Cons: Unprofessional action in general, and a 2hr wait altogether. Car smelled like sweat but ran well. I also witnessed the clerk acting really bitchy at a customer over the phone and finally hanging the phone up in their ear and badmouthing them to me afterwards. Awkward to say the least. All in all a very unprofessional operation.
Nov 20 2015
Worst rental car experience EVER
Cons: Car #1 flooded from the inside when it rained. Car #2 (the "replacement") had a busted taillight and the tire kept going flat.
Car #1: The first car they gave me had an overwhelming, absolutely unbearable air freshener smell that they tried to "air out" by opening the windows when they pulled up the car for me to take. It turns out, the air freshener smell was a result of the rental company trying to cover up the smell of musty, sitting water, because the car had a leak in the hood/windshield somewhere, which caused the car to flood on from the inside when it rained. Go figure, it poured for two days while I rented it, and not only did that destroy some of my personal belongings, I had to drive to work with about an inch of water sloshing around the floor while I waited for them to get me a replacement car.
Car #2: (the "replacement") It took the better part of the day for the rental company to replace my car. They failed to give me sufficient paperwork to prove the exchange (and then they almost tried to pretend like they didn't know what car I had). This car was all scraped up on the driver's side, had a busted left tail light, and the front driver's side tire went low 3 times in 2 days.
When I returned the car, I asked for a partial refund, but the "manager" claimed my AAA discount covered my "concerns."
Inconvenient location (10 minutes from the airport). Terrible customer service. Spare yourself the hassle.
Jul 20 2016
A lot of hidden extras
Pros: Service was great and hassle free
Cons: the final price a long way off quote
Oct 16 2015
Pros: I loved the friendliness and courtesy of all the staff I met. It was excellent service, and I am so grateful for their care.
Cons: Honestly, I couldn't find much that I didn't like. I think maybe next time more intentional communication about the drop-off time would be good. Otherwise, it was wonderful.
Oct 18 2015
Reservations don't mean s***
Cons: Had a reservation. Showed up. Was told they had no cars. They only kept 1 car available for a person that paid ahead, not for anyone with reservations. It would be good to know that when you make the reservation in the first place, or better yet, don't allow reservations because they don't do ANYTHING FOR ANYONE! Never again.....
Nov 1 2015
The best deal in town
Pros: I booked online and saved literally hundreds of dollars compared to what I was quoted from other agencies. The price was so cheap I thought there must be some sort of catch, but there wasn't. I got a great, comfortable car at an awesome price. I couldn't be happier.
Nov 3 2015
Lowest price for when I booked
Pros: I picked the cheapest vehicle I could find for my trip and that was Payless, in my case.
Cons: Checking-in took forever, because only one person was working. Checking-out was not terrible, but it also took longer than I am used to with other car rentals.
Nov 4 2015
Pros: Good car at a great price
Cons: They are severly understaffed waited 45 minutes to pickup car related to only having one person working. She was extremely efficient and worked hard but was a lot of work for one person!
Nov 5 2015
Great deal but pickup was bad!
Pros: No drop few for one way was why I picked Payless - great deal.
Cons: Pickup had a long line in Charlotte at a hote near the airport - it was hot in the small office and it took over 45 minutes to check me in with 2 reps checking in and out and washing cars and answering phones - they were troopers but what a mess.
Nov 6 2015
Cons: Didn't realize that the rental business was so far from the airport. After arrival at the business had to wait close to an hour to receive the car. Will never use them again.
Pros: Ease of pick-up and freedom to select the make and model I wanted within the size category.
Cons: The check-in counter was not well marked; had to backtrack to find it. But this was an airport issue due to construction.
Jun 11 2016
Pros: The car was good.
Cons: The pick up was terrible. The agent was not nice. She spoke very fast and in distinctly, and was not helpful. Used long, long time on the customer before us. Despite I showed her we had prepaid insurance, she tried to sell me complete insurance.
Delivery also negative, as the computer system was down.
Jul 20 2016
Pick up was long and bad
Cons: We were asked if we wanted GPS. We said no, but were charged anyway. The assistant was very insistent we get insurance, which she quoted over $60 for (it was around $30 at Alamo). Charges piled up and at no time were we shown what we would be charged for or how much.
