up was long and bad
Cons: We were asked if we wanted GPS. We said no, but were charged anyway. The assistant was very insistent we get insurance, which she quoted over $60 for (it was around $30 at Alamo). Charges piled up and at no time were we shown what we would be charged for or how much.
2.0 Poor
Oct 15 2015
My plane was a little late, and they closed up sho
Cons: The title says it all. I had a reservation, but they weren't there to fill it. It was a busy night, so nobody else had cars except for enterprise, wo charged me $260 a day. Not impressed AT ALL.
9.6 Excellent
Oct 19 2015
Problem with the Kayak/Dollar interface
Pros: Once we survived the reservation problems at the Dollar counter, the rest of the relationship was fine.
Cons: The clerk at the Dollar counter didn't recognize the Kayak reservation, and cautioned us to check with the car company to confirm any reservation. She finally relented, however, and gave us the car at the price quoted on our reservation, which we made with Dollar, through Kayak.
8.4 Excellent
Nov 9 2015
Charlotte airport ranks in top three for easy rent
Pros: 1. Charlotte airport new rental car dropoff is well marked by signs as we entered the airport grounds. 2. Dropoff garage is covered, out of rain and sun's heat 3. Dollar personnel responded immediately when we pulled up 4. Electronic check in is efficient and fast
10.0 Excellent
Nov 14 2015
Pros: no glitches in drop off
8.0 Good
Nov 17 2015
Pros: We booked an economy because they had advertised Ford Focus or similar but in reality they only had hatch back cars in economy. But they did find something in the parking lot that looked similar to Ford Focus and we were on our way.
4.4 Okay
Nov 24 2015
The price is misleading and service not good
Pros: Car was new and clean.
Cons: Looks like you will save money, you won't. Wait until they hit you with fees. This along with the terribly slow service received and excessive scare tactics over coverage will now spend more and go with more professional company
2.0 Poor
Nov 29 2015
Car failed to start
Cons: The car failed to start after sitting overnight. Called their roadside assistance number and found out that Dollar charges you extra if their car needs roadside assistance. That's great, isn't it? If the car doesn't work, there's no apology just an extra charge!!!
Thrifty
thrifty
Car rental reviews:
Good (7.0, 15 reviews)
Car rental locations in Charlotte:
2 locations
Thrifty
Locations in Charlotte
5125-b South Blvd
5330 Wilkinson Blvd
  • 6.9
  • 7.1
  • 7.2
  • 6.3
  • 7.6
Recent reviews
8.8 Excellent
Jul 13 2016
Pros: I loved the service Aarion provided. Her competence, patience, and knowledge were very good: Her personality is terrific ! Don't loose that woman and give her a big raise.
8.4 Excellent
Dec 4 2015
Pros: Competitive pricing, quality of automobile.
Cons: Having to wait for bus to go to off site facility. Off site facility appeared old and run down.
10.0 Excellent
Oct 16 2015
Great experience
Pros: Our shuttle driver Was great. When I told him where we were headed and the route we were taking, he told us a quicker way to get there. Checking in process was quick and the car we had was great .
Cons: Having to take a shuttle offsite , but that's the price you pay for getting a great deal!
8.0 Good
Nov 6 2015
Pros: People there were friendly and helpful.
Cons: Kind of hard to get to the lot.
5.2 Okay
Dec 7 2015
Pros: I guess the price was decent.
Cons: Customer service was very aloof at both pick up (Charlotte airport) and drop off (Raleigh Durham airport). I joked with a friend that they stopped just short of throwing me the keys in the parking lot, but seriously, there was very little explanation of policies, etc. I know renting a car is mostly the same, and im not saying i need an explanation of every little thing, but the staff was not communicative to me, and talked more to each other and I felt like i was an unwelcome distraction for them. I reserved an SUV and was given a compact-- I had to remind them of my reservation. Car wasn't clean. Smudges on the steering wheel and a piece of food on the turn signal. Also, no clicker for the car, kind of annoying. Tire tread was questionable (40K miles on the car, and they probably hadnt been changed) which brought to mind safety concerns, especially driving in the rain (which I did a lot of for my whole three days).
6.0 Okay
Dec 29 2015
Off-site Thrifty car rental at Charlotte airport
Pros: rental car rate
Cons: off-airport parking, requiring shuttle to/from rental place to terminal car smelled like cigarette smoke
10.0 Excellent
Jan 4 2016
Pros: Staff courtesy....shuttle service and counter
8.0 Good
Jan 4 2016
Good value
Pros: Brand new car
Cons: Off-airport location Line to get car was a bit slow.
2.0 Poor
Jan 5 2016
Never did rent a car
Cons: When we got there (off-site), they had no cars--literally no cars. They said that maybe in a half an hour but couldn't guarantee when we would get a car. We had people in front of us waiting. The man ahead of us decided to return to the airport and go to another agency. We did the same thing and our son picked us up. What a sham! No wonder they have such low rates. Never again from Thirty.
2.0 Poor
Jan 11 2016
Incorrect opening hours posted on Google
Cons: Thrifty failed to update their company hours on Google meaning that they closed a full two hours before advertised. We were subsequently stuck with the car for an extra day. Absolutely farcical for a car rental company, especially one based beside a god damn airport.