Oct 15 2015
My plane was a little late, and they closed up sho
Cons: The title says it all. I had a reservation, but they weren't there to fill it. It was a busy night, so nobody else had cars except for enterprise, wo charged me $260 a day. Not impressed AT ALL.
Oct 19 2015
Problem with the Kayak/Dollar interface
Pros: Once we survived the reservation problems at the Dollar counter, the rest of the relationship was fine.
Cons: The clerk at the Dollar counter didn't recognize the Kayak reservation, and cautioned us to check with the car company to confirm any reservation. She finally relented, however, and gave us the car at the price quoted on our reservation, which we made with Dollar, through Kayak.
Nov 9 2015
Charlotte airport ranks in top three for easy rent
Pros: 1. Charlotte airport new rental car dropoff is well marked by signs as we entered the airport grounds.
2. Dropoff garage is covered, out of rain and sun's heat
3. Dollar personnel responded immediately when we pulled up
4. Electronic check in is efficient and fast
Nov 14 2015
Pros: no glitches in drop off
Nov 17 2015
Pros: We booked an economy because they had advertised Ford Focus or similar but in reality they only had hatch back cars in economy. But they did find something in the parking lot that looked similar to Ford Focus and we were on our way.
Nov 24 2015
The price is misleading and service not good
Pros: Car was new and clean.
Cons: Looks like you will save money, you won't. Wait until they hit you with fees. This along with the terribly slow service received and excessive scare tactics over coverage will now spend more and go with more professional company
Nov 29 2015
Car failed to start
Cons: The car failed to start after sitting overnight. Called their roadside assistance number and found out that Dollar charges you extra if their car needs roadside assistance. That's great, isn't it? If the car doesn't work, there's no apology just an extra charge!!!
Cons: Car exterior was not clean when I picked it up, and the office for Advantage is in the parking garage not located with the other rental offices at CLT.
Apr 7 2016
Cons: The car I reserved wasn't available the car they gave me wasn't clean, it was so gross, very slow check in process
Oct 19 2015
No cars available despite reservation
Cons: Advantage had no cars despite a reservation made a month in advance. I had to use a competitor at a rate that was 5x my quoted rate.
Oct 20 2015
Cons: No car available when we arrived. Other companies lacked vehicles too. Did not get class of car we reserved weeks prior. They seemed not to care. Car had not been cleaned, as evidenced by our finding $26,in the glove box!
Oct 23 2015
Worst Experience Renting a Car
Cons: They did not have the car we reserved. We rented a SUV, they substituted a Kia, but refused to discount the price for the lesser vehicle. Will never rent from them again. We had 5 passengers, 2 of them had to take Uber because they could not fit in the car.
Nov 2 2015
Pros: convenient, fast, nice people
Nov 6 2015
Pros: I enjoyed the car
Great on had and comfortable
Plus easy pickup and drop off
Friendly and efficient staff
Give them kuddos! Great experience! I will use you again
I travel to Charlotte often
Please send discount s and make me as n advantage member
Nov 29 2015
Typical Advantage crappy customer service
Cons: Typical Advantage crappy customer service no matter what location.
Nov 30 2015
Pros: Excellent Service
Dec 1 2015
There needs to be a class action lawsuit and inves
Cons: Since I got the rental to drive last minute to see my mom who was just diagnosed with cancer, I didn't take the time to read all of the consumer reports reviews on Advantage. Not only was the pickup process terrible, they over charged me by $200 on my rental when I got by bill. After calling and emailing Advantage repeatedly, they still haven't responded about this. I checked consumer reports and the experience just like many others. Kayak should shoulder some responsibility for having a partnership with such a low life company. If I don't receive retribution for the overcharge I will take legal action on both Kayak and Advantage even if it costs 50 times the overcharge amount. No one should go through what I have.
Cons: Language on the web indicated I could take a shuttle to the counter when in fact I needed to go off site. The onsite people were gracious and took care of me.
Sep 7 2016
Pros: The staff of enterprise and the comfortable car they gave us
Sep 25 2016
Veh could have been a little cleaner
Pros: Service, speed, ease. Person who put me in the veh was very knowledgeable, friendly, Customer service priority one!
Cons: Veh had no floor mats. Windshield had marks from some type of suction cup utilized by another renter.
Sep 23 2016
Pros: They worked with me on a misunderstanding and made the renting experience easy
Cons: I did not realize the location when I booked
Oct 19 2016
Pick up where?
Pros: Selected a car for Charlotte Airport and booked the car. When reviewing the information I see I need to pick up the car 3 miles away from the airport. I call Enterprise and was told even though I selected the airport location they booked a remote location since they had no cars at the airport. I was told to get a taxi to take me to my car. CAUTION Renters beware.
Sep 19 2016
Pros: The people were very professional and helpful.
Cons: The location on Tryon St is nearly impossible to find, no sign out front. It was a $50 taxi ride from the airport to this pick-up location
Sep 27 2016
Pros: Staff are outstanding and do a great job thru the whole process. Definitely my top choice now!
Sep 29 2016
Enterprise branch was not at Airport
Cons: Online I said pickup at CLT and drop at CLT Airport. Best price was Enterprise. However, morning I was at airport preparing to depart, they called and notified me their location was not at airport. I would need a taxi to get to them. SHOCK. I cancelled and rebooked with another firm on Hotwire that was at CLT.
Oct 2 2016
Great experience! Excellent customer service!
Pros: We were very pleased with Enterprise! From the pickup at our hotel to returning the car, it was a great experience all around! Everyone was courteous and helpful!
Sep 20 2016
Pros: The Enterprise office location was very convenient.
Upon my return (with the required paperwork to pick up the car) a young man named Clifford was there. Even though things were hectic, he was very professional and polite.
Cons: When I arrived they were understaffed and the total process took much too long (almost 2 hours). I had to return home to get a utility bill as proof of residence because I didn't have a credit card.
Other car rental companies accept a debt card but just require a larger deposit.
I probably won't not rent from Enterprise in the future.
Cons: I had to take shuttle from Charlotte airport to a remote location and when I got there they told me they didn't have a car for me because my reservation was for their downtown location and there was nothing they could do for me.
Jul 13 2016
Pros: I loved the service Aarion provided. Her competence, patience, and knowledge were very good: Her personality is terrific ! Don't loose that woman and give her a big raise.
Oct 10 2016
Location not at the airport, PAID huge can fee! I
Pros: They did change the drop of location once we found the car. We pai
Cons: We paid $23.00 in cabs fees because this location is not near the airport. Wow, what a shock and disappointment that was.
Oct 10 2016
Pros: great gas mileage, easy return process, friendly staff
Dec 4 2015
Pros: Competitive pricing, quality of automobile.
Cons: Having to wait for bus to go to off site facility. Off site facility appeared old and run down.
Oct 16 2015
Pros: Our shuttle driver Was great. When I told him where we were headed and the route we were taking, he told us a quicker way to get there. Checking in process was quick and the car we had was great .
Cons: Having to take a shuttle offsite , but that's the price you pay for getting a great deal!
Nov 6 2015
Pros: People there were friendly and helpful.
Cons: Kind of hard to get to the lot.
Dec 7 2015
Pros: I guess the price was decent.
Cons: Customer service was very aloof at both pick up (Charlotte airport) and drop off (Raleigh Durham airport). I joked with a friend that they stopped just short of throwing me the keys in the parking lot, but seriously, there was very little explanation of policies, etc. I know renting a car is mostly the same, and im not saying i need an explanation of every little thing, but the staff was not communicative to me, and talked more to each other and I felt like i was an unwelcome distraction for them.
I reserved an SUV and was given a compact-- I had to remind them of my reservation.
Car wasn't clean. Smudges on the steering wheel and a piece of food on the turn signal. Also, no clicker for the car, kind of annoying. Tire tread was questionable (40K miles on the car, and they probably hadnt been changed) which brought to mind safety concerns, especially driving in the rain (which I did a lot of for my whole three days).