Budget
budget
Car rental reviews:
Good (6.2, 13 reviews)
Car rental locations in Charlotte:
8 locations
Budget
Locations in Charlotte
1100 W Craighead Rd
+1 704 596 9590
222 East 3rd Street
+1 704 376 7073
3716 West Wt Harris Boulevard
+1 704 921 3703
4200 South Boulevard
+1 704 529 4826
4430 East Independence Blvd
+1 704 536 6617
5489 Josh Birmingham Parkway
+1 704 359 5701
5640 South Boulevard
+1 704 522 8922
6721 East Independence Blvd
+1 704 567 6202
  • 6.6
  • 5.6
  • 6.6
  • 6.7
  • 6.1
Recent reviews
2.0 Poor
Nov 10 2015
Terrible
Cons: The car was smal and we had to stop for gas what seemed like 100 times we had issues with the suv and had to stop a few times when I called budget they said I was going to be charged double because we were running behind due to these problems this is the second time i have had trouble with this company and will be my last
9.2 Excellent
Nov 22 2015
Pros: simplicity
Cons: cost
9.6 Excellent
Dec 28 2015
Great pick up and drop off at CLT!
Pros: I was most impressed by the pick up and drop off procedure; it was the quickest, most efficient pick up and drop off I think I've ever experienced with a car rental. This was especially impressive since it was during the very busy holiday travel season. Thank you for helping to make my visit a little easier!
4.8 Okay
Dec 31 2015
Poor service no cars available
Cons: When we arrived the line was super long. They had no cars. They had overbooked reservations and several people waited hours to get a car. We ended up waiting about 2 hours before we got through the line and got a vehicle. Very poor service at the desk. The lady barely spoke to us, did not explain anything and just told us to sign here, and sign here. Will not use budget again.
8.0 Good
Feb 3 2016
Pros: Great vehicle and drop off.
10.0 Excellent
May 5 2016
Great Experience
Pros: Start to finish was seamless.
6.0 Okay
Jun 2 2016
They cleaned the trunk but didn't let it dry which
Pros: Ease of pick up and drop off location. Employee working when I dropped the car off was super friendly and had impeccable customer service skills.
Cons: They cleaned the trunk out but didn't let it dry which made the car smell very strongly of mold. Had to drive with the windows down all the time. And the trunk was soaked. when I put a suitcase in it, it was wet.
10.0 Excellent
Jul 8 2016
Smooth
Pros: Resevered at Charlotte Airport (CLT). Pick up was quick. Reserved a Ford Fusion. They had it, however the lady gave me several options for other cars, we eneded up getting the larger Chrysler 300 fully loaded for only 30$ total more than the Fusion for 5 days. Process took less than 5 minutes.
6.0 Okay
Oct 15 2015
Great but dirty
Pros: The Mazda in general- I am a Mazda user. Drove well and was easy. Pick up and drop off were painless.
Cons: Entire car stunk of smoke and I'm allergic. It ruined the driving experience.
4.8 Okay
Apr 30 2016
ashtray
Pros: pick up location
Cons: it was like driving in an ashtray. about an hour out of charlotte we were both coughing and sneezing. our eyes were watering. a horrible day confined in that car. it was not cleaned before we picked it up. we were told this car needed to go to savannah and that's why we got it at our compact price. bull…..
Avis
avis
Car rental reviews:
Good (7.8, 2 reviews)
Car rental locations in Charlotte:
7 locations
Avis
Locations in Charlotte
1100 West Craighead Road
+1 704 921 3386
222 East 3rd Street
+1 704 331 9007
3716 West W.T. Harris Boulevard
+1 704 599 6432
4430 East Independence Boulevard
+1 704 563 7013
5489 Josh Birmingham Parkway
+1 704 359 5700
5640 South Boulevard
+1 704 523 7113
6721 East Independence Blvd
+1 704 568 6637
  • 9.0
  • 8.0
  • 6.0
  • 9.0
  • 7.0
Recent reviews
6.4 Good
Feb 17 2016
Pros: The rental place was right at the airport and the customer service rep was helpful.
Cons: The car was uncomfortable to sit in. Price was also a bit high.
9.2 Excellent
Jul 11 2016
Pros: The Ford Focus I rented performed exceptionally well. I had 11 hours to go 700 miles to get the car back in time and without the power and performance, driving the interstate and dealing with bad drivers and road construction that took me miles out of my way, I would have not got the car back in time. I drove from Tellico Plains, TN to Muskegon, MI in 10 hours and 15 minutes. 703 miles.
Hertz
enterprise
Car rental reviews:
Excellent (9.6, 1 reviews)
Car rental locations in Charlotte:
11 locations
Hertz
Locations in Charlotte
11338 N.community House Rd
14401 Carowinds Blvd
+1 704 553 8989
1740 Flat River Dr
7045036782
5125-b South Blvd
+1 704 565 5417
5489 Josh Birmingham Parkway
601 S College St
6116 North Tryon Street
6141 E Independence Blvd
6300 Morrison Blvd
895 West Trade Street
9218 South Boulevard
Recent reviews
9.6 Excellent
Apr 29 2016
They Deliverd
Pros: the call me , they arrive in time with the vehicle. it has great all over the attention they gave us.
Cons: even though the vehicle was new is has a smell, not much, as if some body smoke in it.
Europcar
national
Car rental locations in Charlotte:
1 location
Europcar
Locations in Charlotte
Please Go To The Advantage Counter
+1 704 395 9983
134 travelers who rented a car in Charlotte gave the car agency they used an average rating of 6.3

Car Rental Locations in Charlotte

Charlotte
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