Dec 29 2015
Off-site Thrifty car rental at Charlotte airport
Pros: rental car rate
Cons: off-airport parking, requiring shuttle to/from rental place to terminal
car smelled like cigarette smoke
Jan 4 2016
Pros: Staff courtesy....shuttle service and counter
Cons: The car was smal and we had to stop for gas what seemed like 100 times we had issues with the suv and had to stop a few times when I called budget they said I was going to be charged double because we were running behind due to these problems this is the second time i have had trouble with this company and will be my last
Nov 22 2015
Dec 28 2015
Great pick up and drop off at CLT!
Pros: I was most impressed by the pick up and drop off procedure; it was the quickest, most efficient pick up and drop off I think I've ever experienced with a car rental. This was especially impressive since it was during the very busy holiday travel season. Thank you for helping to make my visit a little easier!
Dec 31 2015
Poor service no cars available
Cons: When we arrived the line was super long. They had no cars. They had overbooked reservations and several people waited hours to get a car. We ended up waiting about 2 hours before we got through the line and got a vehicle. Very poor service at the desk. The lady barely spoke to us, did not explain anything and just told us to sign here, and sign here. Will not use budget again.
Feb 3 2016
Pros: Great vehicle and drop off.
May 5 2016
Pros: Start to finish was seamless.
Jun 2 2016
They cleaned the trunk but didn't let it dry which
Pros: Ease of pick up and drop off location. Employee working when I dropped the car off was super friendly and had impeccable customer service skills.
Cons: They cleaned the trunk out but didn't let it dry which made the car smell very strongly of mold. Had to drive with the windows down all the time. And the trunk was soaked. when I put a suitcase in it, it was wet.
Jul 8 2016
Pros: Resevered at Charlotte Airport (CLT). Pick up was quick. Reserved a Ford Fusion. They had it, however the lady gave me several options for other cars, we eneded up getting the larger Chrysler 300 fully loaded for only 30$ total more than the Fusion for 5 days. Process took less than 5 minutes.
Oct 8 2016
Pros: Friendly service
Oct 15 2015
Great but dirty
Pros: The Mazda in general- I am a Mazda user. Drove well and was easy. Pick up and drop off were painless.
Cons: Entire car stunk of smoke and I'm allergic. It ruined the driving experience.
Cons: I never rented the car. I am waiting for a refund. I originally asked for a pick up at Charlotte airport. Instead the car had to be picked at a remote location. We could have been taken to the location, but it
would have cost an additional $50. Could not get a refund at the desk. I had to call and I am still waiting for this refund.
Jul 20 2016
Excellent, east - would use again in a heartbeat
Pros: Pickup and drop off were so quick and easy. Car was great.
Cons: The GPS was super frustrating.
Aug 31 2016
Cons: I had made an error on the date and had to call Hertz customer service to change the reservation (since it was prepaid, they couldn't do it at the counter). Customer service experience took forever.
Sep 6 2016
Pros: The car ran well and was easy to drive.
Cons: The interior of the car was in need of cleaning. The back seat upholstery was so stained and dirty it was yucky to sit on.
Sep 19 2016
Oct 3 2016
Pros: car was great and what we had reserved
Oct 9 2016
Double taxed and fee'd by Hertz
Pros: The vehicle was great in all aspects. Smaller luggage room, but that was expected.
Cons: Booked and paid through Kayak via car rentals.com. Fully prepaid with taxes and fees, but on turn in at Hertz I was charged $53 for taxes and fees. Tax based on rental price I paid through 3rd party for the rental. Would have chanved who I rented through had I known it was going to be 30% more.
Oct 16 2016
Pros: The car was clean and comfortable.
Cons: 1st, the customer service rep tried his best to sell me all the upgrades, insurance and what not. Even though I had paid for a sedan, he made it sound that it wasnot available and tried to give me an upgrade which obviously had a extra price tag! Only when I insisted on having a sedan that he relented. The point is a person who is new to renting a car can get duped so easily. On returning the car, I made sure to refill the tank but I had to drive exactly 10 miles after that to get to the airport. The marker was slightly below the fill line and they charged me for the full tank. Its a scam to charge you for the full tank if you returned it 95% full. I was very disspointed. These experiences puts you in a defencive mode when you try to rent a car the next time. Its sad!
Oct 17 2016
Saving Grace in Time of Need
Pros: I liked how how simple it was to pick up my rental. I found it incredibly easy to walk up to the car, load my belongings, and drive off.
Cons: I did not like that I was forced to have a the never lost navigation system installed. I understand the implications for that system for tracking from the company perspective, however it just screams to people "hey this is a rental car!" This is only a minor in convenience to rental experience. It by no means will hinder my likelihood of renting another vehicle from you all. This legitimately was the only complaint I could come up with. Keep up the great work.
Oct 17 2016
Pros: The car was new and comfortable.
Cons: When I booked online my rate included insurance covering the car, but in person they claimed I had not purchased it. The final cost came out to twice as much as I had planned.
Pros: Being able to pick the vehicle I wanted to drive
Cons: That I had to return it lol
Aug 1 2016
Cons: There was something (a starburst?) stuck on the rear seat.
The windshield washer fluid was low as soon as i left the garage.
The transmission wasn't quite right; when the accelerator was pressed hard, the car would downshift and then hunt for gears which made highway driving difficult.
Aug 21 2016
Pros: The rental facility is directly across from the terminals so there is no need to wait for a shuttle. The staff was friendly and the process was relatively painless. I will definitely rent from Alamo in the future.
Sep 11 2016
Did not honor reservation
Cons: When we arrived at the airport with three small, tired children, Alamo did not honor the reservation we booked through Kayak.com. They said it was kayak's issue and not an Alamo problem so there was nothing they could do to help us. We were stranded at the airport rental car center, with no reservation and all rental agencies out of cars but one....which took a few hours to get through the line and actually rent a car. When we did get a car we had to pay more than double what we had thought we booked through kayak. All in all it was a bad experience, costing us money.
Sep 24 2016
Never could rent my car.... And it was charged!
Cons: We tried to rent the car with my Visa, and Kayak made the reservation. at the Alamo desk, they told me that I coul not rent if I had a Visa (debit card). Kayak even charged this reservation to my card. Need a refund.
Sep 26 2016
Pros: Nice clean car at an affordable price. The service in Charlotte was good, but they were a little high pressure selling the insurance. They said something about Alamo charging $23/ day until the car was fixed in case of an accident.
Sep 26 2016
Quality for Price
Pros: I liked that there wasn't a shortage of the type of vehicle I needed
Cons: I didn't like:
The customer service when picking up
The vehicle could have been cleaner inside
The price for only needing the vehicle for one day
Oct 3 2016
Overall, good experience
Pros: Great value, easy check-in. The kid that I dropped the car off with was extremely friendly and helpful.
Cons: Car had not been cleaned. Several items of trash were in the car.
Oct 5 2016
Nothing like hidden fees to make the experience mo
Pros: Car was new (although the engine missed and had no power).
Cons: Prepaid for rental, got to desk and was told new taxes and etc... that added another $20.00 onto total.
Oct 10 2016
Overall great and fast, worried about extra charge
Cons: They told me to grab a car in compact area. Also told at counter that car I paid for didn't have cruze control. So grabbed a car in compact that had cruze, worried Alamo would charge extra. Never happened though. Drop off produced receipt that showed what I paid for. Very satisfied.
Pros: The rental place was right at the airport and the customer service rep was helpful.
Cons: The car was uncomfortable to sit in. Price was also a bit high.
Oct 11 2016
Cons: Vehicle had multiple dents and scrapes
Jul 11 2016
Pros: The Ford Focus I rented performed exceptionally well. I had 11 hours to go 700 miles to get the car back in time and without the power and performance, driving the interstate and dealing with bad drivers and road construction that took me miles out of my way, I would have not got the car back in time. I drove from Tellico Plains, TN to Muskegon, MI in 10 hours and 15 minutes. 703 miles.
Oct 3 2016
Excellent Customer Service
Pros: The customer service agent was extremely helpful with the rental, ensuring that the price quoted was given. The lot personnel delivered the vehicle to us. Awesome service!
Oct 19 2016
Sent from Charlotte Airport to a $35 cab ride away
Pros: Not much.
Cons: Waited 40 min. in line at CLT then sent to offsite location for pick up. Despite multiple confirmations since my JULY RESERVATION I was told they had no cars. Eventually was given a 12 psngr van which broke down a block away(thankfully), then after many calls and more waiting, got a car. Unbelievably unpleasant.